Appliance Repair reviews in Houston, Texas

Excellent customer service! A company who values the customer first!! The service technician was on time, and efficient in his knowledge of the situation and explaining the process involved to complete the job. Highly recommend service through this company!!!

I have called LG and they give me their # I called them they fixed my washer but after 2 days start making same noise, I called them , they say someone will call u back and I’m still waiting after sending them 3 text.
I’m very disappointed.

Extremely disappointed. This guy Nestor Claudio came three times and left it working on and off and needing a new repair. Paid $480 that went to waste. I would stay away from this guy.

They did not arrive on date agreed. I had to call them 2 days after for them to even come out cause they didn’t call me. On the initial call they mentioned that they’d take down the tv. The guy shows up and refuses to take it down. We asked him to call the office while he was there. He said he has a right to choose who he services. He refused to call the office and literally ran out of the door. Worst customer service I’ve ever experienced.

1 star for dropping the ball at the end. Started off as a good experience, but the repair they performed on my washer caused more trouble than the original problem. Washer was not balancing correctly, that was all. After their "fix," the washer flooded and the water spilled over onto adjacent rooms and soaked into the carpet.
I only got excuses from them saying that they did it right and did not receive even the slightest attempt from them to return to see what they did wrong or to compensate for the flooding they caused.

We called Nestor and the same day he was able to come over and fixed our LG refrigerator that wasn’t cooling!
He’s honest and efficient!
Thanks Nestor.

Came to repair my refrigerator. Didn’t fix it. Lost everything because we were without a fridge for Over a week. Buddy said we don’t have a surge protector (when we do) further illustrating his incompetence which screwed up our insurance claim. Now the dirtbag won’t respond our calls. Sleazy practice.

After reading these review I was worried but let me tell you Nestor was very friendly came by fixed my fridge, and even walk me through the setting. He was responsive after I got in contact with LG told me once he get the part he will give me a call to tell me when he would come. Gave me a call 2 days later.

I have waited for repair under Asurion warranty for two weeks. 3 separate dates for repair of LG washer were promised and NO SHOW each time. They do not answer phone or respond to text messages. I have contacted Asurion and LG and Home Depot. Evidently, Home Depot hires this company to do their warranty and Asurion repairs. They are not a company I would recommend.

So this guy Nestor came to repair my 6 year old LG refrigerator. It was making noise and freezer was not cooling. He came and told me to turn it off for 3 days and call him after a week. Paid him $80 for his visit. Called him to inform him that it was still not working. He told me twice that he’ll visit but never came back. Horrible service, took $80 just to tell me to turn off the refrigerator. I had already done that but he insisted I should do it again for 3 days.

This company was dispatched out for my LG dishwasher that was presenting a bE error code for months. Juan was the tech that called me and then was ready to be at my house within minutes. He came out and asked what was going on. So I explained the issues. Before he touched my machine, before he ran a cycle on it, before he did ANYTHING he decided it was my detergent that I was using. Which is not only the detergent that LG verified by phone was correct, but it's also the detergent that they use in their YouTube videos in their dishwashers. So, I stood firm and told him that the detergent wasn't the issue because it worked fine for ten months and never finishes a cycle for the past three. Whether the detergent compartment opens or not, the machine won't finish running. Whether the detergent fully dispenses and dissolves, or doesn't dispense at all - same issue. He finally "ran a cycle" for less than five minutes and declared it must be my detergent. He told me that that's what that error code means. Which is not at all true. And when I asked if he even checked to see if the machine was level, which is an explicit suggestion on the troubleshooting guide from LG he said "Oh, I can check." He didn't do anything to it and declared it is level. So he said he'd order a new detergent dispenser to see if that fixed things and would call me within a week with a new repair appointment and left. Two days later I noticed that my LG ticket was marked complete. When I reached out to Juan he wouldn't respond. When I reached out to LG they said he'd marked it complete and said my detergent was the issue. So I've been running the machine completely empty with NO DETERGENT to see what happens - every single time: same error code and machine won't finish the cycle. This company is a joke and I wouldn't use them. It seems that they connect with companies like LG to get a stream of work that they don't actually do and then get paid for.

Tech came to my house to fix my range which had a broken burner and broiler. Didn't look at the broiler. Said the burner was the result of a broken part that would need to be replaced and to await a call from his boss. The call never came, and when I reached out they said they never ordered the part. I reached out to LG and LG showed me the notes from the tech which were quite the opposite of what he had said to me. Refused to pick up the phone or respond to text or stand by their work. Disgraceful!

Ugh, another company that only still exists because warranty companies don't give a care about the what kind of service these companies provide.

Bought a warranty from costco
fridge broke
They contracted these guys to fix it
Tech misses his appointment
Comes the next day like nothing was wrong with that even though the warranty company and I had the correct date.
Says it will take 3 days to get the part.
Then I don't hear anything for 2 weeks.
My fridge has now been broken for a month.
Called the warranty company, they said to deal with the technician.

So....If you have a choice, don't use them. Their calendars don't work

I have an LG refrigerator that quit cooling. After numerous calls to LG,s repair center, they connected me with Nestor at NCR. He was able to schedule a visit the next day and came out and replaced the dryer in the cooling circuit. He advised me that it may not be the whole problem though. After a couple days the fridge was still not cooling well, so Nestor came back and replaced the entire evaporator assembly. That was about a month ago, and since then, the fridge has been working perfectly.

Nestor was very good to work with...he's very knowledgeable about LG refrigerators and took the time to explain everything he was doing. I felt he was very diligent in his work...he didn't rush and took time to make sure everything was done correctly. He gave me his cell number and told me to call him if I had any problems with the repairs. He always returned my calls and texts promptly and showed up at my home when he said he would.

Also, everything taken care of under my LG warranty, so it didn't cost me a cent. I'm still not thrilled with the reliability of my LG fridge, but if I have problems again in the future, I'll know who to call now rather than trying to go through the LG Service Center again.

I would not hesitate to use NCR and Nestor again in the future.

- Pete

Some of the worst service I’ve ever experienced. They came out, and then took two weeks to come back with a part, and almost no communication; they would not answer or return calls. They came back with the part, installed it, and the washing machine still does not work. They said they were going to order another part, but that was over a month ago now. I have called many times, texted, and left voicemails, with no response. I finally got the guy on the phone today, and he just said he needed to contact his worker, and then never called me back, and his phone just goes straight to voicemail again. Terrible service.

In the last week of December 2021, the compressor on my LG refrigerator failed. It was technically out of the standard warranty. But LG because of other issues was replacing all of the compressors in these models anyway. NCR was the company that picked up the dispatch for service. This was the end of 2021 mind you during the holidays and all shipments were extremely slow at the time. Nestor was at my house affecting the repair within 24 hours of receiving the parts from LG. He warned me at the time that there was a possibility that the evaporator coil could fail in regard to the original issues that caused warranty covery, and here just under a year later it has failed. I contacted him, he requested my original receipt, and has started the process for ordering the replacement and will again I am sure show up immediately after receiving the part and fix my refrigerator. He was as time efficient as shipping can allow, and professional while at work in my house. I didn't even have to contact LG directly this time. Today is four business days from my first contact and he has arrived to affect the repairs. All I can say about this time frame is that my refrigerator technically worked, just not to the proper cold enough temperature as recommended and would not produce ice. However his repair has solved that. I can hear ice producing already.

Me enamoré de este lugar

good route

Pete and his service team are great to work with!

Exceptional customer service.This is the place to go if you have any issues with your equipments. They know what they are doing . Highly recommended

Just called for service for one of my customers easy to get service can't wait to see how fast they show up and do the service very highly recommend to me, will update after the service is completed