Appliance Repair reviews in Houston, Texas

The General Parts Houston branch has been one of the most responsive and reliable service companies that I’ve worked with. The branch manager, Pete is a pleasure to deal with and every tech we’ve had contact with operates at the highest level professionalism. Highly recommended!

Very nice people

Quality service always

Kyle is the best he knows what he is doing

Prompt, professional, knowledgeable--K&N in a nutshell

Very honest and straightforward in answering all my questions.

I called to have an appliance serviced and was hung up on twice and told to figure it out myself. Do not deal with this company. They are very unprofessional and rude. They would not offer a manager to speak with to resolve the issue.

The technician was very knowledgeable and efficient. He knows his job and is very good. Would use them again.

Came out and diagnosed the problem and solved it. Very reasonable pricing for Sub Zero fridge.

Unprofessional
Rude
Took my service warranty company to the cleaners!
Would never use them again.

Very good, Walter's expertise is greatly appreciated. He know appliances, don't change Walter. He is excellent. I would highly recommend K&N Service to someone I know.

Quick reply, honest and upfront. The technician was able to quickly diagnose the issue with our leaking washing machine and change the part on the spot. I would use them again. High praise!

Super happy with K&N Service. The tech was super professional diagnosing and installing my replacement cooktop he got the job done correctly and efficiently. Thank you!

Don't not use!!! Incompetent says it all. They have been to my house 5 times over a 5 month period and my ice maker still does not work. Every time I call, all I get is nobody available that knows what's going on. Sorry.
I would give them negative stars if I could.

Did a great job!! Repair was done in a short period of time and the repairman cleaned up after the repair. They were very professional, polite and obviously knew their trade. I would highly recommend this company to my family and friends.

The technician is so knowledgeable and reliable, and an honest gentlemen too. He was able to quickly diagnose and repair the waching machine. Great experience!! There is no other person I would hire for future appliance jobs!

AWFUL SERVICE & PROFESSIONALISM.
Technician was late. No call to Inform he was running late. Checked door cameras and he arrived after the provided window of time. No call to inform he was there alone.

Do no use this company.

Wife scheduled multiple days with them saying she needed to be out by 3-4 for appointments. They told her be at the house from 9 AM and they would call her with a solid time. They never called and never showed. Multiple days. Terribly unprofessional. Unable to stick to a solid window even when the window is 9AM - 3PM

My Parents recently bought a house with a lot of older Viking appliances that needed to be serviced, so they contacted K&N because they are the authorized Viking service company for the area. $500 later they still have 3 ice makers that don't work, a freezer door and meat drawer that do not open properly, 2 torn/cracked gaskets, and a whining compressor/fan. Basically, they paid $500 for a technician to shim out a roller guide rail in one of the refrigerator/freezers and call it a day (and that drawer still doesn't function properly). He said everything was working just fine and he could order and install a part for the freezer door for an additional $300. Seriously?

If I could give them a negative star, that would sum up this service provider. I was trying to get them to service my Thermador under warranty and they never made an intent to show up. They constantly made up excuses: "techs are out sick", "we only have 1 tech in today", "what appointment? You weren't on the schedule". I am tired of their excuses. DO NOT HIRE these unprofessional, excuse-making crooks!

Was definitely dissatisfied with these guys. After I explained that the icemaker was overflowing after a plastic piece had broken, they said they knew exactly what the problem was and that it could be repaired same day. They came out to do the repair and didn't have the parts. They charged me for the parts, service call, and labor. The tech left promising to return later in the week to do the repair and then never called or came back. A call into the service phone number led to an argument that he had in fact done the repair. They did agree to send someone out to do the repair.
The repair didn't last until year-end. They say that the part is warrantied, but I will have to pay for the service call plus labor. No thanks...