Appliance Repair reviews in Houston, Texas

I was pleasantly surprised by how fast and responsive their service was. They sent a technician out right away! Khagani, the repair technician, was extremely knowledgeable—he explained everything that needed to be done, provided a clear cost estimate, and followed through on every promise. I’m very satisfied with the company, the quality of the work, and the technician, and I would highly recommend them to anyone needing appliance repairs.

Elvin fixed my refrigerator the same day. Good price, goo job. Thanks. Highly recommended for Sugarland.

Khagani is an excellent technician and helped us resolve our microwave issues quickly. He did a great job and offered fair price. Would recommend them to anyone looking to get their appliance fixed.

Mr. Elvin was super easy to work with and Mr Khagani Valiyev got the job done in 5mins .he also made a recommendation and I ended up not needing to buy a new appliance for now thankfully. Quick and efficient, and great customer service.

Elvin has been our go-to guy for the last 3 years. He consistently shows up on my time and has reasonable rates. We are fully satisfied with his services.

I submitted a Repair (Estimate) Request for my Viking Oven. Less than 10 minutes later they called me back and I was scheduled for an initial consultation. The repair technician Elvin gave me thorough explanation and my options. All appointments were kept and I was left a very satisfied customer.

Elvin did an outstanding job repairing both my Whirlpool dryer and my refrigerator. He was professional, knowledgeable and extremely thorough. He took the time to explain what was wrong, fixed everything efficiently and made sure both appliances were working perfectly before he left.

What really stood out was his honesty and attention to detail! No rushing, no guesswork, just solid work done right. It’s rare to find someone this reliable and skilled. I truly appreciate his professionalism and would highly recommend Elvin to anyone needing appliance repairs. I will definitely be calling him again if I ever need service in the future.

Repairist Appliance came out and fixed our washing machine which was not draining. Initially the consult was on Tuesday. We expected to have it fixed pretty quickly. However, they had to order the part. It was communicated they would be back on Thursday. They did not come out Thursday, but said they would come Friday. Friday evening we received a text the technician could not make it. He came Saturday and fixed it. Upon the fix the machine began to leak. They came back out to look at the leak. He said the leak was not related to the initial issue and gave us a quote. After he put it back together I ran some laundry and it did not leak anymore. They do not offer an actual military discount despite what some reviews say! The technician was very polite and respectful. We are grateful for his service despite the delays.

I’m very impressed with this appliance repair service. My dishwasher had stopped working, and they came out promptly to diagnose the issue. The technician was knowledgeable, courteous, and made sure to explain the problem and the repair process in a way I could easily understand. The work was completed efficiently, and my dishwasher is now running perfectly. I really appreciate the professionalism and reliability—definitely a company I would call again for any appliance needs.

Elvin came out today and fixed our GE Profile refrigerator. He explained everything thru the diagnosis and repair process. I can't be more pleased. He did a fantastic job and kept the area clean as he worked. Top notch. I highly recommend him and the company. Thanks Elvin

Called them up and they were so quick, efficient and budget friendly. I had Elvin come out and fix my oven in no time. Great people, will definitely give them my business again! Thank you!

Well, my issue was my Kenmore elite freezer door. One side was not closing properly and if y’all experienced that little frost into the freezer, you were assuming that you didn’t close it properly. I just realized that the door track was out alignment so even though you were closing it, it was not closed properly, but Henry from repair appliance repair came in wow with the tools and experience that he did it. I would’ve broken it. It was a lot of work a lot of detail work he took it apart figured that out repaired it and I was very happy and definitely will recommend this in the future and highly recommend a Henry for the next project

I submitted a repair request 06/29/19 to my home warranty service due to refrigerator leaking water, not cooling properly, and not making ice. The job was assigned to Hornet Appliance Services. A technician who spoke little English arrived to the house 07/04/19. He said many parts missing which I equated to many parts required replacing. He said someone from their office (Hornet) would call me Monday 07/08/19 to schedule appointment. I never received a call. I called Hornet Friday 07/12/19 and the young lady I spoke with stated parts were ordered and they would contact me to schedule appointment once parts were received. I contacted home warranty 07/15/19 to share my dismay with the timeliness of service. I was told all parts should be received by 07/19/19 and I would receive a call from Hornet to schedule appointment. I did not receive a call. I called Hornet and was told all parts had been received with exception of a rail. I requested a technician be sent out to complete whatever repair(s) could be done with the parts received and an additional trip be made to install the rail when it is received. It is now 08/05/19. The refrigerator has not been working at all since 06/29/19, no one has contacted me to schedule the repair. My dad is diabetic and we have been using an ice cooler/chest to keep his insulin cool. All groceries have spoiled and we have been unable to store food. Thus we have to order out everyday $$$. This is an urgent repair however the service received from Hornet does not reflect this at all!! This is poor service from Hornet and reflects negatively upon the warranty service that contracted them.

Worst appliance repair company I have ever dealt with. Over a month ago I was assigned this company by American Home Shield to fix my washing machine. After telling me that my seven-year-old washing machine would need extensive repairs and parts, my service technician went out to his truck to see if my warranty company wanted to repair my washer (which would easily cost over $500) or replace it with a new one. The guy never came back! I waited to hear from Hornet for a week. When I called them, I was told that their computer system was down and that they would call me back later that day. No call. I have since called them five times trying to find out the status of my repair. It took talking with the warranty company before I found out that the machine was going to be repaired, and that it would be three weeks before the multiple parts needed would be in. When my husband called Hornet, he also couldn't get his call returned either. Even the warranty company was unable to contact them. Finally I received a call five weeks after the initial service call, that they wanted to make an appointment to fix the washer. After making an appointment for 10-2, I received a text and an email confirming my appointment for that time. Not 15 minutes later, I received a text and email that my appointment was being confirmed for 1-5 pm. I immediately both texted and emailed them back that this wasn't acceptable and left them a number to contact me. Guess what? No call again. When the tech still hadn't arrived by 5 pm, I called again and had to leave a message which at this time, no one has (surprise!) returned my call. The tech has now shown up a half hour after the end of my window, and just told me that he was given my service call as a fresh call and has no parts to fix my machine! What a cluster. Don't use this company to fix anything! Absolutely the sorriest repair company on the planet!

Contracted with AHS. They came twice, once last year and once 2 weeks ago for my broken freezer/ice maker which is connected to my refrigerator and they found a leak then claimed they needed to replace a part but never came to replace the part. After a while, my refrigerator also broke although it was perfectly fine before they came. I called them and their customer service was extremely rude then hung up on me when i told them they broke my perfectly fine refrigerator and that they didn't bother to replace the original issue which was my freezer/ice maker. Now this company is not reporting the issue to AHS which prevents me from getting a replacement refrigerator as AHS has no report from Hornet's technician. I want Hornet just to report it as broken to AHS so that I can get a new refrigerator as it is extremely obvious that Hornet can't replace the broken part. Don't contract them for repairs and don't get AHS as this is the company they will send. Terrible customer service and terrible repairs!

This would have been the second time Hornet was assigned to my home. The first time was a horrible experience with the appointment and wait time. They give you one time then change it whenever they want too. I said maybe this time would be different but it wasn’t. Gave me a 12 to 4 window which means be available during that time frame. Without asking me moved up my timeframe and I wasn’t available so I had to reschedule for another day. I said it’s no way I’m going through this again because I knew once the part came in it be another circus getting them back. I put them on a DNR for me. I’ll come back with the review on the new company and hopefully it’s positive I’ll share so you’ll can use them instead. Their reviews was much better than Hornets 3.4 starts. ASK AMERICAN HOME SHIELD TO DISPATCH ANY COMPANY BESIDES THIS ONE.

Extremely rude and unprofessional service.
The scheduling person could care less about customers and is only repeating herself and being rude.

Our repair was assigned to Hornet through our warranty company. The repairs were handled quickly. Our technician communicated what needed to be repaired and ordered the parts. Within a week the new parts were installed and the unit is working properly. Mike was thorough and professional.

Both experiences with Hornet have been excellent and exceeded my expectations! I have used them through my home warranty (American Shield) and my cost no matter what is $75. The technicians are on time if not earlier than expected. Always professional, kind, and very knowledgeable. I will continue to use this company even after I no longer have my home warranty. Great company!

I hate to be a broken record with AHS associated companies but it's the same again.

Hornet has been assigned to us many times and they have not ONCE completed their work.

We would wait weeks for the appointment and then upon visitation they would say 'we don't work on this brand'

I've asked AHS to remove them as a preferred vendor as it happens everytime.

We pay AHS for a reason. At least that's what I thought.

Another example was yesterday when I was home during the entire time frame for a clothes washer call.

Ditch dock dink'd me. Said they rang the bell and then just left one of their cards on the floormat.

I got a notice from AHS text and I called within 5 minutes saying "I'm here. I've been here the entire time.'

Just call your techs. They can't be more than 5 minutes away.
Nope. You're screwed at this point just like I was.

I could go on and on about but them they don't really care. Keep getting fed AHS clients so we are always subject to them.

Contracted by AHS. Service request started in Dec.2022. Tech ordered parts. Showed up a week later with wrong parts. Reordered new parts and broke another part. Two weeks later installed parts but did not tighten the screws causing a water leak that ruined my wood flooring. Can back out and tightened screws. It is March! Requested a manager or owner to call since January. No call back. Last week they had an appointment scheduled between 10-2. Showed up at 3:00, which by that point, my house sitter had to leave. Office stated that was in inconvenience to them. What NERVES! Rescheduled for the 8th between 10-2 on Monday 3/6/23. On 3/7/23 appointment changed at 4:00pm to the hours of 1:00-5:00. Incompetent Company contracted by AHS. DO NOT USE THEM AS THEY ARE INCOMPETENT, RUDE, UNPROFESSIONAL AND JUST DOWN RIGHT SHOULD BE PUT OUT OF BUSINESS. If you use a warranty company, make sure they do not sub-contract with these folks. I would actually give them a ZERO star if that was an option.