Appliance Repair reviews in Houston, Texas

Lowes sent this company out to diagnose washer that wasn't spinning during Spin cycle. I was advised that lowes would call us within 3-4 days after it was diagnose that it would be too expensive to fix. About a week went by and I hadn't heard anything called lowes and they said tech had no notes on diagnosis on machine and could not process buyout and told me I had to call Major Appliance so that tech could report the machine as non-repairable. When I called Major appliance you could hear guy yelling on the background "tell him to stop calling my number we don't have anything to do anymore thats not our problem". Very rude and unpolite when I was just trying to find out what needed to be done to process the buyout. That's not how your supposed to talk to customers when your running a business. I was never disrespectful to the person on the phone. I recommend not using this company for repairs on your appliance they don't return calls and yell at the customer and are very rude. I don't understand how lowes contracts this company for appliance repair. I will be filing complaint with lowes on this issue as well as no customer should have to go through this. I WONT EVER USE THIS COMPANY EVER AGAIN HORRIBLE EXPERIENCE.

Reliable, punctual, honest, and expert in his field. What more can you ask from any service provider. I've had Eric (the owner) out a few times to my home, and he's always worked with me to find the best solution. During the holidays I had an oven go out, and he even found a person that was trading in her new oven for a larger sized unit, so he got me that other unit to save me a fortune. He also worked with my father to upgrade his appliances prior to selling his home. Expertly installed, and was even one of the things mentioned most by the potential buyers.

My 4 year old LG refrigerator stopped cooling January 7th 2020. Called for warranty repair and they assigned the APN to some company. They Never showed up or called. Called again and this time it was Major Appliances LLC. These professionals gave me the call right away and showed up ready with parts and tools at my door step. These are the most skilled and professional two man team I have ever seen. They even fixed the damage done to the compressor fan during the delivery. These are my guys from now on if I ever need any Appliance repair.

This guy on the pictures to the right in the main page, came to our home to service our GE top load washer that’s covered under Lowe’s warranty. The machine was working but randomly would leak water into the drum between uses so we wanted it checked out. He changed the valve without asking questions or telling us anything until he had it already taken apart and worse- he DIDNT STAY to make sure the machine worked. ONE minute after he left, the machine screen said H2O Supply error. I called him and he no longer answered, texted and no answer either even though he used text messages to contact me prior to coming and the texts said READ so I know he was blowing me off!! I asked him to atleast troubleshoot over the phone to save him a trip, still no response. I emailed and still nothing!! I tried to troubleshoot a few times on my own and to no success. Of course he won’t answer, THEY GET PAID EACH TIME THEY GET CALLED OUT. He left us without a machine over a weekend knowing we have a small baby, 2 teens and lots of laundry to wash. Horrible customer service and work!! No worries though, I called Lowe’s and made a complaint and scheduled service with a new provider.

Save yourself the issues and waste of time if you come across this company with Lowe’s Warranty.

Eric and his partner are great technicians who knows their stuff, communicative, easy going and straightforward people who explain, make sure you understand and even make suggestions as to how to prevent and keep the equipment working as new. Mine had one bowling size Frosted Iced on the LG French Door refrigerator compartment, they came, listed to the issue, diagnose it and boom, in lest than 30 minutes, job was done and we were happy. Highly recommend! Gracias!!!

My refrigerator stopped working right before Christmas, I call LG for repair. Major appliance took this job. They came to my house and figure out that the compressor was broken, but they don't have it in hand. They asked us to contact LG company to see if they can ship a new one to us, meanwhile Major appliance kept trying to find one as quick as possible. LG can not do anything on this.When we thought we might not have refrigerator to us for new year, a message followed by a phone call came in and informed us they received compressor and would come to have it replaced for us. It was about 6pm on 12/30. They came and replaced it quickly and carefully. And they even fixed minor issue on my refrigerator door when I just mentioned it. Now my refrigerator works very well. I strongly recommend these guys from Major Appliance for your any appliance issues. Thank you guys for your excellent job!!!

Eric came the same day that I called. Unfortunately my fridge could not be saved and he spent his time to find a replacement and get it delivered for me. He went above and beyond a service call. One more bonus point for him he did not judge the mess that was underneath my refrigerator. 😁. Seriously he was a godsend and I really appreciated the extra customer service and effort.

Poor customer service experience along with poor communication. I was told by service man he would call me back after speaking with warranty service provider but never received the call. However, they did call the extended warranty service provider and whatever during the call had warranty service provider send me a notification that my appliance was not under warranty which is incorrect since the warranty provider contines to send incompetent service companies. I've had at least 3-4 companies come out and I still have appliances that are not working going on a one and a half month.

FANTASTIC!!! Eric and his partner was the most polite service man I've had come to our house. Throughout the process he was very very responsive and kept me updated. Even after he was paid and job was done he continued to assist in my warranty claim process. You don't come across trustworthy service men nowadays... HIGHLY HIGHLY RECOMMEND.

These guys know there stuff! Did a warranty repair on my LG refrigerator, replacing compressor and condenser, they even spotted another fan problem that needed addressing. I know a good repair organization when I see one, and these guys get 5 stars from a person who rarely gives such high praise. Very pleasent experience, I will definitely call Major Appliance LLC first if ever I need appliance repair again.

Eric came out to repair our machine on a warranty call. He made a suggestion on a better model and backed up his a suggestion with details and videos. He is knowledgable and well experienced. Would highly recommend and that he pointed us in the right direction.

I have a rental in Spring, Tx and the refrigerator stopped cooling. I called and spoke to Byron (their LG appliance specialist) and he was able to get to my property same day. As the fridge was not cooling I assumed it was a compressor problem ( including parts and labor a $500-$600 repair) and would have been none the wiser had they charged me for a new one. But it turns out it was just a faulty door closure that caused ice build up. Byron removed the ice and cleaned the condenser coils. The charge was very reasonable, less than $130.
Also as a point of comparison I called another place before and they wanted me to pay $108 up front just to come out. And any parts / labor if I decide to fix the fridge is in addition to the $108 you have to pay up front.

I appreciate the honesty and thanks for the good service.

Regards,

Michael

Eric provides great service. I have bought a commercial grade washing machine and a commercial grad dryer from him. He responded with same day service when my dryer stopped working (which turned out to be caused by our a family member's error). He took the panels off, fixed the internal problem, and put everything back together in a matter of minutes and did not even charge for the repair. I could not have been more satisfied.

Awesome guys! Came the same day, honest, trustworthy, and absolutely know their stuff! Fixed my refrigerator for half of what someone else had quoted me and didn’t try to sell me anything I didn’t need. Would 100% recommend them and will continue to use them for any appliance needs I have! LG certified repair company!!! 👍🏻👍🏻👍🏻👍🏻👍🏻😊😊😊😊 Happy Customer! Thank you Eric and Byron

I have a Frigidaire Gallery refrigerator that stopped the flow of cool air to the refrigerator section, but the freezer still worked.
I did my research on different repair shops and read the reviews, and I'll be very honest, this was the one who had nearly a100% satisfaction rating.
I texted at about 9 am and within 20 minutes I had a response and an appointment for them to be at my home by early afternoon.
Right on time and problem solved within 20 minutes. I explained another issue I was having with the water dispenser and he said ... 'while I'm here, let me take a quick look at that/ and he fixed that right up for me too, at no additional charge.

Who does this level of service today? Totally impressed and, I will now tell everyone about Major Appliances.

On time
Great price
Above and beyond level of service.
And explained every single aspect of what he was doing.

Don't think twice! CALL THEM FIRST.

Major Appliance offers A+ service and excellent customer service. I had a warranty issue with my refrigerator and Byron helped tremendously in getting my claim processed in a more timely manner. He went above and beyond and kept me updated at all times. Very punctual and made me feel important as a customer. (By the way, LG call centers are a nightmare.) Thanks Byron for your persistence and repair expertise!

I chose Major appliance. Eric came out and assessed my Bosch dishwasher and exhibited due diligence in his assessment of the dishwasher. He deemed the dishwasher unrepairable and immediately submitted the claim to Lowe’s so they could process the claim.

He was prompt, professional and courteous. I would choose him again for my appliance repair.

Major Appliance, LLC completed a recent refrigerator repair for which we had to order the parts. We trusted them from one previous job, to be in our home when we were not there. The repairman left our restroom "unflushed", and the new icemaker that was installed for ~$400.00, does not work. We have tried for close to two months to try and get them back out to address the situation. Our texts and calls have not been returned. Consider this repair company to be unreliable and not trustworthy.

Wonderful experience. The repairman was very knowledgeable. We highly recommend D3S Service!

Great customer service - totally pass through experience … didn’t require anything from me at all.

Way better than the competitors offered for warranty service. Would use them again.