Appliance Repair reviews in Houston, Texas

My LG 5 month old dryer drum belt broke. Repairman was fast , courteous and fixed it fast after getting part.

If I could give them negative stars I would give -1000. The tech was not there 5 mins and didn’t even attempt to look at my washer. His advice to me was that nothing was wrong with my washer and I should watch how I place my clothes in the washer. I would advise not to use this company at all.

Was easy to get a quick appointment.
I’ve only had my washing machine for 9 months and it wouldn’t spin.
Good contact with service tech and great customer service!
Thank you!

Horrible service. The same repair person came to repair the leaking dishwasher . He replaced the rubber on the side. Then it started leaking from the bottom. Finally GE replaced it and now the brand new GE dishwasher is leaking. New home new appliances, go figure.

Technician was on time and completed his job quickly. However, he did not test the unit when he was finished and after he was gone I discovered the washer didn’t work. No water filled the washer. He was there to fix the dryer. This is a washer/ dryer combo and I have had 3 different technician attempt to fix it. Buyer beware

Great technicians and work in unison to isolate and repair problem. I would not hesitate to use you service again. Bosch warranty service.

The service was good and honest. It's a shame the quality of the appliance is second rated. Materials are poorly made and cost are ridiculous for what you get. Nothings made as good as it used to be.

Jason always does an awesome job. He fixed our stove and refrigerator ice maker. I would highly recommend this company .

Jose did a great job of troubleshooting my issue covered under warranty and ensuring the part was ordered so he could come back again to install it.

Did not do anything said insurance wouldn’t cover it said it’s no problem I just need to level my refrigerator with a piece of wood I’ve been paying for extended warranty for years refrigerator door doesn’t close properly

Warranty work for dryer not heating didn’t fix had to call back to repair again.still waiting been almost a month started this on 2/9/26 this company is incompetent.

Very happy with the service provided. My 7 month old fridge went out. The tech came checked it and then ordered the part needed. It took a couple of days for the part to be located and installed.

The tech was highly efficient.

It was a manufacture warranty repair. I has to produce the original receipt.

Eli did a great job for us. He was friendly, professional and answered all our questions. I would highly recommend their services.

Got my LG refrigerator repaired under factory warranty. Professional company with great customer service. Kept me informed throughout the process.

This was a warranty repair and there was no charge. The service person was informative and personable. It took a week to get a new board ordered and installed. I recommend D3S Service.

Monday made an appt for Wed morning. Technician arrived around 9. Checked out refrigerator and washer. Charged $227.00 Said office would send out estimate that afternoon. Friday and have not hear back . I have called several times. Put you on hold and a recording says leave a message. Sent an e mail. Have not heard back.

DS3 was repair sub for LG that fulfilled a service request from them to fix my refrig. The guy was great - can't remember his name o/w I would add it here! He found the issue that the other idiot that LG sent the first time could not find. He contacted me on the way to my house and showed up on time. Very courteous as well. Definitely recommend you ask for DS3 if you have a chance. Highly recommend them! I didn't pay for the service since it was under warranty. Not related to the repair but I will never buy an LG appliance again - the refrig and the service from them (not DS3) has totally sucked!

This repair visit spanned 3 visits by 2 different people from the same shop, over a 3 week period. The 1st one, didn't seem to know his derriere from a hole in the ground. Wouldn't even look at the actual problem we were having, which was an out of balance issue when it would go into a spin. Said he had ordered a part, so waited a few days for him to come back, only to run a diagnostic from an app on his phone. Did not install the part, IF, he actually even HAD a part!! After leaving, he called samsung and told them it was due to the pedestal it was sitting on ... which, by the way, was built out of 3/4" plywood, glued and screwed AND attached to the dryer pedestal. It had been sitting on this pedestal for over a year, and was placed on THIS pedestal by a proffesional installation crew, picked by the manufacturer when delivered. Called Samsung back to set up another appointment, but DEMANDED someone else come out that actually knew HOW to do their job!!! THAT repairman found the issue, in less than 20 min, (which was a balance bolt that had come loose) Even commented about the other repairman. I give 5 stars for the 2nd repairman. I give zero stars for the first idiot (note that I did not say repairman), whom came out and wasted my time over 2 visits and caused us to have to take laundry to daughters Which is why the total review is 3 stars.

One guy came to determine what was wrong and ordered parts. Second guy installed parts....both great guys....polite
.....professional...punctual. cou ok d not ask for better
Work done under extended warranty
.

Scheduling was easy; office staff professional and helpful. Tech was on time, very friendly, checked everything out and left with problem solved. Warranty paid.

The warranty was a waist of money. I ended up ordering my own part and fixing my stove myself. I usually do not get the warranty because they always find an excuse not to honor it and that’s just what they did.