Appliance Repair reviews in Houston, Texas

Richard came out to service our 12 year old Scotsman ice machine and quickly determined after a thorough inspection, the cost of repair parts needed which allowed us to choose a new replacement unit instead. His detailed explanation of what was needed was greatly appreciated and we heartily recommend Seasonal Comfort and Richard for any similar work.

This company was excellent! I previously hired another company to clean my pellet ice machine and they said my machine was unable to be cleaned. They said I needed to purchase a new one, quite an expensive solution! The technician from Season Comfort came out and meticulously cleaned my machine and saved the expense of buying a new unit. He was very knowledgeable about the machine, very professional and kind. I will definitely call them again and highly recommend this company.

Top to bottom, beginning to end- Seasonal Comfort has thoroughly surpassed any expectations I had about appliance maintenance and repair. From the personal service of answering the phone (Ashley and Alice) to the in-depth descriptions of what is going to be done and how it will be done (our technician has consistently been Richard), this company has integrity, courtesy, character and technicians who are honest and work hard to make the reason why you called as painless and pleasant as possible. As an added bonus, I am always educated on how my appliances work and how to maintain their efficiency and also sometimes how to really *use* them to the best of their ability with all the capabilities some brands now afford. I trust knowing that when Seasonal Comfort arrives, I am in good hands from start to finish with real, honest experts. Highly recommend.

This is the second time I have used Seasonal Comfort to repair an appliance. Neither repair was a positive experience. Though the technicians are friendly and prompt, I question the quality of the repairs. Both times I've used this company I've experienced issues with the completed repairs that required multiple visits over several months.

They first repair was for a Wolf double wall oven that was under warranty. They replaced the control panel but installed the wrong control panel leaving my double oven with controls for a single oven only. When I called to report the mistake, the office staff refused to believe me and were difficult. Eventually they accepted their mistake when I provided a photograph of the panel.

Now I'm in the midst of a dishwasher repair that has taken 4 service trips (and a lengthy wait between trips), a new control panel and it still doesn't work. The last tech, while very nice, left the job without an answer for me on what was wrong. I expected some kind of follow up - he said he needed to speak to a supervisor - but no call came. The office staff is trying to find an answer for me but I am out of patience. The whole place seems surprised that I'm getting upset with the situation. It's been almost 3 months since the initial call and my dishwasher still does not work.

I almost did not call Seasonal Comfort due to the reviews, but decided to get their price to install new seals on my Subzero doors.
They were very nice on the phone and in fact I asked them about their reviews and they said they were very well aware of the reviews and then said something I did not even think about. There is no way for them to correct, rebut or comment on reviews.
Therefore I told them if I was happy with their service that I would add a review.
Their prices beat the other major repair company in town by couple hundred dollars. They were professional, considerate and prompt. Charges were as promised, repairman was extremely professional, probably one of the best service men I have had in my home.
Do not hesitate to give Seasonal Comfort a call. Don't let a few people out of thousands of customers deter you.

We have used Seasonal Comfort for our last two SubZero repairs. Both times they were very professional and courteous, and the problem was fixed the first time. Our technician, Alex, is amazing. He seems to know everything about SubZeros and can quickly diagnose and repair the problems. We would not have recommended the company that used to service our SubZero, but Seasonal Comfort has been great.

This family owned business knows what great service is. We have been very impressed by them. Our older Subzero refrigerator was factory authorized serviced by another company and we have had nothing but problems since. Alex from Seasonal Comfort figured out what was wrong, contacted Subzero and did a most miraculous repair. For the first time in years, our refrigerator keeps its temperature perfectly as well as makes ice, much to my households delight. Do not use anyone else for Subzero repairs. You need people who are thoroughly trained, who have great service and excellent customer service support. I cannot speak highly enough about them.

I have called upon Seasonal Comfort at least annually for the last 5 years and always appreciate their professionalism and service. On time and charged as expected. Particularly I want to note that Javier is one of the best technicians I've ever had come into our home. Always conscientious, thorough. Very helpful at explaining issues and solutions. Thanks Seasonal Comfort and Javier!!

Henry Chavez, the technician, expertly diagnosed the problem and performed the repairs very efficiently. This is the second time Henry has done repair work for us (the other being the factory recall heater replacement on a Cove dishwasher) and he did his usual professional job. The office communicated with the manufacturer to get us the best possible pricing even though the range was beyond the factory warranty; much appreciated!

Would definitely recommend this company

As a recent purchaser of Wolf products, I have had the pleasure of dealing with Seasonal Comfort and specifically Norman, one of the senior techs. They have been responsive and courteous and most helpful dealing with some early issues with my new products. Norman is a pleasure to deal with and I have not had any problems scheduling calls. I can only hope this experience continues.

Using Seasonal Comfort was such a good experience. They called often for updates on scheduling, Our technician was very professional he actually was a Wolf appliance representative, he knew the appliance and repair very well. I would use them 100 times over.

We called on a Fri morning when our freezer had stopped working. The earliest they could come was the following Monday. The company called to confirm the appt that morning, and Britt arrived on time at the beginning of the appt window. He was conscientious in removing his shoes and putting on slippers when he entered the home. He did a good job diagnosing the problem, and recommending a repair, which he then performed expeditiously.

I was very impressed with the service and professionalism I received while dealing with issues surrounding a new SubZero refrigerator. Although our new refrigerator was ultimately deemed defective, Seasonal Comfort (especially Ashley) went the extra mile in terms of communication and advocating for us to receive a new unit (SubZero was great also - no complaints there). At the end of the day, things happen... but it certainly helps to be treated honestly and fairly. This is a good company with caring, trustworthy employees and service people. We will continue to use for future needs.

The service is excellent. The Cove/Subzero
engineering change they put on didn’t work the first time. They worked with factory tech support and found a solution. The new part was shipped within a few days and they came back and finished. All is well.

These people want you to be happy with your appliance. Thank you. Chris V

Great family owned business that treats their customers fairly. Had a Scotsman ice maker that needed a repair and the job was done expertly. Got to meet a great technician, part of the family that owns and operates the business, and he was knowledgeable and will be my first call if I need any future work. Can’t recommend them highly enough. Legit.

Very professional quality work. Ashley, the person answering the phones, understood my problem and was very attentive to solving the problem. She arranged an appointment to get my refrigerator serviced the next morning and followed up to communicate the status of the appointment. Harry, the service technician was very professional and proficient. He was clean cut and explained the issues and what he planned to do. Very happy with their company.

Honestly I was surprised at how easy it was to get an issue resolved. Very knowledgeable, professional and quick. The staff goes above and beyond. The tech who came out Sean, was kind, professional and pays close attention to detail. One of the parts that were to be replaced came slightly damaged out of the box. He caught it, told me and placed a whole new order. Highly recommended! Will use these guys for all our future kitchen needs!

I'm retired and naturally skeptical of service companies from sub-par technicians to overcharging me.

Starting with Seasonal Comfort's Ashley answering my call through both Harry & Emilio solving my Sub-Zero intermittent Freezer issue, I am COMPLETELY SATISFIED and gladly recommend them to all my friends and family!

Everyone was extremely prompt, courteous, professional, knowledgeable and friendly – taking their time with me as if I was their only customer that day. Also,they were very clear every step of the way telling me what to expect my costs would be. Lastly I found their charges reasonable for the service I received. The experience was not only painless but unusually pleasant (-:

Awesome appliance company. Twice their technicians have found issues with my subzero after warranty and have been able to get my parts for free from subzero. This was a savings to me of about $2300. They go above and beyond to take care of their clients and they are very fair about it. I have used other factory service recommended service companies before Seasonal Comfort was on the list and one of them installed the incorrect ice maker a few years ago and I had no idea of this. Seasonal Comfort got it replaced for free because it was not working properly. Thanks to Ashley, Norma and Harry. You are the best.

Where do I begin...Mom & Dad build a fine business, never hiding charges. No Games! Kids took over =things went downhill too horrible and completely unacceptable! Service calls was delayed, then rescheduled to fit their schedule. Are we supposed to buy another Sub Zero? Use our neighbors? My SubZero needs work to keep food cold and fresh, BUT they need to cut costs, thus cancel and reschedule, to increase calls in the area (to gain as many $140 call charges possible. The CALL Charge never mentioned and was never charged before).

Service came BUT failed to repair. More delays. Spoke w/ the FOUNDER's wife, mother of the kids running the business. She was a little surprised (not completely), very disappointed and tried to help. Mom sadly admitted the kids do it their own way and it is not the best for family business nor customers. More or less admitted they do not care about customer feedback and will address only if they need to do so. She apologized. Could hear her disappointment. Sad to think she is no longer listened and kept on to keep her busy..yet, she helped build the business and has so much more to offer!

The folks at Seasonal Comfort have taken care of my appliances for years, and they a wonderful and professional. I primarily deal with Alice in the office, and she takes excellent care of me. She is responsive, helpful and friendly. I can't say enough good things about her and the company. I would not trust my Wolf/Sub Zero appliances to anyone else!