Appliance Repair reviews in Houston, Texas

Just had our subzero leak fixed. Shawn was our service tech. very courteous and informative explaining the problem and what he was doing to remedy it. Excellent experience. would not hesitate to call again.

only issue was they did not give us a service time windows (was told that they could come anytime during the day). luckily I was home from work when he arrived.

otherwise, as stated above, excellent service and experience.

I had a Scotman ice machine repaired, which required the unit to be taken in for repair. Technician indicated it would be fixed over the weekend and returned early the next week. For 2 weeks after, I called for an update on the repair and did not receive any return phone calls. Finally, I did receive a call back, but I had to continuously call for updates as it took another 2 weeks to have the unit fixed and returned. When the unit did return, it worked but was dirty and missing the inside cover. They did drop off the missing piece at my house the next day. Overall, the unit was fixed and is working well but the lack of communication for over a month would give me pause to have any additional repair work done there.

I moved into a house with SubZero and Wolfe appliances. When one showed an error, I called Seasonal Comfort and they were wonderful. The technician was Alex and he was super informative, thorough and nice. He showed me all the features and showed me how to best care for all of my appliances. Thank you Seasonal Comfort for your honest trustworthy services.

I highly recommend Seasonal Comfort for appliance repair and cleaning. I had gone a bit too long in getting my ice makers cleaned but Harry from Seasonal Comfort came out and did a beautiful job making therm look like new again. He was very professional and very patient answering all my appliance questions while he worked. He even gave me a few appliance maintenance and usage tips before he left. Everyone at Seasonal Comfort has been very friendly and professional. I will definitely be using them again!

Without exception, I highly recommend Seasonal Comfort Company for your Sub-Zero repair needs.

Emilio thoroughly diagnosed the Compressor, Heat Exchanger, Motor Condenser Fan, and Evaporator Coil issues on my Sub-Zero Wine Cooler.

In accordance with our agreement; Norman and Emilio professionally installed new Sub-Zero parts - and restored the unit to its original condition. They were careful and meticulous with every detail.

Ashley was very responsive and helpful with information and feedback.

Without Sherry, this process would not be efficient or effective. She prepared cost estimates, ordered the parts, kept me informed, scheduled the technicians, and followed up in an exemplary fashion after the fact.

In Summary: MANY THANKS AND A JOB WELL DONE!

I've used Seasonal Comfort every time I've needed service on my Scotsman ice maker. Richard is the expert on all things Scotsman and he has my utmost praise for his professionalism and never letting a problem go unfixed. He's eager to educate so that anything we owners can do to extend the life of our machines and avoid service, he's willing to train us. Love his dedication to the company and to the customer!

Shawn is amazing! Very knowledgeable. Very courteous. Very professional, knowledgeable,friendly, between Shawn and Brian they are excellent appliance techs and if I have any other issues, I will be calling this company again. GREAT JOB SHAWN AND BRIAN!

We called Seasonal Comfort to repair our aging SubZero refrigerator that was leaking onto our wooden floor the day before we were scheduled to leave on a trip. Ashley was incredibly helpful at finding a technician who could visit our home on the same day. Shawn arrived and was instantly able to diagnose the problem, even prior to inspection, after only hearing my description of the problem. He opened the unit and was able to confirm that his original suspicion was correct. Shawn quickly repaired the unit and answered my questions about why and how the malfunction occurred. I appreciated the time he took to explain it to me. Thank you Shawn and Ashley.

Seasonal Comfort is an extremely professional company with very qualified technicians. Over the years we used their service 3 times and I feel they are very honest and upfront. Today we had Harry come to our home. He notified us as he was on his way, I felt very comfortable with him in my home. He was methodical and quickly determined the problem. He was able to resolve the issue on sight, I trust him completely and if I have any further issues I’ll be calling Seasonal Comfort. I highly recommend!

So happy we got the chance to discover this company! We had a 23-year-old Sub-Zero that was not cooling and used general appliance companies the past few years. They did not fix the problem. We did not know there was a 1-800# on the same plate as serial number. I called it and they referred us to Seasonal Comfort. We had Henry Chavez as our tech. He is extremely knowledgeable, professional and repaired in a timely manner. I would highly recommend Henry and Seasonal Comfort. Our refrigerator has never ran better.

We have used Seasonal Comfort on several occasions to work on our Wolf and Sub-Zero stove and refrigerator. Each time, they have always done an excellent job, with knowledgeable techs and great customer service. They recently worked on our Scotsman ice maker and had to take it into their shop to repair it. When it was redelivered, we discovered the ice scoop was missing. I called Seasonal Comfort and, not only did they replace the scoop, Ashley made a special trip (which I think was quite a bit out of her way) just to deliver a new one! They are a great family-owned business with superb customer service. I highly recommend them!!!

Seasonal Comfort was A++! Their service reps (Alex and Brian) showed up when promised, they were very courteous and professional. They diagnosed the problem with our ice maker and explained a very technical issue in layman’s terms! We wouldn’t use anyone else!

Our sub-zero refrigerator needed a yearly check and the Seasonal Comfort representative was only a little late (due to traffic) and very efficient! He checked everything over, changed the filters, and was through before we knew it! Great experience!

Our technician arrived on schedule and promptly assessed the problem with our refrigerator. He discussed the cause and solution in detail before making any repairs. Gregg was very personable and informative! We highly recommend Seasonal Comfort.

Had some issues with my subzero fridge. They sent out multiple people but they couldn’t get the issue resolved. On their recent visit they sent out Alex Wood to fix the issue. He was very professional and good at what he does. He explained the issue to me and made sure to fix it properly so no one would have to come out again. Highly recommend Alex Wood!

Bought a subzero 48 inch build in few months ago , heard that their after sales / customer service are always Excellent. Had a taste of it today.

Called the service hot line for door alignment issue. The appointment was set up with seasonal comfort shortly. Their team were polite and professional.

The technician came preformed the check and services; he not only fixed the door in no time , but also went above and beyond explaining to me how the door works , and if any problem may occur in the future , I can look into certain places to adjust before their technician gets here. Before he left , he also reminded me how to take care my new toy by cleaning the compressor once a years and change the filter once a year as well.

I found this young man , Alex , is passionate about his job , knows his product inside out , and very determine to bring sensible service to sub zero customers. I am having a good peace of mind now to have sub zero fridge for the extra bucks that I paid.
Well done. Keep it up.
Jo

We called this company to repair our Scotsman nugget ice machine. There was an issue with the drain pump running constantly. Service tech arrived and fixed the issue, but left without discussing what had been done, and leaving us with a $600 bill. As soon as he left, I noticed that the drain pump was running in short spurts about every 30 seconds. My wife reached out to the company for some assistance in getting it remedied, and no response. I have reached out twice with no response whatsoever. If I don't get some help, I will have to reach out to Scotsman and let them know that one of their preferred repair facilities is leaving a customer hanging.

I have such mixed feelings about my experiences with Seasonal Comfort. The first time that they serviced my Sub Zero the tech was very professional and did excellent work. He provided me with some information regarding future service of my equipment, specifically the gaskets on both the freezer and refrigerator doors.

About two years later I began having issues with my ice maker and called Seasonal Comfort for an assessment. I had to work and arranged for a (male) friend to meet the tech. The tech put his phone in the freezer and recorded about thirty seconds with the door closed. Upon watching the video he said that he knew what was wrong and that it was going to be expensive. My friend said that the company should send over an estimate, “Oh, gotta check with the Mrs, huh?”, the tech said, kind of mockingly. The estimate was for nearly $5000.

I work in a restaurant and asked my commercial refrigeration tech to come look at the unit. He replaced the gasket and cleaned the filters(?). Grand total = $275

I may have a Sub Zero, but that doesn’t mean I can afford to have major unnecessary repairs.

⭐⭐⭐⭐⭐

I had an excellent experience with Seasonal Comfort when my Sub Zero fridge had some issues needed repairs. My husband called yesterday afternoon and this morning Shaun, the technician came and help. He is well-mannered and professional. He patiently explained the issues with my fridge, offering effective solutions and advice on future maintenance. I am incredibly thankful for the outstanding service and highly recommend Shaun in Seasonal Comfort!
Thanks !!

It's shocking that Subzero uses Seasonal Comfort for Service in Houston Metro as its exclusive service provider. This company has been out twice this year and missed a third appointment to repair my Cove dishwasher today (never buy a Cove dishwasher!). They cannot seem to get is right. Today I called three times, left a voicemail and email with Ashley the Office Manager. When I finally reached her on my fourth call she had the attitude you wouldn't expect in any service business let alone that representing a luxury appliance brand. It's so regretful that we don't have a professional service company to maintain and repair Subzero-Wolf-Cove in Houston Metro.

This review is especially for Shay (I hope I spelled your name right) and my service technician Britt. I was freaking out. Our semi brand new Subzero paneled fridge had a wrench flashing icon that was beeping and going crazy. We had a function over the weekend that we absolutely needed our fridge for. Shay was AMAZING. She was my first point of contact with Seasonal Comfort and she was SO kind. I mean seriously this is the type of person you want as the point of contact for your initial call into a company. Obviously customers are calling in a panic and upset that their appliance isn't functioning and Shay was able to handle the situation with such kindness and grace. She squeezed me into a last minute timeslot because they were already booked for the entire day. She actually cared about my problem and was really empathetic to the situation. THANK YOU SHAY. YOU ARE AMAZING. My service technician was Britt - as another review stated he arrived on time, was happy to take his shoes off upon entering our home, and quickly diagnosed/resolved the issue with our fridge. He was so informative - you can tell he really knows his stuff and he's passionate about helping people.

THANK YOU SHAY AND BRITT. You both turned a gloomy day into a bright one and I am so grateful for you both! HIGHLY recommend Seasonal Comfort based on my experience with these two outstanding individuals.