HVAC reviews in Houston, Texas

I've been with Your Air Conditioning Co. for a few years now and every time I've had any interaction with them they have been the utmost professionals. Leah in the office was very helpful in setting up my appointment and the technician Rodney took the time to inspect the AC units from top to bottom. I could not ask for a better team to look after my AC units. At the end of the inspection Rodney gave me suggestions on what should be done to keep my units running like new. No pressure just suggestions.
This Co. is #1 in my book.

Your Air took over my contract when another company went out of business. Their staff is very knowledgeable and takes their time in repairing the units. They check everything upstairs in attic, outside, and thermostats. They just don't find one problem, fix it and leave so you have to call them back. Their staff is also very friendly and courteous and clean up after themselves.

We have been "Your Air Conditioning Company" customers since they bought the original company. We trust them, They do a great job every time. They were not on time But they had an open line of communication, allowing us to plan our evening.

Owner Joe Cunningham knows his business and more important a man of his word. Joe told me he will not work on my air conditioning problem unless it was done the right way. He was very clear explaining our problem and gave options. A new system is a major investment for me and I am pleased I chose this company, also office manager Coleen is so professional and comfortable working with. Thank you.

Jim H did my service and did an exceptional job of explaining everything, showing me all the items he was working with, and discussing how to handle it in the future. I asked him about my dehumidifier and said it did not appear to be working correctly. He looked at it and found that whoever worked on the cable the last time had left it unplugged in the attic. I appreciate his help in solving that problem. I have recommended Your A/C to several of my friends.

If you call these people, coat your backside with vaseline, because they're gonna stick it to you!
I called to have a $20 capacitor replaced in my condenser unit. That normally costs me $150-$175 or so. But, Jed the technician started upselling as soon as he arrived. A UV system in the attic unit, surge protection, and their $199/yr "membership" that discounts any parts. OK, fine, but what about the $20 capacitor?
"We don't sell the brand you have. We sell the Turbo 200X with a 5 year warranty." I looked online. It costs $100. Fine. Houston heat kills them, so the next one will be free. But, he said if I don't get the surge protectors, the warranty doesn't apply.
He discovered the "contactor" switch that sells for $20 needs replacing. Fine.
Now I get the estimate, and the $100 capacitor and the $20 contactor are both priced at $453!! And the two surge protectors that can be bought for $70 each were also $453 each!
So, his supervisor is on the phone "explaining" everything, and when I questioned the prices, he says, "Well, I have to make money somehow."
So, I ordered a capacitor and contactor from Amazon for $50, spent a night in a hotel, and changed out the two parts myself.
STAY AWAY FROM THESE PEOPLE!!!

All five qualities were exceeded. This quality of service continues from the time the unit was initially installed.
The technician was on time, extremely professional, friendly and provided updates throughout the repair process. Which I appreciate.
He also followed all of Your Air stated guidelines for covid19. Thank you for such a positive outcome.

Jon came out to service our air conditioner. He was so courteous and professional. After finishing our service, he explained what he had done and provided pictures for me to share with my husband. It truly is appreciated to have your company representative be courteous and well mannered. Thanks, Jon.

I don't often write reviews, but I have been a member of the Your Air Co customer care plan for many years. Every time I call, I receive prompt service from a polite and experienced technician. These guys are great, do yourself a favor and check them out.

Purchased a unit from this company several years ago. Had their customer care plan. Was not notified about renewing the plan when it expired or about an A/C tune-up before summer. I called them three weeks ago about my unit continuously running. Had two appointments cancelled as there were not "techs available" and it was suggested that I contact a company closer to where I live, rather than wait for a tech from the company I purchased the unit from. Suspect if the customers care plan was updated, a tech would have been available.

Andrew arrived on time. He was very professional, first outlining what he would be doing. He inspected my two heating systems as thoroughly as they've ever been examined. He then carefully went over with me the maintenance that he recommended. I was very pleased.

I’m usually not one to leave a review, but my experience with Your Air Conditioning Company has been less than I’d have liked over time, enough to leave this one. Many years ago, maybe around 2014-2015, Your Air assumed the customer base for a defunct company, Pleasant Valley Air. PV had replaced the entire HVAC in my house in 2012. Your Air continued to honor a service warranty I had with PV for a couple of years until the owner, “Joe” (last name ????) discontinued this. I continued with 2x / year maintenance checks, and almost each one having a solicitation or recommendation for service or repair, often not needed.

Most recently, I had a seasonal maintenance visit, from which several services were suggested - including and notably, main drain line flushing (a typical service, and clearly necessary since the secondary/overflow was dripping), and another service which I declined. A total estimate was provided and agreed to, the work performed, and paid for. Over the next 3 days, I could see the secondary drain line still draining, so I called to report this. A tech came to the house and ascertained that the main drain HAD NOT been purged, and then he did it himself with me observing. All good until he presented me with a service call invoice. On questioning this with Your Air on the phone, I was told this was for the tech’s time. Since I had paid in full for this work already, I challenged this. A call to “Joe” resulted in dismissing this charge, but I was stunned at the unwillingness to stand by their work just performed and to somehow justify an additional payment for work purportedly done and paid for 3 days prior.

FINALLY, I received 3 phone calls this week from someone at Your Air canvassing for customers, to offer me a special price on the seasonal system check-out I just had. I politely told her that she perhaps might have known before calling, that me as an existing customer just had this service performed. Moments later, perhaps not realizing, she called me again, which I pointed out. Rather than apologizing or making the moment less awkward, she simply hung up on me. Then, I got another call a day later from the same person soliciting me for the additional service beyond the seasonal check, I had previously declined. Again, no acknowledgement of the previous calls. I asked her to please not call me again. She hung on me again.

I called the main office to speak to “Joe” about all of this. The best I got was to leave a message for him to call me back.

So, with all of that, I am DISSATISFIED and would not recommend this company for their residential HVAC service needs. Often, questionable at times in work quality and customer service. They get 1 star for my willingness to hope for better over time. Now, I’m a former customer.

Eddie did a great job doing our seasonal maintenance on the air conditioning system. We were happy to renew our annual membership, which gave us a nice discount on the service on cleaning the blower in the attic.

The Rep Cold called me, (Christine) she offered AC & Heating maintenance at $69 if I would book nxt day I would get $10 off. I told her I work 12hr days and asked ifI could get the discount on my following day off. She promised to ask mgnt & call bk. She never called bk on on the Appt. day scheduled I wasn't anticipating a Rep to come to the home because nobody called back, no call before the appt and we had Unfinished business. A tech came to the house Outside of the window of time Again No communication before & I told him I wasn't sure if we had a c/f app. I also indicated if he called office & let them know of Customers concerns, I would Still be willing at Discounted price. I was DENIED. I told the tech I'd pass on the service because it was Unprofessionally handled. I didn't like Poor Communication or No communication. I was told the Owner was Joe and I called to ask for him but he lives out of State. I told the lady in the office I wasn't pleased & why didn't She handle the situation before tech lft the premises. Anyway Never got any offer to return at discounted rate or any customer satisfaction. I only hope owner reads this review

Jason R. was very friendly and helpful showed me step by step everything he was doing. Even though it was electric problem he stayed a few extra minutes just to allow my office to cool off. I will definitely recommend this company and Jason R. To anyone who is in need. Great customer service keep up the great work.

I was introduced to Your Air via CenterPoint's FREE cool-saver a/c tune up. I was totally skeptical and thought this was just going to be a bs visit. I was wrong. My system is running like new (cleaned coils and a few other things). The technician was very nice - showed me pics of what needed to be fixed. Didn't try to sell me a new system or anything else that I did not need. He was great and I totally expect to call Your Air when we're ready to upgrade our system. Keep up the good work, guys!

Excellent Technician and company
We were referred to this company when our old one went out of business and they have been great. It just so happened that the first technician that came out to our house was also the one we like from the previous company. From Erin who answers the phone and sets the appointment time to the technician Jason, they are very prompt and courteous. They explain everything in detail and answer any questions you might have. Would definitely reccomend them to anyone.

They have a very affordable monthly maintenance plan.

We had an A/C installed. Michael & Eddie was courteous, knowledgeable of their craft, & very professional. They did what they said they were going to do and was on time. I salute the company as a whole and definitely these 2 gentlemen.

Have a trane system installed by Your Air that slowly this summer of extreme heat seemed to be cooling less and less. I called Your Air and within 24 hours Jed their service guy knocked on my door. I told him the history of the ac unit which was installed 5 years ago and right away he had an idea of what the problem might be! Up in the attic, outside up in the attic, inside, outside never stopping and three hours later the house is cooling down to temperatures that will give me a good nights sleep. So happy. Jed had a great attitude of wanting to please the customer and do the best he could so that there should not be any problems in the future! It was a pleasure having him at the house!!!

We found out that our air conditioning unit had gone out on a Friday evening after hours in July. The team at Your Air Conditioning Service was phenomenal. The office consultant was knowledgeable and advised us into a short-term solution and they had a technician to us within an hour. The technician (Clint) did a wonderful job of trouble-shooting and fixing our problem. He also walked us through general maintenance for the unit. My wife and I were very worried what the bottom line price was going to be for an emergency after hours call but the bill was very reasonable.

Working with this company was a great experience and they have been added to my phone contacts for any needs we have in the future.

I really enjoyed my experience with Your Air Conditioning Company. They were the only ones to follow up with me to ensure if I was interested and also provided me a special that I could take advantage of. Oscar, the service professional, was very patient, personable, professional and honest. I appreciate the time he spent to ensure my questions were answered. I felt at ease with him and didn't feel like he was rushing. He built a really good rapport with me as well. He called before arriving at the house and he went over everything on the invoice with me. He didn't try to sell me on things I didn't need, but did provide information on different items that may interest me or that I should be aware of. I will be calling on them again for my AC/Heating needs and will be referring others to them. I advise you to do the same.