Appliance Repair reviews in Katy, Texas

Melvin was so nice and polite and knowledgeable. Will have these folks out again if needed. The office was terrific to deal with! And they actually called back to.make an appointment

I highly recommend Mr. Appliance Richmond for all of your appliance repair needs! Pablo is so nice, extremely helpful and knowledgeable.

Very professional and prompt. Did great job repairing / replacing sliding door on our glass refrigerator door.

Your repairman was very helpful, explaining the cause of the difficulty.
(He was also kind enough to latch our front gate without my asking.)

Pablo was very professional and kind. He did a great job replacing our JennAir seals.

Pablo provided excellent customer service. I also appreciated the automated system I interacted with initially works well

Our tech, Darrick Was very knowledgeable of his work he listened to my concerns

Pablo was a great tech. He knew his business very well and presented all the options. I very highly recommend him.

Chris was very professional and knowledgeable regarding my particular refrigerator. Although I ended up not having the repairs done, due to age of appliance vs cost of repair, I feel confident that I made the right decision. I will definitely keep Chris with Mr. Appliance in my contacts for future reference.

Sam was my technician, very honest and knowledgeable! Came back after part was delivered , ran diagnostics, installed new drain pump and washer is back like new.

I called to get a professional washer/dryer cleaning, I am disappointed in the service I received from Mr Appliance. For starters, communication was difficult as I could not schedule an appointment for a specific time. Instead I had to wait for the evening before to find out an approximate time window for the next day. This is inconvenient for anyone who works a job and can't take a full day off.

Next, I wasn't given any estimate for pricing until the technician was about halfway through the job. When I initially called and spoke to the person on the phone, they said the tech would give me an estimate after seeing it, and if I chose not to do any work they would charge for a trip. Thats understandable for repairs, however I called to get a professional cleaning on my washer and dryer. There's not standard pricing for a cleaning? I gave details of my washer and dryer set up over the phone, yet the tech was unprepared. They didn't know it was a top/bottom and had to reschedule in order to get a second person.

Then while he was doing the job, he kept asking me for tools (drip pan, shop towels, and I even cleaned one of the parts in the sink because he said he couldn't). After all was completed I pointed a few spots that were still quite visibly dirty, moldy and with clumps of hair debris. Inside of the detergent tray is still very moldy, but the tech said he gave it a quick scrub and can't remove the mold completely. He then proceeds to tell me which product is best at removing mold (Moldex)...so now I have to clean it myself, after dropping a total of $349.17. Thanks...also my dryer was super quiet before they "cleaned" it, and not it's very noisy and rattles a lot. Sounds like they didn't put everything back together correctly.

I would like to note that the main tech, Darrick (I didn't catch the other guy's name) was very friendly, respectful and worked quickly. He also attached a new dryer vent duct, which I happened to have a new one in my garage. I know he was just doing his job, but I feel like Mr. Appliance as a franchise likely incentivizes the workers to get in, get out and get onto the next job as fast as possible. Darrick was great, but I do not plan to use. Mr. Appliance again.

Mr Appliance was on time and kept me updated about their arrival. They were well informed and educated about the appliances. Office staff and technicians were friendly and helpful. I could not have asked for a better experience.

Great service! Pablo came to fix our Bosch dishwasher. Looked the machine over on the consult, told us what was wrong and gave us a price. We agreed, he gave us a timeline for receiving the parts, which was accurate (Mon-Wed), and came back on Tuesday to complete the job. So far no leaks, one year warranty on the repair.

We called Mr. Appliance of Katy to come and repair a refrigerator for what we believed was a clogged line. The consultation was quoted to be $145 online if we do not use their services once they have come out. They sent Melvin and he couldn't solve the problem. He charged us $240 for what he called costumer instruction. He said to unplug the fridge and see if the line drains. If it doesn't, then Mr. Appliance will come back at no extra charge. We did as he said and called back to tell them the line didn't drain. They said they will come back and not charge a service fee, but they will charge to do whatever they have to do to fix the fridge. We completely got scammed. They did absolutely nothing and extorted $240 from us.

There's room for improvement regarding the dispatch team's knowledge of pricing and service packages. That said, Sam was top-notch. He was very informative and professional, making the actual service visit seamless.

The company gave me time and great effort, they are customer focus. I had several issues and they solved all of them.Then Ron arrived, zeroed in on the real fault, and boom—no more issues. Couldn't be happier. Service line was friendly, they didn't drag their feet scheduling him. You are having any issues please call them. 1000 percent great.

What a shame of a company. Scheduled Mr. Appliance to come out and install a vent hood, an oven and an ice maker. They didn’t complete the install of the ice maker or the oven, but “installed” the vent hood. This was maybe 2 weeks ago, was in the house this week with one of my trades when we heard a loud bang. Come into the kitchen and the vent hood had fallen off the wall and onto my oven where now both appliances are damaged. Jumped through hoops to get in contact with someone, and just spoke with the “owner” who told me it’s not his problem that they didn’t install the appliances right. Also they attempted to charge me $1,600.00 to install the 3 appliances and not even finish the job. Absolute shame of a company and owner. Take your business somewhere else!!!!!!!!!!!!!!

When our washing machine began to leak we called and their technician came the next day. He arrived on time, diagnosed the issue quickly, and completed the work promptly. He even offered some advice on fixing our stove.

Excellent service and immaculate clean up!

Very satisfied with the service. Dryer repaired quickly and completely.
Fully recommend Anvar

Orkhan and Kaspi appliance repair responded to my call on the weekends and they promptly assured me that they would be here on time. 15 minutes later I received a phone call back from the owner personally reassuring me that his technician will be on. Orkhan, showed up and within 1 hour and 30 minutes was able to replace my entire cooktop for a new one. Their prices are very reasonable.
Thank you Kaspi for your wonderful service 🙂