Appliance Repair reviews in Lubbock, Texas

Thank you Scott for the information and honesty greatly appreciated.

My appointment was to start between 12:33pm and 1:14pm tech didn’t show up til almost 5:30pm and my machine is still not working. Put in control board and left. Machine made same error code again and quit working. I can’t get ahold of a person to speak to.

DO NOT HIRE THEM... BEEN RESCHEDULING MY APPOINTMENT SINCE JUNE 14 2025. SAID PARTS WERE ORDERED BUT NEVER WERE, DIDNT WANT TO REFUND ME MY FULL MONEY. SINCE ONE OF THERE DUMB EMPLOYEES CAME OUT WITH NO TOOLS NO NOTHING BUT CHARGED ME A DIAGNOSTIC FEE. DO NOT HIRE THEM.

Outstanding technician! We have had Scott fix our appliances 2nd time. His personality, knowledge, and efficiency are unmatched. Also, his promptness and communication on his arrival time is really appreciated

SEARS HOME REPAIR SERVICES ARE THE BEST!!!! GOT AN APPOINTMENT THAT SAME DAY THRU DEBBIE (ACTUAL HUMAN) & SCOTT SHOWED LATER THAT DAY!!! I WAS TOTALLY IMPRESSED! SCOTT WAS EXTREMELY KNOWLEDGEABLE ABOUT HIS JOB & VERY HUMBLE. I LEARNED ALOT FROM HIM. I'M HEAVILY CONSIDERING TAKING OUT THEIR SEARS PROTECTION PLAN IN THE FUTURE TOO, ESPECIALLY BECAUSE MY TOWN IS CONSIDERED "RURAL" AND HOME WARRANTY SERVICES HAVE A HARD TIME FINDING PROVIDERS... THANK YOU SEARS!!!

Scott is awesome. He's from the Lubbock office and hometown of Yosemite. He actually ordered the right part a month ago and some other bafoon named Paul had no clue of the technology of updating the GE machine I had. Plus that technician (Paul) scratched up my washer pretty good and almost broke the cover of my washer. So Paul tells me " I'm not familiar with GE." I tell him " then call Scott." It started to work but he didn't update the washer with the new motherboard. we call back Sears home warranty department. They send him back to my house. Scott I don't know why. He says " it's a bad motherboard." I'm like " the washer works I just need it to be on the right settings with the knob." Anyway so this guy(Paul) has the part sent to the wrong address. Another appointment is set up and this other technician calls and says " you got the part?" I say " nope". He goes and says " I'm gonna reorder the part and have it sent to your house." He never did. Now on our October 15th appointment. Scott calls and says " did you get the part." My wife says " not yet." He goes " I'll be right over in 15 to 20 minutes." He was able to get the washer updated. It didn't need another motherboard like Paul said it was. So Scott Thank you for your dedication and keeping up with the times. You old hard heads that don't want to get with the program. Just retire. Thanks Scott, you rock!!!

Great professional personality. Went through process and covered any additional questions.

David was very professional. Diagnosed everything immediately. Communicated well. Highly recommend.

Thank you Gus! For your help today! We are so happy with y'all service. Very friendly. You explained everything really well and you got it done in no time. Thank you again!

Technician came and did his job as promised. Well done.

The technician did a good job however the turn around time to return was horrible. The part needed to fix my washer was here within 2 days of ordering it. The tech did not return till the following Tuesday which put me and my family out of a washer for a week! I tried to call the tech several times and the least he could have done was call me to advise me he'd be back in a week to fix it. 🫤🫤

The service technician did an excellent job, and he was very efficient and professional.
The service center notification for the appointment date and time needs to be improved. It would be nice to have a more specific date and time, or at least morning versus afternoon. The notification showed up in my email on the day of the appointment.

We have had Scott fix our appliances 3 different times. His personality, knowledge, and efficiency are unmatched. His promptness and communication on his arrival time is very appreciated, too. All of this equates to Excellent customer service which is extremely important to companies and their customers. Scott is one of the best technicians I have ever dealt with.

The service gentleman was very nice and considerate. He did exactly what he said he would .

Excellent service, explanation of issues, and follow up. Great to see Doug again.
My ONLY issue is that Sears needs to be more specific on scheduling times, rather than just the whole day. That's not fair to the customer to not know. AT LEAST give us morning or afternoon.

Wish you had sent this guy in the first place. The first guy didn't know what he was doing. Kept ordering thr wrong part. This has taken four months to rectify. It took fifteen minutes for Scott to fix the problem. It just didn't need to have been such an ordeal. I'm considering cancelling my membership. Shouldn't have taken so long.

Augustine was great and did a great job. I have nothing but good things to say about him and his work.
i am very pleased that I was able to get an appointment this soon and that he was able to fix it today. I am also pleased with the cost and now will probably continue purchasing the warranty.

Great job had to come out the filling day but , got the job done !! 🙏🏽

David was spectacular! Wish I’d known about Sears repairs earlier! (Your AI Chat got my name, & info wrong, my name is not Amy Deluna, but other than that, great serviceman work & great AI chat appointment scheduler, minus the wrong name, etc.

They ordered the parts to my refrigerator then came back about 3 weeks later stating they didn’t have the parts then rescheduled me for another week then canceled my appointment. I’m now over a month with a non working refrigerator and no one is answering they have AI as customer service

Took to long to get service. I got rescheduled 3 time and then waited all day for technician just so he can tell me that they were going to send me a new replacement. Technician was great very polite and knowledgeable of what he was doing.