HVAC reviews in Plano, Texas

I got home from work and my house was hot. Called a few companies to get service, but they kept telling me they are to busy today I would have to wait. Called 1st class the man said he could have someone there but in a hour or so. I must have lucked out. Aaron was AMAZING!!! He called before he got here the ask if I wanted a cold drink from the store since he was already there, I mean who does that. He came in asked a few questions and went right to work. He found what was wrong assured me that it’s not a big deal and that he could fix it right away. He made a few recommendations on what he could do to help the system out and a few things that I could do to help the unit run better. I didn’t feel pressured into doing anything. I would recommend him to anyone. 1st class has a good one. As long as they send Aaron I’ll be a customer forever

John was incredible! He was timely, professional, explained the issue and gave me tips to clean the outside unit. I appreciate the quick service! -Sam

Our air conditioner and furnace blower went out last night we live in Texas and it is hot! Our technician Chris Miller was absolutely a godsend to us. He came he diagnosed he ordered a new blower went and got it and installed it and checked our AC and we are up and running again all in one day! We told him my husband was having a surgery in Fort Worth and we were going to be gone from tomorrow through Friday and he made this happen for us I can't tell you how utterly grateful we are and how much we appreciate his service and yours service thank you very much!

Once again I have had 1st Class Heating and Air to my home for a thermostat issue. Art came out and was helpful, knowledgeable and extremely friendly. This company is outstanding with service, price, availability and honesty. I highly recommend this company and they will be my go to for any further needs I may have.

1st Class is just as their name suggests. Our AC was struggling to keep up and with summer in full swing, we knew we needed to get it serviced. The technician was prompt to come and evaluate what needed to be addressed. Unfortunately, a replacement was necessary, but they offered financing and got it installed the same day. The admin staff has been super responsive and gracious with getting financing arranged. They had the city out the next day to inspect and approve the install. From my initial call to a complete install of our attic and outdoor unit was 12 hours. Teresa, Randy and the entire 1st Class team are indeed 1st class!

John showed up on time and was very professional. He diagnosed the issue with my AC quickly and was great about explaining everything to me so I understood. I appreciated that he was upfront with what each repair would cost me and he did not try to sell me on a brand new AC even though mine is quite old. He had all the needed parts in his truck and was able to complete the repair in no time! I would definitely recommend John and 1st Class Heat and Air to friends and family!

Quick & professional service answering a late afternoon call to repair my AC. Knew the problem, quoted clearly, & fixed it seamlessly over the next few hours.

My AC quit working in the middle of the night. I called their office first thing in the morning. They had someone out within an hour. John, the technician did a great job quickly diagnosing the problem. He replaced the transformer and had my air conditioner working in no time. They have been my AC /heating company for several years now. I trust 1st Class Air to do a good job and to be honest in the costs involved. They also are very personable.

I called 5 different companies to have someone come out and it's well over 100° outside. 1st Class Heat & Air sent a technician out within an hour! Josh was my technician. Josh was extremely professional, informative, and respectful! He showed me everything on the unit to know what to look for in the future and had my system up and running within 15 minutes. He works quick, and his experience definitely shows in his professionalism and quality of work.

I couldn't be more thrilled with a company!

Had a nice service technician, named Aaron, come out today and help me with my air conditioning system. I am a single mother of three and every penny I have counts. He went over all my available options and even walked me through potential financing. He was kind, trustworthy and extremely knowledgeable. In the end he helped me make a decision that was right for me and my family and my budget. I will recommend this company to friends and family. Mostly, I will recommend Aaron Buckley as the heating and cooling specialist to help them with their future needs. 5 STARS ACROSS THE BOARD!!!

John was fantastic. We called about an electrical smell in the house when the air came on and he was here within the hour. While nothing was wrong and the smell is gone, we now have peace of mind.

Chris carefully explained what the problem was. He was very friendly and I thought he was a nice guy.

I recently had my annual AC maintenance done by Aaron from 1ST Class Heat & Air, and I am extremely pleased with the service provided. During the maintenance visit, Aaron meticulously checked every component of the AC unit. What I appreciated most was Aaron’s attention to detail and commitment to preventive care. He identified and resolved a minor issue before it could become a major problem, ensuring that my AC unit operates at peak performance. I highly recommend 1ST Class Heat & Air and Aaron for anyone looking for reliable yearly AC maintenance. Their professionalism, expertise, and exceptional customer service makes them stand out.

Many years ago 1st Class Heat and Air
was recommended to us. We are thankful
For their expertise, integrity, and exemplary service, every year, year after year! Kudos to Chris during our Spring System Check-up
For his courteous demeanor, thorough inspection ,and trusted advice.

Chris was awesome. He was very knowledgeable and was able to diagnose and fix issues we have been dealing with for the past 2 years. He made sure our unit is running safe and working how it should be!! I highly recommend 1st Class Air and will be using them again!! Thanks Chris!

I recently had an excellent experience with 1st Class Heat and Air and highly recommend them for any AC needs. When calling, I spoke with Randy, who provided a quote over the phone and was incredibly helpful and knowledgeable, especially since I knew very little about AC units. Randy's patience and expertise made the process much easier.

Aaron came out to our house that evening and was very honest about the benefits of different types of AC units and whether we should replace both units at the same time or just the one that had died. His transparency and professionalism were greatly appreciated.

To our surprise, they sent two crews out to our house the next day, ensuring everything was finished the same day. Aaron even came by again to make sure we were happy with the progress. Their pricing was competitive, and they offered flexible payment options, which made the decision even easier. They also worked around our dogs and children, ensuring minimal disruption to our daily routine.

Throughout the entire process, we felt respected and treated like part of the family. Thanks to their excellent customer service and competitive pricing, we will choose 1st Class Heat and Air for all our future needs.

Quick service on a bad ice day. Repair done quickly. Tech was friendly and knowledgeable.

John has been our technician for years! He always takes impressive care of our system and wallets. He takes the time to explain things as well! Today’s service call was great as always!

So my outside unit was getting power it seemed. I called and asked them to come out. I explained to the young lady the phone that it was not an emergency due to it was my AC not working but my heat worked fine. I think she misunderstood and thought I said my heat was not working. The technician Chris M. was at my house in 30 minutes. He diagnosed what he could due to it being cold outside he could not repair the AC side. He was knowledgeable and informative on what needed to happen once the weather got warmer. I was told it would be a $99 trip charge. Since there was no repair that could be done at time he didn’t charge me anything. I will be calling back in the spring to get this taken care of. This was my second time using this company and the first time the theft was just as pleasant and knowledgeable. I recommend this company to anyone. They are out here to make money. Both times they came out they reduced my price or didn’t charge me for something stating that they didn’t want me to waste money! Who does that for their customers? Awesome experience every time!

The tech John was advised to look for an issue related to power spikes in the area… and immediately found the problem and quickly fixed it!!!
Great job…
Which is why I called you again… y’all did a good job back in 2022 replacing a bad fan motor on the condenser. If I have any other issues… won’t hesitate to call you again!
Many thanks, Terry Martin

My air conditioner stopped working at 4:30 on a Friday afternoon. By 6:30 it was back on! Very fast, courteous and professional service. Very satisfied with the results.