HVAC reviews in Plano, Texas

John just completed the service call and he is absolutely awesome. He is so knowledgeable, so professional, so interested in what I was saying, so polite, so nice and he made me so comfortable asking any question. He is levels above most and a real professional.
THANK YOU JOHN!
And THANK YOU 1st Class Heat & Air for having JOHN!

We had an amazing experience with this company. Our upstairs A/C unit stopped working. James came out quickly and provided us with a fair price. He was kind and very professional. He even came back the same day when we informed him the upstairs unit wasn’t cooling and made some adjustments. If you are looking for a company that is honest, affordable and reliable, this is the business to use. Highly recommended

Wonderful service. Upstairs AC stopped working and they were at my house within 30 minutes of me calling them. Art was very knowledgeable and figured out the problem within minutes. I had a previous company come out a month prior due to the same problem and they didn't know what the issue was, somehow got my AC working and told me it was a fluke that my AC shut off. Art solved my issue and educated us on how to avoid that in the future. Fair price and great service. Will definitely be our go to guys in the future! Thank you!

True to their name, we got absolute 1st Class service!! We called them just after 5pm on a Friday to get our 3rd quote to replace our two AC units. We talked with Randy and he answered all our questions, was very helpful, honest and easy to talk with. Was able to provide a quote over the phone and even though it was Friday evening, he sent someone out to walk us through everything. Aaron arrived shortly after and was super helpful, friendly, and easy to talk with. We settled everything, and they were able to get two crews to come out the following morning on Saturday. All the technicians were great, friendly and hard working. With 2 dogs in the house and 3 young kids, the technicians were very friendly. They replaced both units all in one day. Super happy with 1st Class, the customer service, promptness, pricing, and overall experience. Would definitely recommend!

Chris came out and fixed an issue that a prior Air Duct Cleaning company messed up; and within 5 minutes of being there he was able to address the issue and get our AC up and running (on a Friday at 5 nonetheless). Chris waived the service call fee, which really meant a lot to my wife and I. We have used 1st class before and will continue to do so going forward, thank you again Chris and thank you 1st Class Heat & Air!

We’re long time customers of 1st Class Heat & Air. Chris M - our technician diagnosed the issue with our AC unit quickly and explained in details. He answered all our questions. He wasn’t trying to oversell anything for us and also checked up whole our system and gave us a couple of good pieces of advice. We definitely will be using this company again.

My experience with Lex Air was fantastic. Jorge B. was on time, polite and knowledgeable. The work was done quickly and they cleaned up after themselves and made the whole experience painless.

They did a great job changing the circuit board within 24 hours. I was very impressed with their after hours attendance to complete the job ASAP. Thanks to them, we don't have to spend another cold night in peak winter.

LEX Air took good care of us. Paul was especially knowledgeable and helped us understand every step of the process. Couldn’t have asked for a better experience!

Omar came out and went above and beyond to take care of our units! He worked hard to get the outdoor unit all cleaned up so that we hopefully have a couple more years of it working. Super grateful for Omar and his knowledge and diligence to keep us running and comfortable.

I just wanted to switch my thermostat to a smart home WiFi enabled one but the installation needed to be while some other work was going on in the house. Jose worked well and efficiently in less than ideal conditions. All is working fine.

Great working with Paul on the quote (very competitive) and questions and Jorge B and team on the installation. They were excellent through the entire process. Jorge B and the install team did an excellent job doing a full replacement with ducts in 1.5 days. They were careful, courteous, and professional and kept me informed and aware throughout.

Reece was kind, detailed and patient through all steps of our visit. Great experience with Reece and Mason, would absolutely recommend the team and Lex- Air.

Alex was excellent. He really helped us with our air-conditioning and we appreciate all his good work and information.

I’ve used Lex Air for years and they have always been very professional. My most recent technician (Jose R.) is incredibly thorough in his inspection and takes the time to explain all of the trouble areas that we should be concerned about. Highly recommend Lex Air and their team.

I am very happy with my new Trane heating and A/C system from Lex! When my old system stopped working, I needed to replace it right away. I called on a Friday morning and was able to make an appointment for John to stop by the same day for an estimate. My new system was installed promptly on Monday and is working great!

Greg F. from Lex-Air A/C came to do maintenance work on my new A/C system. He was timely and as usual his personable self. He’s great about detailing what he plans to accomplish on this trip and then goes about his business. I appreciate having the same technician every time.
Thanks Greg!!

Reece is a very competent and conscientious technician. He explained the problem and provided multiple solutions.
Lex does a good job of keeping me informed of status and arriving parts.

Excellent fast service. Very thorough assessment with clear diagnosis and detailed explanation of issue. John King is polite, friendly, and did an excellent job every time he has come out to our house.

I had the pleasure of having Greg F service my HVAC today and want to share how courteous, pleasant and thorough he was in explaning how the system was in great shape. He suggested one change, we agreed to have it done. and he called the office to set up the appointment. It's a wonderful experience to deal with a technician and a company you can trust in doing an excellent job! Highly recommend Greg F and Lex Air Conditioning!

We are very pleased with the plumbing work done by Chris and Randy. They are knowledgeable and skilled, and happily for us, figured out how to solve a challenging problem with our bathtub pipes in the wall. They came for our Cool Club "plumbing checkup," but I had mentioned a problem when we scheduled them. Everything got fixed, and when they left, all was spotless.