HVAC reviews in Plano, Texas

Colin and his team have been servicing our AC unit now for 9 years. The unit is 17 years old, but with his educational tips along the way, our AC system is still solid. Colin has never taken advantage of us over the trust he has built. I know when he shows up for the annual system check that the time is getting closer for a new system, but he has never once pressured us into fixing what is not broken. When the time comes for a new system for us, Colin and his team will be doing for sure!!!

Great Family owned business!!!

Service tech arrived on time. Performed complete HVAC service very fast. Excellent communicator.

Very responsive organization from appointments to quotes to installation. Great communicators and very professional service. Highly recommend.

I am extremely pleased with Collin AC. From the initial phone call to the tech's 1st visit to the final repair, the staff was amazing. Very friendly, very helpful. Price was reasonable, service was quick. Everyone seemed to genuinely care about the issue, and they went out of their way to help. Super satisfied. Thanks to all!

One of our units quit cooling late in the evening. I filled out a request online and had an appt scheduled by early the next morning for that same morning. Marc the technician was very thorough evaluating our 30 yr old system. Quickly corrected the source of our current problem and advised us on other recommendations for future consideration. I also received a complete set of photos of every aspect of our system components we discussed. Very helpful in evaluating moving forward. Will definitely use their services again!

Thank God! Just moved here and having to find good companies for home maintenance is a gamble. After 3 different attempts, finally found a HVAC company that does it right. Andy is a beast! He gave me a full rundown of the systems we have and the best approach to keep within my budgets and still have the systems running efficiently. Save your sanity and call these guys first!

They were professional, dependable and offered high quality work. They arrived promptly at the time they promised and cleaned the entire area afterwards. They offered reasonable prices, gave me different options of systems units without been pushy. We liked them also for the fact of being a local family business and for their honesty and reliability.

This is one of the most impressive companies that we have ever had the “pleasure” of doing business with. They are not just about selling but about “building” a relationship that is built on trust and quality. Collin recently replaced our HVAC unit and upgraded our insulation. Each and everyone of their employees was likeminded in courtesy, professionalism, and quality. They cleaned as they worked, they were responsive to questions/concerns, timely and quick to respond to phone calls, questions, etc. we are so very grateful we found them and HIGHLY recommend them for whatever your HVAC needs may be. They know what they’re doing and take great pride in their work and services and aren’t just trying to upsell products/services. We are in our 70’s/80’s and they made this process so “easy” for us!!! Thank you Collin Air!

I couldn’t be happier with this company and the outcome of this service call. Prompt service, outstanding communication. I was given a two hour window of arrival and Skylar Morris was right on time. He is respectful and pleasant. He looked me straight in the eyes. I knew this young man would be trustworthy and he did not disappoint. He assessed my heating system and took care of the issue straightaway for a reasonable.cost especially considering this took place on the weekend. What a lucky break for me I’m now doing business with Skylar and Total Air and Heat Co.
Quality service, quality company!
5 Stars in my opinion!!!

I cannot recommend Total Air enough! This team did such an excellent job of guiding us through the purchasing of a new unit, comparing their offer against others we received and installing the unit in the most hassle free way you can imagine. 10/10 recommend!

I was very disappointed with the service I got from Trent. I called Saturday night at around 6:30. Marge was great. Took the name, address and number promising a callback. After 1 hour I called back since I hadn’t gotten a call. Marge said that the tech said he returned all of his calls. So Marge sent another text. This time my callback was fast. I explained I had a contract and I was told the first they could get to me was Sunday. This contract was supposed to get me priority service. After talking to Trent he said he would contact the other techs to see what could be done. I waited another 30 minutes without a callback so I called Marge again and she got Trent to call me back. I don’t think he did what he said he was going to do because when he started to talk to me he asked the original questions about the AC and I had to remind him what he said he was going to do. Then he went back to “I can get you on the schedule Sunday morning “. I was left to manage in a house without AC during a heat advisory. Sunday Trent came out and while he was looking at the AC he was running videos probably to help him diagnose the issue. Then he came down to tell me I needed a new motor and they would have to order it from Trane. Again I was left without AC during a heat advisory - 2nd day. I held out until about 2pm and then packed everyone up to go somewhere cool - it was 86 in the house. I checked my text around 8:00pm and found out he tried to call the house to leave a couple of window units. He didn’t try my cell phone but left a message at the house. When I didn’t show he left 1 window unit but none of the parts to install it - no side pieces to fill in the holes or the bracket to keep the unit from falling out. He also tried to tell me that as soon as I signed the contract to order the part they would start working to get it. I called him out on that since the people doing the ordering don’t work on Sunday. So I didn’t get priority service, I’m not sure I got my discount since the invoice is not itemized. The tech was inexperienced (videos to diagnose the problem). He didn’t make any mention of about how long it would take to get the part nor did he tell me he would see if they could get a window unit out. He only called the house instead of both numbers when he had the window units. This was a bad experience all around. I contacted the company via email several times and never heard back. I contacted the company Monday morning to find out how long the part would take and to get someone out to install the window units. No one ever called me back about the window units but they did call back to tell me they had the part and asked if I would be available at noon. I said yes but they didn’t get here until after 1:00pm. Their website advertises 24/7 repair but what they don’t tell you is they have someone to answer the phone but they don’t repair 24/7. We bought this HVAC from them new and this is the kind of service they give to their customers.

Alex was very professional and knowledgeable. He worked out a problem on my new air conditioner very thoroughly and fixed it. We have had our upstairs and downstairs air conditioners replaced by Total Air and Heat during the last 2 months. We have been very pleased with their work and responses to any issues.

Mark with Total air and heat came and repaired our system today. He was prompt, friendly, and professional and diagnosed the issue quickly and efficiently. Repaired our system with a reasonable cost and we should have cool air in just a few hours! We’ve used Total air and heat for a long time and we will continue. You should give them a try too.

Would definitely use this company again. Rafael Buda was my technician. He was very informative and did a great job

Skylar was an excellent service representative. He communicated well, started and completed work in a timely manner, and we have been satisfied with his work. Thanks!

Punctual, assessed the problem, called me with optional plans of action, executed the plan agreed upon, notified me when all his work was completed. Good service call as I was not at the house

Rafael did an awesome job this afternoon. He's friendly, very professional and knowledgeable. Let me give kudos to Mark too. Hope he is on the mend from his accident. I'm totally impressed with Total Air & Heat. From the on phone staff to the technicians. Everyone has been great to work with and you will be back for winter and spring check-ups. Thank you very much!

They used to be our go to AC company until recently. They did a poor install on a brand new unit causing water to leak from our ceiling. Unresponsive and difficult to deal with. Didn’t take responsibility for the damage they caused. It’s been 3 weeks. They dried and re insulated the plenum and it started leaking water from our ceiling 3 days later. Thankfully we didn’t have the ceiling repaired by their vendor immediately as they requested.

Skyler quickly diagnosed the problem, ordered the part and quickly installed the part. I couldn't ask for better service.

We had to pay a service charge ($129), but the repair was covered by the warranty.

This afternoon my AC begin to make a terrible noise so I called total air and heat and they had a technician to me in 25 minutes. My technician, Trent, was quick and efficient. He found that my capacitor had gone out. He was able replace the capacitor in a very timely manner. He checked everything to make sure all other parts were working. I have been using this company for mini years and they've replaced my entire system two times. They are very competitive and very quick to come out and help when there is a problem. I would recommend them to anyone. I won't use anyone else.

Our AC wasn’t cooling. It was 4:55pm on a Friday. They were able to get someone to our house first thing Saturday morning to get it diagnosed. First thing Monday morning they got the part needed and got it fixed. Very professional and hardworking team.