Reviews of local pros in Plano, Texas

Great experience with Classic H&A. Our technician Camden was wonderful. He explained the issue in detail to my wife and provided great communication through the repair process. Work areas were left clean. Would definitely do business with them again!

Our original service company was purchased by a different company, it has been unfortunate. I have a service contract for my home and business, not cheap and have learned that they are very heavy on trying to do more expensive service than their scheduled preventive maintenance. Today after the repair guy was over 1 hour late, we had to leave as he was wanting to do much more than the purpose of his visit and of course charge us. We never had this problem with the original Classic. The systems are new at our business so that guy had a challenge finding something that could be worn out so he tried to upsell an add on. I get it, it's sales but this guy being late, we had to leave so he couldn't even finish doing what he was supposed to have been doing in the first place. Very disappointed that this new company uses the service contracts to heavily upsell, definitely not improve from our original company

Giving 5 stars specifically for Donnie!! There was a lag on the office end trying to get us scheduled but it wasn't a massive deal. Our office's unit was low on Freon and needed new filters. Donnie got up on the roof and went to work. He got us our precious cool air after suffering in an 80 degree office for 2 weeks (first world problems I know). He even risked his safety for a brief moment when a storm started rolling in. Thank you Donnie for your hard work!!! We appreciate you 🩷

Taylor Shifllett did a real professional job installing our new heating and cooling unit.
A very nice and mannerly young man. It was rechecked today and was as standard procedure and passed. Very professional and we are pleased.
Thanks, Bob Mason.

Classic Heating and Air Co. is 5 stars! Wow! I'm seriously blown away by their professionalism! I know everyone has heard the term that you just can't find good help these days right? Wrong, these guys are top notch, top of the line! From the moment they stepped foot in my house wearing booties (shoe protection) clean cut, very knowledgeable, very clear on maintenance, and how to program the thermostat, etc. I had them do an attic conversion from wall to attic, and I am so impressed with their work. Like I said I'm just blown away by it seriously I am!! They even sent me a gourmet box of chocolates as a thank you for hiring them! I wish I would have saved that card that came with it because those chocolates were to die for lol... I will always hire them and recommend this company for future projects and to all my friends here in Frisco, McKinney, and Allen TX.. Keep up the outstanding work guys!! This is coming from the pickiest person on earth!!

Camden responded timely. ABC has maintained 4 systems bi-annually however less than three weeks ago - the main system had a clogged drain and it obviously was not properly cleared by the technician. Therefore, the negligence cost us another service call and additional work. We are giving a 5 ⭐️ for Camden, as he quickly assessed the problem and did exactly what was required. We appreciate his honesty and good service.

The service from the technicians as well as the office is why I continue to use this business over competitors for the past few years. The Technician who came out today by the name of Garrett Rains was easy to talk to, personal, professional and honest. The honesty from him was and is very much appreciated as HVAC systems are a very large investment. I look forward to getting my system replaced as I know the craftsmanship, due diligence and hard work will be set to the highest standards. Thank you again for giving us the cool air we desire in this aggressive Texas heat.
Another fantastic technician came in today to assist with our new unit and he did wonderful. Camden Allen was professional and relatable made the encounter very easy going.
Had our unit repaired, it needed a coil replaced and they came in and made sure that it was fixed and in working order. David was kind and pleasant. Malachi assisted David with the job. He was personable and again did great work.
Garrett came out to a service call and resolved our issue with our system. He also reset parts of the motherboard to ensure that our dual zone system was as energy efficient as possible. Always a fantastic technician, kind and courteous.

I’ve been a customer with this company for more than 20 years and the service has always been great. Donny Rains is a standout among many wonderful service people there. He goes above and beyond expectations and takes the time to discuss the detail. What a wonderful ambassador to insure long term repeat customers and word of mouth to grow…..

Donnie was excellent. Quick and very professional. He always does great work.

We have been using Classic for 14 years and are thrilled with them. We have purchased 2 systems from them. (Two different older homes) and they have been fair and easy to work with. We just had Eduardo out to do our six months maintenance. He was professional and courteous as usual. Highly recommend this company!

We had to get a brand new HVAC system last week and Camden and the whole crew made it as painless as possible. We were glad to go with a company that we already had great experiences with for such a big project.
We just can’t say enough good things about the Camden and the installation guys.
We happily recommend them and we are grateful for the cool air blowing here now.

Classic saves the day!
A power outage killed the capacitor in our old unit. Malachi was here in an hour and gone an hour later having fixed the problem. Since moving into this house ten years ago, Classic has solved numerous HVAC problems. They have always gone the extra mile, been polite and professional, and charged a fair price for their work.

Garrett was SO helpful and was able to do in two days what A#1 Air could NOT do in 3 weeks. Great job - thanks Garrett!!

Cesar Lopez and his helper came out on Wednesday and cleaned my air ducts in my house. They did a thorough job and let my house nice and clean. They explained what they were going to do and got it done. Very professional!

We had a great experience with Richard doing maintenance and inspection of our system. He was very professional, courteous and thorough. I highly recommend Classic ABC Heating &Air.

Service Tech Danny was great. Had issues with office. Due to tons of spam calls we don’t answer unidentified calls. Office had no company identification on call so it wasn’t answered and my appointment was skipped and tech sent to another call. I got a hold of the office and asked what numbers they call from. She gave me 2 numbers which I put into my contacts. Well, they called from a different number. Ugh! Danny called and said he was on the way, almost 2 hrs after. Things have changed at Classic since they merged with another group.

The original owner of the company (who we've done business with for 20+ years) came out and fixed the problem on our new HVAC system that had been installed over the weekend. I was very happy to see that's who was sent to get us all taken care of. All good now. Thank you Donny Rains!

Garrett was a very professional and courteous technician. He was timely in his arrival and did a thorough job explaining to me the work that he performed to include showing me the pictures he took of the work. He also explained to me the options available to me for additional services without being overly pushy in trying to sell me the extra services. All in all a great experience

I left a message on Sunday that one of our A/C units was not cooling. Not an emergency, but a technician was dispatched Monday morning. I was not expecting such a fast response, but it was greatly appreciated! The issue was diagnosed and I’m sure the repair will be scheduled in a timely manner. Very appreciative of the continued service! Thanks.

Garrett Rains was our technician this morning from Classic Heating & Air. He is very knowledgeable and very thorough and we will request Garrett for any future service needed!!!

We had a very pleasant interaction with Donny. He originally put in our units when we built our house and it’s always good to see him. I feel I can trust him and his service is always the best.