Reviews of local pros in Plano, Texas

Donald was such a great technician and so honest about the service, the cost, and during the inspection he fixed our A/C issue and didn’t charge me a thing.

Thank You for your great service, and you now have a customer for life.

Garrett Rains was very professional and serviced our AC units. Very direct and to the point by providing update to the current units and potential upgrades and preventative maintenance. Never tried to up sell anything, which is great. Feels in good hand with him and the business.

Central A/C blowing warm Air. Service Tech showed up and it was obvious from the start he was looking to up charge as much as possible. Instead of inspecting the outdoor unit, where the problem was, he went into the attic and spent 15 min inspecting everything. Attic part had already been inspected 2 mos earlier on a previous service call for a bad contactor. He finally gets around to inspecting the outside unit and quickly discovers the source of the problem, a bad capacitor on the compressor. Then spends 20 min in his truck and finally comes up with a quote for $1800. This was to replace 3 capacitors, the bad one plus 2 additional and a maybe broken float switch on the overflow pan. The capacitors themselves retail for about $30.00. The Switch maybe $20.00. Was very clear I was about to be ripped off and told him to leave after which he spent another 15 min sitting in front of my house.

I called another company that had been recommended and the tech showed up, spent maybe 15 min, inspecting and then replacing the one bad cap as well as a second one at my request. Total cost $260.00 plus I gave him a nice tip. If I could have given zero stars to Classic Heating and Air I would have.

Very professional. They did a great job installing my new Lennox unit and were very easy to deal with!

Donald McCuddy was our tech today, he took the anxiety out of HVAC repair! We really appreciated him walking us through what was wrong and how his company was going to fix it. We have some possible mold/mildew issues too, so he referred us to a company that can help us with that. No one likes an unexpected repair (and bill), especially in this economy, but we did appreciate the itemized repairs list and info so we could make an informed decision. He also documented everything really well, I'm hoping this will support our case in getting insurance to pay for all or at least some of the repair. Overall, great experience with Donald and ClassicABC heating & air so far.

Great experience. Johnny, Taylor, and Casey were phenomenal. You also receive a picture of the technicians before arrival. Would highly recommend ClassicABC for all heating and air needs.

Richard called in advance, arrived promptly and efficiently took care of our service. Used foot coverings to protect flooring and carpet. Very professional.

This company was recommended to me by a neighbor and I am very glad. I enrolled in the two times a year check up and am so happy with it. They take care of everything! My technician was extremely knowledgeable. He did not mind me following him around and asking lots of questions. Very professional yet friendly. Highly recommend this company

Garrett did a great job …. Called ahead with anticipated arrival time, explained what he was going to do, and performed the maintenance service (cleaning, filter change, performance check, etc). Afterwards, he recounted the services performed and his findings. He also made suggestions/ offered recommendations. Nice work, Garrett.

We've been using Classic for years and have been consistently satisfied. We highly recommend Garrett Rains in particular -- he's knowledgeable, professional, punctual, an all-around great guy and ALWAYS comes through. Highest marks!

Allen knew what he was doing and was extremely polite. A very nice guy. Client friendly. Apologetic for 9 day delay in 97° August 2025 heat in changing out geothermal A/C rotating fan (apparently, the motor was still good).

Glad we choose Classic Heating and Air for our HVAC replacement. Very professional and knowledgeable guys. THey explained everything well, and installed quickly. Dak was very helpful. He came out quickly, identified the problem and even followed up after the install to make sure everything was to our satisfaction. I didn't shop around, but from what I could tell from past experience, they were competitively priced, and they did good work. I will recommend Classic Heating and Air to my friends and neighbors, and will personally use them again in the future.

Taylor and Cory were great! Super quick approx 2 hours for our inside and outside unit replacements. Everything is working great and the company is honest and doesn't try to push you into anything. Very happy!

Excellent service! Garrett was personable , friendly and efficient as always! A vital part was replaced for A/C outside unit. His explanations made sense and there was no sales pitch involved, thankfully.

We were long‑time (6+ years) customers of Classic Heating and Air with a monthly subscription for discounted service and twice‑a‑year maintenance. Our most recent experience completely broke our trust.

During our winter maintenance visit, the first technician said our furnace had a cracked heat exchanger and needed to be replaced. Concerned, I asked for a second tech. He confirmed “cracks,” said the inducer motor was failing, and recommended an $8,000 furnace replacement. When I asked about warranty coverage, he repeatedly insisted the equipment wasn’t under warranty because it likely wasn’t registered when we moved in seven years ago.

He also pushed replacing our AC due to upcoming refrigerant changes (R‑410A), quoting $20–25K for both systems. Feeling unsure, I agreed to the furnace replacement and paid half upfront.

Still uneasy, I checked the manufacturer’s warranty myself. Within minutes, I confirmed the furnace was under warranty, 40 years on the heat exchanger and 10 years on the inducer motor. I called Classic to cancel and get a refund. It took two calls before a manager responded. He processed the cancellation but offered no apology or acknowledgment.

To verify the furnace’s condition, I brought in another reputable HVAC company. Their tech explained the supposed “crack” was actually a scratch, smooth not structural and the inducer motor noise was likely from slight imbalance. Neither issue required immediate replacement. He also noted their techs are paid hourly, not on commission.

I can’t say whether Classic's technicians work on commission, but I felt there was a strong incentive to upsell expensive replacements we didn't need (conflict of interest).

I canceled our subscription with Classic and explained why, but no one followed up.

I’m sharing this so others don’t end up in the same situation. Always get a second opinion and check your equipment warranty, it can save you thousands.

Donny Rains, the technician that came out to our home did a fantastic job. He was professional, courteous, and he identified and fixed the issue promptly. We are very pleased with this service visit…

Charles Moshier checked out our heat pump unit to determine if the air conditioning was working properly. It appears refrigerant is required and he will be returning to take care of that. I liked Charles and the way he went about his business. Knows what he is doing and communicates clearly what is needed and the cost involved. This makes it easy to recommend Charles and Classic ABC

True Professionals- delivered as promised! On time installation with no trauma, great individuals & Company to work with. No hidden fees or gotcha moments. Technician & Installation Team awesome to work with

Garrett was great-he discovered the issue was not the control board but a bad thermostat. Since we were adding Nests thermostats every thing worked perfectly! Garrett was so personable, knowledgeable, professional and friendly! He performed out semi-annual service as well. I am extremely satisfied with his service. The folks who contacted on the phone were also very helpful!

I'm not very knowledgable about A/C systems and tend to be wary of being overcharged or oversold, but Matt was really straightforward with me on what issues with my system were important to deal with now or fine to leave for later. He was conscious of my budget and didn't pressure me into doing anything, even the recommended services. Ultimately, I felt confident that I could trust his expertise and it's one less thing for me to worry about as a homeowner. I'll be calling him the next time I need help with my A/C.

Matt was great! Very prompt, responsive, and did even more to get us all fixed up than we expected! Will definitely use again and refer him to my clients.