HVAC reviews in Richardson, Texas

Wonderful team that took care of my issues with timely service! Highly recommend!!!

Had a wonderful experience with chrome air. Jeremy was on time and very helpful. He explained me the problem and got my unit repaired in no time. I would highly recommend chrome air for your AC repair needs.

Aaron was a very pleasant and helpful young man. He knew his job and
was very kind when he explained I might need a new air conditioner.. He has a very nice personality and an asset to your company.

it was very bad service three times the technician came for repair not able to diagnose the issue, instead they charged for every visit. Every time technician comes and says different reasons for AC not working. Eventually they made us pay around $500 for not fixing the AC. The fun part was the third time he came and gave us the estimate for $1440 to repair. These guys will rip you off. Never call and get into a trap. The customer service lady never know what she was talking about and very rude. and wasted half day for explaining fake reasons for charging the money. Be careful Never ever go to these guys.

Josh was great! He was timely and professional. Made sure I understood my heating issue and explained the costs. I will definitely recommend to others and use this company in the future.

Dalvin appeared on time, explained the purpose of the inspection, and began his inspection.

He completed his examination within 40 minutes and came inside to review the results with me. After his review he answered my questions fully and asked me to review the paperwork.

His examination, explanations, and punctual arrival made this one the most pleasant service calls I can remember.

I highly recommend Chrome Heating and Air Conditioning with any Heating and Air Conditioning

Jorge was great. Came out looked at everything and determined I didn't need a new air condition but just to replace the thermostat. He instructed me how to do it to save me even more money. They have earned my business for sure.

2024: Almost two years later...

GAS LEAK

Almost Nine Thousand dollars... not 900, not 90... $9,000!!!!! and a YEAR later it's not cooling. It's almost 90 degrees in my home right now!! I shouldn't have to call. I shouldn't have to worry. Sure, things happen and it can get crazy, but honestly, what would you do? How would you feel? How would you react? On their end, why can't someone come out and fix something that could possibly be an emergency? On the freaking-hot-bright side of life, I grew up without A/C in S Texas, so those moments prepared me for this. And the receptionist is pretty cool too. She's very nice.

My rating is based on the following facts. I strongly felt that we were taken advantage of - as we were without heat for 2 days.

1. One of the furnaces lost a blower motor. The tech came out and figured out within 20 minutes that the blower motor needs to be replaced. It was a Lennox furnace and the part was in warranty. With my approval, the tech placed and order for the motor to be picked up the following day.
2. When I asked the tech a rough estimate - he mentioned a job like this would cost between $200 to $250. The tech disconnected the furnace and left, informing me that he would follow up the next day.
3. Later that afternoon, I was informed that the part was covered under warranty and it was free. However, the service charge will be $480 given the complexities. We had no choice and we assumed it would take a few hours to take down the furnace and replace it. I was given an option to take some yearly membership for some money to get a 10% discount, which did not make much sense at all.
4. The follow up appointments could have been coordinated and communicated better, but in the grand scheme of things, I called back a few times and got the tech to come down and replace the part.
5. It took the tech less than 24 minutes to get in and replace the motor. 24 minutes!!!
6. I called back and spoke to a supervisor and informed him that there might have been a misunderstanding on how I was charged for this job. The supervisor mentioned that they don't charge by the hour and everything was a flat rate, plus the tech had to pick up and pay for the warranty part upfront. I asked him if they would reimburse me for the part when Lennox pays - and the answer was NO, we keep it. I would have loved to order, pay and pick up the part - that option was never given to me.
7. Lastly, It took 2 weeks and a follow up to get a receipt.

** I do want to call out that the tech was great. He was polite, took good care of the home as he would his own. I really appreciated that aspect of the visit. However, I can't help but think that the company took undue advantage of the fact that I had no heat for 2 days and charged me an exorbitant amount of money. I tried connecting with someone higher up than the supervisor, but in vain.

I recently installed a new thermostat and we’ve had problems with it since the installation. I called Chrome and Alex was able to schedule service for the following morning. George and Corey showed up and diagnosed the problem, fixed it and were gone within 15 minutes. They took the time to look at the other unit and made sure it was functioning properly. I love the service Chrome gives and highly recommend them! Thanks Chrome Team!

Josh did an amazing job. He was an organized and very thorough technician. He explained everything he was doing as he was working and I appreciated that very much. I'm definitely going to be calling Chrome from now on for my plumbing needs. Thanks Chrome!

Ben was superb. He kept after until the problem was solved.
Thanks!!

I had an issue with my AC dripping. I have a newer home (2.5yr old) and I have a Lennox unit. I called Chrome Heating and Air since they had good ratings and were a licensed Lennox dealer. They came out right away and indicated improper installation and direct me to the builder. I called the builder and the builder asked for a statement from an authorized dealer indicating improper installation.

This is the statement they provided "upon arrival tech found that drain pan was undersized for unit. The drain pan was also not level and sloped towards the
supply plenum causing the water to leak from the pan."

The builder requested a more detailed report, which i asked Chrome for but got nothing. I finally want this fixed so bad, i asked Chrome to send me a quote and order proper drain pan and I will pay out of pocket then go after builder myself. After several failed attempts to get such a quote, even after being told will have it for you next day, I gave up and called reliant. They took care of the issue, no need to replace the pan.

Needless to day, i will not recommend Chrome Heating and Air to anyone.

Little confusion with appointment set up as to maintenance vs repair. Chrome office worked with me and still made it out early enough to get me to work on time.
Abel was my technician.
He was thorough, professional and proactive.
I was not aware of a auto-draft maintenance plan offering THREE (total)maintenance checks a year for AC- Heating -Plumbing for a reasonable $12/ mo.
I was not aware Chrome had a Plumbing service !
Plus discounted pricing on any repairs and/or additional service calls.
Today, I added Algae treatment to help flow of condensation going smoothly.
This is my second time to use Chrome.
Both times I’ve experienced top-shelf techs and communication with the company.
***Two pluses:
-Careful attention to Customer and their needs- whether it’s in scheduling or repairs.
- Chrome does alert customers in a timely way and especially appreciate the personal bio and pic of assigned Technician.
Your doing a good service Chrome!
I, as a customer, am more trusting of info and pricing, when the Service is good from Receptionist/Dispatcher to Tech.

Had a few small issues that required service work (new gas valve on furnace & fuse replacement). Chrome was very receptive and prompt to my service call. Mike was our service tech and he was very professional, took pride in his work, thorough throughout the entire repair process. I would definitely recommend using Chrome for any HVAC issues. Thank you Chrome!!!

The technician sent to our home, Eddie Perez, was friendly and knowledgable. He did his best to explain the situation and our options. He dealt with our home warranty company and cared about our satisfaction. Additionally, he arrived during the time slot specified. I have no complaints with our technician or Chrome.

Chrome Heating and Air has always been fantastic for my air conditioning service. They are very professional on time and extremely clean when they do their work. Now that they do plumbing I am having them change my water heater. The plumber has been fantastic in working with me and all of the questions I have had. He has really talked through all of my options and we will be able to have a new water heater by the end of the week. I recommend them completely.

Update: Still 5 stars! I have had some issues with my heat pump and Chrome has been excellent in working through the problems. They are upfront about what they are doing and give options if possible about ways to fix it. I never hesitate to call them and I will continue to recommend them.

I have been a client of Chrome heating and air for 3 years and I love my service technician Darren. He is extremely knowledgeable, fair, honest and provides multiple options for me to consider. Most importantly he is dependable and responsive when call. Chrome should be honored to have him on their team...

I'm a very extremely satisfied customer.

Hired chrome to replace a Lennox Thermostat on September 21st, 2022. Visit charge of $275 was promised to be adjusted in actual work the day after but full amount 1189.30 was charged with a promise of refund. Since that day till today no refund is issued despite dozens of calls and promises from Account team. $275 is not a big amount but this unprofessional attitude is what brings a Bad Name to them despite the fact that work done was excellent. Update : A refund is issued after 6 months and 20 days. possibly after posting this review. Again, their work quality is good, but this account management is very unprofessional.

I would stay as far away from this company as possible. I spent $20,000 on a brand new system with this company and we now have water pouring through our attic/ceiling. I called them to get a service technician to come out to address and fix the issue. The lady on the phone was extremely rude and told me the soonest she would get somebody to my house is two weeks away. we were sold a lifetime warranty with our system on parts and the install as it was purchased through Costco and chrome heating and air did the install. it's extremely disappointing when you spend so much money with a company and their lack of service and compassion is next to none. I will never use nor refer chrome, heating and air ever again.

The technician was very thorough, professional and he did a great job.! Very happy and extremely impressed with the service we received by George, He was very professional and courteous from start to finish. I will highly recommend Chrome air conditioner to all my family & friends.