HVAC reviews in Richardson, Texas

DJ arrived on time and provided excellent service.

Ben was terrific and gave great advice on maintenance while helping with ideas on compressor noise issues.

Very professional and thorough in his service. Was a pleasure working with Chrome. Send Ben back every time please.

Ben amd the team were all amazing. I highly recommend!

Ben was awesome! Answered all my questions and was honest and helpful. He took time to check the system and explain the repair options to me.

Chrome Heating & Air Conditioning LLC responded quickly to address our AC issue. Shortly after speaking with Karen she quickly got us on the schedule for same day service in Frisco. Ben K. our HVAC professional quickly identified the issue, solution and then quickly resolved our issue. He was a trouper especially working with our problematic attic ladder issue. A+ from the Greene family.

Ben, the air conditioning technician, went above and beyond to troubleshoot a difficult electrical short problem. He tracked it down to a single wire and drove all the way to Ft Worth to pick up replacement parts that got fried from the short circuit

Knowledgeable, polite, and good listener to customer. Quickly resolved issue.

Ben was pleasant and super competent. When he didn’t have the necessary part on the truck, he went to the store, got the part, came back and finished a complicated job. He fixed our AC. I would highly recommend Chrome.

Their technician, Ben, was excellent in every respect. He kept us informed throughout and explained clearly the work that was needed. He's a great "people person," as well. The contact at the office was very pleasant and helpful, as well. A good experience all the way around,

Ben was very personal an d professional. All required service was discussed and explicit in detail…very much appreciated. I definitely will recommend your company to others.

Brandon was on-time and ready to execute the task today. He was very professional and willing to allow me to tag along and learn. He did a great job.

Tech showed on time, very friendly and knowledgeable.

Brandon was Superb! I've had my units serviced annually by Chrome for 5 years now and Brandon is, by far, the best technician I've had. Excellent job and attention to details. 10 stars....

Do not use these guys!

Had a new unit installed in 2022. It has been non-stop problems with multiple attempts to fix issues.

First off, they installed the unit and left without hooking up the drain, and putting a Rubbermaid bin below to catch the condensation. As expected, the bin overflowed and came through the ceiling, damaging our floors, walls, ceilings, and they all had to be replaced.

Next, the plumbing was installed incorrectly, draining out the secondary straight outside, with several joints not even glued.

After they fixed that, water started backing up into our bathroom sink, as they let a bunch of debris get into the drain line without a thought to clean it. Water came through my ceiling yet again.

Now every summer, we get insane amounts of white sludge that builds up in our drains, due to improper slope of the unit, causing water to pool and grow bacteria creating the slime. Their resolution is to put chemicals down to break it up, not once did anyone address the improper installation.

Finally, after being told that our warranty will be voided unless they perform the service on the unit, they kindly left the HVAC unit without a filter. They didn’t have one in the truck, so great idea, let’s let the dust blow through the system and dirty it all up. Why not?

Stay away from these guys. No idea what they are doing.

If I could give no stars, I would! They are horrible, did not communicate anything with us. After two weeks of nothing and waiting for “a part” to come in when it should’ve been in before that then they want to email us (not call) that it’s finally in. Ended up using someone else and they got it fixed correctly and within a timely manner.

Chrome came out to my house yesterday to work on clogged pipes with my AC. There was an issue that I noticed in one of my bathrooms after the men had left. I called and notified Chrome about the issue. Michael Crawford is the representative that worked with me, and he did a fantastic job resolving my issues. I really appreciated his customer service. He made sure to call and text me throughout this ordeal.

We will continue to use Chrome, and I would recommend Chrome to any of my family, friends and neighbors.

Discovered I had a problem over the weekend with my outdoor water spigot. Water was only trickling out, and all my other faucets had perfect water pressure.

Contacted Chrome and they were able to come out today. After Brandon explained the estimated charges, I approved the work to begin. Repair took only 20 minutes. Replacing the outdoor spigot and now I've got full water pressure again!

Brandon was quick, professional, and let me know what was happening throughout the repair. Thanks Chrome!!

I had a great experience with Chrome Heating & Air Conditioning! They were punctual, provided an excellent and accurate diagnosis, and delivered top-notch service. Everything was handled professionally and efficiently. Highly recommend them!

Karen promptly got me scheduled (and rescheduled when necessary) for the spring maintenance special rate, and Ben was amazingly helpful, efficient, knowledgeable and respectful of my time and expense. We discussed the options for today's service as well as how best to help my old system function best as long as possible until I am prepared (forced) to replace it. So, I look forward to working with them to do that in the coming months and seasons. I see now why my friend recommended the Chrome team for my HVAC needs! Thank you!

I have tried using Chrome repeatedly for the past 10 years, and now I am done.

I'll skip all the background and jump to the two big issues. My house has two AC units, an upstairs and a downstairs.

I had the downstairs compeltely replaced for just under $20k in 2019. I had the upstairs completely replaced in 2021 for about $9k.

In 2024 the upstairs stopped cooling. I called them up, and the tech came out and when he opened the fan enclosure in the attic, the systems manual was in there and had been banging against the fan since the day the unit was installed. If that wasn't enough, they then told me that Lennox had a series of "bad units",m and this was one of them. But no worries, it was all under warranty!

That sounded great until they gave me a quote for over $3,000. See, while the unit was covered, the labor wasn't. And on top of the labor, they want to charge me for 10lbs of refrigerant at $165 a pound. Even though I JUST PAID for 10lbs of refrigerant 3 years prior.

That unit cools two bedrooms. So, I just went and bought two window units while I waited to talk to michael, their owner. Michael never called me back. I left over a dozen messages with Karen, and he never got back to me once.

Fast forward to this summer, and my downstairs unit stops working. It was out for over 4 days before they could get it fixed. The tech they sent was a good guy, but they had him booked in a way that if he needed a part, then there was no way for him to get it until the next day. And every day, it ended up being a different part we needed.

When all was said and done, I was charged over $650 to replace a thermostat, and they wanted $2200 for a new thermostat. A product I could buy on Amazon, band new, for $550. Oh, and that is because while they sold me a 10 year wraranty on the AC system, apparently it covered everything *but* the thermostat.

First all all, a thermostat that costs over 2 grand is ridiculous. Second, having it go out just a few years after it was installed is ridiculous. Third, charging me $680 to install a thermostat is crazy.

They have installed two brand new systems in my houe for a total of $30,000, and both of them failed within a few years.

The owner won't return a call. It took 4 days to replace a thermostat (in 100 degree weather). The installed a defective unit upstairs, and then left the manual INSIDE the blower and had the audacity to quote me $3k to replace it.

After dealing with this guys for a decade, I can easily say that Michael Olaleye has proven that he does not run a reptuable company, they do not stand by their work, and he is not the type of person whose hands you should place the safety of your family in. Texas heat can be deadly. When I drop $30k, I expect more than 3-5 years out of my systems.

Oh, I also used to pay them a monthly fee for annual maintenance for 2 years or so. In that time they never came out once and performed any maintence on my AC or furnace. So that was a waste.