Appliance Repair reviews in San Antonio, Texas

Matt’s Appliances did an amazing job fixing my Samsung dryer. He showed up on time, was extremely friendly, and explained everything clearly. The price was great and the quality of his work was excellent. My dryer is running perfectly now. If you need any appliance repairs, I definitely recommend Matt’s Appliances!

I reached out to Matt’s Appliance Care after my washer suddenly stopped working. I had seen so many positive reviews about him, and now I understand why. Matt answered his own phone — no secretary, no automated system — and he was able to schedule me for a same‑day diagnosis.

When he arrived, he quickly identified the issue, explained exactly what was going on, and laid out a clear plan. He scheduled the repair for the very next day.

On the day of service, Matt went over everything again so I knew exactly what he’d be doing. He fixed the washer quickly, quietly, and professionally. When he finished, he cleaned up thoroughly — it looked like no one had even been in the laundry room.

Great communication, honest work, and top‑tier professionalism. I will definitely use him again for any appliance issues.

A big thank you to Matt for the excellent service.

We needed a damper replace on our Whirlpool refrigerator, so my wife did research. She came across Matt and we were both surprised by his overall 5 Star rating, so I gave him a call. He answered the phone … no voicemails or BS prompts just a real live human. I described the problem and texted him a photo of the part and the model label from inside the refrigerator so I wouldn’t waste his time. He scheduled an appointment that same day and was on time. He arrived with the correct part and made the repair in minutes. I really liked Matt. He is a responsive, reliable, honest young man that is driven to treat his customers fairly. I usually feel cheated on appliance repairs but not this time. I was so impressed and proud of this young man. Your appliances are in good hands with Matt. I hope I don’t need him again but if I do I will only call Matt.

Matt is a very conscientious professional who is very knowledgeable (we asked several questions about our washer and several other appliances). He's also very friendly, courteous, and explains everything extremely well. He seems to enjoy troubleshooting and is very good at it... and he did a quality repair with new parts, and did at a reasonable price. We will call him again for any appliance repair.

Easy scheduling, honest and affordable. Mat did an awesome job diagnosing my Dishwasher and getting it to work. Rather than upsell me with expensive parts he just did an easy fix for a fraction of what others said it would cost to repair. Definitely will call him when I need another appliance repaired.

Matt fixed our dishwasher. He immediately was able to diagnose the problem and did not require a service fee if we hired him to fix it. Matt is so friendly and personable, with a vast knowledge of appliances. We did have to wait several days for new parts to arrive before the problem could be fixed, but Matt was upfront about the timeline. This was the most affordable repair service and I really enjoyed working with Matt. I would definitely reach out to him in the future for other appliance repairs!

UPDATE [Feb, 2026]: This was our second time calling on Matt to come fix an appliance. Again, he did not dissapoint. This time our dishwasher was not working. Instead of just trying to sell us a part and move on to the next job, he took the time to diagnose and fix the issue (it was a JetDry issue). Matt is patient, knowlegeable and very good at what he does. He doesn't charge extra, just good old fashioned diagnosing and repair. I do appreciate that in this day and age. I can't recommend him enough. He will forever be on speed dial for any and all appliances we have. Thank you, Matt!

Our washing machine broke down. My husband found Matt's Appliance Care through Google. Matt (the owner) called us and asked what the issue was. Once we explained the symptoms, he scheduled an appointment with us that same afternoon. He was professional, courteous, and quick. Also, he gave us a very reasonable price to fix our washer. Matt is extremely knowledgeable in all things appliances... we asked tons of questions (everything between refrigerators, ovens, dishwashers, you name it). He had recommendations and suggestions for prolonging life for all of them. He's a walking appliance encyclopedia. Great experience! I would highly recommend Matt's Appliance Care to anyone needing repairs, or even advice. Thank you Matt!

Without a doubt, one of the best service providers there is. Matt's Appliance Care was prompt, professional, and extremely courteous. Matt got us scheduled the same day, and provided EXCELLENT service at a very, very fair price. He arrived in the time window scheduled, and did a very thorough job, getting our dishwasher repaired. He explained pricing beforehand, and followed up with a breakdown of the work he did.
I hope we don't need appliance repair again, but if we do, Matt's Appliance Care is who I am calling.

My KitchenAid built in refrigerator quit working . I called A1appliance and Jack came to my house and evaluated the problem . Parts ordered and replaced the next day. Great work and a fair price.i would call him in the future and recomend to anyone who need his service .
Thanks Tom puglise

So today Tyler came to my house to fix my washer, turns out it was a bigger issue than I expected and the cost would be almost as much as the washer is worth or the cost to by another one. I appreciate his honesty for letting me know instead of just replacing parts and charging like a lot of companies would probably do, I saved money and even though my washer was not fixed, I'm happy there are still honest workers out there, thank you Tyler.

A technician came out and repaired my dryer. It worked for a day. He said the issue was my vent, even though I it cleaned before he showed up. Then said the only way his labor would be under warranty was to buy they part through him this time. He said he would order it and call me when it came in to schedule reinstall. He never called. I had it repaired through another service. Well, he finally called like 4 months later. I just had had to warn customers.

This store is making me speechless. The owner replied to this review that this A-1 appliance service is a different one. No, I don't have the wrong company. When I called this store after writing this review, the receptionist told me that she saw my review. Whenever I called, she told me that the owner was not in the store. I asked her to tell the owner to contact me. The repair date was December 8th, 2022. However, the owner hasn't contacted me to correct the store's wrongdoing for three months. How can the owner treat customers like this? And leaving a reply to deceive other people?

When the freezer didn't work, the technician changed a motor for the freezer. I paid $530 for the first motor. Once a new motor was installed, the refrigerator didn't work. The technician (Tyler) said that a new motor for the refrigerator is needed. The motor for the refrigerator had been working fine until the technician replaced the motor for the freezer. Then, was the motor for the refrigerator broken during the one-hour repair time? I wanted to fix it, so the technician replaced the motor for the refrigerator. I paid $340 for the second motor. However, the freezer and the refrigerator didn't work once the new motor was installed. The technician said that there was a control issue. Then, was the control board broken during the one-hour repair time? Do you think that it makes sense that another part should be placed two times once the recommended part is replaced? It was the control issue that caused problems in the first place, and new motors were not needed. I wanted my old motor to be back in, but the technician refused to put the old motor back. I asked him to leave the old motor, but he refused my request and took the old motor. He left the old motor at first, but after I complained, he insisted to take it. Why? To take the evidence of his wrongdoings. The repair date was December 8th, 2022. I called many times to contact the owner. The receptionist told me that the owner would call me back, but the owner hasn't called me yet. Can the owner be too busy to make one phone call for one month?

Tyler repaired 2 ovens
He was diligent and professional. Completed the work as promised. I would use A-1 again.

Washing machine flooded laundry room. LG out of warranty by 6 months and called A-1 Appliance. Called at 11:00 AM and told that service tech could be at house between 1 and 5PM. Same day! Travis arrived early, checked the machine, ran the machine and found the leak. Travis was professional, courteous, careful to keep the area clean, and obviously skilled. He was done within and hour and the machine was repaired/fixed and is working fine. Same day service with repair and service tech who was very professional. Thanks.

First off, just the convenience of home service is already a plus! Second, our repair tech Tyler was great! Knowledgeable, quick and reasonable on the price as we all know times are struggle right now! Great customer service, will definitely use in the future!

On suggestions by my neighbors I contacted A - 1 Appliance repair for my fridge. The tech was very professional and was able to find the issue. He did not have the parts on hand ( Control board) and had to go all the way back to San Antonio to get it. Here is what was top notch service, he told me he would be back at 4pm, but he came back 1 hour later and had everything installed in 45 minutes. My fridge is repaired and ready to last another 6 years. I highly recommend.

I have used A-1 many times over the years for many appliances. I have always been extremely happy with with the level of customer service I have gotten! Recently my refrigerator was not cooling and I could not afford to replace it (refrigerators have gotten crazy expensive). The technicians Steven and Derek worked together to fix my refigerator and save all of my groceries, that of course I had just bought. I saved thousands of dollars that I can not afford. All of my interactions with A1 were as always easy and professional and they will always be my first call if something happens. I only wish I could call them for everything. 😁

Next appointment not until Wednesday. That’s fine, but don’t falsely advertise 24 hour service. I wouldn’t want to work on a Sunday either.
I doubt that all 24 hours or even 1 hour of your day today is booked. Bought the kit online for 40 dollars, delivered same day on Amazon. Installed in less than 20 minutes.
The good thing out of this is that you probably saved me a few hundred dollars on a repair.

Don’t use this repair company. I called and was quoted a 59 service fee, which would be waved if they fixed my oven. Well, first, the repair tech Steve was supposed to arrive between 9-1 - he finally arrived at 2:40. No apology, nothing. Once he diagnosed the problem he said he could not do anything until he got back to office on Monday - then rudely demanded I pay 69 for the visit. Not what I was quoted. When I called the office, the owner was even more rude. Still no apology for being 2 hours late or for mis-quoting service rate. I paid the 69 and was told I would receive phone calls with quote first thing Monday morning. No phone call Monday - I finally called myself at 2 pm - Steve returns my call later stating the part needed was discontinued in 2011. Blatant lie as I found the part myself in a 5 minute google search. Steve says he will call me back again. The next day I’m told they cannot find the part. As I previously stated, I found it myself on google. In addition, when the service tech came he took the hinges off my outdoor electrical box AND LEFT IT OPEN AND OFF THE HINGES WHEN HE LEFT!!! This is extremely dangerous and highly unethical as now anyone can get into my electrical panel. I will be calling CPS to report this.
I think everything they did was suspect. This place is terrible.

I explained the issue I was having with my outdoor beverage cart. They had a technician call me, advise me to empty out the beverage cart and unplug it, and he would be out the next day to diagnose it. He didn't ask me any questions on the product until the next day when he was scheduled to come out, and then informed he couldn't service our outdoor beverage cart. It was just very unprofessional and poor customer service.

A-1 Appliance Service did a great job fixing my ice maker on my 27 year old Amana refrigerator. Jack found the problem immediately. He replaced the defective parts and even cleaned the coils underneath the fridge to ensure the fridge would continue to cool properly. He did all this for a very reasonable price. I would highly recommend A-1 Appliance Service in the future.