Appliance Repair reviews in San Antonio, Texas

Called A1 Appliance Repair because we had a fridge in the garage that the fan was kicking on and off repeatedly and thus was not cooling efficiently. It was still freezing but it just took longer. They did arrive on time, but that was the only positive. When the repair guy finished, he told me I needed a defrost control module and that he would have to price one out from a 3rd party. What he failed to tell me was that he had totally made the fridge completely stop working so that we had to toss everything out by the next day. Roughly about 90 dollars in meat that was unsalvageable. If had simply told us I could have transferred to another fridge we had thus preventing a loss. Waste of time and 85 dollars for us.

I can’t say enough good things about A-1 Appliance Service. The ice maker on our 21-year old refrigerator died. We fully expected that parts would no longer be available and were prepared to let it stay dead. Not Jack at A-1. He methodically sleuthed the problem, found the parts, and charged us a very reasonable price. Result: one resurrected ice maker on an otherwise perfectly serviceable and (until now) completely reliable refrigerator. There is some truth to, “They don’t make ‘em like they used to.” Jack and A-1 Appliance Service saved us a lot of money by helping us fix what we already had. They are our “go-to” company for appliance repair. We highly recommend they be yours too.

Tyler & Anthony did an outstanding job repairing my refrigerator. They came on time and explained exactly to me what needed to be repaired. Very reasonable price and quality work. Highly recommend using A-1 Appliances services!!

From the phone in to ask about a repair on my refrigerator to the Technician showing up ( Jack ) it was a great experience! He was extremely knowledgeable and solved my issue quickly. I thoroughly recommend A-1 and will use them next time!

The technician visited our home a month ago and replaced a belt. Shortly there after the Dryer started making a terrible sound. Today the technician gets here and tells me we need a new thermostat. The thermostat was not an issue.
He then says oh it must be the tensioner pulley( which is connected the the belt just replaced and often comes in a kit where you replace both parts simultaneously). This is all without ever hearing what was actually happening with the machine or letting it run to hear the squeaking problem. As a result, I paid for a second service call and the repair price quoted was substantially above pricing we referenced online. In spite of the recent service they were unwilling to compromise on pricing of the service and left the house without fully diagnosing the issue. I told him I was doing some quick research to see if it would be worth buying a new machine. After 30 seconds he said well are you going to do it I have stuff to do.The parting line was well you can use it until it breaks. Not very customer friendly and did not engender trust.

Tyler came to our house recently and recharged the Freon in our refrigerator-freezer. He was most courteous, professional, and exactly on time. The repair charge was very reasonable, but the best part was the smiling, upbeat service tech. Thanks to Tyler and A-1 Appliance Repair Service Company! We have utilized their services for years and have only the best compliments for them..

I called A-1 Appliance to have someone come out to look at my dryer because it DIED. I had just used it and it was fine. Tyler came to my house. He not only identified the problem; he had the part with him! He fixed my dryer and was out within 30 minutes. I'm a happy camper! Hope you stay with A-1, Tyler.

I first want to say thank you for the excellent prompt and professional service by my technician Mr. Steven Faust. He was at my house within 30 minutes of me contacting him. He knew exactly what was wrong with my dishwasher and had the parts on his truck to get the job done. As quick as he got there was as quick as my dishwasher was fixed and he was gone. Really think he undercharged me but hey who am I to complain. I definitely will be requesting him in the future. Thanks again Mr. Faust.
Sincerely,
One Very Satisfied Customer

I would like to say Tyler was my TECH. Tyler came the same day and order my parts for my washer. Tyler was Amazing I will use A-1 again because Tyler made this a easy process. Thank you for helping me with my washer issue.

Kind Regards,
Ms.Williams

Our experience with this company could and should have been much better than it was. We called them to come out and repair our washing machine due to a leak. Ashley answered the phone and had the technician, Derek, out there that day. He looked at the back of the washer, said the valves were leaking and that he would order them and have them replaced within 1-2 days. This took all of 10 minutes. He comes back in 2 days, spends 10 minutes putting them on, charges me $325, and leaves. We still have a leak. I called him to come back out, he starts the washer again, and then points to the drain line and says, "there's your problem, looks like a clogged drain, you should call a plumber." Seriously? The answer from the company that took our money to fix the leak, told us its our problem, not theirs. So we start wondering what we paid $325 for. We call the office, speak to Ashley, and she offers to refund our money back onto our credit card, however, we paid by check, so she said she would get with the owner, Jack, to see how he wanted to handle it. 6 WEEKS PASS where we call every week to get an answer on how they want to handle it. We were very cordial, did not get irate on the phone, just patiently waited for the owner to get back to us, as was TOLD TO US by Ashley. Finally, I speak to another person named Michelle, tell her the situation, and she says she'll pass along the information. That same day, I receive a confrontational call from the technician, Derek, stating that we were not getting a refund, our valves were leaking, and that there was not going to be any refund of any sort. I asked him to calm down, as we were not trying to get something for nothing, we were just following up with what was TOLD TO US by his company. Now why would Derek be the one calling us, angrily, and not the owner? Why would Ashley repeatedly tell us that the owner was given the message and we never received a follow up from the small business owner? Why would we be told we were getting a refund and then never receive contact? Why would we call every week on something that was not going to happen? This company represents a poor excuse of the how a small business should operate. The owner either does not care how his customers are treated or he (Jack) does not know. Either way, horrible customer service and would not recommend this company to anyone.

Tyler is a great technician and Michelle did her best to accommodate.
My dryer needed a couple repairs and they were reasonable with pricing.
I highly recommend them for all their great work ethics

Tyler was very professional. He was very knowledgeable about my Samsung dryer. Diagnosed problem and gave multiple ways to fix the problem. He also found another problem with dryer besides the heating element system. A pulley wheel had broken off. He was able to get all problems fixed in a timely manner. Thank you Tyler for be so professional. Job well done.

I would not recommend this company. Tyler came to house to fix wash machine that was not draining. The first thing he said was how difficult and labor intensive the job was going to be. Not what you want to hear from a so called professional. He charged 400 plus for a new drain pump. We are 4 months out and the part broke again. The company would not replace because it is now 4 months out of warranty. A new company fixed what A 1 could not for half the price with full disclosure of what they were doing and the defective product.

By far the most prompt and friendliest company I’ve worked with in a very long time. Left a message on a Sunday and had an appointment first thing Monday morning. Got my refrigerator up and running within an hour.

Tyler, our tech, came the same day we called to repair our Kitchen Aid oven. He was prompt, courteous, and knowledgeable. He had to go out for a part but was back within 30 minutes. I highly recommend A-1 Appliance, and Tyler!

My ice maker wasn't working. Called Michelle on Thursday and set an appointment for friday. Jack was prompt and professional. I thought for sure I'd need a new ice maker. Nope, he repaired mine. Very cool!

Jack and his team were very responsive and professional when my outdoor fridge would no longer cool. Everything was fixed and back in place in less than 45 minutes too! I highly recommend their services!

Was extremely pleased with my whole experience with Jack and A-1 Appliance Service. He was very knowledgeable and professional. Quickly diagnosed the issue with our refrigerator, ordered the part and had it running within a day. Totally satisfied with everything. Only thing I was sad about was no Military or Senior discount but everything else was great!

We have been dealing with a dryer that is trying to die on us. Tyler has been out 3 times for 3 different issues and he is great. Always shows the me the issue and explains what is needed to fix it. A1 is great and Tyler provides amazing customer service.

Tyler was very nice and positive person. Makes one feel good and sure on his job. knowledgeable of his work and educate one of the work done.

Tyler just left after repairing the locking mechanism on my washer. He was prompt, professional, and answered all of my questions. I called yesterday at 6:30 to hopefully have a repair soon and was scheduled for 10am today. I will definitely be a repeat customer!