Plumbing reviews in San Antonio, Texas

Same day service. Technician was on time, polite, and knowledgeable. He went to great lengths to explain what was going on and give us hints about how to prevent the sink from backing up again. Highly recommend this company

Mr. Tino Gutierrez installed a new water heater and he did an excellent job. He is a very fast worker and very thorough. He even went to get some new parts that were needed and returned promptly. We are very happy with his work. Thank you Tino!

Jimmy and his assistant did a fantastic job and I will be recommending your company to all friends and neighbors I was recommend by my neighbor. Across the street Andy granddaughter also mention that Zajac plumbing had done a great job so I'm giving your company 5 Stars thank you Ms Mary Helen Ramirez

I would not give them a star very poorly service they have a guy name Will not very good on his job he put some piping n its coming undone charged me $250.00 which they installed a water heater n I still do t have hot water in my house left the job undone n wanted still more money.. this man works very poorly on the job I would not recommend him at out he would get sodas from a fridge I had outside without me given him permission from my household. Very poorly services

As soon as I put a bid on the HomeAdvisor quite literally 10 minutes later I got a phone call from Ajax. I explain to the gentleman wine exactly what I needed, he said he would get somebody out to my house right away. About 20 to 30 minutes later Celestino Gutierrez from Ajax was knocking on my door.
He was very professional and did an excellent job representing his company and he did excellent work. My wife and I are extremely pleased. Thank you for such a quick response.

Shrub roots had grown into our pipes near the clean out in our front yard. We got many bids which were astronomical until Ajax Plumbing came along. They did a beautiful job in replacing and repairing this area, filling it back in, and going the extra mile to run a snake down our bathtub drain as well. They are very honest, and dependable and knowledgeable. They did the work the same day in about five or six hours and we will use them from now on with all of our plumbing needs. They can be trusted to do exactly what is needed and nothing more, which is a real compliment in today’s world.

Really appreciate the effort to help out my step mother with her water heater. Several companies quoted $4000 more than what Ajax charged. Everything to code with same day service. She was please with the work. Thanks again AAA service!!!

The guy from Ajax showed up and only work for 20 min and said he couldn't unclog the washout. He said the plumbing is broken and never suggested to put hydro jets in the plumbing to push everything out. So I was the one to bring it up and said he was going back to the shop to get it and charge me 150.00 for just showing up to put a snake and never come back nor accepted any of my calls back. TERRIBLE service. I will not recommend Ajax to no one.

Jimmy, Steve and Gabe did an excellent and professional job on my sewer line repair. They double checked everything and they cleaned up after the job was complete. I would recommend Ajax Plumbing to all of my friends.
I love their competitive pricing.

The gentleman that was working was able to not only find the parts I needed, but explain the issue in my 75 year old home.

They had everything I needed (Lowe's and Home Depot did not). My only issue was that when I arrived he was talking to a lady and her kid in the back. I had to wait about 10 minutes for them to come up front and assist me. The lady and her kid came up front too, and kept distracting the gentleman until they left.
After that it was all great!

Will use this store again for sure!

I needed a new water heater called several plumbing companies. The quote from Ajax plumbing was most affordable.
Ed R., the plumber arrived early ready to get work started. He was very professional and friendly. He answered any questions I had. Even cleaned up the working area before he left.
Thank you Ajax Plumbing.

Visited the location on a recommendation online. We needed a part that was hard to find and were told this place had all kinds of parts and pieces for older plumbing and it was our best bet.

I will say hes very knowledgeable, he knows his parts and problems with different models. But customer service could be worked on.

We visited with the part in hand and sure enough the owner had a few items he said were a match. We described the problem we were having and he told us this was sure to fix it. The part wasn't cheap and was laying loose with no package, but he said it was cheaper than replacing the entire faucet and that the part was new. He also made out like the sink we were repairing was a high quality sink, but it was a low end brand that was 30+ years old.

After installing the part we still had the same problem as before. At this point we didn't know what else to try, so I called the store and told him the faucet was still leaking and he told us there was nothing else he could do. I asked if maybe the part he sold us was bad, he acted as if this was impossible even though it was not in a package, and then proceeded to tell me he would be doing us a favor if he allowed us to exchange it since "it was now used and I cant sell it".

I returned back to the store with the part, exchanged it for another one and left. To make a long story short, I ended up replacing the whole faucet. I cant blame him for whatever was causing our problem, but the attitude I received when I told him the part didn't fix the problem turned me off from referring anyone there.

Had he just exchanged the part and said I cant exchange it again if this doesn't work or offered some credit towards something else to fix the problem I would have been a happy customer.

Parts Availability 8/10
Parts Pricing 7/10
Customer Service 5/10

This was a very unusual experience since the first time the company put our water heater in with some design issues. Since then though they have returned to fix the problem and the job was done professionally and it was done right. Ricky was amazing in his install and Mike both as they corrected the mistakes and we could not be more pleased. We will continue to do business with them simply because of the employees.

I needed to replace my toilet found Ajax Plumbing on the internet. Very satisfied with them. The workers were very polite and did a great job. Tino explained everything I needed done. The work was done quickly and they cleaned up very well too. Highly recommend them.

Took a chance on Home Advisor with Ajax and I'm glad I did. Great communication, excellent customer service, and most of all the plumber Tony was fantastic. Replaced the PRV for $325 including parts and labor.
Highly recommended.

So glad I called Ajax. Response time was excellent, courteous demeanor and arrived exactly when they said they would.
Jimmy was clear and precise and did the job to a good standard for a reasonable price.
Ajax is my “go to” for anything plumbing related.
Ralph Miller.

Ajax plumbing did a fantastic job on our plumbing! The workers were very courteous and showed us they had great experience. I will recommend anyone that needs your service. Thanks Tino and Rick and crew for an awesome job!,☆☆☆☆☆

Came in, provided quote, and completed the entire removal and reinstallation of our water heater in 4 hours. Very difficult installation and not surprisingly some damage occurred but was immediately identified with a handyman arranged to repair without me having to bring it up. Very much appreciated that professionalism!

I thought they did a good job until water starting leaking thru the ceiling. We used them thru Nations Home Warranty. They replaced both our water heaters. Apparently they did not install the water heater expansion tank correctly. All they needed to do was add a Tee nut and it would have been done correctly. No support cause stress on the copper tubing. to crack and spray into the drywall UPSTAIRS. Since the sensor is on the drip pan it didn't go off. All the drywall will need to be replaced, as well as the expansion tank. The tank alone is $450 out of pocket. Fortunately we caught early enough or it would have destroyed our scraped hardwood floor.
They also replace a dishwasher and when I had the faucet replaced I was curious why they didn't connect the air gap. Apparently when they replaced the dishwasher it had a dedicated air gap. So this too was installed incorrectly. I have had a toilet fixed that now makes a lot of noise when flushed. The only other thing they have done is replace a jacuzzi tub motor. We don't use it so I have no idea if it was done right or not. Buyer beware if you aren't up to speed on all things plumbing you may not be getting what you pay for.

Ed Romero came over and worked hard to fix my problem. I had low water pressure in our master bed shower. Hardly any water coming out. He came in and changed out the shower valve. It was a challenge since my home is a older home(1962 built) but he was a total pro and knew what he was doing. Ed was friendly and easy to talk too. Very comfortable in his presence. I recommend Ajax plumbing and Ed to someone who wants the job done right. They offer free estimates which is great.

Date of service was 8-21-20. The issue was a toilet clog. Although their customer service was excellent, my experience with the work and diagnosis from the service person they assigned was not. After their service person came in to run a drain auger without success, he diagnosed the issue to be roots in the drain, and that we would have to have their specialists dig underneath our home to replace the pipes at a cost of $3K+. Since this was an unexpected cost, we decided to get additional bids and thank god we did. As it turns out, the next company did a thorough inspection (with a camera) and was able to fix the issue via a hydroscrub, for a bit more than we had been charged by AJAX to run the auger. For this reason I called AJAX back to let them know what happened. For customer service, I would give AJAX a 5.0, because their Manager/Owner (Noah) called me back, listened to my complaint, apologized and was willing to refund the money we paid. He recognized his service person was wrong. All I can recommend to anyone out there is to always get a second opinion and to do your thorough diligence and research.