HVAC reviews in Tomball, Texas

I had Doug out to my home and was very impressed. He is knowledgeable, professional, and respectful. Unlike many in the industry, he took the time to properly diagnose my system instead of immediately pushing a full replacement. He clearly explained my options and recommended only what was necessary. I highly recommend Doug for anyone looking for honest and informed service.

Highly recommend ASR Mechanical. They are always very responsive with prompt follow-up, do excellent work, and provide truly friendly customer service. What I appreciate most is their honesty and transparency. Something that is hard to find these days. Great team and a company you can trust. ⭐⭐⭐⭐⭐

Needed help ASAP on our downstairs ac unit and he came right away and fixed our problem! Plus, affordable prices and very professional.

This company is extremely rude and unprofessional - assigned to us by our home warranty, but we will not allow them to enter our home after the way they treated me on the phone- YELLING at me because I asked what time they would be out, and they told me I WILL NOT BE OUT TODAY. Literally the rudest person I have ever talked to on the phone.

Donny has done several jobs for me. Very honest, professional, and economical. I highly recommend.

When you expect a bit more professionalism and courtesy in this times. The person who came by was smelling like smoke and not wearing a mask. Came in but didn't measure the Ac pressure and or check all the vents I was letting him know, that weren't blowing any air and in just 5 or 6 minutes after going into attic suggested there is Nothing wrong with ac, but poor Duct manufacturing. Now my Ac still Not working and of course my First American Home warranty Won't cover the issue because according to Ceasar's Ac is Not a problem. I have to live with my Ac Not cooling in master bedroom, restroom and closet.

DO NOT USE THIS COMPANY UNDER ANY CIRCUMSTANCES! If your home warranty assigns them to you, immediately tell them you want another company. Caesar’s Air Conditioning and Heating is completely unprofessional, untrustworthy, and unreliable. They are a SCAM. If I could give negative stars for this company I would.

My home warranty, First American, assigned Caesar’s to come and fix my AC unit. I called Caesar’s on a Thursday and Don said he could come by on Saturday. Technician Don showed up and stayed no more than 5 minutes on our property. Don asked my husband how long we had lived in the house (3 weeks at the time), asked what my husband thought was the issue with the AC, and then left without giving us any information. I called him right after he left and he said to call the warranty company. I then called First American who told me that Don’s report stated that the AC coils had been leaking for 4 weeks (1 week longer than we had lived in the house) and that they would not cover the repair. I then sent them our home inspection report that had just been completed prior to move-in which stated that the AC was working perfectly. First American then said they would cover the repair, but needed a full report from the contractor so they could order the necessary parts to fix the AC. I called Don back and told him what they needed, and he said he already sent them the report (this was Saturday). Monday comes and I call the warranty company, who tells me Don has still not sent them the needed report. First American then said they called Don while we were on the phone and he said he would submit the report that day. I call later Monday afternoon and First American tells me that Don still has not sent the report in; again they say they call him and he says he will submit it later that night. Tuesday morning comes and I call First American and again they state Don has not submitted the necessary report. I call Don Tuesday morning and he tells me he had just submitted the report. I call First American back and they tell me that no, Don has not submitted the necessary report and they are still unable to order the part to fix my AC. First American then tells me that Caesar’s has added multiple non-covered charges totaling $1785 that we will need to pay in order to fix the AC unit. My husband calls Don Tuesday afternoon and Don tells him that he “told First American what my husband believed was wrong with the AC.” So not only is this company refusing to relay the appropriate report to our home warranty, but Don also did not even do his own assessment of the AC unit and apparently just told them what my husband thought was wrong with the unit. This company is an absolute scam and is taking advantage of people who are under duress with no AC in the middle of a Houston summer. Technician Don is non-compliant, unprofessional, untrustworthy and absolutely unreliable. We have now gone 1 week with no AC in the middle of the summer because Caesar’s refuses to do their job. They are purposely withholding the necessary information needed to order parts for our AC unit (while tacking on extremely unnecessary charges) and therefore denying us any ability to fix the AC through our home warranty company. RUN AWAY.

Donny is the absolute best. I received a terrible quote by a previous company who said I needed to purchase a new furnace. Donny came out and assessed everything. Turns out, I didn’t. He was honest, thorough, and helpful. He literally saved me thousands of dollars. I will always be grateful for Donny. I’d recommend him to everyone I know. Thank you a million times, Donald!!

Chris did a fantastic job repairing one of our restaurant’s AC compressors. He did the research to find out the parts were covered under warranty even though we were not originally the owner of unit. Chris provided superb friendly knowledgeable service. Highly recommend.

Robert came out on a hot Sunday and got our AC fixed in less than an hour. The price was higher than what I anticipated for the time spent fixing it but I understand it was a Sunday. He is very knowledgeable and very professional. He checked to make sure everything was working before leaving. He gave us advice on how to fix another small problem we were having. We will be signing up for the service plan soon. Thanks again

Evap Coil failed and Reid’s was able to come by the same day to confirm the issue. Next day they penciled me in and had it back in business in less than 3 hours. Couldn’t be more grateful for the team to have our home in an enjoyable state with 100 degree temps. Amber and Kelly were helpful, friendly, and quick.

Losing air conditioning in Houston creates so much anxiety and misery - luckily I knew I could count on Reid’s AC to get me up and running quickly. So appreciate Chris C figuring out the problem quickly -fabulous experience. Thank you!

Received a recommendation for Reid's AC & Heat from my current HVAC guy who couldn't fit in the work. Very happy I called them. Chris came out, was very professional, explained the situation, didn't try and upsell, and just gave facts so I could make the most informed decision. They came out and did the work well, didn't leave a mess, and I feel confident my AC system will be working well for years to come. Thanks Chris, Leslie, and the team at Reid's!

I will highly recommend Reid's AC & Heat to my friends if they have problems with their AC. My AC was leaking this morning and they came within an hour after I called. Chris C did a great job to repair my AC He explained every detail to me about what went wrong with my AC very thoroughly after he finished the inspection. He did a great job. Thank you.

Jared was very professional. Replaced a capacitor that was ready to go quickly. He was friendly, answered our questions thoroughly and did a great job. We’ve used Reid’s for many years and highly recommend them and Jared!

Greg checked ac system. He found that previous seasonal maintenance had not included cleaning exterior coils and fins. He cleaned the unit with water hose, rechecked pressure and temperatures. A/C has been working normally. Greg has been to my house at least twice; he has done a great job for me.

Thank you, Greg.

We spent $16,000 on our air conditioner/heating system 3 years ago with Reid’s Air Our neighbor bought a system from them because of us. We have them check the system every 3 months and pay this company for that service. This week the system failed and their tech told us the coil is leaking and needed to be replaced. The unit is under warranty but Reid’s is changing us $1100 for labor. We aren’t wealthy and sacrificed to pay for the unit believing it would last. We called to talk to the owner but after 2 days he has not returned our call. I just can’t believe a company would be this dishonest. I believe the coil was installed incorrectly or damaged at installation. What company would have the audacity to charge for labor in this situation especially when they service the unit on a quarterly basis. We are also contacting Lennox.

Used Reids for 4 rental properties since 2009. Had a service call to a rental property. Jared came out did a service call and advised the a/c capacitor was not performing at it's best and said he could change it for $365. I told him no, I declined the capacitor. I've had my handyman change these in the past for a third of the cost. So my handyman replaced it the following week. Almost two weeks after the service call I got the invoice via email and I immediately responded that the total was not correct because they billed me $365 for a capacitor. I showed Reids HVAC my text with my handyman and the receipt for a new capacitor that I had my handyman replace for about $80 parts and labor. I've sent 6 emails and finally had to call and talked to Leslie (office manager) two weeks ago she said they show in their records he replaced it. Common sense would suggest I told him not to do it, otherwise why would I have my handyman re-do the same job I just paid $365 to do. Leslie said she would have Reid call me back and never did. Just like he never called me back in my other Google review. Bottom line this is payback for me writing my two star Google review last year. Keep my $365, obviously you need it more than me! Should have never given you guys a second chance with my business. I'll be sure to spread the word through Facebook HOA web pages for the 4 rentals that should reach about 1500 homeowners.

Jared came within an hour of being called at 6pm in the evening on a Saturday - very impressive! He quickly diagnosed the issue and fixed it. Service call pricing was very reasonable as was the repair. I will happily use them again in the future!

Reid's air-conditioning did a wonderful job installing a brand-new Lennox XC16 system for my house. I was very impressed the way the entire crew worked very professionally, took care not to dirty any carpets, or scrape the walls as they lifted awkward and heavy components in and out of my attic . The quality of the workmanship is excellent . Reid also gave me very sensible recommendations and explained any changes that had to be made before doing the work . Thanks to Chris and James the work was also very well organized and a proper bill of materials was made up beforehand so nothing was forgotten. The results are fantastic ! The new AC system works quieter, more efficiently, and of course much colder than the failing old one. Thanks for making this job stress-free, and giving me such great service !

Chris was out is out in less than an hour when I was having issues installing my thermostat. I was I was installing the same thermostat I had before but it was not working. Chris came out in less than 10 minutes Chris fixed the issue, did some other checking to be sure everything was alright and I was good to go. Chris has taken care of my system and my fathers for years and he is the best.