Reviews of local pros in Layton, Utah

Bryce was awesome! Came for our furnace tuneup. Super efficient, got the work done and didn’t even bat an eye having to listen to my senile old dog wig out the whole time. Very friendly and the whole process was easy peasy. Another great experience with Mountain Home!

The technician was professional, courteous, and did a great job resolving the issue. I truly appreciate the quality of the work and the prompt service.

My concern is with the pricing. The job took about 40 minutes from start to finish, and I was charged over $300 for what turned out to be a simple clogged drain. I’m aware that I agreed to the price beforehand, but given the total, I was left with the impression that the problem might be more complex than it actually was.

I understand that companies have overhead and set rates, but the final cost feels excessive, especially when competitors advertise similar services in the $49–$79 range. At that price point, I could have purchased the necessary tools and handled it myself.

Again, the technician was excellent. My disappointment is strictly with the pricing structure and the value for the service provided.

Mason with Mountain Home Services is an absolute gem! He came out to our dealership and repaired our heating system, bringing much-needed warmth back to our sales staff. From start to finish, he was professional, polite, and incredibly straightforward. Where other companies quoted us upwards of $5,000, Mason was able to get everything up and running for under $700—honest, fair, and no fluff. His expertise and integrity are unmatched, and we couldn’t be more grateful. Highly recommend Mason for anyone who wants quality work done right the first time!

We had to replace our furnace that was over 30 years old. Joseph, our salesman, was great! Answered all of our questions and was very patient with us. Even when we took nearly a month to decide.
Once installation started, the installers did a great job. Even stayed late to be able to get it done all in one day.
Which was tricky because we had an unusual situation as far as positioning and fitting the new system in the old space. But they did it, and they did it very well. We now have a fantastic, well-functioning hvac system.

Not the best FYI - $485 for 3 visits to change batteries in one remote that we were told to replace as it was bad by one guy then decided to use it anyway and used MY batteries and attached 1-wire on the other fireplace , took 3 visits and 3 afternoons as you only run a 4 hour window and tech spent an hour on phone with other guy helping him out , long story longer , $485 to change batteries on 1 remote and plug in 1 wire, also i now have an additional remote i did NOT need that i was told to order. Below is notes from wife as she had to spend 3 days waiting for 2 seperate guys to change batteries on a remote that you told us was bad.

Hello,

I’m writing to share my experience across three fireplace service appointments, as I feel it’s important to give a clear picture of what occurred and the impact it had on my time.

First appointment:

The technician arrived at the very end of the service window (8:00am–12:00pm). During my appointment time, he was on a phone call assisting another technician. While I understand and appreciate team support, this was time I was billed for, and it limited the focus on my service. The original issue was not resolved, and an additional issue was created—the switch stopped working altogether. I was told the basement fireplace remote was not functional and that I needed to order a replacement. I accepted this and rescheduled with the expectation that the issue would be resolved at the next visit.

Second appointment:

When rescheduling, it was presented as though the technician would arrive around 10:00am or as close as possible. However, the morning of the appointment I received a reminder reflecting another large service window. I waited patiently despite having a 1:00pm commitment, assuming there would still be sufficient time to complete the repair. At this visit, I was then told the remote I had been instructed to order was incorrect. The technician indicated the issue might be outside of his skill set and suggested rescheduling again.

Third appointment:

JD arrived and was professional, knowledgeable, and efficient. The original technician arrived late due to traffic. The issue was ultimately resolved with a simple battery replacement and a reset of the switch—steps that I was told had already been done during the first visit, but clearly were not.

I also want to address the inconvenience of the extremely long service windows. Being asked to hold a four-hour window—especially multiple times—creates a significant disruption to a workday. Even cable providers now operate within two-hour windows, which makes this process feel outdated and unnecessarily burdensome for customers.

While I appreciated JD’s professionalism, it was frustrating that what turned out to be a simple fix required three appointments, multiple long service windows, incorrect guidance on parts, and a significant time commitment on my end. I hope this feedback is helpful in improving communication, diagnostics, and overall service efficiency moving forward.

Thank you for taking the time to review this.

Best regards,

Crystal Groseclose

From customer service rep on to the install was excellent. Samantha, the customer service rep had someone to our house 20 minutes after calling. She was excellent on the phone. I happened to over hear the estimator, Solomon, on the phone with the part company and he was quick to question their pricing when it seemed outrageous. We ended up getting a new furnace installed and it was a very easy and fast process- by the following day we had heat. I also really appreciated that the company texted pictures of who was coming to our house- for a house that has two anxiety ridden parents, this was awesome.
Thanks a bunch. Warm and toasty.

They serviced my stand by generac generator. Their report was very detailed. My service adviser took pictures and answered all my questions, very knowledgeable.

This is the third time Mountain Home Services has helped me in an emergency situation. They arrived fast, did great work for a fair price. I feel they even went above and beyond. I would highly recommend.

Taylor and JD were incredible. Very knowledgeable about the different issues affecting my furnace. I have had 3 other HVAC companies out in the past 6 years and Mountain Home Services was the only one to identify that the contractor that built the house did not connect the return air from my basement into the actual return air, which is why my furnace is struggling to heat my home. I highly recommend this company if you are having any heating issues in your home.

I was able to schedule on line and it was easy to do so. The appointment availability was fantastic! Very quick to arrive for the service. Great communication confirming,reminding and letting me know they were on the way. The technician,Jackson,was AWESOME 💯 so pleasant and easy to understand - didn't speak "electrician" to me so I understood everything clearly. He even scheduled another tech to come out for an HVAC issue. This place is fantastic?

We had such a great experience with Mountain Home Services! From getting our quote, to installation, the entire experience was smooth and easy. We got exactly what our home needed and don’t feel like we pressured into anything that didn’t work for us.
Our installers were timely, efficient and respectful of our home- they really did an amazing job.
This was a very big purchase for us, but we have ease of mind knowing we had a great team instal the best product.
Absolutely will recommend Mountains Home Services to everyone!

I was able to get an appointment pretty quickly which was amazing this time of year. Landon the technician was super professional and educated me on everything I needed to know. He was polite and went the extra mile to make sure my fireplace looked better than it did when he arrived. He was also attentive to not make any messes while he was working as well. Landon exudes excellent customer service and quality workmanship. He is a fantastic representative of your company!

We recently had a winter tune-up done by Mountain Home Services, and our technician this time, Ryan Hussey, was absolutely wonderful. He was very thorough, professional, and detail-oriented throughout the entire visit. Ryan discovered that some of the parts originally brought were incorrect, and without hesitation, he went back to retrieve the correct ones. He returned promptly and made sure everything was installed properly and running perfectly before he left.

Mountain Home Services has been our go-to company for a very, very long time, and every technician who has come to our home from the beginning up to today has been consistently excellent. My family and I truly appreciate the professionalism, care, and quality of service your team continues to provide. Thank you very much

Had Carson come out and give me an estimate for an HVAC system install, from the beginning to end of job, everything was streamlined and very professional. Kade was great with communication throughout the install, and his work was great. Thank you for the peace of mind.

Timely and efficient for a yearly service. The service tech Ryan Hussey did a great job and his communication was exactly what we would expect. He discussed options that we should consider in keeping our system functioning without any problems in the future.

My A/C went out on a 100-degree day. The team at Mountain Home Services was fantastic all around, but especially Carson—the sales rep/estimator for the purchase of my new unit—and Jake—the installation technician. Daniel—who initially came out to diagnose my issue—was also amazing. This crew was phenomenal and had my 20-year old furnace and A/C units taken out and replaced with top-of-the-line equipment in under 24 hours.

A great company with great employees! I’ve used their services multiple times and will continue to use them in the future.

Our service man Otto, showed up as scheduled and completed a very thorough service and system diagnostic on our home generator that powers up both buildings, which confirmed that we are prepared to go into the winter months. Very pleased with their professionalism.

Greg came for a Home Depot hvac tuneup I paid for. He coordinated a time to come that worked for me, which was helpful! He gave suggestions for an upcoming remodel and helped give peace of mind that the furnace we have will be sufficient for now! I appreciated it and can’t beat the promo price that Home Depot offered.

UPDATE: since the tech left my home- the furnace has not worked and won’t turn on despite the thermostat saying it is running. Woke up to a 60 degree house, when the thermostat programming should keep it at 67. We will see if they show back up to fix it.

Update: I contacted the company and they sent someone first thing in the am. The connections and error were fixed. Overall I appreciate the promptness, but 4 stars given for lack of attention to detail the first time around.

This company is amazing! My furnace stopped working suddenly and Im just a girl so I don’t know anything about that! I called Mountain Home Services and they sent the wonderful Mason Tibbets out to my home to help me out! He was so friendly, respectful and knowledgable about the HVAC system in my home and fixed my issue in just a few hours. He also played with my dog (who hates men so that’s a good sign of Mason’s character) I signed up for their maintenance program just so they would send Mason back out. I trust this company’s work because they hire technicians like Mason.

Mason T. Was awesome in checking in on our (older) furnace. He did an extremely good job at explaining certain aspects of the furnace, as well as updating me throughout the process of its cleaning. Very impressed. Will 100% request him again.

Malachi was a delight. He was very knowledgeable about my furnace and water heater. He gave me very helpful advice on the up keep of my utilities. I highly recommend him for the job. I will look forward to Malachi being my service person.
Annie