HVAC reviews in Chesapeake, Virginia

Had a driver with plate CSV-65 pass on the right this morning at 530am, then proceed to stop at tell at me at a red light, must have been a business emergency breaking the law for no reason. After seeing the other review with another bad driver, I wouldn't trust this company if this is how they act in their WORK vehicles.

The service tech was very meticulous in cleaning and servicing my a/c unit. The duct guys repaired or replaced my duct insulation in my crawl space, also sealed my branch line takeoffs. I was very pleased.

Good afternoon! I just wanted to reach out to you all today because I had the best experience with one of your technician’s today! Your company was recommended by my co-worker, Jackie (via Zack Bridgeman) upon us needing an HVAC system analysis for the closing of our home.

The great experience started with scheduling with Melissa; she was kind and accommodating. The technician’s name was Chris Edwards; he came out to my home this morning promptly at the time scheduled (this NEVER seems to happen in the service industry - we should know, we are selling our house and have been working with all types of contractors). He was professional, courteous, efficient, and clean. He took the time to educate me on my system and let me know the importance of maintaining a good working HVAC system. He answered all my questions with firm answers that were not demeaning, but kind and honest.

It truly was a pleasure working with your company, especially with, Chris, the technician that obviously takes pride in his job and the company he works for. Again this means a lot to us, since we have been run through the gamut with multiple inspections and service workers that were less than a pleasure to work with since we started this endeavor of selling our home.

I have reviewed your company on Yelp, and posted to all our friends on social media to contact you all for all their HVAC needs. Again, I can thank Jackie, Zack, Melissa, Chris or your company enough for such a great experience!

~Kimmy

Absolutely horrible. Our building has been without heat for 3 weeks and all we can get is, we are waiting on a part. No update. No sense of caring. No alternative heating to compensate for their inept ability to provide reliable service.

Our AC has been out for 2 days and we are waiting for my husband’s contact to take a look at our system. And yesterday our sweet neighbor Sherrie came to visit our home, I told her, I apologize we don’t have AC and she was like “oh no! Let me call Chuck of Comfort Systems and today we had our service call and both Home and detached garage AC are finally fixed! Thanks to our awesome neighbors and to Mike he did a great job!
Our dog Cujo is loving the cool breeze.

Poor communication and missed appointment

Not professional acts godly but will scam you and he treats his employees like garbage don’t believe a word out of his mouth.

I can’t say enough about this company. I’m talking from the owner to the employees, very polite, professional and very friendly. I will not hesitate to recommend this company to anyone.

Quick response. Good service. Got the unit running again and cleaned the coils.

Have used Keith and company for two water heater replacements and most recently, installing a new heating and air conditioning system. Complete and professional job done by all.

Very professional and fast and friendly service. Keith is a very trustworthy person. I would not call anybody else.

Keith and Company did a wonderful job. They came promptly and charged a reasonable price for the services. I would recommend anybody who needs heating and air to call these guys.

Keith is the best! He reached out to me promptly about getting my new thermostat working and was SUPER helpful! I sincerely recommend him and can’t thank him enough.

Shoutout to Keith's Professional Services for yet another outstanding and timely HVAC job! Keith and his team are polite, professional and cost effective - we highly recommend this company.

Keith's Professional Services, Inc did an "Outstanding" job on getting my HVAC up and running properly. Honest and Professional. I highly recommend this HVAC Professional company. I will definitely use them again....thank you.

Unbelievable service and honest business practices. My 2nd floor AC went out and I called Keith’s based on reviews. I was sincerely impressed. He showed up when he said he would, did great work, made sure I had what I needed and nothing I didn’t, and most importantly…was incredibly honest.

You’ll be happy you chose Keiths Professional Services for your AC service

I had 2 a/c units go down over the weekend. I got an honest answer about the work load that they had lined up for Monday but they said they would try to squeeze me in to at least check on the issues I was having and work may not be able to be done on Tuesday. With the crazy heat I was expecting that. Well by 12:30 Keith was at my house with an installer and a young man in training. They figured out the problems and replaced 3 parts ( between 2 units) and now I have A/C again. The service was prompt, honest, professional and a fair price as well. I now know who to call for my A/C or heat issues. Thanks to the young man for learning a trade...we need people who know how to fix things and Keith, thanks to you and your crew for fast, friendly service while training someone in this heat.

Keith's professional is a great company. They get the job done. I have dealt with them to many years to count and they always get the job right. Thanks Keith I always appreciate you being here when I need you.

I scheduled work on a Saturday after an initial diagnosis. They canceled 1.5 hours beforehand expressing that replacing my blower motor and board was a 2 man job, so rescheduling was needed. I think they should have discovered how many workers were needed at the initial service call appt. So they rescheduled me for 48 hours later (2 more days of heat for my broken unit in my mind). They came and replaced my blower motor and board with which they seemingly did a good job. The cost for this with my trane system was mediocre though mostly understood. My issue was the communication and professionalism I experienced. After the work was done and after I paid in front of them, they then tell me in person the source of the problem was my return ducts being crushed. Though this information was proven correct later by another company, they never actually crawled under my house to verify that assumption at the initial service call appt or the forthcoming work appt. At the main work day, I asked after if they checked my coils for my unit, which I verbally requested beforehand, but they never did. Furthermore, one of the workers expressed that "you can leave your system running for a couple of weeks or so since you want someone else to fix your ducts and it should still blow mildly." It however still wasn't blowing at all after they left and my problem was unresolved. Why they wouldn't offer to fix my problem or be more sympathetic to resolve the issue while on site is strange. Hours later, the owner proceeded to offer charging me another $150 service call to diagnose the separate job (which they already told me it was the ducts...). I get it is a different job but they were already at my house and since the worker said the ducts assumption + miscommunicated to me about leaving my unit on, waiving that fee should be obvious. Their pay system is to charge a service call plus then contribute it towards the work IF agreeing to their suggested work. [Opinion only: I think it is still built in either way.] The owner never apologized for his worker telling me to leave my system on but did essentially contradict him in telling me I should leave my system OFF until the ducts were fixed (not ON like I was told). The owner got "testy" with me with words late one evening via text after I had something on my mind and was further inquisitive about my problems via Facebook...though never mentioning their company name at the time. My issue was that his words kept the focus on his company name and a negative review rather than my problem or the fact that some of their communication was off. He also defended himself quite a bit. He later apologized in his own way over the phone.
He does however talk incessantly to explain every single detail by phone plus other information that was not requested. I felt "talked over" and could not get a word in on the phone. Maybe some people appreciate lots of phone chatter but I would rather have detailed notes on an invoice/quote or offering to come fix my issue for labor and materials without an additional service call fee. That would have been one way to resolve and achieve better customer service. They may do better going forward or may have satisfied many other customers in the past so I don't know if any of this would happen to others. I prefer to be honest with the public about my experience. I value integrity as well as professionalism. I simply can't recommend this company based on the culmination of things I experienced.

Thank you so much for coming out so quickly. I had a bad experience with another HVAC company that warranty company sent out. This company came out the next day after calling and called to let us know when on way. That is something very important when someone doesn’t have heat or air. He was there less than 20 minutes and problem solved. Highly recommend this company ! Some companies still have compassion and professionalism and this is one of them. THANK YOU!

Keith's guys came out the next day from when I called. They were extremely professional, and instantly found and fixed my HAVAC issue. The price was very competitive, and would absolutely use them again for any A/C issues.