HVAC reviews in Chesapeake, Virginia

Great service, as always. Very professional! Recommend them for sure

Allowed me to spend almost $2000 to replace parts on my system which were not compatible and caused my unit to break down completely.

Very unprofessional! Blocked us in and got an attitude when we asked them to back up. Yelled at us, rolled their eyes, cussed at us. Do not recommend!

Eric and Kim were awesome and very helpful. MEP home were great to work.

Technician Eric was professional courteous and explained in a way I understood he did a thorough inspection and did not make me feel rushed.💚💚💚💚✌🏾

Their drivers continue to cut people off in traffic, honking horns, cursing out the windows. You drive a COMPANY CAR!! Show some professionalism. It was a female driver both times.

From Kim in the office to Eric and others as technicians, we received offered sound reassuring advice, and prompt service and repair on our AC issue. Thanks MEP!

Very prompt repair and explanation of problem. Willie was courteous and professional.

MEP always provides great service!! Eric provided HVAC seasonal service today. He is punctual, professional, and very knowledgeable!

I had the technician Eric service my home for a heating issue and clogged condensate line. This man is superb. Highly recommended.

My home service for both my heating system and my tankless hot water was serviced by two of the finest technicians. I highly recommend MEP for your home needs. Thank you

Vehicle 133 is going to kill someone with their reckless driving! It’s raining pretty heavily and this driver is tailgating everyone, making aggressive lane switches without a blinker, and speeding is an understatement! Not the smartest thing to do with a company name all over your vehicle

If I could leave zero stars I would! These people are horrible. I unfortunately have to deal with them as they are the company that handles Ryan Homes new build HVAC. The women that answers the phone is so rude. I’ve dealt with her several times and you can hear her irritation in her voice like your bothering her. I asked to be contacted by a supervisor several times and she never has them do that. I just had a brand new home built and my ac hasn’t worked right since moving in. They have sent several incompetent techs here with no answers. Do not use these people. Unfortunately since I’m still under warranty I have no choice.

They have been out 8 times to fix my brand new unit and have never been able to get it working correctly. 8 times. They are at the point where they are planning to send people down from manassas to try and fix the unit that is most likely defective from the manufacturer. So instead of completely replacing the unit and admitting fault they will give excuses in hopes, most likely, that the warranty will run out and then they can turn a profit on a bad unit. Stay away from this company

Update. This is in response to the company’s reply. When a company gives you a bad product, you replace that bad product with a working product to not inconvenience the consumer. Then you send that product back and let the manufacturer try and refurbish it. You don’t send technicians out 8 times to try and refurbish a lemon as the middle man. You have known the past month and a half that my family of four is living at this residence and it is the hottest part of summer. I have a 9 month old baby and a 7 year old child that rely on me and I have been unable to provide them with a stable housing situation the past month and a half because your company would rather send a technician out 8 times instead of admitting the unit is defective. Sometimes this happens yes, but the problem is fixed after one or two trips, not 8 plus. To put it into perspective let me offer this.....this hvac unit is brand new and hasn’t been working properly since I moved in on June 11. It is now almost the end of July and there is no guarantee from your company that sending someone down from Manassas will solve the problem. Which means my family could go AN ENTIRE SUMMER without a properly working air conditioning at the hands of MEP. If your company can knowingly put a young family of four at risk during the hottest part of summer instead of admitting a unit is defective then I can not recommend your company to any family in Hampton roads.

MEP services my HVAC system and tankless water heater. They have a reasonable yearly plan that covers twice a year maintenance on my HVAC and yearly water heater service. They are easy to schedule and the technicians are always professional and explain any issues. I highly recommend MEP.

Great service and try their best to provide same day if not the next service to their customers. They are truly professional and always has your back when it comes to servicing and repairing home and business HVAC systems. The best service plan I could have purchased, thank you MEP home Service!!!

I have to say that the person that came out to check on my heating and air conditioning unit was very thorough and seemed very honest about my problem and continued working until my problem on the air conditioner was diagnosed. He was on time, professional and kept his appointments.
I'm very happy with the services this company provided so far. I give the rating a five star.

The office administration is organized and efficient and strives to accommodate customer schedules. The field technicians are organized and provide day of service arrival notifications, are courteous, provide technical information, and always take precautions to keep your property clean. Very satisfied with their service work and recommend.

MEP has been servicing our HVAC and tankless water heater for many years. Great service and continuity, the same technicians come every year. They are professional, respectful and on time.

When our home was built, MEP installed the HVAC system. I thought they were an out of town contractor who had won the bid for our neighborhood and I didn’t realize they had local offices so I hired a different company to do seasonal HVAC routine maintenance. That was a big mistake.. The other company sent a young man who upsold me every time he came to service the unit. This included convincing me, a retiree, that my 2 year old unit had lost 2lbs of coolant to which he charged me almost $500.00!! My neighbor told me that MEP had a local office and because they installed the unit he had them do all of the routine servicing and maintenance. I called them immediately and set up a contract for regular service at a very reasonable price. I haven’t looked back. The technicians come out, check the unit and have not once tried to upsell me on anything. They are courteous and knowledgeable and clean up after themselves. My most recent visit included a recommendation to clean part of the interior of the unit but he did not make it seem “life or death”. He added it to our next routine visit and gave us a ballpark estimate of what it may cost. I recommend MEP; very professional, knowledgeable and reasonable without the need to upsell the customer. That’s the way to grow and maintain a good business!

Great timely hot water heater de-scaling service provided by Willie. He was prompt professional and also addressed a couple of other things that could have caused me problems in the future. Really appreciated his professionalism and addressing all my needs.