HVAC reviews in Chesapeake, Virginia

Frankie has serviced & repaired our HVAC systems for years. Wouldn’t let anyone else touch them. He’s the most knowledgeable & honest HVAC professional I’ve ever dealt with!

Jacob Tanner was excellent. The installation was somewhat difficult, in an old house with lots of brick but he was very resourceful and came up with solutions. Unbelievably hard working crew in the heat.

On Wednesday, 10/15/25 I had a new HVAC installed, set-up and checked out by Mechanic REX and Helper ERIC.
Their attitude, knowledge and workmanship was exceeding the FIVE star rating to both of these men.
What little modification that had to be done was handled in a professional manner.
Their representation for Smith & Keene was an asset to the company.
When the job was completed, the cleanup was superb as a manner of installation.
Dr. M. Lee Godfrey, Pastor

I’m so glad I was recommended to this company! From the technicians to the receptionists and managers, everyone has been professional, kind, and easy to work with. They’re honest and focused on helping their customers—not just trying to make a quick sale like some other companies. I truly appreciate their integrity and outstanding service. I’ll definitely continue using them in the future. Thank you!

My father woke up to a freezing cold house, called around first thing this morning and was told Thursday evening at the earliest. This company not only made it a priority to see to his heat today, but sent out a top notch HVAC person. A person with loads of knowledge and a lot of respect! Something that is lacking in other companies! Thank you for caring!

Avoid this company at all costs! I purchased two new HVAC systems and a Rhinnai hot water heater for a newly purchased older home. Chris Outten, my salesman, convinced me to purchase the same system his children had recently bought and they loved!! So I purchased two complete HVAC systems- one for upstairs and one for downstairs. Both have failed within three years. The downstairs has been rebuilt under warranty but only for the parts. The labor was $1800 of which the manufacturer allegedly covered half, leaving me with a $900 bill for a faulty system, of which I’ve not paid. Now the upstairs unit is broken, and needs a new board and motor. They DO NOT STAND BY the products they sell. I certainly understand they don’t make the units, but faulty installation was the issue with the downstairs unit. I didn’t need a new upstairs unit but mine was older and I replaced to make sure I started with all new mechanicals, to not worry about high costs of repairs. AVOID THIS COMPANY.

30 Jan 3026, Mr. Frankie came out to conduct a diagnostic check. He was kind, very professional and thorough with the explanation for the matter at hand. Although the heating problem was unable to be resolved today due to the required part having to be ordered, it was a pleasure to meet Mr. Frankie. We would like for him to be assigned to our repair order once part arrives.
Special thank you to Charles Gorski for referring our family to Smith and Keene.

Be blessed everyone. ~

Problem with mini- splits.
Nick gave a thorough inspection of all mini- splits involving the amount of BTU's, that when combined, come up with the amount of BTU's the unit was servicing. He was able to then determine if the unit was able to handle that amount of BTU's. A very pleasant demeanor was displayed by him, coupled with being very patient and informative as he explained what he found. My husband and I are very thankful he was there, and would strongly recommend him to anyone who doesn't know what's wrong with their AC/HEAT. Thank You Nick!!!

I cannot say enough about Nick. He came to our residence for an emergency call. We had a leak and had no idea how to stop it. He came in and worked wonders. He was pleasant, very personable, and well knowledgeable. I would recommend him a thousand times to anyone. Thank you so much, Nick!!!

Mr. Frankie Fain is an exceptional employee! He is very thorough in explaining what he is doing to the generator throughout his servicing. Super nice gentleman and very polite. Smith & Keene should be very proud to have him as an employee!!!!

My gaspack had to be replaced and John with the company came to my residence and provided me a proposal which was competitive with other quotes I had received. John was very friendly and professional and did not pressure me to accept the proposal. After considering for a few days and having used the company before, I decided to accept the proposal. I spoke with John about my decision and arrangements were made for the installation to be done on the following day. The mechanic, Don, and helper, Peyton, appeared at my residence promptly the next day and performed the installation in a very timely fashion (and faster than I had anticipated). Don and Peyton answered all of my questions in a manner I could understand, appeared very knowledgeable and were very professional in the way they performed the installation.

We were highly impressed with the heat pump installation in the apartment over the detached garage.
The entire process went seamlessly. Rex (Mechanic) and Eric (Helper) were not only exceptionally professional and courteous but also clearly experts in their field. They completed the work smoothly and quickly, demonstrating great efficiency and dedication despite the challenging weather conditions.

From the sales rep that came out to review my current system to the crew that did the install was a great experience and I am happy with the product. The install crew, Jacob and Mike, were great in working with me around my schedule and keeping me informed on what work they were doing and the progress they made during the install.

I had a VERY old unit replaced today. The whole process with Smith & Keene was so easy and smooth. From Chris who came to walk me through what the house needed to my technicians Rex, Eric, Alex, and Najeen, who did an amazing job. Very professional and talented. They ensured even the smallest detail was taken care of. I will definitely call Smith & Keene again for my future projects.

1/8/26 Service manager called and resolved issue to my satisfaction.

1/6/26 Update - still no call from management. Guess they do not follow up. I’m out nearly $10k and they just move onto the next. More than $30k in two years and they do not value customers.

Extremely disappointed in the customer service associated with the purchase of a new HVAC system. The system had an issue and is not working less than 1 week from installation. Customer service representative was rude absolutely refused to send a technician out until the next day and expected me to have my tenant participate in the repair process. Well, it is the end of the following day, and still no follow up as to the problem, repair or even if a repair was completed. I am shocked at the lack of response or willingness to make the situation right.

Over a week later and still no call from anyone responsible. Guess that’s how they do business here.

Called on Thursday morning for an electrician to move a wire that was running across the area the new attic ladder will be installed. Jessica Sheild arrived Friday morning as stated just as my worker arrived. He explained to her what he needed to do to complete the install. She was able to complete the job plus install a light. Jessica was very professional, accommodating, and friendly. Thank you Jessica.

Dentist did our annual maintenance on our heating and air-conditioning. He did the most thorough job of anyone we’ve ever had before. He seemed knowledgeable, thorough, and it was very courteous.

Special thanks to Frankie Fain for his exceptional service for our HVAC system. Frankie's is the go-to HVAC technician for our family for over 15 years! He provides the detailed bi-annual HVAC check-ups that delivers the confidence and comfort championed by the Smith and Keene Team. Thanks! Frankie's smile, comprehensive technical support, on-time services, and exceptionally high standards sustain our unwavering loyalty to the Smith and Keene Team.

Miles came out today to install three toilets. He was very professional, knowledgeable, and extremely polite. The install job was amazing. Awesome workmanship! I had been looking for a reliable plumber and can honestly say, Miles is the one. Thank you so much!

My HVAC has been under contract with Smith and Keene for well over 30 years now
I have been very happy with their service over the years. Their tech Dennis was over today for routine maintenance and did an excellent job. He is a very experienced and professional technician.

From the initial phone call to the service that was provided, everything went smoothly and efficiently.
The customer service team was extremely helpful and friendly. They were able to get me on their schedule quickly.
The technician that came out was professional and knowledgeable. He explained everything in a way that we could understand and gave us great tips on how to maintain our unit and keep it running during extreme weather conditions. They don’t just do HVAC but they do plumbing and electrical as well! I was pleasantly surprised to find that out.
Smith and Keene will definitely be my go-to from now on.