HVAC reviews in Chesapeake, Virginia

Dylan was great! He got straight to work, took photos of everything, explained to me what was happening to/with my unit so that I would understand why things he was suggesting needed to be done, and gave me an estimate. He did the service on my unit and I only paid the advertised special price of $29! He was friendly, professional, and it was easy to understand what he was saying to me. I was impressed with the customer service experience and signed up for their pro service plan which will help me not to go too long without getting my unit serviced and will also give me discounts and priority appt times in the future. Great deal if you ask me! Thanks Dylan!!

Dylan did an outstanding job with my Furnace and was very professional, he sets the standards of RS Andrews of Tidewater, My house was only warm upstairs and 10-12 degrees cooler downstairs which me and my wife did not enjoy with these long winter days. We have only been living in the home for 2 months and still learning about our first home. Dylan quickly found that our air duct to downstairs was completely closed and one of the vents was disconnected in one of our rooms. Dylan made the repairs with precision and speed. He answered all of my questions with knowledge, expertise and cared. I highly recommend Dylan for any of your HVAC needs and wants.

Caleb D Walker was my technician and went beyond my expectations. I scheduled a regular tune up and he explained every step he was doing as he completed each one to help me understand what exactly is going on with my AC and Heating. He answered any questions I had without hesitation and was very respectful. If I had to pick a technician for the job each time, it would be Caleb.

Justin was extremely knowledgeable, professional & courteous. He explained the process to me from the beginning to the end, ensuring that I understood everything. After installation, my home was clean and orderly, and I thank Justin for making this experience a positive one.

Francisco (technician) was awesome. Very professional (respectful, courteous & efficient). Fixed the issue & doubled check to make sure the system was up/running before leaving. Great job.

Mr. Armistead was exceptional. His on time arrival and down-to-earth personality was the foundation of my service. He provided detailed information and assisted with resolving all issues, reassuring any decisions I made along the way. Thank you!
-Mrs. Curney

I have a clogged shower drain. Servicer told me it would be $437 to snake my drain, which I had told him I had already done. He cut my overflow drain cover to fit in his tool, which now needs to be replaced. Could not unclog the drain or provide any additional insight. Left after 45 minutes and charged me $219. Now I need to replace the overflow drain cover, I’m out $219, and the shower drain is still clogged. Absolute waste! Update it’s been two weeks, the number they gave me to call, surprise surprise nobody has picked up. I have left voicemails and no returned calls.

I had an issue with my Nest not receiving power from my HVAC system, and I contacted RS Andrews of Tidewater because of their high Google ratings and their seven days of the week service. They did not disappoint.

I contacted them on a Friday evening and my appointment was set for the next morning. They called to let me know they were on the way in about an hour, and my technician arrived about 40 minutes later. He was very professional and was an effective communicator the entire time. He explained everything in detail and showed pictures of each area of the problems with my system. I never felt like they were disrespectful with pricing, even though I'm aware of how these issues can add up beyond what I can afford.

I was so impressed, I joined their elite maintenance plan. I couldn't resist after experiencing so many horrible technicians in the past and weighing the benefits of what they offered. The technician took care of the issues in about an hour and even assisted me with setting up a much needed plumbing inspection through their scheduling service. Contacting RS Andrews was a great decision, and I highly recommend them if you're having HVAC, electrical, or plumbing concerns.

Promptly made it out to my house and took a look at what was wrong with my unit. Tech was very friendly and broke things down so I could understand what the issue was.
The customer service rep was very helpful and nice to speak with. Overall great service!

Hot water heater installed with no issues. Matt did a.geeat job explaining the features, outlining proper expectations and cleaning up the site. Very pleased by the experience and would not hesitate to call Andrews if the need arises

Dustin with RS Andrews, took care of my sewer backup and explained the issue. His explanation was very detailed, where I understood what he was saying. The coupon I used was the exact amount I paid, and was not a bait and switch, like other companies who charge you more. Thank you. Dustin, for your courteous and professional work ethics!

My heat went out around 9 p m. I called R.S.Andrews and was able to speak to a human that is paid to be on call, not an AI robot. She was able to set me up for an appointment early the next morning. Dylan came out and was so professional and checked everything that I needed checked and replaced a breaker that had burnt out. He fixed a couple of wires.He adjusted the output et cetera.I was so impressed and i'm so happy to have my heat running at the proper temperature. I am feeling confident about my heating system and with R.S. Andrew's expertise.

We Purchased the entire unit .a visit to check our unit 24.00 month for a twice a year plan ,We were asked to buy an ultra violet kit to stop the unit from mold/mildew the following year we purchased the dang thing!and they wanted to charge us a fee to come out to repair it because the blue light wasn’t on .Now apparently the technician that put it in didn’t do it correctly . And the new technician had to cut the power off for safety because it wasn’t wired correctly! Since Wednesday,So now we are in the Cold while we wait on the part to repair it . And he told us someone from the Company would contact us by the end of the the week . And it’s Tuesday and I called and now I’m waiting on dispatch to call us back! I was warned about the Company ! Bad Business! It’s getting colder day by day

I thought RS ANDREWS did an excellent job checking out my 9 year old Rudd HVAC System!! It is operating and will be out of warranty in 2027! I bought a protection plan for the next year! I will Definitely look into replacing the system soon!

The whole team was courteous and professional. Answering any questions asked. Kept work areas picked up as they went. Very attentive to not letting my 2 cats out of the house. Thank you so much. It was a relief getting rid of a system from April 3,1985.. yes.. that old!

Gary showed up right on time, friendly and knowledgeable and got straight to work, he serviced our machines and advised on changing one part to do with cooling which makes complete sense as summer we were thinking it wasint pushing out what it should. We were waaaay overdue for any maintenance or parts replacements. Pricing was reasonable and fair. Will be returning for our maintenance from now on.

Just got my new HVAC system installed! Chris Kitchin, the comfort advisor explained the whole process to me on Sunday, 3/23...contract signed and system installed the next day. Their crew Key and Scot, were friendly, courteous and mindful of my condo as they placed floor coverings to protect the stairs and floors. The ac unit was in the attic, so imagine their hard work! They worked so hard to get my new system installed in 5 hrs. Their electricians, whose names I don't remember were great too. What a company to work with! Hoping to get them do the same on another property in the near future. I highly recommend RS Andrews Co. They cleaned after themselves, too!

*****Exactly How Service Should Be*****
Hope was PHENOMENAL! She arrived right on time, even in the dark after a snowstorm, and was professional, cheerful, and reassuring from the start. She quickly diagnosed the issue and clearly knew exactly what she was doing.

My HVAC units are on a second-level roof, and due to the dark, wet/icy conditions, I wasn’t comfortable with her going up there. Hope completely respected that and still got my heat up and running by troubleshooting the system from inside by checking controls, power, and airflow without cutting corners or taking unnecessary risks.

Her technical skill, judgment, and professionalism really stood out. Hope is a true asset to her company, and I would absolutely recommend her and request her again.

I was very much appreciative of the tech that came to my home. Tien was knowledgeable, courteous and patient. He took multiple pics of what he saw examining my unit and he showed me each one and explained what each part was and how it should function. He did so in away for this old lady to understand. He has a pleasant personality and any company would be happy to have him on their team. Thank you and kudos to Tien!

Hi, I am writing to express my level of severe disappointment with this weekend involving RS Andrews. We called Saturday morning after finding out we had no heat. They dispatched a technician, who told me my system was leaking refrigerant, don't make any parts for any more, because it's 12 years old, and I need an entire system replaced. He said it verbally but would not give me an itemized quote for the $10k parts, and seemed more interested in pressuring me into a replacement quote with a salesman, collecting the $89 from me, and leaving. I got the impression that the technicians earn a commission from selling new systems rather than repairing them.

Well, I called a local company for a second opinion, and they said I do not have any refrigerator leak, parts are still readily available, and that my problem was a faulty condenser fan, which was $180 plus labor to install. I feel like my family (myself, wife, and 2 small children) were taken advantage of in extreme cold conditions and were pressured into a high-cost replacement or repair. They stressed that there is nothing wrong with my current system.

This is the kind of tactic I expect from corner-lot car salesmen and timeshare sellers. If this is how RS Andrews operates as a business overall, then I suppose this is falling on deaf ears, but I am wildly disappointed. You guys had the opportunity to have a customer for life, but have done the exact opposite instead.

RS Andrews of Tidewater responded quickly to our call and sent the right technician for the job. Our technician arrived on time and was professional from start to finish. He clearly explained his purpose and the diagnostic process, thoroughly checked both major and minor components, and even took the time to show us what he was inspecting along the way.

He explained the issue in a way that was easy to understand and provided a clear, practical mitigation plan to resolve the problem. We truly appreciated his expertise, professionalism, and attention to detail. We would absolutely recommend RS Andrews of Tidewater and will use them again in the future