HVAC reviews in Chesapeake, Virginia

Met Joseph via Home Warranty. Home warranty I usually don’t get that great of service HOWEVER but since his visit I’ve had my furnace go out 3-4 more times and he’s been great with helping me get it back working every time even without having to request a new service each time. He even took time out of his off day to FaceTime with me and help figure out one of the issues. Thanks for helping and help local! Hard to find businesses that do great old school customer service. Thank you!

CasMech Heating and Cooling was assigned to fix my heat pump through my home warranty. After showing up hours late for the appointment they said they were unable to assess anything due to ice build up in my outdoor unit. They rescheduled to come back the next week. There was very little ice buildup-- I literally melted it with a pitcher of water. When they came back they verbally told me a diagnosis, but never sent it in writing. The home warranty company denied my claim and stated reasons and issues that were completely different from what I had been told by the technician. I called CasMech multiple times over the course of a couple weeks to ask for clarification and more information. They would not return my calls. When I finally got through to someone they would tell me they couldn't help and they would send a message to the person who could and that I would get a call back. The call back never came. I ended up getting a second opinion from a different HVAC technician and was informed that I was given a wrong diagnosis to start with. In the end after calling CasMech over 10 ten times over the course of the issue the administrative personnel answered my call, yelled at me, refused to give me any information relating to my heat pump and hung up on me.

Summary: Do not use this company. Wrong diagnosis, unprofessional and unwilling to communicate or help their customers.

Booking my appointment was just like all the other heating and air conditioning companies. There rains time for getting to you was a little long. Boy, when they showed up, they were very professional and took care of business. The Mechanic, Julian showed up ready to take care of business. He was very polite, very professional and was straight to taking care of fixing the job. I will highly recommend this company again. He was in and out less than 35 minutes. I would also like to say they were coming behind another company fixing the job that they should’ve done so I’m very glad to make them my go to company.

**STAY AWAY** I went thru my home warranty as my heat went out, so this company was assigned to me. Company came out on Friday and I was told they would order the part needed to fix my heat. On Monday, I received a phone call at night (6:41 pm) saying they would get me on the schedule for the following Tuesday, a week later. I was also told that the part was on order. A week later, I received a phone call to reschedule as part wasn't ordered yet, so I was LIED to when I was told part was on order when they put me on the schedule. It's now been 2 WEEKS WITHOUT HEAT in the freezing cold PLUS I have a child in the house that NEEDS heat. Asked if a rush order could be placed for the part and I was told they don't do that. I said that it's THEIR FAULT for NOT ordering the part, so could an exception be made and got a FIRM NO! So now, my appt was changed for the following Tuesday AGAIN, so NOW that will be 3 WEEKS since this company came to fix my heat. Now I will be without heat for AT LEAST 3 WEEKS... THAT IS UNACCEPTABLE! Im SURE they wouldn't treat or accept their families to be treated like this! TERRIBLE CUSTOMER SERVICE!!! LACK of empathy and LACK of professionalism! I called MULTIPLE times asking for help but was turned away. It's DISGUSTING how the customer is treated. I have NO DOUBT if one of their kids was in that situation, they would NOT accept this!! I hope to NEVER, EVER have them assigned again! If I could give them ZERO stars I would! **STAY AWAY**

I just love this company. They are knowledgeable, professional, courteous and exemplify outstanding customer service. My heating system had not been operating properly for several days. I was provided an appointment the next day to diagnose the issue. My heating system is now operating properly. Thank you Casmech Heating and Cooling.

*UPDATE (see bottom)*

December 2025:
CasMech came out to service my HVAC system in December, availability was quick and painless, there was good communication for the arrival time. My technician was respectful, kind, and I did not feel uncomfortable having him in my home. Definitely would recommend CasMech again!

January 2026:
I had CasMech out again, PER THE TECHNICIANS INSTRUCTIONS, to clean the coils. I was told by the technician that if I left 5 star reviews on the home warranty site and google, I would receive the coil cleaning and servicing for free. I had no problem with this because I would have given 5 stars for the technician and his work anyways.

After leaving the reviews, I called to schedule this, MULTIPLE times and never got a call back. I had to email the owner before the scheduler finally called. The tech came out, cleaned the coils, then said that there was a frayed wire he couldn’t get to today. The plan was for him to update our file, then we would receive a call in 24 hours to schedule a follow up so he could fix it free of charge since he couldn’t do it that day.

After a week, I didn’t hear anything so I called and of course left a voicemail because no one answered. I didn’t receive a call back, so I called again a few days later, and left another voicemail. Today I finally got someone in the phone, she told me that everything I was told was incorrect and I needed to contact the home warranty to have another call dispatched. We confirmed TWICE with the tech that it was covered and we wouldn’t have to pay. If we were told from the beginning that there would be a separate charge or I’d have to contact the warranty company again, I wouldn’t be nearly as upset as I am right now. Furthermore, I kept getting put on hold just to the scheduler to tell me the same thing 4 different times.

I’m trying to prepare my home for sale and having them tell me this that and the other for 2 months, has really caused a lot of unnecessary anxiety. I’m hesitant to change my star rating in case they’ll charge me for the second “cleaning” that the tech told me to get done, but the scheduler said shouldn’t have been done.

There are serious miscommunication issues happening between the office and its techs. Would NOT recommend.

I’d give ten stars if I could. This is how you do customer service! My heat went out in the middle of winter. I called a couple of companies and Mr. Joe was the most honest and service oriented. Mr. Joe (owner) came out after one of the techs couldn’t come within my scheduled time. Within 24 hours we had an entire new system installed. The gentlemen who came out were all super respectful and clean. I am so happy I went with them because I feel very taken care of. Don’t think twice about calling Joe!

Julian and Michael did an amazing job fixing my unit. They arrived and were polite and professional. They asked me what the symptoms were and immediately went to work in resolving my issue. I am absolutely satisfied with the work that was done and how Julian explained the problem to me and what I should do if I had any further issues. I highly recommend this company for your and cooling needs.

New water heater looks amazing! He was very nice and would definitely recommend him to anyone that needs a job done.

Joana V. Did such an amazing job. She took her time to figure out what was wrong and she stayed longer to make sure our power didn’t trip. She explained what the issue was. She came on time and also let me know ahead of time when she will be arriving. I’m very happy with her service and I highly recommend.

Had my annual HVAC inspection/maintenance performed and my technician, Chantz Beasley was outstanding! He called in advance to confirm his ETA and performed his duties with the utmost professionalism and courtesy. He showed me pictures of my equipment and test results, that I didn’t understand, but he explained every aspect thoroughly. It’s unfortunate that we can’t request specific technicians because he was great!!

Michael and Sons deliver every time.
I appreciate their professionalism, diligence, and expertise.
Shout out to Jason B. for diagnosing and repairing my leak today.
Viva Italia 🇮🇹

Very professional and on time service. Actually early but he called before coming early to make sure it was okay and it definitely was. Standrick was great and very helpful figuring out all our options for a solution with our fan. Would definitely recommend this company to others and will call here again if any other issues in our house arise.

The service I had was amazing! That's about where the good begins and ends.... I just needed a new control panel for my hot water heater. They declined that work and wanted to change the entire unit. Okay I get it, its 10 years old, probably not a bad idea. I requested a quote and when I saw it my jaw about hit the floor. Just shy of 4 grand!!! (Gas 40 gallon water heater). I immediately got quoted for the exact same unit for 1300. Listen I have been using them my for HVAC needs for years. I will continue to use them for years. I will NEVER call them for their plumbing services again. I will NOT reccomend....what a shame..

Danny the electrician was very fast in arriving to our home. I would say 20 minutes after we called Michael and Sons, he called right after and told us he was on his way. Very efficient. This happened on a Sunday night when nine of our plugs was not working, including the plug for the refrigerator. Very professional and he fixed the problem right away.

The service was good but not happy about someone removing my tile when I had no e steer leak in area and they took my tile. I keep calling and no one want to talk to me. I am teaching higher in the company to let them know what is going on. Thanks

Hunter did a great job from top to bottom! Had a plumbing issue and service was done professionally and efficiently. He took the time to explain and answer any questions we had both before and after working. We have 2 dogs and a cat who can be judgemental of strangers and they all loved him which made the experience even more positive.

Hunter even took the time to answer some broader questions we had about other heating/electrical work we may be looking at in the future. Great experience and hope he remains our tech in future experiences with the company!

Super quick turnaround, great service and reasonable pricing. The job was finished within 3 days of my original call. The plumber (Brandon) was very punctual and friendly and completed the diagnosis and installation efficiently. Really good experience overall

Mr. Samuel was very professional, patience, and understanding, who truly demonstrated kindness and sensitivity for my situations.

Called in regards to a electrical issue with my hot water heater, within 24 hours someone was on the way to assist. Erik the electrician dispatched was easy to talk to, very professional and seemed quite knowledgeable. The cost was a little more than I was hoping but I don't really have any point of comparison so I'm not sure of the market average. Overall I am happy with the service received.

Hunter came in quickly determined the issue with a busted pipe in the wall, and went straight to work. During the installation he noticed things that could have prevented the issue in the first place and corrected them as well. All in all I am very very pleased with his expertise and how quickly Michael and Sons reacted. I had called multiple plumbers and none could get here fast enough. I will recommend them and Hunter to everyone I know.