HVAC reviews in Chesapeake, Virginia

I really can’t say enough good things about Wayne and his staff. From customer service on the phone to prompt service when issues with my heat/air unit arise. They are professional, kind and knowledgeable about everything they do. When inquiring about a replacement heating and air package unit, they provide every option available allowing the customer to determine what will best work for their needs. I’ve been using them for twenty years now and would never look anywhere else. They have my complete trust and confidence!! Two thumbs up 👍🏼👍🏼. Ten out of ten, would recommend!!

On Time came through again for us, showed up and replaced a part on the outside unit and had the AC working again in under an hour, greatly appreciated during these hot summer temperatures! Thank you to the On Time Heating and Cooling Team!

Wayne and his Team are professional, fair, trust worthy and work to ensure that we were happy and satisfied with our recent system replacement/install. From the initial survey and quote all the way through the installation and final warranty certificates, they were absolutely the best! Feel free to shop around, but I know that Wayne and the On Time Heating and Air Conditioning Team are fantastic. Let them help you with all your Air & Heating needs!

I must say that I highly recommend On Time Heating & Air Conditioning. The punctuality, efficiency and customer service is second to none. Thank you again for exceptional service.

Sean and Kyle came out and assessed my AC system quickly and were able to get me back up and running in no time. Gave me some good tips on things that I could do myself to help prevent further issues. I highly recommend On Time Heating & Air Conditioning!

Thank you On Time for your prompt same day service. Tech Sean and his associate, were professional and courteous. They resolved our issue with skill and efficiency and respected our home in the process. We received excellent service along with great value. Will highly recommend On Time to anyone with HVAC issues.

I have used this company since I purchased my home(5 yrs). They are respectful of your property and on time. They clean up after they work. Mostly, the job is not complete until you a re happy and the work has been checked. They will be on my list of service providers.

Paid $99 diagnostic fee and still have not received a replacement quote.
Will update post if / when we receive an update.

07/25 - Update still have no estimate and went with MSCO- they have a far better customer service.

Wayne and Sean far exceeded my expectations and the job that was asked of them. They both during separate visits took the time to listen to my concerns and ket me know what the issue was after diagnosing it. The price was fair and I went ahead and signed up for their monthly plan. Really blown away by them and hope others grow this company into a regional leader of HVAC services.

It's been unseasonably hot so all the HVAC contractors are slammed with calls (like mine) asking for service b/c their home a/c stopped working. The earliest appointment from my go-to HVAC company was more than 2 weeks out. I called On Time HVAC on Friday afternoon; they came on Monday and fixed it. The service tech (Sean) was knowledgeable, professional, extremely courteous. Highly recommended!

Nobody wants their A/C to crap out in July with our blistering heat, but ours did. On recommendation from our neighbor we called Ontime and scheduled a service call. Sean and Kyle came to our house, troubleshot the problem, did a quick repair and inspection to make sure everything was working properly.
Ontime is now on my list of who to call for HVAC repairs and maintenance. Highly recommended!

Very responsive!! Fast service!! Would highly recommend!!! Thanks for taking care of us so fast!!

Our dental office suffered a major failure of our a/c system. Our indoor temperature was in the 90’s requiring a shutdown of our office. On Time came the next day and worked into late at night, replacing our full system. We were seeing patients the next day in comfort. We can’t thank them enough for the rapid response and the high quality of their workmanship. We will be using them now for all our needs.

Sean always does great. Highly professional and explains the malfunction of the system in detail. I knew we were in good hands when Sean arrived. Thank you always!

Kyle was cool as well. Shout out to Wayne.

Thank you Wayne for your understanding and for the great advice
you gave us on how the system works. May the Lord Bless you in all that you do to help others.

They came out to my brother's house in February and did an initial inspection to see what was wrong with the HVAC and charged him $129. The tech swiped his credit card. Then a couple of days later they started sending me text messages and calling saying the $129 did not go through and until he paid that they couldn't do anything. I told them he was in the hospital with pneumonia and Wayne said ok let us know when he gets out and we will go from there. My brother is 73 has COPD and is on oxygen. They came back out in March and charged him and additional $711. He has a home warranty company infact they are the ones that sent this company. My brother and myself have been trying to get Wayne to send the paperwork in for him to be reimbursed for what they cover. He finally sent a tech out over a week ago who said you have a leak but couldn't tell us what it would cost to fix it. My brother called the warranty company yesterday and was told that Wayne refused to come out and fix his system and didn't send any documents for the $840 that my brother paid. So he now has to find someone else and pay more money without getting any of what he paid Wayne at On time Heating and cooling. Had he not called the warranty company he would not have known this. If you don't want to be taken and given the runaround do not use this company.

Wayne and his team are the best. From spring/winter maintenance to diagnostics for issues, they’re always ready to help and work within my schedule availability. Highly recommend to everyone.

Had two gentleman come out to look at my ac unit that seemed to have stopped working. They changed out the capacitor without asking prior… Told me they didn’t have the Freon on the truck and that if the house didn’t cool, to call back to schedule someone to come out again.
So that’s what I ended up doing. Called back later that day and spoke with Wayne. Said the Freon our house uses is about $300+ a lb and that someone from the office will call me the following day. So I waited and decided to call to check to see if I can get back on the schedule for the Freon recharge. The lady who answered told me that the Freon I needed costs thousands and that they were seeing if they could even get it. Had to talk to the owner and that they’d call me back.
So again, I waited. Nobody called until 8:44pm that evening. I missed the call and no voicemail was even left. Nothing.
So I left it as that and contacted another company to help me out.
Complete waste of time and money. Now I know who NOT to contact to replace our HVAC when the time comes…

By far the worse HVAC company in the Hampton rds area. These people came to my home put something in my unit to determine if there was a leak and never came back. This was in June. Its now September and I called and spoke with a lady who keep telling me someone would give me a call. That never happened. This was one of the hottest summer and my wife have a heat allergy. Still to this very day 9/11/2025, I have not heard from these people and EVERYTIME I call this lady promise the same thing. No one ever call, no one ever showed backup. They took 377 dollars and ran. PLEASE STAY AWAY FROM THIS COMPANY IF I COULD HAVE GIVEN ZERO STARS I WOULD'VE. YOU HAVE BEEN WARNED.

I am very upset I have been burning up for 3 days. The guys came out charge me for what they thought was the problem. I paid your price and as soon as they left the house got hotter. We had to take my grandson to his other grandparents house. Can we please get this solved. I'm on a fixed income and can't afford to just give my money away. Would love to get problem resolved. I gave all I have
Would love to have matter resolved without being ripped off again. What problem resolved tomorrow!!

The office staff at On-Time were great! Sean and Tracy the service Techs were awesome— very knowledgeable, polite and respectful! This company was recommended to be by a neighbor in my condo community. I definitely will be passing the recommendations on!