HVAC reviews in Chesapeake, Virginia

I just wanted to acknowledge the great work Michael did when carrying out our routine maintenance work. He was courteous, engaging and provided very clear explanations of the work performed and suggested upgrades.

I called to get my heatpump checked out and the dispatcher sent out Roddy. He was very friendly and knowledgeable. He wasted no time getting right to work. He was very thorough and checked every part of my system and explained all the results as he ran the diagnostics. I felt very confident Roddy would give me the correct recommendations for my system. After speaking with Roddy, I purchased a Maintenance Plan at a very reasonable price. Would highly recommend Roddy and Millers for HVAC service.

Although I am a longtime customer of Millers, I've only had the technician who came today, Michael, for the last two visits. I find him to be thorough, knowledgeable, and excellent at explaining and sharing information. Last time, he took pictures of my entire system and sent them to me. Both times he let me know he was on his way, arrived on time, and was thorough in his work and polite in his interactions with me.

The tech was very professional and clearly explained the work he was doing. Unfortunately the thermostat he installed was apparently not installed correctly. We woke up the next morning to 61F in the house and an error message on the thermostat screen. Blower to the furnace was running, but generating no heat. Of course this was a Saturday. I called Miller's and they would not send out a tech to correct until the next day. Since we had visitors coming that day and the outside temp was <30F, I could not wait another day. Had to call an emergency HVAC company on the weekend and pay the emergency charge. They were able to correct the install at a hefty service charge call.

UPDATE - I spoke with a Miller's representative and they have extended an apology and remedied the misunderstanding. I am updating my review to a 5 star based on their customer focus and customer care from the follow up. They truly do care for their customers.

Miller's Heating and Air came out to look at my 3 ton Gas Pack unit that had stopped working during our coldest temps. They indicated my 19 yr old unit was done and it was time to replace it. The service tech called a field supervisor Eric Garner and he came to see us within minutes. Eric gave us a reasonable quote and assured us we could have a new unit installed the next day. Sure enough two technicians, Brian and Aries, showed up and began tearing down my existing unit. The new unit arrived and they went to work. The temp outside was brutally cold but they busted their butt's to complete the job in a timely manner. They were very polite, thorough and cleaned up all the debris around the unit upon completion. When they were done and probably frozen to the bone, Brian took the time to show me the unit in great detail and answered all my questions. I am extremely happy with this project and commend Miller's company for sending Brian and Aries to install my new unit. Thank you Miller's for an outstanding job and for providing heat to my home so expeditiously. I will recommend Miller's to everyone looking for climate control work.

I'm new to the area and needed service for a unit and didn't know who to call. Miller's sent out Will Williams who was very thorough and knowledgeable in diagnosing my issue and what to do to get me going again. I was impressed with his military background and experience. He was able to help me work through a warranty issue for my compressor. I signed up for a maintenance plan as well.

The Technician, Michael, was very knowledgeable and informative, answering any questions I had. Too, he was very respectful of property, and polite. My Invoice, however, contained a duplicate charge of $280.98. Otherwise, I am very happy with the service provided for my HVAC System, which is now 14 years old.
...Later: I was called by Miller's and it was explained that there were TWO Surge-protectors installed...that was the double charge...I'd not understood that because the verbal reference was always in the Singular: Surge-Protector. A mis-understanding.

Everyone was very professional, very educated, explained everything to a tee, and even provided pictures. All pictures were even sent to me for my records. The process of getting a new unit (heating and cooling) was so smooth and easy, it was fantastic. They had no issues adding the coupon prices, we're very clear about what I needed for my home, and didn't try to upsell anything like salesmen usually do. When I had questions they had answers, when I asked for extra HEPA filters for severe allergies they were able to provide an addition to the system for minimal cost. The fact that I was not pushed into purchasing a system I did not need was a welcome change and one that made me trust them even more. The install was much smoother than expected, quick, and relatively painless. The whole unit replacement took one day, including bringing the entire unit up to code from the 1980s. Considering the people my home warranty sent just weeks prior, I cannot recommend Miller's enough! If I had known it was going to be this smooth and easy to get things fixed, I would have gone to them first. I talked to various people including contractors in other areas in order to make sure I use somebody reputable and not someone with inflated references, and I can honestly say I will never use anyone else for my heating and cooling system. Miller's has made me and my family lifelong customers! I cannot speak highly enough about all of the individuals that I had the pleasure of interacting with from the first review of my system to the final install. Thank you everyone.

I am a landlord and my tenant had a concern about the oil level getting low, so I called Miller oil and Tabatha was absolutely wonderful and make sure the automatic delivery was scheduled for today. In fact the oil was delivered within an hour of my calling unfortunately my tenant had turned the unit off and it was not turning back on. So I told him to hit hit the reset button After turning the unit back on nothing happened that’s when I called Miller oil back and asked for them to send out a technician as the nozzle could have been clogged or something to that nature and Luna was very congenial and professional, and I got a technician out within a few hours And it ended up being a simple fix now my tenants are happy. I am happy thank you Miller oil service personnel

Mike was the service man that came to my house today. Couldn’t have been happier. If you hire this company ask for him. He is a No BS man, was honest, respectful, very informative and knowledgeable. I honestly can’t say enough good things about him! The lady that answered the phone, sorry I don’t remember your name. You were awesome and very friendly. I talked to 10 people today. She was very professional and was able to schedule and accommodate my same day appointment. My whole experience with this company so far has been amazing. They are coming back tomorrow for an estimate that I requested. I called them out to inspect a gas boiler that is at least 30 years old.

Dean Scott is the service technician who came out to service my NEW heating system when the heat was not working properly on one of the coldest days of this year. He came out and assisted with providing temporary heating until the ice on the system melted. Dean returned on time as promised and fixed the system. It has been working fine ever since. He will return to ensure the AC is installed and working properly as well.

I am GRATEFUL to have had him assist in a time of need. He was very respectful and patient. He understood my concerns and was willing to work with me to ensure I was comfortable with the room temperature after completion of the service. Miller's need more technicians like Dean.

KUDOS to Dean Scott!!!!!

J and Brice were excellent. They kept us informed throughout the process. Went the extra mile cleaning and wearing shoe covers when coming inside. Super professional installation. Showed me all the different components and explained what i am supposed to expect. Made sure all my questions were answered. GIVE THEM BOTH A RAISE.

First of all the customer service was so nice from the office to the salesmen to the installers. Everybody made us feel like they knew us. We were very comfortable talking to them and asking questions when necessary. The installers were great. They were on time and kept moving the whole time. Awesome workers that any company would appreciate having. The workers can make or brake a company’s reputation. They even left me a number to call if I needed help, or to answer a question. I guess you can see that we were totally pleased.

I had a fantastic experience with Miller’s Home Comfort from start to finish. After the oil furnace in my older Norfolk home broke, Nate walked me through the benefits of switching to a modern HVAC and mini-split system rather than sticking with oil. The installation team, Mike Banko and Caleb, were outstanding; they navigated the challenges of an older home with ease and finished right on schedule. To top it off, Wayne the delivery driver was incredibly courteous and helped transfer my remaining oil to a neighbor. Huge thanks to the entire team for their professionalism and top-tier service!

From start to finish, the professionals at Miller’s exceeded my expectations. Aaron Brunson met up with me initially to inspect my current setup and provided detailed steps on what to expect. He presented me with great options, and I felt like he was honest and transparent throughout our meeting. A week later, Everett Hutton and Philip Jordan got to my house on time and were enthusiastic to get it started. Everything was complete in less than 8 hours, and they cleaned up and explained everything to me. I feel like for what Miller’s provides, it’s definitely worth the investment. I highly recommend this company!

Everything was great until install day on Feb 7th. 1st of all the ladies in the office is wonderful. Very polite and understanding of my issues. Once installed I was told my thermostat wasn’t compatible so I had to go out & spend $200 on a new thermostat. Then was told the new system didn’t have enough freon & they didn’t have any on the truck, so we didn’t have heat for two days. After everything was set up on Monday & I received the warranty info I noticed I didn’t receive the system I thought I picked & that the 1 they installed is considered too small for my house. (Something they should have known) I called on Tuesday the 10th with my issues/concerns & was told someone would call me within 24 hours. After not receiving a call by Thursday the 12th (48 hours later) I once again called & was told Eric would call me within the hour. I then called again Friday the 13th (24 hours later) because I was still waiting on a call from Eric. Needless to say I’m still waiting. As I’ve told the office staff at this point all I want is for them to come and take their system back! I’d rather be cold than to do business with Millers! This truly has been a horrible experience for me & my family. All I want from them is to end our contract & come that their system out of my home so we both can move on.

Just wanted to give Lenard Johnson a "shout out." Lenard came out 1-27-2026 to service our whole house generator. Skilled and knowledgeable. Did a great job!
Not nearly as impressed with the scheduling staff. That's a whole other story.

I recently had four outlets replaced due to age, and I was pleased with the quality of the work. However, when scheduling the appointment, the service request didn’t clearly prompt for specific materials like an outlet cover or an extra outlet—both of which I forgot to purchase beforehand. As a result, the electrician arrived without the necessary items.

To improve this process, I suggest enhancing the information-gathering step during scheduling. Ensuring staff ask detailed questions about the required materials would help technicians arrive fully prepared and avoid disruptions. That way, time isn't wasted on-site, and the crew can remain efficient and focused on serving more customers.

Milliers Heating and Cooling was extremely professional from start to finish. Brad was very helpful and knowledgeable, took the time to explain everything clearly, and explain the different products they had to offer. The team that came out made sure the job was done right and kept us updated with everything they were doing. Their pricing was fair and transparent. Had an old oil boiler, A/C and air handler replaced with a water heater, updated A/C, and heat pump. It’s clear they know their work and take pride in what they do. I would definitely recommend Milliers Heating and Cooling to anyone looking for reliable, honest, and high-quality service.

They changed my appointment 4 times for an HVAC system check and cleaning. When the tech showed up to check the system. He looked at the air handler and then looked outside at my heat pump. When I went to check on him he was in his truck writing notes on his tablet. I asked if he needed me to open the gate for him to look at the heat pump he said he was already done. The complete time checking the system was approximately 42 minutes, all previous inspections and cleanings have been approximately 3-4 hours. I understand the cold temperatures and will leave it at that.

Our experience was one that will lead to repeat business. Eric was kind, professional, and informative. His transparency put us at ease and he made sure we understood exactly what was going on at every step of the process. We are thankful for the recommendation that led us to this company and will keep them at the top of the list for future needs.