HVAC reviews in Chesapeake, Virginia

The technician, Omaris, arrived early in the morning and completed everything quickly. He was very professional and courteous and explained everything he was doing very clearly. Omaris even did a few extra tasks that I had questions about just to help me out. I will continue to call Russell’s for any work that needs to be done in the future. Thank you!

Our technician, Roderick, was wonderful. He was very professional and explained everything that was going on. We were worried we had additional damage to our HVAC than just the ductwork. Roderick assured us it was not that bad. I would highly recommended Russell’s American Mechanical!

First I'd like to say thank you. I was truly stressing over my leaking water heater. I called you and you found time to send someone over. The technician was very professional and knowledgeable. He brought my stress level down. The next day service is unbelievable. Thanks again.

I had a thermostat that couldn't gage the room temperature right. But I didn't know why my furnace couldn't hold an even temperature. I called a couple of other companies I used before, one said they couldn't come for 5 days, the other tried to tell me I needed to replace the whole system.
Not Russell's American Mechanical. They came within an hour or two, fixed the thermostat until my landlord could approve the thermostat and wiring issue for a fraction of the price of the other company.
I will call them again for my other properties and issues.

I'd been hearing a rattling noise behind my bathroom wall. I wasn't sure if it was plumbing or an animal of some kind. The technician thoroughly investigated, going into the attic and everything. He ended up cutting a small section from the wall to further investigate. He was able to identify the source of the noise. I appreciate him going the extra mile. We were prepared to pull out a wild animal of some kind, but thankfully, that was not the case. I was able to cover the hole until I can get it properly repaired.

Extremely disappointed, the organization came out twice to my home and only temporarily fixed the heating problem. A large sum of monies were paid, which was a waste of my time and money.

My impression was that it was a set up to get additional services. Can you trust your feelings? To be transparent, not in all cases, but this company did not give that honest vibe…

I must admit, we are happy we are part of the Russel Family! Nothing beats having piece of mind and minimal worries. Thank you Chris for coming out and explaining it all to us. You made a difference for us today. Thank you thank you thank you. Our generator is purrs now..

Brian came out to give me an estimate for a whole house Generac Generator system. He was super knowledgeable and explained everything in an easy way to understand. He was on time which I really appreciate.

So, on Sunday, Dec 7th, around 3pm I noticed that our HVAC unit was smoking and leaking. I was afraid letting it continue to run would do more damage, so I turned off the system. We immediately called Russell's.
We had such a positive experience the first time we used Russell's, especially with their technician, Lucius Wood, that we didn't even consider calling any other company. I was shocked and relieved that we were able to get an appointment as early as Monday night. When I made the call, I asked if Lucius was available and it turned out he was working "on call" for Monday night. It was great to see him and, of course, he was just as courteous and professional as last time. He was outside working on our system during the first snowfall of the year, but the cold and snow didn't seem to phase him. He was able to identify the problem and our system was working perfect when he was done! Another thing: beside Russell's being able to make an after hours appointment so quickly (barely over 24 hours) and the excellent service, both technically and professionally, their prices were less than all the other companies (i called other companies out of curiosity). Both times we have used Russell's, their bill was drastically lower than all the other companies I called. Add that to prompt, professional and courteous service and you've got yourself a winner. I guess we were already Russell's American customers, but now we are customers for life. Do yourself a favor and go with these guys!

I’d been having issues with my HVAC system and called Russell’s American Mechanical. From the first phone call, the team asked the right questions and got me scheduled quickly. When technician Justin Skovinski was on the way, I received a text with his picture, service rating, and a live tracker. I loved this feature — so many companies say they’ll keep you updated, but Russell’s actually does. Justin also called to confirm, which was a great touch.

After checking my system, he clearly explained the issues and gave me options without any pressure. I decided to move forward with a new system, and they were able to schedule the install just a few days later.

On install day, I received the same helpful text updates. Brandon “Yeti” Haywood and his coworker were fantastic. They were friendly, respectful, and I felt completely safe with them in my home. They explained everything as they worked, kept me updated, and treated my home with care. They even cleaned so well you couldn’t tell anyone had been there.

When they checked the airflow at the end, I realized I don’t think I’ve ever experienced a solid HVAC system before 😂. I’m ready for winter now and looking forward to a lower power bill.

Thank you, Russell’s American Mechanical, for such great service from start to finish. 💫 10/10 🌟

We have used Russell for a while and really trust Mike. He truly goes above and beyond and is honest about what you need and explains how the repairs will not only impact the system but my electric bill. The only negative I would say is it seems a bit pricey for some of the ducting needs so I declined today but do plan to have the work done soon.

Jaden was terrific! We've now had 2 service calls from Russells, and are amazed by the friendliness and professionalism of the technicians. No complaints whatsoever!
One suggestion, however: be in touch with Russell's to set up your appointments well in advance. They are extremely busy!

Technician was great but when he left, the furnace would not turn off and was heating the house non-stop. Called the “emergency” number but they couldn’t send anyone until 8am the following morning. I contacted the same technician and he thankfully answered, even though it was 9pm. Turns out he left a jumper wire connected which wouldn’t allow the system to turn off. I removed the jumper and the system turned off, but now the thermostat had a blank panel and would not turn on, even when using the app which was all I had available since the thermostat wouldn’t work. The following morning, another technician arrived at 8:40. She determined the problem was the thermostat motherboard failed due to the system continuously sending a call signal due to the jumper being in place for so long. She replaced the thermostat and everything is back to normal. Both technicians were extremely pleasant and courteous AND the tech from the previous night actually reached out the next morning to check on us which was greatly appreciated. Other than the inconvenience of not being able to get a tech to come out until the next morning to correct a problem caused by another tech and not having heat for the night when temps were in the mid 30’s, we’re still very satisfied. Stuff happens, but it’s nice to know the techs take ownership and care enough to check in to make sure everything is good. We’ll be customers for life!

We had a great experience with Russell's American. Everyone was pleasant to interact with starting from the rep who scheduled the appointment and ending with our encounter with their technician Tyler. He addressed our concerns and gave us good explanations as to what issues we may have been experiencing with our HVAC.

Fortunately, my issue that i thought would be a major issue took 2min to fix. I can not recall the techs name, however he was super personable, respectful, and insightful. The initial call for support was excellent customer service. So grateful for the waived fee especially because what i thought would be was not therefor, offering that is gratefully appreciated. They are time flexible and communicated as stated to provide an update about arrival prior to coming to my home. Thank you!

Russel’s helped me out quick, they came out within 90 minutes of me calling and got things remedied. The next day the remaining work was completed by two lovely gentleman who worked quick and clean and we had communication about what happened how it was being fixed and anything else could do around the house to help prevent any future issues. I learned a lot and my home will be better for it in the long run. Thanks 😊

Required our yearly "Generac" generator service. The service tech "Chris" was great. Noted a small issue that needed attention. We highly recommend R&A. For both generator install and service. Decided to purchase extended 10 year generator warranty.

What a great company! Preston was professional, communicated with me throughout the inspection and spent time answering my questions about an existing home generator (which is new to us). He took the time to explain the system and performed a maintenance check. Scheduling was easy and I would definitely recommend!

The service was outstanding - our furnace died with a 5-day-old newborn in the house with outside temperatures in the 20s/teens. We were able to make a same-day appointment to assess the system and a new furnace was installed less than 48 hours later. The customer service was phenomenal - we will be using Russell’s again!

The plumber did an amazing job helping me with my water meter. He was very informative and took the time to explain everything clearly, which I really appreciated. He was also extremely responsive and was able to come out quickly. Professional, helpful, and efficient—I highly recommend his services!

I had water heater issues and gave them a call. Sasha answered and was such a pleasure to talk to as well as helpful and informative. When she told me that they would be able to come the same day, I was even more thrilled. Ashton and Phil showed up promptly and got to work. They addressed my problems and were very efficient. They were done in no time. They were also very informative and kind. Great service all the way around. Will be using them again.