HVAC reviews in Hampton, Virginia

These guys totally nailed it. Mine was a small job, just a section of furnace ductwork that I needed to have rewrapped, and I'd had trouble getting anybody out here to do the work. Emily at Lighthouse was super nice, super efficient; the technicians came out here and did the work and were polite and professional and were here on time and got the job done. I'd definitely recommend them for a much bigger job.

We replaced our old system with a new Trane Comfort System from Lighthouse Mechanical. The whole process from start to finish assured us we made the right decision. Very professional, an honest company that doesn't pressure or upsell like big box stores. We highly recommend them!

After living in a home for 1.5 yrs that was brand new upon purchase, I was shocked when the a/c broke. We literally got one summer out of it. But, nothing is perfect, so I called our builder and he directed me to the installer. The point of contact that I spoke with was incredibly vague, but mildly polite about my warranty information. When a diagnostic appt was made, it was still unclear what costs I would incur. I was told, however, that I would be able to avoid a diagnostic fee this time. The technician was awesome, prompt and found that the evaporator coil was leaking. He filled my system with refrigerant in the hopes that it would last unail my part came in. I found it surprising that after a few days, I had to call in to see what time frame and what price I would be looking at. I spoke to the same rep as before, who told me that I would only pay labor charges, and additional refrigerant if needed. The part cane in, service was scheduled, and again the technician was great, and quite fast. However, when it came to settle I was charged the labor, diagnostic and refrigerant. I paid the bill, and then called and spoke to the SAME rep, who vaguely explained that I had to pay the refrigerant fee, yet the technician was able to recover all refrigerant he had used initially. I found this to be conflicting, perhaps I'm wrong. I am no HVAC specialist. I inquired about the diagnostic fee, and was told I should not be charged for that. I was told she would look at the paper work and gwt back to me. Almost three weeks later still waiting. At this point I'm done calling, and while I could use the money, I'm just tired of calling the same person. I awarded two stars bc the technician was amazing. However, I am very weary of using this company again. The biggest problem seems to be with the front line, first point of contact.

Lighthouse Mechanical is a rip off. Their diagnostic price will not be included with any needed repairs. I needed services done in my furnace. I was informed that I needed a Hot surface ignitor for $242 + the $79 diagnostic fee for a total of $ 321. The furnace worked for 20 minutes and I was without heat for the whole evening until the next day until I called to inform them. They sent another technician to my home to inform me that I now need a control board for a total of $369. Their diagnostics should have indicated that the control board was bad in the first place. They did not want to offer a discounted fee or include the diagnostic fee with the price of replacing the control board for the misdiagnosis nor for the inconvenience of not having any heat for 24 hours. I would not recommend this company to anyone. :( :(

I was extremely displeased with Light Mechanical this Summer. The first technician, who was supposedly their most skilled guy, spent more time commenting on how old the system was in the house. I get it, it's old, but that mentality seemed to affect the proper diagnosing of the AC unit. The first tech only checked the outside portion of the unit and did not even bother to check the inside portion which was located in the attic. He put a small amount of coolant in the unit and essentially left (after charging me a few hundred dollars). I had had another technician dispatched from Lighthouse (because there was no change in the performance of the AC) and he did a much better job. He also took his time examining the AC unit. Although he gets an "A" for effort, he could not figure out what was wrong with the unit. He also referenced the age of the unit. I tried getting in touch with Lighthouse Mechanical's manager (I was supposed to get a phone call back...that never happened).

After waiting for a few days, I contacted another company. Not only were they more professional, but they figured out what was causing the problem. Apparently, Lighthouse Mechanical did not correctly measure the outside AC unit (it was giving a false coolant reading). The unit was essentially way lower on coolant. Once the other company filled it up (properly), the unit began to function much better.

Bottom line, I wish Lighthouse Mechanical would have taken a more professional approach about trying to fix my unit instead of spending more time commenting on the unit's age...which ran fine when properly topped off with the right amount of coolant. Thanks for taking my money Lighthouse Mechanical, and not doing anything.

I have found Lighthouse Mechanical to be far better than any other HVAC company in the area. Their prices are quoted prior to commencement of a project and they follow up with you after every service and installation. My overall experience with this company has been positive.

We lost our heat in a snowstorm. Called Lighthouse, they were there in hours. House was built in 1990 so entire unit needed replacing. Lighthouse replaced unit in one day at a fair price and cleaned up. Outstanding service and workmanship. This work was on daughters house, mine was built in 1990 too and they will get the call.

Have used this company for years and am always pleased with the service. From Kathy the office manager to Keith my mechanic they are always professional. Thank you all for taking such good care of your customers

Called lighthouse mechanical because I had water from my air handler dripping into my vent. Had technicians inform me it was only condensation safe to run my system now I have 30 gallons of water under my house and damaged vents. lighthouse mechanical Owner Timothy Elliott takes no responsibility just refers me to his lawyer Wayne Moore out of the Newport News Virginia don't trust this company guy is unprofessional hangs up on me will not take my call I'm going to have to take them to court at this point

Our HVAC system stop cooling and your company sent an experienced HVAC tech to diagnose the problem. Mr. Phillip was courteous, professional and detected the matter quickly. He answered all of our questions and we felt very comfortable with the process to go forward. His 20 years of experience and knowledge gave us the confidence we've been looking for. Your company will be highly recommended to my friends and family.

Thank you

B/M Thomas-Howell

Top of the totem pole from beginning to end. The sales rep was professional and knew the product extremely well. The installers were the best I have seen. They worked non stop except a lunch break and went above and beyond like I have never experienced before. Keep up the great job and I will be recommending Trane and Lighthouse Mechanical to everyone I know.

He gave me the quote of hourly rate and told me it takes 4 hours to repair it. However he finished the work in 2.5 hours and still charged me for 4 hours ( on top of $100 for the first visit) because "some people take 4 hours to repair it". I will not recommend this company.

I can’t make enough positive comments about this Lighthouse Mechanical, from the owner to every tech that worked hard to find and solve my extremely vexing issue to the officer personnel who were also very helpful. It’s obvious that the corporate culture is one of treating customers well, hiring well-trained, polite, hard working and experienced professionals. This is the kind of company with which I like to develop a long term relationship as I know that I will be treated right, the personnel work hard and the prices are fair. I highly recommend them.

This has been nothing short of a nightmare. In summary, the heater is not working, asked them to come out two days ago to fix the problem. I was told the problem was "fixed," mind you they were called due to our electric bill being close to $600 on a 1600 sq. foot home. This was completely their fault due to an installation error. I called again today due to the vents blowing out cold air (two days after it had been "fixed") and was spoken to like a piece of trash by their office staff. The staff was apparently upset about a letter my deployed spouse had written asking them to correct this matter. I waited on them for over an hour after they called today telling me a technician was in route and would be there in a few minutes. My little one needed cough medicine so I left the door unlocked (after waiting 'the few minutes for them') to show up. I received a call just now from one of their polite (insert sarcasm)office staff stating that they weren't going to wait "an hour on 'me' to get home" and I'd have to reschedule in the morning. I would also like to point out that although Matt is a great salesman and personable, don't expect anything from this company once their sale is made.

Keith came out to my house today to fix a wire that was disconnected/ severed from my AC unit. He was very professional and he gave me advance on how to clean the grass out of AC unit so that my unit will run better. He showed me how to disconnect power from my unit and how to take the top off of the unit so that I could clean it. He did an awesome job thank you so much it was also really hot outside and he never got irritated with me for asking questions he was awesome.

The whole experience was phenomenal. Starting with those who answer the phones; they couldnt be friendlier. Kevin, who did my quote and planning(I believe), gave a good and honest vibe from the start. To Jake and his crew, who did the installation, they were pleasant to have around the house and very accommodating to my schedule. Very glad I shopped around a little bit and certainly made the correct choice.

So thrilled with Lighthouse! I called and received an appointment that fit my schedule for the very next day. The tech came and he was courteous, professional, and efficient. We received photographs of all work completed all at an AFFORDABLE price. If you live in Williamsburg, this is the company to call!

I appreciated that I was able to schedule a repair appointment online during the weekend. Emily called on Monday morning to confirm the technician would arrive later that morning. He showed up on time, diagnosed the problem, and had the necessary part in his truck to complete the repair. We are happy with the process and the quality of the service.

I highly recommend this company. I got a Trane unit for my house and works flawlessly. Mr Tim Elliot was very professional and polite, he answered all my questions. The technicians that came and installed the unit were also very knowledgeable and professional, it took them only 5 hours to remove the old unit and install the unit. I will definitely do business with them again.

I wanted to install a furnace and air conditioner to replace the 24 year old furnace I had. I have a two-story home and it was difficult to keep the temperature comfortable in both areas. Matt was great! He made suggestions, did not pressure me into making a decision. The work crew was great - very knowledgeable and cleaned up each day when they were finished.

We had a new Trane heat pump and air handler installed in the fall to replace our 18 year old system. I got estimates from 4 different companies ranging from large to small. After Matt came and did the estimate, I knew that I was going to choose lighthouse. Lighthouse offered the best package deal with price, service, and people combined. The install team was excellent and even did a great job installing an additional UV air purifier for me. I wanted to wait a couple of months to make sure everything was going to operate as advertised and so far its exceeded my expectations. My electric bill has dropped and my house does much better staying at temperature. I would recommend Lighthouse to anybody that is looking for a good install at a good price with quality people doing the job.