HVAC reviews in Lorton, Virginia

I’m a new, first time homeowner so still learning about everything. I had pipes randomly start rattling after a shower and couldn’t find the issue. Called a plumber out with the $100 rush fee to be safe. He took one look and said it was high water pressure and a $1,200 PRV installation would fix the issue (didn’t even gauge the pressure). Also took a quick look at my 7-8 year old water heater and said that should be replaced too. Gave quotes and encouraged the annual membership they offer. A few days later, I had the city come out to measure the pressure to see if they’d cover the cost of a PRV…it was 45 PSI. That day I found a leak in the backyard shed which I thought water had been cut off to (7 days after I call their plumber). I’m an idiot for not checking but so are they…

Ethan is outstanding and done and great assessment. F.H Fur needs team members like him! Totally satisfied with his ability to communicate with me during the entire evaluation. A+A+
Thank you Ethan! I truly mean it.

I had a great experience with Victor “HVAC technician” who serviced my system. He was professional, knowledgeable, and took the time to clearly explain what was going on with my unit. He diagnosed the issue quickly and made the necessary repairs efficiently without trying to upsell unnecessary services.

What really stood out was his attention to detail and willingness to answer all of my questions. He made sure everything was working properly before leaving and left the work area clean. It’s reassuring to work with someone who is honest, skilled, and takes pride in their work.

I would definitely recommend this technician and company to anyone needing HVAC service.

Shay (plumber/techician) came to my house on the same day I called in and checked my leaking water heater (over 10years old) - he said I need to replace the water heater asap and provided me a quote so I decided to have it replaced. He came next morning and installed a new water heater. He worked delligently and did a great job! He also recommended to have install a PRV due to my house water have high pressure and provided me a quote. I might have it done soon.
Shay was very pleasant, easy to talk, skilled on his job, and explained well when I questioned. Recommend his work to others.

I had an excellent experience with Thomas Edwards from F.H. Furr today. He was incredibly professional, knowledgeable, and took the time to explain the entire replacement process for my HVAC system.
What really stood out was his attention to detail—he walked me through every step of my upcoming install and got me next day service. It’s rare to find a technician who is so thorough and transparent about the technical side of the job.
Thomas was respectful of my home, answered all my questions about my new system, and clearly takes pride in his work. If you’re looking for a high-quality, 'white-glove' service in Alexandria, I highly recommend asking for Thomas!

Technician was in and out in 30 minutes! Quickly resolved my heating issue. Thank goodness 😅

The technician that handled my call put shoe covers on before he entered my home, introduced himself, asked me what my concerns was with my A/C-Heater unit and immediately took action checking and diagnosing the system. Very professional and courteous. Asked if I had any questions or other concerns with my heat/ ac. I am definitely satisfied the work performed and will continue to call on United Air Temp for more excellence in service! Thanks again.

United Air Temp is very quick to respond and the technicians are very courteous. Job was done correctly and quickly.

I received professional and timely service. My plumber responded on time and he quickly found a leak in one of my pipes. He was courteous and professional and fixed the problem in a timely manner. Thumbs up.

I was recently assigned United Air Temp through American home shield (AHS) and despite me explaining that my Carrier Infinity system was showing an error for outside sensor. They tune my system and left without repair. It was running at that time, but that last 2 days. After coming back out under warranty work I was finally able to convince the supervisor to order the part only after showing the technician where the sensor was. We are in the middle of summer going through a heat wave and here I am 3 weeks with an A/C system that does not work. Even after explaining that I have 2 animals and 2 kids in the house they keep giving me the same story. Part is on order with no delivery date.

I guess a company as big as them cannot expedite the part. I will never use them again and would strongly recommend you steer clear of this company.

Repair was a little challenging but the technician did not give up nor get rattled. He was professional and got the job done.

United Air Temp is great! We have used them consistently to help maintain the systems in our house. The techs are friendly and aren't pushy to upsell. They answer questions thoroughly and make sure I understand any work being done.

United Air temp came to my home April 1, 2025 to install a gas water heater. The installation did not go smoothly. They were in my home for over (6) six hours. First he set it on vacation mode, then after he got that right, it wouldn’t fire up. The whole time these two were in my home they failed to keep me informed of what was going on. ( They are Brandon and Deajo). Brandon was basically useless sitting in the truck all day. When they finally finished I was told that the county had to send an inspector out because of Gas and they would call me to set up a date and time within 7 days. . Needless to say, today 04/24/25 as I write no one has called me or scheduled. I have been in touch with United Air Temp and talked to the following people with no results, (Sean, Eric, Jasmine and Ashley). I also talked to another individual who scheduled me for an appointment on 04/18:/25 between 8am-4pm. Found out the day before through Jasmine that this appointment was never scheduled. I again called permits department at United Air Temp on 94/23/25 and talked to Ashley who stated that Jasmine did get the approval for the permit and it was in a file on her desk. Guess what, Jasmine is on vacation, and so I guess I’m to wait until she returns. This is unexceptable. Ashley supposedly scheduled me for today between 8am and 4pm today 04/24/25. It is now 12pm and I have heard nothing. I am totally frustrated with United Air Temp. Every time I call it’s another excuse. It has been 24 days. We are dealing with GAS, combustible, and this company could care less.
IF YOU WANT QUALITY SERVICE WITH FOLLOW-UP, PLEASE DO NOT USE UNITED AIR TEMP.
Follow-up to come…

Awful awful awful. Spent $40,000 on a new HVAC system and can’t get a call back from anyone!!! Even when I informed agent there’s a baby in the house without heat!!Never again!!

The technician arrived as scheduled and after giving me a brief on what was to be done, he embarked on his work. He was knowledgeable and precise on what needed to be done. He made a critical recommendation on the need to instal a water sensor to monitor system flooding. Overall I was very happy with his work.

Customer Service: 10/10

Contacted them for a plumbing issue in the bathroom via AHS Warranty and they were swift in their response. A technician was able to come within 24h of the request and resolved our issue. They were very personable, knowledgeable, and had ample tools necessary to fix the issue. We will definitely reuse them in the future should another issue arise.

We continue to receive excellent service from United Air Temp. We’ve used them for plumbing, heating and electrical service since 2014. They’ve always been professional and provided high quality repairs and installations. Recently, we had plumbing work performed in our master bathroom. The technician Antuan was highly professional, courteous, and knowledgeable about our particular issue. He also communicated well prior to and, during the appointment. And he was very patient, as our issue required him to come back to our home the same day.

Technician came very late. Didn’t do any diagnostics of the unit and never bothered to come inside to check the furnace. He spent almost all his time on his phone. Very poor service.

Very poor experience with United. They were contracted through my home warranty. They ended up recommending $28,000.00 worth of work, didn’t finish the job (reinstall a toilet) so I couldn’t get a second opinion without United coming back out. This whole process took two months of back and forth. I ended up contacting my own contractor. They came out and cleaned the pipes (properly this time) and couldn’t find any of the “problems” that United said needed to be addressed. The problem with my plumbing is now fixed at a fraction of the cost and my whole house didn’t need to be torn apart. Very disappointed.

BEWARE. Do not use this contractor. We had a new furnace installed in July 2021 and have had nothing but problems ever since. The technicians are inexperienced and have no idea what they are doing. They also contradict each other. We had to get a different contractor come and immediately determine why we now have a burning smell. There is actually electrical wiring burning and it could have caused a fire. The installation was amateur quality. The new contractor immediately found the problem. There is no way a new until installed only 6 months ago should have this problem. OH, this is only the beginning. I will not go into all the other issues. We have obtained a lawyer to get our money refunded so we can get a new system. The new contractor is doing some repairs and I plan to get reimbursed for his fee as well. Please save yourself some headache, lack of sleep and money. I'm so grateful God covered us and did not allow a fire to break out.

My tech was Michael. He was courteous. He contacted me with his estimated time of arrival and was on time. He came in accessed the problem and resolved in a timely manner. I was free to go about my day.