HVAC reviews in Lorton, Virginia

Technicians were good but very unfriendly and unfaithful management. He pushed my air-conditione repair time from 2 weeks to 3 weeks with 100 degree out side. Giving me reason parts not arrived. He doesn't want to give me tracking number and hung up the phone on me.

The service was excellent. Th engineer came in time, was professional and efficient. He quickly found the leak , got necessary parts and fixed the leak. He cleaned after himself and was very polite. I am completely satisfied with the service!

United Air Temp does not provide consistent customer service. I used to compliment them as a company because I had great experiences with them but recently, I’ve been beyond disappointed. My AC unit has been out since early June. Three technicians have come out, each with a different diagnosis. The repair is covered through my home warranty. Since the June 9th visit, they have yet to inform the home warranty company what the issue is and instead inform the tenant the manager will contact me about a full replacement. I am incredibly disappointed and I used to request this company. I have no idea if there is a change in management or what but this is definitely sketchy.

What a joke. United Air Temp booked me knowing my system required roof access. Tech showed up with tools but no ladder — because the company doesn’t even carry extension ladders! On top of that, they won’t touch ceiling air handlers (which they could’ve told me on the phone). Wasted my time for absolutely nothing.

Generally speaking the experience went well. The repairman was very knowledgeable and was training a new employee. It's always good to see mentoring. I would have given five stars but he broke a piece of the PVC pipe and then put electrical tape on it instead of actually replacing the cracked pipe.
I addressed it with him twice and he explained why his fix was appropriate but I know it is not.
If he had replaced what he had broken this would have been a five-star review.

Our tech Mohammad fixed 3 plumbing issues very efficiently and without any problem. Highly recommend the professionalism with diagnosis and repair.

Do not sign a maintenance contract. First visit: Technician cleaned the blower fan. Did all the checks. Did not tell me there was mold in the air handler, and that some of the coils on the coil evaporator were rusting and leaking. Second visit (seasonal/summer tune up): Technician did all the checks; told me there was mold in the air handler. Got his supervisor (sales guy) to come out. Tried to sell me $2500 worth of UV lights to get rid of the mold, but that they could not clean it. Sales guy also gave the option for an entirely new system for $16,000. What? no remediation for water that caused the mold. He was using terms I did not know, the conversation was frantic, had to interject to ask questions. Regardless, regular maintenance was not done. Did not clean condensate tray and line. Called back a couple weeks later and they wanted $175 to clean only the coil evaporator. These guys are so frustrating to deal with. Moving on.

The technician was knowledgeable, professional, courteous, and quick. He fixed my issue pretty fast and thoroughly explained everything that was going on.

The tech was excellent. He arrived in time and after inspection, explained the issue and what had to be done to repair. He repaired it and did so with no problems.

The ability to have United Air Temp to make an urgent/emergency call on Friday 7/11 evening was a Godsend. We had water pouring through the kitchen ceiling like it was raining in the house. I know that getting services after hours & especially on a Friday night is almost impossible, but United Air Temp took the call & the rest is history. I don't recall the technicians names, but they worked very well together & did a wonderful job. They answered all of our questions & left instructions for letting the ceiling dry out before getting the holes closed & ceiling restored. We are waiting to get the ceiling restored.

SAVE YOURSELF!! Save yourself from getting absolutely scammed. They are so nice on the phone and in person - turns out they are either intentionally or negligently sabotaging you the whole time. I had previously written a glowing review of Jeremiah, Kevin and their Central Florida crew.
Now 1000’s of dollars of repairs later (due to home damage from them bypassing my 2 emergency shut off floats and the poor installment of a drain pan), they have stopped responding - even after agreeing that they were at fault and offering to pay for the damages. SAVE YOUR SELF!!

Great company and AWESOME employees. This was actually my second repair call within a week...on two different plumbing issues. Expeditious and courteous service! We have actually had work performed by them in the past and it has ALWAYS been TOP-NOTCH.

Definitely my HVAC and Plumbing company of choice...EVERYTIME!

Please read all reviews on multiple platforms. DO NOT USE THIS COMPANY! Installers showed up 12 hours late no call or update or anything. Installed AC at 9pm at night and did not install it correctly. One of the techs wore no uniform and spoke zero English. I called them back out to address the non working issue, waited several hours just to be told he can't make it and someone should be calling me. No one called me and I asked for someone to show up. No one showed up. I get a call saying I need to go through the warranty company even though they installed it. Would've been nice to know this from the beginning. DO NOT USE THIS COMPANY YOU'VE BEEN WARNED!

Tech was responsive to issue I stated, worked hard to find solution & clearly communicated the options. His friendliness & hard work eased my & stress & improved my experience in the troubling situation.

I’ve been using UAT for years and they’ve been great. They replaced by entire AC system, and installed a new hot water heater. But you’re only as good as your most recent interaction, and my most recent interaction leaves a lot to be desired.

I woke up to find that my hot water heater that UAT installed a few years back was leaking from the top of the unit. I called the “24/7 emergency” plumbing line and was asked to leave a voice mail, which I did. An hour later I called again and left another voice mail. I never got a call back.

After waiting a bit more, and having water still actively flowing out of the unit, I called again and apparently the office was open. Was the person I spoke with aware I called and left messages? No. Are you kidding me? What’s the purpose of an emergency line if you don’t answer the emergency messages? I’d have gone elsewhere if I knew you didn’t actually respond to emergency calls.

You can do better, UAT.

And as it turns out, the warranty on the unit they installed in 2018 had just expired….one month prior. Very convenient.

Edit: lowered a star based solely on this experience today. The friendly person who answered my call said the tech had a 24 hour window to service the system. 24 hours to respond to an emergency call? No thank you. I cancelled with UAT and went with a competitor who had someone out in 45 minutes.

Jordan, our plumber contacted us to schedule the appointment promptly. The appointment was scheduled for the same day and our problem was fixed. We really appreciated his prompt response and plumbing resolution. Thank you

I've never had such a poor experience with a plumbing company. My warranty company assigned them to handle a simple leaking garbage disposal with now faulty internals. They tried to charge separate $189 service fees for the replacing the garbage disposal arguing the gasket, parts, replacement, etc. are all separate. Plus, despite numerous calls to them ahead of time they didn't even bring the garbage disposal with them. I immediately told them to leave my house. I would give 0 stars if possible.

If anyone is looking for customer service, this is not the place. They tried to upsell me multiple times (industry standard for good sales reps). However, they had me pay for something that I did not need. It took several phone calls to get this refunded back to me. Once it was refunded, they gave me no notice of the refund and I had to call again just to find out.

Bigger issue is that I had another problem needing addressed. I have called 4 times and each time I was told that I would have a call from a supervisor/manager within 24 hours. After a week of waiting I have to call back. Then next time I waited two weeks. I still have not heard back. My install was early June, it is now late August.

It is a shame considering the competitive market they are in and customer service plays top factor for a lot of people. Please consider using a different company if you want honest service and better customer service.

Great service with United Air Temp. Technician was punctual and very thorough. He was very knowledgeable. He addressed all of my concerns and completed the job in timely fashion.

Services not complete yet. Had to order new water tank that’s under warranty but waiting on “ installation costs “. Also, waiting on parts for furnace. They are subcontractors for American Home Shield. We will see what the installation prices will be and I’ll do another review. I have googled prices and checked with other contractors.

The Service Technician repaired my water tank and was courteous and professional throughout the process. He was very knowledgeable and explained everything to me. I would highly recommend United Air Temp to anyone. I have been with the company for over 10 years.