HVAC reviews in Lorton, Virginia

Our furnace and air conditioner were replaced by ME Flow a few years ago. Emerson came this year to do our annual cleaning and inspection of our air conditioning unit. His work was terrific. In addition, I asked about the whole house air purification system, and he was able to tell us how it works, what it would provide *above our current filter system,* and how much it cost. He recommended surge protectors for both our indoor and outdoor units (which are relatively new). Having experienced summer surges in our area, we thought that was a good idea. Everything was able to be provided, installed, and up and running within 24 hours.

Emerson is both knowledgeable and friendly; our Labrador was so excited to see him return today!

We renewed our annual contract to have ME Flow continue come do our inspections and cleaning with the seasons.

We have been customers of ME Flow since 1992. Once again they came through quickly, efficiently and solved our water heater issue. Sadly, the water heater needed to be replaced, but it was done in the same day in a few hours. We also take advantage of their annual contracts for heating, cooling and plumbing. ME Flow has been great for our home needs and I would highly recommend them for yours.

Thank you for sending Melvin to work on our plumbing issue. He was fantastic—very friendly/pleasant, thorough, and helpful. He kept troubleshooting until he found and fixed our issue. People like him will keep us as ME Flow customers for a long time. Can’t say enough good things about our experience with him. Thank you!

1.28.2025 - Called out ME Flow because the Thermostat went dead. Tech advised it was because of loose wires.
1.29.2025 - Thermostat went dead again.
1.30.2025 ME returns and advises I need a new furnace. However when I advise it was still under warranty they advised they could just get the parts.
2.3.2025 - ME Flow calls and said the parts were in and scheduled to come on 2.4.2025
2.4.2025 - ME Flow called and advised that some of the parts were on back order but they could jury rig a solution. I told them no - I wanted it fixed properly.
2.5.2025 - ME Flow said they now had all the parts and wanted to come the same day.

In summary I have lost total confidence in this company. One ly after another. Buyers beware.

Contacted ME Flow for an inspection of our HVAC system since the previous owner used them and the magnet had their information. Was sent a bio on Pete, but he brought a second technician (*possibly a trainee). Within 5 minutes of arriving, both of them were already starting to try and sell us on a service package and new equipment. Pete left and the other technician inspected our HVAC system. He said it was old, but in good working order.

Less than 24 hours later, the HVAC system was making very loud noises so we contacted ME Flow. They booked another technician to come out; he diagnosed that the fan calibration was knocked out of alignment during the inspection. Then, he offered to charge us to fix the fan...that his colleague broke. He also provided the service pitch. Now the heating system was unable to be switched on, so I asked him what my family was to do in the freezing temperatures currently and projected to drop overnight. He offered heating fans.

I contacted customer service and they informed me they elevated the situation to their manager. I did not hear back after two hours, so I called again. The manager informed me that he elevated it to the senior management, since he was limited in his options--(*he said he could send another technician, but agreed with me that we had the diagnosis, and, unless they had the part and technician to install, he could do no further). He said that senior management worked on the weekend. Again, I highlighted that they broke our heat and my family would not be able to stay in a freezing house due to safety issues. I told him we would stay in a hotel, but I hold the company accountable if any damage occurred to the pipes or house.

We are now 72 hours from when ME Flow broke our heating system in the middle of winter and have not heard back. Based on their behavior, this company is only focused on predatory business development and profits, not service. I also question the timing on the system breaking since the technicians informed us we needed a new system--convenient timing.

I will update if we hear back, but my experience was extremely negative--the other companies we brought out to look at our system provided a much better customer-service experience.

**UPDATE**
ME Flow sent me a standard robot response to contact their main number since they pay more attention to social media than customers. Still have not heard from the management, as I was informed on 96 hours ago. So, no heat...in winter...for the last 4 days.

Felt scammed. Came to diagnose and check leaks got charged $400. Then got quote for repair which is not cheap but felt had to go with them because already spent the initial amount. Called monday, they said will come on wed, no one came. Followed up thursday no one came, said coming on friday but dont believe them anymore so cancelled everything because who has time to wait around everyday for someone who might not come. Now need to find another company to come fix which will be another $400 just to check. In the end lost money to them still nothing fixed. Not worth it.

Edit: They're scammers. Had a second opinion come to do an inspection and both the items they recommended for replacement were fine. They're taking advantage of the good will of people. Stay away.

Original review: Be warned. Not transparent or competent, will send you the invoice before proof of service. Proceed at your own risk.

Kiyan and crew did a great job installing our new heat pump system. Arrived early and stayed until the job was complete and then tested the heating and cooling and demonstrated the thermostat. All is great working order.

Kiyan and crew did a great job here today in installing the air handler in our very hot attic, as well as the outside unit. Thank you! - David White 8705 Standish Rd

Mr. Kiran was extremely professional. He came to check on our brand new AC unit when it had stopped working after about 4 days of brand new installation. Took about 8 minutes to fix. I totally recommend!

Kiyan and his team did a great job installing a new HVAC system. His service and personality were welcome during the install and he was extremely responsive to any request. Would love to have him back every time.

My experience with the technician was fantastic. Unfortunately, this is not the company that I knew 25 years ago. The cost to unclog a drain was over $600. It was quoted to me that way. I expected there to be a high cost. I had already waited 5 days for the appointment so I didn't have much of a choice. The fact that it took him less than an
hour should have reduced the price. I had used these guys for many years in many circumstances. Unfortunately I believe they went through a corporate purchase, increasing the rates on everything they do. I will never call them again

We use ME Flow for all of our residential hvac and plumbing servicing. For HVAC, this was the first time Rutilio was assigned to our appointment. We recently had a new system installed so I didnt anticipate any problems but wanted to prepare for the summer months and using the a/c. Rutilio was so thorough. He spent several hours testing the system because he found a problem. He continued going back and forth between the thermostats on each floor, the main unit and the outside unit. He then took the time to explain the problem to me, document clear suggestions to address the problem and mapped out recommebdations with pictures of the parts, a summary of their function, an explanation of why he's recommending each suggestion and included the cost of each. He didn't leave until he was certain of the problem and that I understood all aspects. The ME Flow pricing seems fair to me for service calls. He was professional, courteous and respectful the entire time he was inside our residence. I highly recommend Rutilio and ME Flow.
For Plumbing, we had Ulises respond to our appointment, also his first time to our house. We had an old house water filtration system in our basement that we were concerned was rusting. It was connected to the water pipes so required a plumber to remove or alter in any way. Ulises examined the filter and discoloration and took the time to explain the cause of what I was seeing. He gave me options regarding installing the new house water filtration system I bought so I could decide which option fit our situation best. He offered several additional options going forward and was patient in answering my questions. Changing our water filter is complex due to its location and water pipe connections. Ulises took the time to educate me about the basic plumbing flows, system pressures to be aware of, and demonstrated all of the functions of the water filtration system, so I could learn how to do it more efficiently and easily the next time. Ulises was professional, respectful, courteous and willing to take the extra time to make sure I understood the process. I highly recommend Ulises and ME Flow.

September, 2025
Another positive experience with ME Flow. Our air conditioning had felt not as responsive to the thermostat settings recently than in the past. We made an appointment and Mr. Phil Cast was our assigned technician. Mr. Cast was personable and professional. He fully assessed and tested all components of our system and each thermostat individually. He asked direct owner-related questions in order to formulate a thorough picture of the system’s recent history, and serviced the system making related product recommendations along the way. When I had questions, his answers demonstrated to me a wealth of field-related knowledge and he was succinct; only explaining what appeared necessary to a lay person. I had a few other concerns regarding the hvac system and Mr. Cast addressed each individually. He confidently knew prices and realistic time allowances for each repair and/or installation. I wouldn't hesitate to request Mr. Cast for our next service call appointment.

Kiyan and the crew from ME Flow recently installed a mini split indoor air conditioner for us. There were several challenges along the way but they worked to resolve them all in a quick and responsive manner. Thank you also to Bill for guiding us along the way and making sure we were taken care of. Thank you!!

Kiyan was extremely professional and respectful during the installation of our new heat pump system. Furthermore, he completed the job in the attic while it was extremely hot but completed the job in one day. I would gladly have him come back to replace our second unit and recommend him for others.

I recently had my HVAC system replaced by ME Flow, and I couldn’t be more impressed with the experience. Kiyan, our service technician from the Lorton office, was outstanding from start to finish. He was professional, courteous, and incredibly knowledgeable—clearly taking pride in both the quality of his work and making sure everything was installed properly and efficiently.
Kiyan took the time to walk us through the new system, answered all our questions thoroughly, and left the work area spotless. It’s rare to find someone so committed to both technical excellence and exceptional customer service. Highly recommend ME Flow—and ask for Kiyan if you can!

Kiyan was excellent, very professional, efficient and kind. I was rushing to get back home to close out and he even told me to drive safe. A cool house with a fixed AC and great service. Thank you ME Flow and Kiyan!

Kiyan and his team are absolutely top notch.
They showed up before the scheduled time and immediately start the removal and replacement process. The removal and installation was accomplished seamlessly despite issues with the delivery of the new equipment. Through-out the process the team ensured that I was updated with the progress of the work. This is very refreshing given that this is no longer typical the service industry. The craftmanship, level of performance and customer care displayed by this team is nothing short of stellular.

Extremely disappointed. I was given a 12–6pm window, but by 4pm the appointment had apparently been reassigned—without anyone contacting me. I had to keep reaching out for updates, which turned out to be unreliable. Despite multiple calls and being told “they’re on the way,” no one ever showed. I finally canceled at 8:22pm, and the rep was still insisting a tech was coming. If you couldn’t fulfill the service, just say so, I could’ve made other arrangements. Instead, I was left looking unreliable to my tenants.

I dont usually make google reviews but I want to help anyone from making the mistake I did. I hired this company to install the air scrubber and uv light to my HVAC system. They installed it as requested. The problem that I had and am still having is not with the technicians or the salesman but with the back office. I told the sales person that I was working with over text that I do not want to enroll in their $249 home comfort loyalty club when I noticed how difficult it is to ask for an itemized invoice for a project that costs over $3800. The salesman said that he asked the manager for this repeatedly but the manager said they can not do that. When the technicians finished the work he showed me the itemized charges, which included $249 for the comfort club. I had no problem with the technicians and they were working for a long time so I paid them and called the office to dispute it with them. Yesterday morning I was told that the manager would work with the billing office to give me a refund for the loyalty program. Also, I asked for a receipt to show what I paid electronically. As of this morning my bank shows that I was charged the full amount including for the comfort club. Also, still no receipt.

Bill came to our house to assess whether we could have separate zones set up for our HVAC. He explained what a motorized damper would entail, and then noticed that we already had manual dampers in our ducting, which I had never noticed. He showed me how to adjust them to get better cooling in our second level, which is why I was interested in a zoned setup. He suggested I see if the adjustments help when we start using the AC, and wouldn't charge me for his visit. Definitely made me think they are an honest company to deal with.