HVAC reviews in Midlothian, Virginia

Jason did an excellent job explaining my system and the key points to watch out for as the new homeowner. He took his time, was thorough and knowledgeable, and arrived on time. Will be using the company for future work.

Nick did a fantastic job with the installation of a combination boiler/water heater. Very professional and answered all my questions. Highly recommend Mode for all things HVAC related.

Mode Comfort and Air Quality has saved my marriage… twice, maybe three times. Our 1960s home seems to have a personal vendetta against maintaining a reasonable temperature, and every time it decides to give up Mode swoops in like HVAC superheroes!

They’ve rescued us during the humid Virginia summers when the air outside feels like soup, and during the frigid Virginia winters when even our thermostat looks scared. Every technician has been prompt, friendly, and knows their stuff. They walk in, pat our ancient system like it’s an old dog, and somehow bring it back to life.

Highly recommend Mode. They are reliable, honest, and absolutely the people you want on speed dial if you value your comfort… or your spouse’s.

The team at mode comfort never disappoints! They're always super-communicative and incredibly fair. This time, they went above and beyond to find out my system was still under warranty, saving me hundreds of dollars on the part I needed!

I need to toot Mode's horn for a moment- they went so far above and beyond for me it requires me to write a review (a rare event). My 100 year old house has The World's Oldest Boiler for heat and decided on Sunday that the thermostat was just a suggestion and that we really didn't want it to be 71-72 degrees inside, we were lying to ourselves and actually craved a more steamy 85-86 degrees. We had to hunt through RVA companies who could service boilers at all, much less boilers who could qualify for an antique license plate and a senior discount at Shoney's. We had our "problem" diagnosed as a blown aquastat (sounds like a superhero, isn't.)The company clearly just wanted to sell us a new system entirely and quoted us a Lot Of Money to fix it, and no way to do it for at least a week.
So listen, I'm from GA. When the temp drops below 65, I start to turn blue at the edges and the shivering commences. My fiance' was concerned about the very real possibility of his chosen life-mate freezing alive before we could be married and then he'd have a frozen woman AND no beneficiary status on my life insurance, a real catastrophe. So going without heat for a week was not a plausible option at our house.
I made a panicked call to Mode who went so far above and beyond it is incalculable- they sourced the aquastat for my Ancient Heat through warehouse wizardry, got ahold of it the same day and Jason arrived to install it not even 24 hours later. That's when we discovered that the actual issue was simply a short in a wire- a problem Jason remedied in about 20 minutes for less than 1/3 of the cost we were ready to pay for the aquastat. Imagine my delight at paying a 3 figure bill and also buying groceries instead of telling our Thanksgiving guests that this year in lieu of turkey we were having HVAC.

I cannot highly enough recommend Mode. They know their stuff, they're on-time, very reasonable, and more than willing to be honest about what a customer NEEDS instead of what they'd like the customer to purchase. If I could give 12 stars I would.

AVAILABILITY & TECH EXPERTISE: I became a customer with Mode Comfort a few years ago after doing an extensive online search. I was looking for a mid-sized company that employs knowledgeable and skilled technicians who are able to usually provide service within 1-2 days. As a member of their maintenance plan they are always available to service my systems quickly and with high quality.

ENGAGED CUSTOMER SUPPORT: At the end of the year my Heat Pump began to fail. Mode Comfort's technician and owner gave me numerous options providing 5-6 quotes over a matter of days helping me to land on a great system that met my needs. They did this during the December holiday season and worked with me while I was traveling. New questions were always responded to by the next business day. Additionally they went above and beyond to get my system installed so it could qualify for expiring YE tax credits. I'm quite meticulous (maybe obsessive) about researching pricing and options for any big purchase and Mode was able to keep up with all my questions and satisfy my need to feel I was getting a great system at a fair price.

COMPETITVE FIRST QUOTE: Also important to note, Mode did not try to upsell me at the outset. Their first quote was a great value Ruud 14SEER 2 stage system that I researched thoroughly. It was one of the absolute best values and most reliable systems at what I'd call an entry point system. But it wasn't "Basic", as it was a 2 Stage system that would have been more efficient than my old single stage system and yet still reliable. Ultimately I landed on an inverter system which is even more efficient and better at keeping steady temps in all rooms, while also operating at lower noise levels, but I'm certain I would have still been satisfied with the Ruud had I chosen that path, it just didn't have all the capabilities I wanted.

DO IT RIGHT THE FIRST TIME: Day of the install they had a team of 3 techs available, removed the old compressor and air handler and had a complicated Bosch inverter system installed within 5 hours, which seemed surprisingly fast. Also there was no cutting corners, as I had read a recommendation to put inverter systems on a surge suppressor and where some companies may have left this out to lower the cost and secure business, they included the surge suppressor as a required component.

PRICING: You get what you pay for and given their quality focus, timeliness, extensive support in the quoting and install process I believe their pricing is more than competitive for what I consider a high quality boutique HVAC company. You might be able to find lower bidders, but when buying something for 15 years I want quality and expertise I can trust. Even given their focus on quality, and the market research I did, I found their quotes to be solidly in the competitive range and more than fair for a do it right the first time company that employs expert and intelligent technicians.

END RESULT: Ive only had the system installed for a little over half a month, yet the dominion power app shows that my kilowatt-hrs consumed have dropped drastically during a cold January month as compared to the prior month and last years January consumption.

RECOMMENDATION:
As a very discerning customer I recommend Mode Comfort as meeting my high standards.

I had a great experience! Jason and his helper were knowledgeable, quick, and very professional. Even gave a brief run down regarding the operation of the newly installed thermostat. I was very pleased with their service.

Steve and Jarrett just left after replacing the blower motor in my attic unit. First noticed the problem on Tuesday, Mode came out on Wednesday to diagnose and went out of their way to check if the part was still in warranty (it was!) and then they came back on Friday to make the repair. Just having to pay for the labor was a huge relief and the professionalism these two showed was top notch. Can’t recommend Mode enough and will definitely be referring friends/family and continuing to use them going forward!

Mode is by far the most responsive and professional hvac company I’ve ever worked with. On January 28… 10 degrees outside… I woke up to no heat. I called at 7am and the problem was fixed by 9:30am! Highly recommend becoming a fan club member!

I Excellently service from Nick. He was prompt and explained everything. Got our furnace up and running during a snowy day. He made a special trip to get the replacement part we needed as well. I would absolutely come back for future servicez

Nick installed condensate pumps for my tankless water heater and furnaces. Now my basement has so much more usable space. I feel like I got great work at a fair price.

MODE's staff, with their advanced skills and customer attentiveness (incl. people skills!), always get the highest marks from us. While we don't hope to have to call them anytime soon again (Hah!), we know that when that does happen, we'll be able to rest waaaaay easier! Thanks Nick (and your boss, Todd!)--!!

Very quick, personal response. Technician was friendly, professional and willing to listen to our concerns. We have used Mode for many years and have always been pleased with their gas boiler furnace experience and knowledge.

We are first-time homeowners, and our heater stopped blowing hot air right before a major storm. We called for help, and they came out the same day. They diagnosed the problem quickly, fixed it, and made sure our heat was working before the storm hit. We stayed warm the entire time. We are grateful for the fast response and professional service.

I cannot say enough good things about Mode Comfort! From the very first call, every person I spoke with was professional, compassionate, and responsive. They fit us in on a busy Friday without hesitation, got quotes to us immediately, and made us feel valued as customers—not just another job.

A special thank you to David, our technician. He was not only extremely experienced and knowledgeable, but also GENUINELY kind. He took the time to explain everything clearly, answered every question with patience, and made the entire process SO easy and stress-free for us.

This was TRULY an amazing experience from start to finish. It’s rare to find a company that combines professionalism with SUCH warmth and compassion. I would recommend Mode Comfort to anyone in a heartbeat.

Thank you again to the entire team!!!! 🙌🏻✨

We had a ductless system installed and we were extremely happy with Mode from our initial estimate to the completion of the installation. Dave was really easy to work with and never “salesy.” We had an issue come up with an outside electrical company before the minisplit installation and after sending an email to both companies about the error, I received a call from the owner of Mode within a hour and Dave came out within a few hours to make sure the electrical work was done correctly. It’s easy to be happy with a company when everything goes smoothly, but the extra work they had to do because of another company’s error really showed how great they are. We would highly recommend!

From the initial phone call to the main office to the technician arriving at my home everyone was courteous, polite and very professional in helping me with my heat crisis. Jason the technician called when he was in route and was there in the timeframe as promised. Jason had a partner working with him ( forgive me for not remembering his name) but they were both very professional and listened to my problem and began troubleshooting the issues and had my unit back up and running in no time. It was obvious that these technicians had great experience and knew exactly what to look for, as they performed checks on the machine after the problem was resolved, it gave me great satisfaction and peace of mind not wondering what else may go wrong. This was the first time i used Mode Comfort and Air quality and i wouldn’t hesitate to call them again for my HVAC needs.

We were able to book an appointment within a few days, the guys showed up in the timeframe given, and got the job done quickly and well! They were friendly, good with dogs, and very knowledgeable. Gave us some tips for keeping everything running smoothly and specific details for how our units were operating/where they’re at now. We’ll be calling them back in the spring when we need our next maintenance visit and to address the small things they saw that aren’t issues now, but could be during the summer. Don’t have much comparison for costs in this area, but it was reasonable for what they did and the prices quoted for future work also seemed great.

Nick McMann was very friendly and personable. He did a great job installing my LG split HVAC. He took the time to explain everything involving the installation and also explained all the features of unit. I will definitely use Mode for all future service needs!

Tech was great but company prices $275 for a 20 minute job and a $20 part after paying for sevice charge of $105.
Needless to say won't be calling them back.
Waited through a 4hr window for the tech to show up an hour later.

****Update*****
After a conversation with office manager I was very impressed with this company's focus on good customer service and addressing ALL customer concerns.
They have made very diligent stride in making me feel more at ease should I need their services again.

Aaron and Griffith Heating and Cooling once again proved the customer comes first. Aaron was prompt, professional, informative and went the extra mile to determine the solution that was best for my situation.