HVAC reviews in Richmond, Virginia

If you're a trucker bringing in a load with a sleeper cab and 53' trailer this is not a easy dock. It's small and all the employees are going to be parked on your blind side.

Paul Hale did an amazing job at the Mitsubishi class. Give him a raise!

Great service! Robbie went out of his way to help me find a condenser fan motor for my hard to get OEM part. He and Cindy found me one in stock that worked so I could get my unit back up and running the same day and saved me $200. Both were very pleasant to work with!

If you are a truck driver you have no say here, the people working inside are liars and never do their job, they made me wait for 6 hours to unload 6 pallets of cargo and I was the only truck waiting, don't go here!

Extremely courteous even to a homeowner and not a pro, made sure I had what I needed without overbuying. I miss this kind of service being normal.

Good customer service for regular people and contractors. They have every part you would need on hand and are happy to help

Great service across all product lines!!

Service and warranty processing has improved tremendously. They are back to being my go to vendor.

I am a non-pro who takes on a lot of renovation projects. This is my go-to vendor for ducting and other hvac bits. They are nice to deal with, their inventory is extensive, and their prices are great. I am really grateful they will deal with me.

The whole experience was smooth and stress-free. Scheduling was easy, and the technicians arrived right on time. They were polite, knowledgeable, and took the time to explain what needed to be done. After the cleaning, the house felt noticeably fresher. It’s a service I’ll definitely keep up with moving forward.

Been working with Monday from Universal for some weeks now and he along with with the whole company has been absolutely wonderful and professional.

We have five indoor-only rabbits (all rescues, various breeds) who free-roam the living room and den, shedding fine fur and hay bits constantly. For years the vents had visible white-gray fur halos around them, and every time the blower started little clouds of rabbit fluff would float out like snow, landing on furniture, laptops, and even in our tea cups if we left them out. My oldest son (who has mild allergies) started with nonstop itchy eyes and a scratchy throat that made studying miserable—he’d pause homework to rub his eyes and sneeze. The rabbits themselves developed more frequent sneezing and runny noses; the vet said it was likely environmental dander buildup. I looked inside a vent and saw the duct packed with matted rabbit fur that had felted into solid gray blocks over time, mixed with thick hay dust and regular debris. The technicians were incredibly gentle with the rabbits—they let them hop around the gear, worked around their favorite tunnels, and even paused when one got curious about the hoses. They spent over seven hours extracting enormous fur mats that had blocked branch lines, plus heavy dander dust and household debris layered on top. The collection drum was full of this fluffy, dirty-gray mess five times. After they finished the air felt noticeably less “rabbitty”; no more fur clouds from vents, my son’s itchy eyes and throat cleared up within ten days (study sessions are sneeze-free now), the rabbits sneeze way less and their noses look clearer, furniture stays fur-free for days instead of hours, and the house smells fresher overall—no more that background hay-dander scent lingering after cage cleaning. It’s been fifteen months and the five-rabbit household finally feels breathable and comfortable for everyone.

Had a very good experience with Nick who went above and beyond with getting my broken AC running during the hottest week of this past summer. He answered all my questions and was happy to explain everything, and checked back in later on to make sure I was still happy with the work.

The dispatcher schedule my repair - and then arranged for an even earlier time which I appreciated. She called, as promised, to let me know that the technician was on his way 30 minutes before he arrived.

John was very professional; quick to assess the situation. He had the part on the truck to make the reapir and had the system working within a few minutes. He didn't try to upcharge or do extra work. The price was more than fair and I felt confident that we were getting a good value for our money.

Our home has multiple system. This is the second time we have used them. Highly recommend.

Best home service i have received. Kevin was extremely knowledgeable and had the job done fast and right. Will always go to Air Pro for my HVAC repairs. Had two people come out prior to Kevin and they had no idea how to fix what Kevin did in 2 hours

Walt and his team installed a new heat pump system in our house. We knew when we purchased the home it was going to need to be done soon. Walt was very responsive when I called him for an estimate and was out personally the next day. He was able to beat several other companies estimates right off the bat and also offered a longer service contract than some of the companies you see on billboards. The install was done by his team in half a day. They replaced the inside and outside units as well as the thermostat. They were professional and polite guys that clearly enjoy what they do. I will happily keep using them for anything I need in the future that they can take care of for me.

Air-Pro kept their appointment and John the tech was friendly, knowledgeable and fast. He explained exactly what he did and why and told me what to look out for next time. Highly recommend.

Friend recommended Nick from Air Pro and he came out to give a second opinion on a diagnosis from a different company. Saved us thousands of dollars and was very professional.

I always have a good experience with Air Pro...10 years. I usually get Nick, but he was on call. John Schools was very patient professional and personable, and he explained everything. He was on time and efficient.

I have been using Air Pro Mechanical for the past 6 years for all of my HAVC needs on several of my properties and have been exceptionally pleased with their services. I have been very pleased with their punctuality, quality of work and responsiveness. They price their work very fairly. This is an exceptional business and would recommend them to anyone.

We recently had an entire system added to a house that previously had none. Walt was informative about the options while we decided on what kind of system we wanted while balancing cost versus performance. The installation team was timely and professional while working on our tight schedule. When we experienced a small issue a few weeks later, they were quick to respond the same day and resolved the issue. They have returned recently for a system check with the same prompt, friendly service. We will definitely be using them for all of our future needs.