Plumbing reviews in Richmond, Virginia

Lou is an honest hard working individual. It's hard to find honest people that will provide quality work and not try to rip you off. He knew exactly what the problem was just from me explaining what was going on and gave me a quote right over the phone. Thats someone who knows what he's doing!!!!! Great work , THANK YOU

No call/ no show!! I called and spoke with a dispatcher who then told me the owner would reach out to me. The owner reaches out to me the same evening and I schedule a consultation for the NEXT DAY and am given a time frame of 4-4:30. At 4:59 I proceed to call to inquire where the technician is at due to my tenants confirming no one showed. After speaking with the dispatcher I am told again the owner would give me a call. At 5:13 I proceed to call the owner off the number that called me the previous evening; the owner answers and then states the technician is running behind and would STILL that evening. 6:16 another call is placed to the dispatcher and at 7:41 I called the owner again. No customer service and lack of business etiquette is all that I have received from this company.

There are lots of plumbing services out there who overcharge and do so-so work. NOT Master & Sons! Lou is the best: knowledgeable, efficient, and VERY reasonable pricing. He quickly diagnosed and fixed a nagging drain problem that we had for quite some time. Can't go wrong with Master & Sons.

****UPDATE----I initially wrote this review over a week ago and then a member from my household spoke to one of the members of this family owned business and he promised to get in touch with us the next day because it was a Sunday and stated they don't do business like this so he promised a call...I deleted the review in fairness to give them yet ANOTHER opportunity to correct the issue but saved it just in case and what do you know? No call or answer from them and its 4 days later***** I had a clogged line with sewage backing up in my commode, tub and sink. I had a coupon to another plumbing company but I had done plenty of business with the owner's son in his own separate business and was always treated very good and received quality products so I decided to call Master & Sons thinking I would receive the same...I DID NOT...The initial call to them and the first visit to give an estimate was okay but it was downhill from there. First, I was given an estimate by the owner and told someone would be back at my home to do the work the next morning. I waited at home all day and finally called around 4 PM and was told someone would be here shortly. Another set of guys came a few minutes later but they as well, gave me another estimate (same amount as before) and said he would be back the next morning. Now we are 3 days in, no one shows up or calls. On the fourth day, the finally come and start work and informs me they need another truck to come with a different piece of equipment the next day and had to shut of the main water line until then because he had pulled the commode out the floor. Next day, no one shows. I call and when I explained the problem to the receptionist she started to be short and rude and said she will find out whats going on and call me back . I waited a couple of hours and called her and she said the owner was not in but he would call me by 6...never got a call. Called the next morning 3 times, no answer for my phone number. *Remember, still no water in my home at all because they shut off the main line) I called directly back from another number and she picked right up. I was told by the owner someone would be out that day...never showed and I called and was told the guy was stuck on a job but he would be there...never made it until the next day. FINALLY after several calls to them by me and not ONE courtesy call or promised callback to me from them, someone shows up completes work to my knowledge because everything is flushing and going down drains so I pay him and give him a $25 tip even after what they put me through because it was a nasty job. Couple days later, I'm in my backyard and hear water running and realize it was never really fixed properly. It was a cap left off on a pipe so everything we flush and all water in the tub and sink is running under my house...EVERYTHING. I called several times again before finally reaching the owner and he offers to come out and fix whatever leak has magically sprung 2 days after they took care of it. Again, another promise straight from the owner that someone would come the next day and here it is, 4 days later, No one has come. I had to call another company which has told me the line is still backed up and it was intentionally rigged to empty under the house. Now that has failed within a week's time and I have backup back in my commode sink and tub...EXACTLY what I called them out for. So I have taken pictures and videos and will be contacting an attorney on Monday and filing a complaint with the BBB. Aside from the shotty work performed, I was extended no courtesy calls and they acted like they just did not care. I wish Lou and the rest of his staff had the same professionalism his son has with his business.

This company is the only one I will reach out to in the future for plumbing. Mr. Roady came over to check if I had any leaks. His honest assessment has saved me a ton of headache and sunk costs. Other plumbers were trying to upsell me on unnecessary work. The honesty and integrity I was shown will go a long way during the inevitable recession around the corner

I've had bad experiences in the past from other plumbers and contractors as most people have. Working with Master and Sons was a different, much better experience altogether.

They're a smaller company and the work at my house was done by the Father and Son. We had all of our supply line pipes replaced in our house and the water heater as well (a lot of work to do in one day). There was a lot that could go wrong, but nothing did. They went way over and above... case in point, they insulated all of the new pipes under our house without being asked and even replaced our outside faucets and any valves that were old. Plus they were very pleasant to work with, fast, efficient, polite, even funny...I was very surprised.

I fully recommend Master and Sons and will turn to them the next time I need a plumber.

My hot water heater after 15 years finally gave out late Saturday night. I reached out to Master & Sons Sunday and Lou was at my house in two hours. Unfortunately the heater could not be repaired and a new heater was not available on Sunday. Lou came back today(Monday) installed the new heater and by noon had hot water again!!! Oh by the way he saved me some $$$ over other plumbers. Appreciate all the help!

Lou was very nice. He confirmed when he was on his way. And very reasonable price. Knowledge of everything that we needed to be done. Did the job fast. Thank Lou. I recommend Master and Sons Plumbing.

Great group of guys to work with! Thanks!

Noticed a leak from our upstairs bathroom called and had someone out here, and the work completed in less than 12 hrs. Chris and Larry were great. I'll definitely be ising them again!!

Called them out for an estimate on a commercial project. When the tech arrived, he wasn't the fit for us or the client. We have a zero tolerance policy on-site. I can't speak for the workmanship as we didn't have them preform any service.

I'm very happy with my new water heater. Great service at a great price. I recommended Master & Sons to all of my friends, and I'd definitely use their services again. Professional and caring service. Thank you!!

Highly recommend them they were very timely, reasonably priced and professional.

I want to first point out that I am not someone who typically types up reviews on the internet. However I feel the need to this time, because I would never have chosen this company's services if I'd read this first. Hopefully this will help other consumers to choose wisely.

I called Master & Sons the Sunday before Christmas, because my sewer line had stopped draining. The one positive thing they did do was to get someone out promptly. The plumber was on site within 3 hours or so. It was determined that the main pipe between the city line and the house was clogged, probably due to a tree root. I asked the plumber how much it would cost to fix, and he quoted me an amount in the $3k range to get it fixed with a 1 year warranty. He also told me they offer a payment plan (his exact words) and that they would deduct "a couple hundred" from the total to deduct the fee for using the exploratory camera. I was mulling it over, at which point he said he would get the owner on his speaker phone so I could hear what he said. He called the owner, who very brusquely, and without me saying a single word, said "You tell him if he signs RIGHT NOW we will have it fixed by Tuesday." I had never even asked how long it would take, so I found it odd that he was applying pressure like this right from the get-go. In retrospect, I'm pretty sure that this was a sales tactic he was using to get a fish on the hook. That should have been a red flag and I should have stopped there. Unfortunately it was late in the afternoon on Sunday, I had to work the next day, and I didn't feel like dealing with any more plumbers, and since he was promising to have it done in two days, I went ahead and signed.

I got a call from a woman the next day, who said she needed my payment information. I asked her about the payment plan that the plumber had mentioned. She said "you pay us half now and half when we finished." I replied that two payments wasn't much of a payment plan. She let out a sigh and told me to hold for the owner. The owner then picked up the phone, so I ask him about the payment plan option his plumber had mentioned. He just replied "we don't do that." I told him his plumber was under the impression that they did. So then he said they would do four payments and add on an extra $800(!) Once again, I should have stopped there, but I didn't. I begrudgingly put it on my Visa card.

I got home Monday evening and nothing had been done, aside from the utility line markings. I called them Tuesday morning and was told they would get started on Tuesday and would be able to finish that day. I got home Tuesday evening and found an excavator sitting in my front yard, but no work done. The workers finally showed up on Friday and dug up SOME of the old pipe, leaving the rest of it exposed. They also destroyed my mailbox (broke the stand in half) and left it sitting in pieces in the yard without even a note. I called on Saturday and complained that the work needed to get done, and they finally had the new pipe in and connected by the end of the day Saturday. At that point I could at least run my water. For the next week I had a big hole bisecting my front yard, but I didn't complain because at least the plumbing was working. They showed up at the end of the week and covered up the hole.

A week later they still had not been back to fix the mailbox or re-assemble the wooden planter box that had to be taken apart to access the pipe. However they *did* go ahead and charge my Visa the remaining amount. The only time they *ever* called me was to collect the money. I called the office again and told the lady about the mailbox and planter box. She said she would have the owner call me. As of a week later, no one has called.

So now, a month after I first called them, it appears I will be fixing the mailbox and planter box myself, at my expense.

My opinion: unless it's for a little job like fixing a leaky faucet, do not contact Master and Sons Plumbing. I can tell you quite assuredly that the only thing they care about is getting your money.

Had a unique problem figuring out what was wrong with my water pressure. After getting a couple of estimates, it seemed like everyone's response was my water main needed to be replaced. Times are tough and I did not have the funds to cover the cost of a new water main, Master and Sons were the only company willing to trouble shoot the problem. It turns out it was a city issue and I didn't have to spend a dime. I paid them a service call of 89.95 to help figure out the problem, steer me in the right direction with the city, speak to the city technician sent out, and save me hundreds of dollars. Thanks guys !!!

I purchased a hot water heater on a Saturday, and the people who are contracted to put it in for Home Depot said they couldn't until Monday when it is supposed to be same day installation. I found Master & Sons plumbing on my own and was told they would send someone out to give me a free estimate within a couple hours. They came out for a FREE estimate on a SATURDAY and ended up doing the job in about an hour and a half for less than the other company's "starting price" on a Monday. Lou was very personable and professional; I highly recommend!! This coming from a military spouse whose husband was deployed during the time; needed help not a rip off company and help is definitely what I received! It was nice to be able to email my husband and tell him, "We now have a trustworthy plumber in the area!" Thanks Lou!!!!!

I dealt with Lou for a plumbing issue that I had at one of the properties I help maintain. He was punctial, professional, and he took his time. We will definitely use these guys again for future repairs.

Same day service. Was knowledgeable and fix the problem right away. Thought it was pricey but happy the job was done.

Masters and Son were great! Lou was very knowledgable on the phone and I wasn't given any surprise charges at the wnd. His crew arrived right on time and were very conscientious of my pets. The work was thorough, fast, and same- day service. Lou is also very personable and great to work with. I highly recommend this family- run company!!!

Our washing machine drain pipe was clogged and overflowing with water. Called and was able to get serviced around my schedule. Chris was very knowledgeable and they went right to work. Easy process

i called master and sons plumbing on a tuesday night and the owner, Lou, picked up the phone himself. i was having trouble with my water heater and he himself replaced it quickly, efficiently, and at a great price. Lou and his crew are nothing but professional. They followed up with me the following week to make sure things were going smooth. i highly recommend any of, not only their plumbing services, but any household fixes.