Plumbing reviews in Richmond, Virginia

Lou is a great guy, warm and professional. He has a standard rate that he applies to specific work, so if he quotes a price for a job, that's where it starts. But even with this pricing, his work is quick and clean. Master and Sons is a top choice for local work.

Great experience so far with Master and Sons Plumbing. Daniel Roady and team came out and gave extra time to help diagnose a very complex issue. They went above and beyond to help and were excellent communicators. We will use them again.

Called Masters & Sons at 12pm because my water heater was on the fitz, the dispatcher told me someone will be here at 3pm but to my surprise I had a plumber calling me at 12:30pm to tell me he was on the way! The plumbers were fantastic & worked in a quiet, patient & respectful manner while in my home. The best part was that they left no mess to clean up for me & the pricing was WAY cheaper than what other companies were trying to charge me!! I will definitely be calling Masters & Sons for future plumbing issues & recommend to anyone & everyone with water heater or plumbing issues. Thanks guys!!!!!!

Do not use this company as your only option. There are more professional and diligent locally owned companies that will appreciate your business and follow through. Master and Sons are not prompt (and that is assuming they show up or return your call based on the promise they gave) or professional. They will quote a price for work that was not even thoroughly diagnosed. Beware!!! **************Part 2: 3/5/2015 My review is VERY REAL!!! The lack of professionalism and integrity of Master and Sons is why the access panel in my closet (that exposes the pipes to my bathtub) was not replaced when they improperly diagnosed my issue. Thankfully, I was able to seek another company who professionally and correctly diagnosed and fixed my issue. And lastly, this was a problem that happened last year that they called themselves “repairing”. What a joke!!! ****************Part 3 3/31/2015 your "threats" to report this to Google does not scare me! You company practices are sub par. If you had put as much time and attention into my issue as you have my review, then my review would have been five star!!!

I used this company about 7 years ago in an apartment complex to repair a main trunk line and install new pvc pipe. In addition to other repairs over the years costing thousands- now having to cut out about 40 feet of pvc piping they installed that was incorrect. The connections to the trunk line were incorrect, not secured or strapped properly. The branch lines weren't properly done either. Blue glue was insufficient on pipe connections. Would recommend checking all their work before payment. Now it cost me quadruple the amount to fix everything since the first installation several years ago. When I contacted the company they said they didn't do the work and that the owner who did that work retired and sold the company. They claimed new people were running the company, found out it was the mans daughter running the company now.

My faucet was really. I called up Master and sons.They came over and took really good care of me and the situation i was having. Very nice and knowledgeable guys. I will definitely use them anytime another issue comes up. Very happy.

The hotel where I work - Baymont Inn and Suites, lost hot water. I made the mistake of calling two other local plumbing companies, who just wasted my time and said it would be days before getting service. Lou, a Master plumber with Master and Sons Plumbing, was at our hotel within two hours of my call. He serviced our tanks and got them up and running within the hour. Lou took our emergency seriously and was quick on the scene. Coming all the way from Richmond to Prince George county. A true professional. Master and Sons will be our first call from now on. Prompt, professional service is rare these days. But not with Master and Sons.

Master and Sons Pluming came out in short notice when my sewer line Backed up. Chris got right to work and cleared my drain. He took the time to explain what the problem was and what he did to fix it. Very professional, polite and affordable. Highly recommend Master and Sons Plumbing.

I JUST FOUND THE MOST HONEST PLUMBER EVER.....I had a situation yesterday with my sink (at the time my kids were in there), I didn't want to take any chances if there was indeed a bust pipe. Searched and found Master and Sons Plumbing. When I called, the phone was answered, this gentleman immediately offered to face time with me to see what the issues was, because the water was not leaking at the time he indicated that he will come Monday morning (today). He came, looked at the pipes, found no leaks and because of his honesty, he was so good to not change me for the visit (I was ready to pay).... What more can I say either than WOW. Thank you Master and Sons. You will be my go to for plumbing needs and I will recommend you to anyone... THERE ARE STILL GREAT PEOPLE OUT HERE.

Darren was very nice and explained everything very well. Down to earth and easy to talk to. I will definitely call again for any help I may need.

I wish I could leave zero stars. That’s how crooked this company is. They will tell you one thing just to get your business and then do something completely different and try to over charge. Not to mention that they’re not prompt. I was told that I would be the first call of the day and they were still late. Beware doing business with this company.

Response: Nice try but I am not a state trooper for 1 and I will definitely be leaving this review up because my experience with your company was horrible. Your threats to report me to my job just because I left a bad review does not scare me. I’m allowed to leave any type of review that I want. This just further proves how unprofessional and pathetic you are.

**I originally rated this business without leaving details explaining my rating. Upon seeing the owners response to my one star rating, I now see that the details behind my poor rating are being requested by the owner for the public to see. I contacted Master and Sons Plumbing inc. because my water well ran dry and I needed my house to be connected to the county water meter. I lived out of state at the time of scheduling this work to be completed. I got on the company's schedule and later in the week received a call from the owner when the work was complete. The company emailed me the invoice and I unfortunately paid in full without seeing their quality of work. when I pulled into the driveway the first thing I noticed was the big trench across my front yard that was never backfilled or compacted. I checked under my house where the main water line comes in and noticed that they failed to bypass my old well equipment which was in the scope of work to be completed. Master and Sons Plumbing inc. is overall a shady company and I would never recommend anyone to do business with them.

I have used them before and used them again and still very satisfied.They came out and installed 2 storm doors for me they did an excellent job neat thorough cleaned up friendly reliable on time. They will definitely be my go to people they also installed a shower and have done plumbing work for me as well

We had gotten a few estimates from several plumbing businesses. Master and Sons was responsive and able to give us a quote pretty quickly. When Daniel and Kernel came to give the estimate, they quickly assessed the situation and provided a fair estimate. Daniel negotiated with the owner to give us a better rate, which we greatly appreciated. Lastly they performed the work quickly and accurately and cleaned up any mess that was left.

As it turns out we need some additional work done to our valves and Daniel provided what I thought was another fair estimate for this work. We hope to utilize their services again soon and it is nice knowing that there is a reputable business we can utilize for future plumbing needs.

Between customer service, knowledge of the job and services done I can say that I’m very pleased. This plumber, Chris, was able to diagnose the problem and fix it the same day. He explained everything and was so respectful. From calling to payment everything took about 2 hours. I will most definitely be sharing this company to others.

Work was done quickly and efficiently, however their practices as a company are rough. They never gave an accurate depiction of the price involved in the repair. And never explained payment options. My company received an invoice via email, and the next business day we received a phone call requesting payment. After explaining my company pays 30 days out as most real estate companies do I was put on hold and patched over to the owner. We explained "if you had read the invoice it's COD we don't have an account with you" this was never explained prior to the work done. I explained I will reach out to My accounting department and see what I can do about getting immediate payment. Immediately after this he thought that he had hung up, and then proceeded to cuss and belittle my company and myself while I was still on the other line listening to them entire conversation.

Would not recommend doing business with a company who's owner can be this unprofessional.

Unstopped a toilet, 2 hours later had to use a plunger. Charged $190. When I called back I was told it was working when the plumber was there. I asked for an estimate to replace the toilet and the charge if further work was needed. Was promised an estimate, never received. Called back the next day, was promised a call back in a few minutes. No call back, no estimate sent.
Stand behind the work that was performed?? Seems like no follow through is an admission of not being honest.

Joe and David were great! They were thorough and professional. Thank you Master and Sons!

I’ve worked with many service providers on repairs and renovations over the years and always try to work with small local businesses when I can. Unfortunately,, my experience with Masters and Sons left me regretting my choice. I asked for an estimate on a system upgrade and instead got rushed into a service call I didn’t need that was way over priced. It honestly felt predatory and I would definately not refer them to friends or family.

Plumber Larry and Darrin came to my home. To fix a icemaker line. I had a leak that mess up my cabinets. The line did not have a shutoff valve and cause alot of damage. As soon as they showed, they where able to closes the line and replace it with a new line. Thank you for rushing to my home. It could have been worst. I was ready to have the line eliminated but the tech person convinced me to keep it. Thank you for you speedy responds. Not only was the fee reasonable but I had to call in the payment because I left before they where finished.

Masters and sons did an awesome job at a responsible price! Free estimate and a senior discount, just when I needed it really made a difference for my family in this today’s economy.