Reviews of local pros in Springfield, Virginia

Had an issue with Airflow, they came and fix the issue in less than an hour. Also, price was excellent! I Now have the confidence to call them anytime I need help with my HVAC.

A very bad experience. I don't doubt his experience working with air conditioning, but what surprises me is his way of interpreting things. My nephew was cleaning and moving things around,so he could do his job. Unfortunately he misunderstood my nephew’s actions and assumed he was trying to repair the unit. My nephew wasn’t able to communicate to the technician since he doesn’t speak English.

But in the frustration of not understanding my nephew, he became impatient. According to his report, he claims that we interfered with his work and that he didn't complete what he had to do because we were working on the unit. but that's false; we never touched anything. Now, my insurance company is refusing to repair the unit because of this misunderstanding. This seems like a great company but unfortunately I didn’t get a great experience. The lack of patience and communication from the technician has caused me to pay thousands of dollars for a repair that could’ve been covered by my insurance.

We woke up on a Saturday morning to a chilly house, and having zero HVAC experience we knew we had to bring in an expert on short notice. Enter Temperus Heating and Cooling. They arrived within a couple of hours and swiftly resolved our issue. The technician, Joe, was extremely professional and charged us a fair rate for the repair. We are major DIYers but you have to know where to draw the line, and we are so grateful to have found Temperus and now know who to call if we have any future issues. Thanks for the speedy assistance!

Temperus installed a new heating system after the extreme cold weather knocked it out. The system was old and was due for a replacement and the Temperus team was very helpful in making that happen quickly. Each team member was courteous and skilled. They did a fantastic job and I am happy with their work!

TLDR: These guys have predatory pricing and will absolutely rob you blind.

Our A/C stopped working in July with temps upwards of 95 degrees. McCarthy had installed our HVAC about 7 years ago, so we called them to figure out the issue. They sent someone else the same day to figure out the issue. He diagnosed a whole bunch of issues, including a gas leak, and said the “quick fix” would cost us in the neighborhood of $2,500. He was not able to fix the issue, and his colleague came out the next day. Tip: never trust the guys who come out with the iPad - they run on commission and are only there to make sales. He (or course) said our best bet would be to replace the HVAC unit and quoted us $14,000. He said if we went with the “quick fix” it would take longer and oh, actually it would cost $4,500, not $2,500 that his colleague quoted the day before. Thank god we got a second opinion, because the HVAC company that WASN’T trying to fleece us fixed the problem the same day for the whopping total of…$450 including parts and labor. The company we went with also said the gas leak was bogus.

STAY AWAY FROM MCCARTHY! They are completely unethical, paid by commission, and only in it to upsell you unnecessarily as much as possible. We have an infant, and I truly believe they tried to pray on our desperation during a heat wave to get us to pay as much as possible.

September 28, 2025

McCarthy has since contacted and resolved issue very professionally.
Over the past twelve years McCarthy has installed two HVAC systems and provided numerous annual tune-ups.
Up until this last tune-up service I had been very pleased with the service provided by McCarthy, but this last encounter left me very disappointed.
When the technician arrived, he proceeded to the outdoor unit and visually inspected the unit, tightening a couple of screws to address vibration noise and then advised me not to have the refrigerant levels checked because that process would let refrigerants escape and cause problems.
He then proceeded to the inside unit and opened the door to the air filter. Without inspecting the filter, he proceeded to explain that the 4-inch filter system (installed by McCarthy) was problematic as it restricted airflow.
He then launched into a sales pitch for an electrostatic air filter. After listening for a while I told him I was not interested and asked him if he had finished with the interior unit and he responded that he was. He had not checked the unit temperature, airflow level or check for loose wires or thermostat accuracy or any other services listed on the attached coupon.
I then asked him about cleaning the outdoor unit as noted on your coupon (copy attached). He indicated that it would be a couple of hundred dollars more and not covered by the coupon offer, even though the service was listed. He then asked me to pay the $49 for the “service” which I refused as I felt no service was rendered and the visit was a pretense for a sales pitch for the electrostatic air filter.
As I have observed many tune-ups in the past, I find it hard to include this service encounter as a tune-up and will not be paying for something I did not receive.

Technician arrived on time. He was very professional and knowledgeable. He throughly explain the functionality of my HVAC and needed repairs. Mr. Berkeley ensued that my system was I. Top running order when he finished the service. Thank to Mr. Belle and MCCarthy for a job well done!

The service tech Shak, was knowledgable, professional, thorough, and kindky answered all of my questions. He shared important owner maintenence tips to keep my HVAC system clean and running smooth between service visits.

TLDR: Good techs and service (though possibly overpriced); predatory and dishonest sales tactics.

We used McCarty a few times for emergency service when our A/C died. Their techs were timely, professional, and usually resolved the issues promptly. Costs didn't seem crazy at the time, but I also know nothing about HVAC prices, so it's possible (likely: see below) they were overcharging.

The reason for the 1 star is what happened next:

To get a discount on our most recent service, we signed up for their $20/month plan that comes with free inspections twice a year. During the service, the tech said our (7 year old) system was in decent shape and should have a few more years of effective life. But, during the very first "free" inspection, maybe 4 months later, the "technician" reported a bunch of leaks, corrosion, and other issues and claimed the system could die at any moment. He also claimed that a new system would singlehandedly resolve the temperature imbalance between our floors. He then "conveniently" called up one of their sales guys that, "conveniently", could come to our house that same evening to give us a quote for a new system.

Caught off guard by the apparent urgency of our problem, I agreed to get a quote. The sales guy showed up that evening, took a bunch of measurements, and, after a few iPad slides about modern HVAC technology and the company's high ratings, quoted is $23,000 for the "gold tier" recommended system for our house (the cheapest option was $19K and didn't qualify for the $2000 state energy efficiency credit, so it was an "obvious" choice). Before we knew it, we were signing a 0% financing loan agreement for an install in a few days.

After the sales guy left, we actually had a bit of time to consider and were hesitant about the price. While we were chatting, the sales guy called and said "his manager had a crew looking for work the next day so, to make sure they had a job, he agreed to bring the price down to an apparently much more reasonable $17K, but **only if we did the install the next morning**. We agreed to the lower price.

Between the offer and the install the next day, we had a chance to do a tiny amount of research (including reading some of the other recent reviews of McCarthy that reported similar experiences) and were starting to think we had made a mistake. Fortunately, when the install guy arrived, I had the chance to ask him some questions about the system before starting the install. He was brilliant, explained everything in great detail, and clearly knew what he was talking about, and I'm confident he would have done a great job with the install. But by that point, I came to the conclusion that we should at least get a second opinion on the issues and, if needed, at least one more quote before committing. So we said no and the install team left.

We called Air Treatment in Vienna for a free second opinion. Their tech read the McCarthy tech's summary, inspected everything carefully, and concluded our system was in excellent condition -- I thought the McCarthy guy may have exaggerated some real issues, but it seems he just completely made them up. No leaks, condenser coils were fine, AC compressor and refrigerant was in perfect shape; the whole system was "in better shape than the one he had at home." With regular maintenance, the system should last us at least another 3-4 years without issues. When I asked, he also said they could do inspections and routine maintenance twice a year for almost half the price of McCarthy ($140/year for two inspections). Without hesitation, we immediately cancelled our McCarthy subscription and will not be using them again.

So, in summary, they have good techs and timely service, and they probably do a good job with installs. The price we ultimately arrived at actually seems reasonable, based on other quotes we heard afterwards. But the blatant lying and predatory sales tactics are unacceptable, and we prefer to work with a company we can trust. Use at your own risk!

Service man replaced old water heater. He was on time did a great job within the estimated time he gave me. The price was also very reasonable.

Erik Hernandez is a great technician with outstanding customer skills. He was very proactive and resolved my heat system in record time. *****Five stars for Erik!
Erik, keep up your great work!

I had a fantastic experience with McCarthy beginning when they installed my new HVAC system in March. Today, they came out for a routine check-up and as always, the technician was prompt, professional, and knowledgeable about the system. Highly recommend!

Great communication and service from initial contact to install. All of the McCarthy team were professional and helpful. I'm really glad I worked with them and got a new HVAC system during the coldest week of the year!

Had the fan replaced in my furnace. Great job by tech Erik Hernandez. Erik was professional and courteous. He answered all my questions. Erik did an outstanding job

Arrived when promised. Talented and efficient technicians. Completed the installation of a heat pump in a timely fashion. The representative making the proposal was top notch and he delivered all that was promised. I highly recommend this company.

The technician was knowledgeable, courteous and professional. He provided a tune-up to my furnace and provided a thorough assessment. I appreciate the work that was done and the informative assessment on issues. The thorough knowledge of issues found provided me with the ability to make an informed decision about how to address issues found without any sales pressure. I respect a company that operates in this manner and will use them in the future.

Found them online with great reviews. Had an inspection, literally the same day with a quoted price. I forgot the guy that came here for the inspection and quoted price but he was very knowledgeable and was willing to work with me. The two technicians, Kenny Pham and Walter Grady came over literally the next day and installed it within a few hours. They have a 10 year warranty or something like that. I had called three other places before them and settled with them because their price was very competitive and they was willing to work with me. My old AC unit was over 20 years old and was running on old Freon, but this new AC unit run on the new type of Freon and wow, it cools the house fast and it’s so energy efficient. This new AC unit allows me to connect through Nest and control it online and has a lot of features and it cools the house so much faster! They have great pricing, guaranteed and the two technicians are very professional and did a great job explaining everything. I recommended them to my neighbors and friends! Call and ask, they are willing to work with you!

I've had nothing but great experiences with McCarthy Services. One of their technicians, Erik H, just finished a diagnostic job on my HVAC system that required some ingenuity and flexibility. It was a complicated job but he was patient and worked on it until he identified the issue and solved the problem. I will continue to utilize McCarthy Services for any issues that arise in the future!

The technician came directly to see my air conditioning unit, outside my house. After he review the inside of the air unit, he said he didn’t have the Freon for the this unit, and gave different excuses. Despotically, the technician was pushing to sale me a new unit over $10,000 with a persistent unacceptable tone of voice. He didn’t finished the tune-up as they promised because he was upset. Ending he leaving mad because I didn’t accept his bad suggestion.
I do not recommend McCarthy Services for any repair or services.

Had a fabulous experience with technician Sopheak! He was knowledgeable, thorough and kind. I could see he went above and beyond for the service. Highly recommend Sopheak!

Technicians were on time; took care in protecting floors and my home when bringing in or taking out equipment. Received complete HVAC system; explained both heating and air-conditioning systems. Systems appear to be running well and looks nice and neat in place. Technicians were very professional; very much about the business at hand. Finished on time. Pleasant experience.