Appliance Repair reviews in Virginia Beach, Virginia

Quick, responsive, and got the job done extremely fast. The lady on the phone doesn't give the best first impression, but she is very helpful once you talk to her a bit. I've asked my property manager to call this company first for all our future repairs.

Called because our freezer wasn’t cooling. Technician came out on time and fixed the problem right up. Seemed extremely knowledgeable and honest. We were give a window and I see a lot of other complaining about that but it’s the nature of service calls. I highly recommend this company for all major appliance repairs

We rent a condo & have had no choice but to use this company when needing repairs over the past three years. While I can’t speak on the pricing, the repairs are only subpar & the customer service is the worst I’ve ever come across. On several occasions, we have not received phone calls for follow-up visits regarding the replacement of parts on our appliances for weeks after the initial visits and order for said parts have gone in, meaning we have had to follow up on the repairs ourselves. Additionally, we have had visits missed on more than one occasion & when we have called to check on the whereabouts of the technician, the receptionist has flat out denied that a visit was ever scheduled. Speaking of the receptionist, I’d like to note how incredibly rude she is. I have never come across someone who seems so miserable in their job as she is. I dread any time I have to speak to her over the telephone. If I had a choice in the matter, we would not be giving B&R Appliance any of our money or business. It is actually quite sad that we are looking forward to our lease ending and moving at the end of the year so that we never have to deal with this company again.

Called today and the secretary was super nice to me and made me feel like I was a priority. She gave me a window of time to be home for the repair and everything went perfectly. Thank you, B&R! Very dependable and I will use your business again.

Secretary is extremely rude and seems put out to have to talk to you. I also spoke to a man on the phone who was just as rude. They called me but Itnever rang because I didn’t have service. All good. I called and left a message that weekend asking to schedule the appointment. They never called me back on Monday so Monday afternoon I called them to schedule the appointment. This already annoyed me because I shouldn’t have to call them when I already left a message . They act like they’re above you. Was given a 4 hour time window and was supposed to get a 30 min ahead call, but never got call. They came out and looked at washer, and diagnosed problem quickly but had to order a part and would call back when t arrived. They didn’t call back for a full week! They then tell Me they can’t get to me for another two days to install. I get same 4 hour time window... I call because no one shows and I waited an extra 30 min AFTER their given time window and am brushed off because of the technician having a family emergency. Why did I have to call them to find out they were not coming? Then they want me to reschedule....but they can’t come out for another WEEK. Keep in mind I haven’t been able to do laundry for almost 3 weeks at this point. I asked them if they have another technician that can come out and do it and they tell me that the technician has apparently taken the part with them and they can’t get a hold of the technician. So they don’t even know where the part is for my washing machine at that moment . Basically they get an attitude with me because I want to be able to do my laundry and find this whole situation ridiculous . I call my landlord he gets the same sob story who also informed them that their employees problem should not become a clients problem. So now I’m sitting here today waiting for them to come in the same 4 hour window of time. Which once again is completely only during work hours and nobody shows up. It’s now been almost 4 weeks since I’ve been able to do laundry and nobody showed up. Now I get a phone call from them telling me to reschedule for tomorrow. With the same four hour time window so I have now wasted four full days waiting for them to fix it. Most ridiculous customer service and poor management I have ever seen. Fingers crossed it actually gets fixed tomorrow! Why don’t they make appointments? Only being available 9-1 on weekdays is HORRIBLE for people who work....and I have had to make this work FOUR days now!

I have used B & R for parts for years and always find them excellent. My expensive, only two year old microwave stopped heating. I took off the decorative frame and put the microwave in my car. I called to see if they could fix it in their shop and B & R said yes. I dropped it off at 2:30pm on Monday and they called me at 12:15pm on Tuesday to say it was ready. Larry helped me load it back into the car. By dropping it off I saved the charge for them coming to my home. I am very pleased with the service and the price.

My washing machine was broken, it would not spin or drain. I called Brad at B & R Appliance and he did not hesitate to set me up a time to come over and look at my unit. He was in my home for about 20 minutes, completely fixed my washing machine and gave me pointers about my dryer that I might want to keep an eye on. He was prompt, professional and polite. I was more than comfortable having the work done and completely trust this company!

I feel like this service is very professional and the only difference this time is the amount of time I had to wait, it was a little bit longer because they were waiting for the parts. My service man’s name was Brad and they have fair prices.

Technician arrived on time as promised and work was completely in a timely manner at a reasonable cost. Technician explained what he did and explained any warranty for his repairs. B & R has done work for my family in the past and I highly recommend them to anyone in search of an appliance repair company.

Everyone was very efficient and friendly from the phone call to through the repair. I appreciated their quick response - they were able to come out the following day to diagnose the problem. Ordered the part and out two business days later to install. The office personnel was professional and helpful, and both service teams were professional and efficient!

A big shout out to Jenny, office Manager!
Always so pleasant and thoughtful on the phone!
Brad came to fix our washing machine! What a Super nice guy! And he fixed it fast and knew what was wrong right away!
Thanks to B and R Appliance !!!

came the same day and fixed within 30 minutes - part was in the truck/van

The task was routine, replace a single three ring burner where only two of the rings were heating up(flat range). Part took three weeks to come in-ok. Service person(Patrick) tried to replace it dropping the range top, making a very loud crashing sound in the process. I was in the adjoining room and came in to ask what happened. The service person said he dropped his metal tool on my tile floor. Absolutely not the loud metal and glass sound I heard. I told him it sounded like my range top. I knew it was the top which came crashing down because he did not have it propped open, rather he held it with one hand as he tried to repair the part with the other hand. At one point, I even offered to hold it while he worked on it. He smelled of “drink” from the night before and curse in front of me several times when he could not get it to work. He told me he could not figure it out and said he would call his office when he left. I called the office immediately and gave them a complete account of what happened. One of the owners came out the same day and assessed the stove.
After that second visit(first was just an initial consult), the entire stove top along with the one burner replaced wouldn’t work. Three months later, multiple parts being tested, multiple workers(including both owners)trying to repair what the first service guy broke, time taken off work, I am left with a range where now it is in worse repair than when we started. The entire element does not work and they cannot figure out the new problem created by the very first service. Each owner said either they would replace the range or “work something out” with us. We have been extremely patient and we were cooking on the grill for the most of two months.
Last visit, one owner said he would refund us the $95 service fee and call it a day! What?? My stove is in worse repair after your incompetent worker broke it?!! We have tried to get back in touch with the owner multiple times and our calls are not being returned. I give them credit for trying but in the end, I have to buy a new stove top and they will not “work something out” with us. They were not true to their word and their one worker is a menace which they are responsible for. Taking the next step so we will be in touch!

I made an appointment with this company for 12-11-2024 at 10am to 1pm. The technician didn't show up. I called their office at 2pm to ask why the technician didn't show up and received a vague answer about a truck break down and scheduling problems. The lady on the phone said they would sort this out and call me back. No one ever contacted me after that call or showed up to fix my washing machine. they are the most unprofessional company I have tried to do business with. Zero work and zero professionalism = zero stars

Jenny and the technicians are prompt, communicate well and provide great service at a great price. If they can fix it they will. Sometimes it’s better to replace an item then fix it! They will let you know.

We are forced to use this company though our rental. The tech and office have been dodging our calls, sending us to voicemail. The part was supposed to arrive in 1-2 days. Its been over a week and I have yet to hear back about when it will get installed.

Great service. This is the second time I have used this company. Both experiences have been great. Quick to schedule, on time, problem solved the issue, ordered parts, and repaired appliance all in 72 hours. The tech was awesome and the staff keep great contact.

We had an in-wall microwave go bad. They were quick to arrive, diagnose and determine the microwave could be fixed at less than half the price of replacement. The part took a tad longer to arrive, which is typical these days. But once it did they called and were out in a day to install. The microwave works fine and we are quite happy!

I had a repairman come out and diagnose the problem. I paid the service fee, ordered my own parts and I paid th labor charge when he fixed the repair. The next time I ran the washer it had another error code and would not work. I called back immediately ane they wanted to charge another service fee to diagnose the "next" problem. Once I said I thought I might call someone elsse they hung up on me.

Great customer service. Sean was awesome.

The tech called me 15 min ahead of arriving to my home and got straight to work. Ill definitely use this company again