HVAC reviews in Virginia Beach, Virginia

Akan was great. She showed up on time with a great attitude. She was professional from the start. Explained everything in detail and gave us time to ask questions. She went right to work in troubleshooting our HVAC system. Found the issue explained all options and was able to get the part delivered. Thank you.

Mr. Jay Len Ivey was very professional and pleasant. He was extremely thorough in explaining what issues that I am having with my unit as well as what needed immediate attention. He is truly a great asset to the One Hour Heating team!

There is no good time to lose your heating system, but thankfully we use One Hour! Gary came the same day we called and diagnosed the issue. Gary was professional, courteous, and clean as he made us feel like we were his #1 priority for the day. He took the time to walk me through how the system functions as he diagnosed the issue, which was a failed motor. One Hour found the replacement and Gary installed the new motor in time for dinner! Thank you Gary for a wonderful experience and timely fix.

Highly recommend! They were professional on all ends, from customer service to the technician!! They even recommended me options for payment plans, and what needed fixed or what needs to maybe be fixed because either starting to go out! Have been recommending this company to everyone I know! Best experience out of 3 different HVAC companies!

This company helped us out right away, by the time I hung up the technician was all ready on the way. Dylan helped us when our thermostat lost power. He was very polite and professional. He answered any questions I had. Would highly recommend him as a technician.

I have felt like we’ve been nothing scammed in our experience. Recently, we called because our auxiliary heat notification was going on every single night. They sent someone out to tell us in person “this is normal” and charged us $129, for about 2 minutes of service. I kid you not. Clearly this could have been communicated before, since they now know our system well but they took the money grab even though we are “valued members”.
Most importantly, it took them 6 tries to fix our HVAC that conveniently stopped working after we got a “tune up” from their tech. Really disappointed in this whole company and service. Not sure they are worth the headache and wallet gouging when there are more options out there at actually care about the client. We have a newborn on the way and heat for winter is my main concern right now. Our heat still doesn’t work correctly or get to the correct temperature, but we’d rather solve this ourselves at this point. Unfortunately, we will not be recommending to our neighbors and friends

Today Devin Saunders consultant came out to evaluated my home for a new systems, he was very professional. I struggled for years because I felt there was no way I could afford a new system. Thanks to one hour with their special I will now have heat and air conditioning soon. Thanks again ONE HOUR if it wasn't for God sending that letter in the mail from you guys I would still be without heat.
The next day James came to install my new system, he was very professional he's personality was so warming it felt as if I knew him. Very knowledgeable and hard working.

Our heating system was slowing down and not heating our home as quickly, so we called the team at One Hour. Speaking to Justice at around noon was a breath of fresh air. I had explained I was working until 4:30, and they told me they had a window from 5-8. We scheduled an appointment. Piece of cake.

At around 3, a young man, whose name I forget, called and told me they had a cancellation, and that they could send a tech my way earlier than expected. Impressed by One Hour, I had to respectfully decline because of work.

At 4:25, I received another call and was pleasantly surprised that the tech was at my home. I told them I had to wait until 4:30, but that I’d be home at around 4:45.

At 4:50, I was greeted by a yellow and red van with One Hour Heating and AC on the side. The technician Brandon Miller was courteous, professional, and informative when he diagnosed and repaired our heating system. He explained how our heating system worked and what he did to remedy the issue. He identified the problem, and he solved it, with speed and accuracy.

Hands down, 100% satisfied with not only One Hour Heating and Air Conditioning, but also even more so with the talent and skill of Brandon. He demonstrated a positive attitude, and he also offered a membership program that my wife and I will discuss.

If any HVAC issues come up, we’re calling One Hour Heating and Air Conditioning first and asking for Brandon Miller. From beginning to end, I was able to book an appointment, have a problem diagnosed, and have the problem solved for a reasonable price all in the same day. Not bad. Not bad at all.

I would give the technicians a 5 star but the part took over 3 weeks to get during the coldest weather we have had this year. During the three weeks we had no updates I called for 3 updates and got 2 the last one I got no update and no call back. So I called again and they finally told me they were coming out today. Come to find out my phone no.was not in my file. I guess they don't have your no. When you call. But the technicians were great on both calls and so far I have heat. I realize that the parts are sometimes hard to get but you all installed the unit ,it was purchased from you and serviced by you several times I wold think you would have had parts on hand for your own equipment. All in all I'm satisfied with your service but a little disapointed,so that's the reason for the 4 stars and not 5.

Josh was very pleasant, helpful and professional throughout our service call. We were not familiar with this more modern air filtration system and he patiently taught us how to check and care for the system in the future.

I haven’t had my installation done yet, so I’ll be back with an update once it’s completed. However, my experiences with Luke, Devin, and Kevin were nothing less than top tier professionalism. They were all so kind, personable, helpful, and informative. I also spoke to Luke’s wife who also works there. Forgive me for not remembering her name, but she too was very kind, helpful, and professional. All of them really worked with me to find the best solution to my HVAC issues in as low of a cost as possible. I really appreciate how they showed that they care about their clients. I was also informed that One Hour Heating and Cooling really cares about their employees which makes them love the work that they do. They treat each other like family. When they employees love what they do, they take pride in their work. That is very rare in companies nowadays. Other companies could learn a thing or two from One Hour Heating and Cooling. 🙂

Update: Hello. I’m back with an update. It’s been a week since my HVAC installation. My technicians were Gabe and Bryan. They were awesome! My house finally feels comfortable after going years without an efficient HVAC system. Now I can sit in my house without feeling miserable. To top it off, Gabe was very helpful to me with setting up my new digital thermostat. He had the brightest smile too. The fact that he and Bryan were at my house, all day, working hard, his willingness to help me while maintaining a smile on his face was very impressive.

P.S., on the day that Luke, Devin, and Kevin came, I didn’t realize it until after I made my original post, but one of those men moved my trash bin back to my backyard after the truck came for trash day. Idk which one did it but that was very sweet of them. Thank you so much, guys. I hope yall read this. You all are amazing. 😊

Update 2: So my thermostat was sending an error message today. I called One Hour and they sent Akan to my house the same day. She was very thorough and found my issue and fixed the problem quickly. She also told me some things that I was unaware of to keep me informed about my warranty and preventative measures to take to maintain the functionality of my HVAC system. Thank you so much, Akan!

Highly recommend this company. Our heat stopped working and they were able to schedule an appointment right away. The employee Jacob W. was very knowledgeable, friendly and completed the work very quickly. I will utilize this company again in the future.

Will never use them again! I called them because my relatively new HVAC unit was not heating. They sent a guy out to check it out. He said I needed a new thermostat. For a "discounted" price of $429 he could sell me one. Plus $129. I decided to get one at Lowe's. A Honeywell for $50. He installed it and it appeared to be working. 3 hours later after going to bed I was cold! Checked the thermostat and it read 68 degrees in the room while set on 75. It appeared to be working. But no heat was coming from the vents. Thermostats don't produce heat. They set the temperature. And the fan was not running. I left a message at 3:30am with their "24-hour" operator who said someone would call me first thing in the morning. Fast forward to 9am this morning and I had heard nothing so I called them! Earliest appointment tomorrow between 8 and 11. Anything earlier I have to pay their $380 premium for their ONE HOUR advertised service! And anything unrelated to YESTERDAY'S service will be an EXTRA charge. Of course! Bunch of crooks who will never see me again. And my boyfriend who is also canceling his service contract with them. I am a senior getting by on Social Security so I don't have tons of extra cash lying around. But what I do have is the option to choose reputable services of which to do business in the future. And ONE HOUR ain't it!

Jarad was our service tech and we could not have asked for anyone more pleasant and knowledgeable. He came to perform a 69 check point service to our hvac system. My husband mentioned an issue to him and he immediately contacted a team member who resolved the issue quickly due to their own expertise. Jarad was on time, thorough, and explained every step of the way during this process. He got our approval for how service technicians should do their jobs and how to respond to customers. He also met the approval from our chocolate lab named Mac !!! Keep up the great work, Jared and hope One Hour hires more like him. We have been customers of One Hour for many many years and hope to continue to do so …..

Woke up on a Sunday to no heat on a 32 degree day. While their schedule was (understandably) full, they were able to get a technician to me by 5:00. The technician determined that the motor had gone out on our furnace, but placed a call to their parts warehouse and was able to locate one. She kept in contact with us after a slight delay in getting back to us and installed the new motor. Unfortunately, it brought up two new issues but she reached out to her supervisor and made us a priority customer for the next morning. In all fairness, a lot of this comes from joining the Comfort Club that One Hour offers and I can attest that it’s totally been worth it beyond the discount you receive for repairs and free annual tuneups on your equipment.

Exceptional customer service! Nate was extremely helpful in educating me in not only what was wrong with my hvac system but also overall homeowner knowledge and care for the unit. He was efficient with his work and a pleasure to have in home while he made the service to the unit. Definitely gained a returning customer through his efforts today.

Excellent customer service. The technician Nathaniel was very knowledgeable and friendly. He took his time diagnosing my system and providing a few options.

Austin was great, he quickly figured out the problem and fixed it and restored my heat so i didn't have to sit in a 58 degree house any longer. He was straight to the point and concise with his recommendations without trying to sell me anything more than what i needed. His time and service was greatly appreciated!

Very thorough, very nice personality, understanding to my situation. Came earlier rather than later, very communicative, respectful of my house. Notti was wonderful and yaook the time to answer my questions and was knowledgeable. Thank you! Jaden did a great job as well with installation of tge new equipment. He and his team left my house exactly how it was when they arrived. They were quick, efficient, and quiet. Very nice and respectful and helpful in explaining how tge equipment worked. Overall an excellent experience.

Nicholas put a humidifier in our house today. He did a great job he cleaned up everything he explained to us how to use it had to replace the pads. He was wonderful. We had a great experience.

We made the unfortunate decision to hire One Hour to replace our HVAC system in the middle of summer when our system was no longer working/able to repair. First, we made the decision to move forward because we were told they would be able to come out the following day to install the new system, that was in fact the first lie. It was actually 72 hours later that they were finally able to have technicians to come out to make the installation. When they were able to come out 2 techs came to my house, but one actually had to leave immediately for another job and did not return for 6 hours. We were told the job would take 2-3 hours. The technicians arrived in the morning, but the installation was not complete until 9pm that evening when 4 other technicians came to actually complete the job. Side detail the initial technicians that arrived for the job, the one that was left was still in training....fast forward to a couple months after the job was completed my son's ceiling has a massive water spot. The system they installed is in fact leaking. This was another long drawn out process with terrible customer service and any lack of accountability on their behalf. Now here we are again with another water spot on the ceiling due to the incompetence of this company. Even if you are desperate do not use this company. They are absolutely horrible.