HVAC reviews in Virginia Beach, Virginia

Amy was super responsive and did exactly what she said. She followed up because there was a cancellation, allowing us to be seen the same day-all after a terrible 5-day ordeal with another company. She was professional and the repair technician was actually able to arrive earlier than scheduled for both the diagnosis (the same day we called) and for the repair (first thing the very next morning). He and his team were professional, efficient, quiet and knowledgeable. We are so grateful to now be at 74 degrees instead of 93 degrees.

Advantage Heating & Cooling have provided excellent service. Everyone from the office staff to the techs in the field are committed to serving you as a customer. I've been a customer for 10 years and have never been disappointed and either will you if you use them.Oir technician, James was knowledgeable, courteous and pleasant to talk to. As a woman I appreciate the office sending his name and photo prior to his arrival.

Wanted to say how very impressed I was with Advantage Heating & Cooling and the two technicians who worked on my air conditioning unit today. Not only did the company respond to my ac being down and scheduled an appointment within a few hours of my call, but their service techs could not have been nicer, they answered all my questions and made sure I understood what repairs were necessary to get my AC back up and running, and their prices were very reasonable!!!
I highly recommend this company and would give them more stars if I could!!

Advantage did an absolutely amazing job! We used them at our previous home for years and thought of no one else when it came to our new home. They did the initial install when we built our new house, all seasonal check up services, and a major repair due to a 1in a million chance mouse accident. They are great with standing by warranties through them and manufactures. Service is great on the phone and in person. The ladies in the office and all technicians are very friendly and professional. I believe our tech was Marvin and he has done our seasonal servicing as well. We can't thank them enough for everything they did for us. I have and will continue to always recommend them!

We had a big temperature imbalance between rooms on our second floor. Technician Mike P. Was able to come out and diagnose the problem, and then was able to come back just a few days later with all the materials to correct the issue. Our second floor has never felt so even in temperature, we are really grateful for his help and expertise. Amanda in the office also made scheduling easy and is very friendly. Thank you!

Michael and his team were great! Very professional and easy to work with. They answered any and all questions I had and never pushed something we didn't need. Replaced our entire system quickly and efficiently 10/10 would recommend.

I called yesterday for a repair visit on the downstairs unit. The appointment was set originally for next week, but they called back today and worked us in today in anticipation of the heat wave this weekend. Techs, Mike and Devin, were very professional, courteous, efficient, and knowledgeable. We were the last call of their long day and they took the time to make sure everything was working, including maintenancing our upstairs unit as well. I highly recommend Advantage Heating. We always get great service!

I told the technician and his apprentice what was wrong with my old Carrier heater. Even gave him the units' error code.15 minutes later he came down and told me what I all ready knew and had told him was the problem (a bad heater induction motor), he collected his $69 visit fee, and dropped a $1,454.41 repair estimate fee on me (the 41 cents was a very nice touch). The icing on the cake was his part arriving two and a half months later (they did call back later and say 2 weeks). I immediately went online and found an OEM replacement. I could have got it cheaper, but I just bought the whole motor/fan assembly. It arrived a few days later and took about 10 minutes to install myself. I saved over $1100 from their estimate.

I loved the level of professionalism these guys had when I had them replace my AC a few years back. I guess they are just looking for a payday this week. I might be older, doesn't mean I'll let you take Advantage of me.

We have been a customer for over 10+ years. Our downstairs gas/pack unit quit working. Advantage polite repairman gave us an estimate of over $8,000 to repair and salesman said new unit cost of $25,000. Repairman left with no fix and said parts order would be at least 2 - 3 weeks. We called a family members hvac repairman. He found leak and had heat pump fixed in 30 minutes. He also looked up our Train unit online and found out the gas pack part is under warranty. Yes under warranty until 2031. Fixed for under $2,000. Advantage, you lost a customer today. 1. You didnt even attempt to get it running..left us in the cold and 2. You didnt even check on warranty.

We had Advantage services come out and they were simply a pleasure to work with.
It started off with the call to the office, their customer service was impeccable and prompt they were very easy to set us up with an appointment.
When our technician Alex arrived to the house he was very professional , knowledgeable and did not mind explaining to us exactly what he was doing.
Because of his knowledge and experience he recommended some great advice and we ended up enrolling into their annual maintenance program.
This company Will not disappoint. I will not recommend anyone else to my family this company is top notch.

We are very pleased by our experience with Advantage. Their office staff was very professional and friendly and was also able to schedule us in a timely manner. Technician Mike did an exceptionally good job. He was honest, very clear when he explained everything to us, worked cleanly, AND he fixed our AC! After previously having another company come out and be dishonest about what our problem was and also fail to fix the problem, finding Advantage was truly a welcome change! We will definitely use them again if anything else occurs in the future. Thanks Advantage team!

A+++ Recommend 1000% Started using this company 3 years ago when we bought a house where they had installed the HVAC system and were servicing it. Great Techs. Great service. We bought a new system from them last summer and they really hustled to get it installed quickly. Love that they loaned us window units until our system was available

I had a disappointing experience with this company. The thermostat I needed is no longer manufactured, but they had it in stock. Instead of letting me purchase the part, they insisted on sending a technician to install it — despite the fact that it’s a simple plug-and-play replacement that takes less than 30 seconds.

The price they quoted for this minimal task was outrageous — for less than that, I ended up buying three new Ecobee thermostats and installed them myself. It’s clear they’re more interested in profiting from unnecessary service fees than actually helping customers.

I would not recommend this company — they prioritize upselling and inflated labor charges over transparency or fairness. Be cautious if you value your time and money.

Cameron was great! He fixed the issue completely and explained everything along the way. It was a very professional service appointment and I would definitely call them again for any future issues.

The business has declined in years. Or maybe I just wasn't aware of the deception of the company. Charging for parts that were not being installed and lying about it. The technician told me he replaced the capacitor. I asked for the old one. It's the same code as the box. He never changed it and was charging me for it. I went to speak with the manager. He has yet to get back to me. It's been 2 months. Apparently, me being a customer since 2014 is not important. I've come to understand that this is their practice. Many technicians have left the company because of this. Many of my neighbors have changed companies also. I'm very disappointed. I thought they were better than this. Beware.

The technician arrived on time and was efficient in carrying out the work. He clearly identified the recommended repairs and provided an estimate and the time to receive the part & return. He also made sure the applicable discounts were applied. We're very thankful we have the service contract with Advantage Heating & Cooling!

Our AC had suddenly stopped working Sunday night - we had called 5 other companies all of which couldn't come out for almost a week. First call to Advantage and they immediately sent someone out. I'm so sorry I can't remember the person's name but he was wonderful! Did a thorough check of everything, was straight to the point, but best of all he didn't try upcharge or sell us anything. I am definitely going to set up yearly maintenance with this company because I was so impressed by their timelines, communication and service. Thank you!

Advantage installed the HVAC systems in my home when it was constructed in 2011. I have had a maintenance contract with them ever since we purchased the home at the end of that year. Their technicians are outstanding! Today, Derrick F did semiannual maintenance on our two systems. He was professional, highly competent and very thorough. He is a joy to work with and I highly recommend him and Advantage Heating & Cooling!
Update to my review: My upstairs HVAC system quit working during the hot Memorial Day Weekend (2024). I called Advantage and Michael P was dispatched to my home. Michael quickly diagnosed the problem and got our system running beautifully again! Michael is a real pleasure to work with. He has a lot of valuable experience and is super smart. I highly recommend him and Advantage Heating & Cooling!

Logan Grinnell and the other gentleman came out to fix a previous issue from an install. Logan grinnell Custer service was phenomal. He came and fixed my issue and addressed all my concerns with a smile on his face. I would say that he specially made me want to continue service with the company because he didn’t fail to address any of my concerns and went above and beyond. Please provide him a pay raise, and ensure you keep him with the company.

I called Advantage Heating and Cooling because my 2008 Trane HVAC system had a slight moldy smell coming through the floor vents. The service technician Chris thoroughly inspected and explained the service that my HVAC needed. The one thing that he did not do that I appreciated was he advised that I needed a new unit but Never tried to pressure me into buying a new one. During the service call, he cleaned the coils, cleaned the blower motor that was completely covered with black fungus. He tuned the unit . The unit heats and cools and the smell is gone. I was really pleased with the service provided by Advantage Heating and Cooling. I would highly recommend the company to my family and friends.

This company has been responsive every time I’ve needed their services. During my most recent service call, they quickly identified the issue, offered a clear solution, and returned exactly when they said they would to take care of it. Daniel was the technician who assisted me, and his professionalism and ability to explain the system were truly top-notch. Highly recommend!