HVAC reviews in Virginia Beach, Virginia

Does outstanding work!

I would consider the company Extremely Professional and Reasonable priced for their services….. I will definitely will be using this company to replace my entire A/C Heating unit this summer…… Give them a chance You will not be disappointed…..

A1 was quick to get someone out to the house the next day. We had James as our tech and he was quick to diagnosis our problem. He quickly got on the phone to order the correct parts. Upon receiving the parts, he was at our house at 7 a.m. to start working. He was such a professional and true to his word. I would ask for him every time I have an HVAC problem.

Great service and quickly repaired. Mr Keon was punctual, polite, and did his job to perfection. I will request him again in the future.

After reading multiple reviews for A1 American, I was confident that this was a company that I could trust for my AC repairs. It had frozen up on us overnight so the next morning I called and a Technician was promptly dispatched to trouble shoot. The outcome seemed simple enough, "clean the unit and add 2 pounds of freon". I was surprised at the quoted price ($1000.00) but what do I know about AC units, nothing.. so I agreed. He also suggested a new unit as our unit was older and it was only a matter of time before it had to be replaced, he said that could cost in upwards of $10,000. ( OUCH!!, isn't that always the case) The Technician was out the next day or so to complete the agreed upon service. That night, we slept like a baby. The house was nice and cold and the AC Unit was working just fine. We were happy we dodged a bullet as the summer heat was quickly approaching. Fast forward to the next day.. I noticed the house was warming up some but chalked it up to the heat of the day so I didn't pay close attention to the thermostat. That night, our system froze up again, woke up to a warm house. We immediately called the A1-American Tech to see if he could come take a look at it again. Meanwhile we had another Tech come look at our unit (not from A-1) he ran some tests (again, have no idea what they did) and found a pin hole leak in the system. He explained further that he could drain the remaining freon, (just paid $600.00 for that stuff) fix the leak and fill er up again, and yes, pay for freon again. He explained further that the unit was sparkling clean (paid $400.00 for that) but the A1 tech should have checked for leaks first thing before adding the freon. He suggested having a new unit installed as our system was at the point where we would just be dumping money into it every year. Fast forward to the visit from the A1-Tech. We explained to him what the "other" tech had said and asked if we decided to have a new unit installed, could we receive a discount since we just spent $1000.00 2 days prior. He agreed and worked up a price. He quoted us $10,000 (yes, that is with the $1000.00 off) for the exact same type of unit we had (did not offer any other type of system) after he told us what a piece of crap that type of unit was. I believe it was Goodman. My husband and I thought it would be best to get a second quote so we called another AC repair company. They came out, looked over the system and quoted us the same price ($10K) for a Bosch unit. We agreed. The new unit has not been installed as this all happened very recently (last weekend). We were extremely disappointed that we paid the $1000.00 for absolutely nothing but chalked it up as a very expensive life lesson. Much to my surprise, I received a phone call from A1-American a few days later, following up on the service call. I thought that was a nice touch. I explained briefly what happened and stressed the disappointment in the loss of money, and the response I received was, "at least your getting a new system". (awkward). Phone call ended. I am not sure what I expected, maybe a partial refund, a sorry that happened, or let me look into this for you... Nope.. Really didn't seem to care that they lost a potential life time customer. They had a great opportunity to make this right but didn't. They got their money.. and my house is still HOT!! Hope this helps someone out there make up their mind on what company to go with and how you spend those hard earned dollars.. Best of luck!

Very pleased with services provided on the repair of my water heater. Very professional, timely, and tidy. Thank you, Nick!

Jake B came out on Saturday to repair my AC.He had to order a part but was able to get the part sooner and he came back on Sunday to complete the repair. I appreciate him going above and beyond to get my AC working I am thrilled with the fast response and attention to detail. He was very professional and friendly.. Thanks Jake for keeping me cool. 5⭐

It was a pleasure doing business with A-1 American! They repaired our Main Water Line that was leaking under our house. Both Gentlemen were nice, respectful, and demonstrated good communication! Thank you!

I was having problems with the supply valves to my kitchen sink. Called A-1 and they had a plumber out the next day to make the repairs. The plumber kept me informed on what work was going to be done. He was very polite and professional the entire time he was here. If I need a plumber in the future I will definitely call A-1 to do the work.

A1 finally fixed the issue but was very expensive after being quoted a different price from the start. I would of preferred a breakdown of what the actual cost was for each parts etc. Just received a invoice stating what he had done and a huge amount to pay. Guess I should of handled paying the bill

Chris and Ray worked really hard for two days replacing my 40 year old hvac duct work under my house. My heat works better now than it ever has and we all are very happy we made this investment.

A1 is my go-to whenever I have plumbing issues. James L. was the technician today and he was very helpful. I would recommend A1 to family, friends, and neighbors.

My husband and I needed a plumbing company for a clogged drain and a leak found when we had a new dishwasher installed. We are very happy we chose A1 American. We are able to get in 24 hours. With any service needed on a weekend, you rarely get a good technician, we lucked out. Nick was ours, and he was awesome. He came thinking we only needed a clogged drain fixed and ended up fixing a leak. He was patient answering my many questions, made sure I understood our options, and did not make me feel like I was ruining his weekend. Because of Nick, A1 has gained a new lifetime customer. From his customer service skills to his skills as a plumber, I think we had one of A1's best employees. Thanks for the service and the safe use of our sink and our dishwasher back quickly by fixing the leak and the clogged drain.

Final update: After seeing A-1's response to this review, I felt a follow up was necessary. Based on the photos I took before A-1's tech serviced my HVAC unit and the technical manuals from the OEM, the correct capacitor is 45 uF (microfarads). The capacitor installed by A-1, as shown in the photo, was 35 uF. Only a couple days after A-1 installed the incorrectly sized capacitor, my AC unit struggled to start. Clearly, the capacitor installed by A-1 was the wrong capacitance and not suitable for my unit.

The amount of money A-1 charges for same day services is absurd. That is exacerbated by the fact that their technicians clearly don't know what they're doing OR don't care to do it correctly. I'd strongly recommend steering clear of A-1 for HVAC services or otherwise.

Update 2: Well, a couple days after A-1 replaced the capacitor, the AC fan motor wouldn't come on so I engaged an alternative company. The tech replaced the capacitor (again) and mentioned that it looked like the original capacitor wasn't ever replaced. Curious. A week or so later my AC has stopped working entirely. It seems A-1 installed the incorrect capacitor and the second company just swapped one for one like is expected. A-1's mistake has now caused me two separate AC failures in the course of a couple weeks. What a waste of money and horrible experience this has been.

Update: A-1 has gotten in touch with me and has lowered the price to a much more reasonable sub-$600 figure. Considering it's middle of summer and an emergent call, I do feel this is a much more reasonable cost for the work done. The tech and office staff were kind and respectful but I do feel that without this review and the follow up from office staff that I would have overpaid for the work done.

Original post:

Had A-1 come out after an unexpected HVAC unit compressor failure. They charged nearly $600 to install a new capacitor claiming they did a low voltage ground check and another $600 to install a hard start kit. The material cost is less than $50 and it took them less less than 10 minutes. And I don't think I ever saw them even use a multimeter. Over $1100 for about 10 minutes of plug & play electrical work? I regret ever calling them and wish I had done it myself or called a more reasonable company.

Edit - Just went out and looked at the work they did. The hard start kit (little black clyinder in the pic) wasn't even secured to anything. Just stuffed into the wiring. Not the quality of workmanship I expected.

I hired this company to replace a spigot (hose bibb) on the back of my house and insulate the pipe. During the initial estimate, they made it seem like the job would involve significantly more work, which helped me justify the high price they quoted. However, in the end, the technician only replaced the spigot, added insulation, and spent a total of one hour on the job. The final bill came to an outrageous $911.55.

When I asked for a detailed breakdown of parts and labor costs, they refused, which is deeply concerning and lacks transparency. For reference:
• Spigots typically cost $14–$150.
• Pipe insulation is around $10.
• Copper pipe costs $2.10 per foot.
• Labor for this type of work usually ranges from $70–$120 per hour.

Their misleading estimate and refusal to provide a cost breakdown suggest they prioritize profits over customer trust. I feel completely taken advantage of—especially as a woman homeowner.

I strongly advise others to request detailed estimates upfront and

GET A SECOND OPINION.

And check all of the reviews good and bad on google and Facebook. They speak for themselves.

Also look at A-1’s review average on Google, it is 3.8 out of 5 stars with 687 reviews as of today. Google “plumber in Virginia Beach” and look at the first 10. The average review scores are 4.9,4.8,4.7 etc with thousands of reviews.

I wonder why?

I recently had the pleasure of working with A-1 Heating and Plumbing, and I cannot recommend them highly enough! From the moment I contacted them, their customer service was exceptional. The technicians, Ray and Chris, arrived promptly and were incredibly professional and knowledgeable.

Their teamwork was evident, and they communicated effectively throughout the entire process. Not only did they resolve our issues quickly, but they also provided valuable tips on maintenance to prevent future problems. It’s clear that A-1 Heating and Plumbing values customer satisfaction and employs top-notch professionals.

If you're in need of heating or plumbing services, I highly recommend reaching out to A-1. With technicians like Ray and Chris on their team, you can expect reliable service and great results!

We needed to replace a 21 year old AC/Heat Pump unit. Our sales rep was Jake and he gave us all the information we needed to make a decision. His presentation included several specific installation techniques and recommendations. He was also our installation team leader. They showed up precisely on time and were extremely professional. They discovered that extra work would be needed to get the old air handler out of the attic and they adjusted their schedules to accommodate a 2 day installation. Their work was outstanding and exceeded all our expectations. They took the extra time to protect floors and walls during the installation and did a great job on cleanup. The new system works great and we are completely satisfied. Well done to Jake and his helper!

Jordan is awesome. He was professional, courteous, informative, and kind. Your company has always provided me quality service. Thanks!!

Called A-1 American due to issues with the Air Conditioning Unit. They send their TOP Technician Mr. Jake Blackburn the same day I called. Mr Blackburn in just a few minutes troubleshoot the AC unit. The Technician answered all my questions and adviced me of my option regarding a repair or replacement but due to the age of my AC unit I opted to get a new Airconditioning Unit. Mr. Blackburn ordered the unit and scheduled the date of installation and showed up on time of the set date. Mr. Blackburn is a true professional and meticulous with his job. He updates me of the installation process and explains every step of the maintenance. I highly recommend Mr. Jake Blackburn the best in the business.

10 years ago, A-1 American Services installed my water heater. Monday afternoon, I noticed the drain pan were full of water so I called the company immediately. Within 30 minutes, technician Jeremy called and told us he was on the way to check the water heater. We were lucky that we caught the problem before any mass damage happened. Jeremy clearly explained the replacement costs with the applicable discounts and scheduled the installment. The next morning, Jeremy showed up on time with the new water heater, and later on the owner of the company also joined him as the helper. They were very professional, friendly and respectable. As well as being efficient, the installation went smoothly and only took 3 hours. Jeremy cleaned up after the work was done, and patiently helped us to fill out the Virginia Natural Gas Energy Rebate form. It was a pleasant experience with the A-1 American Service and is highly recommend of their service to my community.

John was very professional and fast and he did an excellent job with the installation of my new outdoor faucet. I would recommend this company to anyone looking for professional service.