HVAC reviews in Virginia Beach, Virginia

We have been using Green Run for a few years now. When our AC went out, we had a few companies come out to check it (thinking we probably needed a new system). The other two immediately said we needed a new unit. Green Run spent time really checking out what was wrong and we were able to get about three additional years out of our system. This year it finally died. We called three companies, just for price comparison. Green Run came in about $2500 less than the others. We now have a brand new HVAC system and couldn't be happier. Everyone we have worked with at Green Run has been very professional and friendly, and they truly are all about customer satisfaction. We highly recommend this company.

DO NOT USE this company unless you like your house damaged. They got paid to install a new HVAC and some other accessories and did about 10% of the job they were paid to do. They essentially plugged the new unit into the wall and left. They cut a large hole into the siding of the house that was unsealed, they did not connect the duct to the unit in the attic, and they DID NOT fit the condensation pipe to the unit much less prime or glue the pipe. The only reason why I found out about the last 2 was because the disconnected condensation pipe leaked all the water into the attic causing water damage to my home. When I reached out to the company regarding my issue, not only did they not answer, they actively avoided my phone calls and voice mails, and I have been unable to get a hold of anyone but Caleb (who deferred me to the owner, Brian) to this day, 3 weeks later. And even Caleb has stopped answering my phone calls. It's one thing to do a poor job as long as they are willing to work with you to remediate the problem, but it's a whole another issue to avoid responsibility for the damage their gross negligence has caused. They can expect to hear from my legal office soon, since a legal notice is a universal language for companies like this and something they can't just ignore.

In full honesty if I could give no stars I would. My boyfriend and I have had the worst experiences with this company over the last 2 months now. Our ac went out in the beginning of June and it took a whole month to get fixed. It was fixed June 28th. Then on July 9th our brand new ac unit we got stopped working AGAIN! I had informed my apartment complex and they said unfortunately they could touch it because the ac unit was still under warranty which I think is so dumb that they can’t touch it and we had to wait for the third party. Now it went out Sunday… we couldn’t get in touch with anyone till TUESDAY. We have two dogs in the home and it got so hot for they that they started panting. And if you’re a dog owner it’s kind of heartbreaking to see that you dog is not cool in their own home. When my apartment said they couldn’t get in touch with this company I started calling to because I should be able yo have a cool home that we pay for. However, calling this place is an ABSOLUTE NIGHTMARE! There’s only one phone number and they barely answered. I called all day Tuesday and no one answered until an hour before closing. Then we were finally told someone would come out Thursday morning. Thursday morning comes and man that came to look at our ac just comes in and then told my boyfriend “I’m all done” and left and 10am. Never explained why it wasn’t working. Then my boyfriend noticed at 2:45 that the apartment was at 78° when it was just “fixed” and the ac was currently running at 69°. So immediately we called the apartment office and said that the ac is not fixed. We tried to get in touch with green run and no one answer till again almost an hour till closing. The woman said that the tech said it was take time for the apartment to cool down and I explained to the woman it’s been “fixed” since 10 am. She then told the apartment that the ac people will come Friday morning. I got home at 5:45 and the apartment was 80° while the ac was still running. Friday morning comes and no word from green run at all on when they are coming out. 12 pm starts coming around and I tried to find the office of where green run is to physically talk to someone. The office is just no where to be found. So again my apartment and I are calling this company ( and I was given another number for Matt and amber and they didn’t answer) to get someone to fix this ac and didn’t hear back till 2 saying we were next on the stop. The new tech came at 3 and told my boyfriend there was a blockage in the pipe and other things that were wrong as well. That make us extremely upset because it made it seem the man who came before just didn’t want to do his job. After the man left Friday our ac finally started working again. If I could pick a different company to use I definitely would.

After years of rotting walls from window units, I installed central air and updated my gas furnace. Green Run the most affordable of the 4 companies I called with no hustles or unnecessary upselling. My house is as cool as I would like and the humidity in the house is MUCH lower. I appreciate their service very much. It was well worth it.

Reached out to the owner about 2 of his guys doing work at my home. They were hired by the contractor who was doing a remodel for us. Well they came in a wrecked my brand new wood floors, that were completely perfect. The put a vent in the middle of a walk way.. and all the duct work for the new vent was terrible. Everything had to be redone and my floors had to be redone and refinished. They cost me $1000s of dollars. Owner refused to pay, told me to contact the contractor yet his people were the ones that ruined my floors and vents.

From old to new in no time flat. The staff at Green Run were amazing from the 1st initial call to the install of my unit. Everything was clear
And concise. I recommend!!!

Will never recommend this company! Horrible installers don’t know how to install correctly. They make your power bill through the roof and don’t offer to help you out. I am going to go to the news station and I’m also going to BBB. If not help or compensation will be seeking court action! Try calling phone and email no response. You get owner number and he don’t care about the mess up with his company. He doesn’t care about your power bill being tripled in billing because of their workers. Will not recommend or support this business.

So glad I selected Green Run for installing an HVAC condensation pipe. Samatha, Amber (scheduling, general communication, and billing) and Chris (technical) in the office collectively provided sterling and friendly service. Jake and Ceasar (technicians) expertly (friendly too) installed, modifying the original scope/design to accommodate unanticipated concerns. Plus, Green Run offered the lowest price among three other quotes I received.

They are a fantastic company! I got a new HVAC system, from the initial call out to the estimate to the completion of the job was a great experience for me. Very well-priced, quickly completed, and a friendly/knowledgeable staff!

Great company! That handsome guy Tim and his partner did an amazing job installing my new unit. Seen them working on my Neighbor’s but she had bad complaint but they’ll complain about the sun being yellow so. I’m glad I went with my own judgement now my house feels amazing and the air smells clean 🥰

Can't get them on the phone, they say they do a P.M. but they don't and you double check and find white mold in the unit when they should have found it and reported it, they argue with you when you tell them to focus on a part in the AC unit and go completely off track recommending unnecessary work and they charge an arm and a leg to do nothing. I'm frustrated and considering finding new contractors for my AC and Dry wall repairs if they don't get it together.

Absolutely horrible customer service from Samantha. If you are not allowed to speak to the person calling you because you can only speak with the company you are contracted with. Just say that. Don’t hang up on the person and refuse to answer their phone calls. You never know when I’m going to need an HVAC company for my house that I own and great customer service starts on the phone with who I’m talking to. Also great companies thrive by word of mouth and I will never recommend this company based on how she acted on the phone. Again if you are not allowed to speak to someone due to contracts YOU ARE ALLOWED TO SAY THAT.

Conner came over pretty fast and fixed my sink to only like 20 minutes and it had great pressure again def will be calling again if I need anything wilder

Marvin has replaced my garbage disposal, leaky sink drain and master bedroom toilet. He was efficient and knowledgeable of his craft. Ron, who assisted him on our toilet replacement was extremely helpful as well. Can't wait for them to replace my last two toilets. The upgraded model is beautiful. My husband and I are very happy.

This company is outstanding from the office to Marvin, the manager to Conner the plumber who came out. I had potential leak issues and they were patient and took the time to talk to me about the issues with a potential leak. Conner was friendly and showed up in a timely manner as well. Their customer service is EXCELLENT!

Guy Smith's technician, Brian Novak arrived on time & performed the annual checkup on our furnace. His work was done efficiently & he recommended some replacements for aging & worn components.

Guy Smith HVAC $ Plumbing is AW4SOME! I had a heating problem on Sunday, after the Saturday night snowstorm, and after calling them at 6:30 AM, they were able to schedule me and show up at my rental property by 3:00 PM. The technician was pleasant, professional, and fast. He diagnosed the problem and had it fixed in less than 30 minutes. The cost was VERY REASONABLE. 5***** wasn't enough to rate them.👍👍👍👍👍👍👍👍

Our technician Darrion was very detailed in his review, and helped me understand what he was looking at. His recommendations were great and helped us take care of our concerns

Guy Smith/Norfolk Air Heating Cooling and Plumbing found a solution to our HVAC system failure with 5-8 inches of snow and wind temps expected in the teens tomorrow. Damien was knowledgeable and creative in finding a solution for me on this Friday at 5pm! I hope Damien is my next service tech! Thanks Guy Smith!

Dom was amazing. He was courteous and kind. Arrived right on time. He was thorough and worked efficiently. 5 star employee!

Brian was able to diagnose the problem and fix it. He was very patient in explaining the underlying cause and the fix. I am very satisfied with the service call.