HVAC reviews in Virginia Beach, Virginia

Vanzel was excellent to work with—very prompt, clear in his communication, and willing to go the extra mile. When the lockbox was jammed, he took the initiative to fix it so he could access the property and restore heat as quickly as possible. Great service all around.

No stars.i don't know what he did if anything but I ended up with no heat tonight in my home. Thermostat not on at all. Started calling Guy Smith at 745 pm to have someone come back onout to turn my heat on as I have a special needs individual in my home. Kept being told that my message would be sent to management and someone would call me back. I made at least 5 or 6 calls to Guy Smith tonight stating the severity and have not gotten one call back nor has anyone come to see what's wrong with unit. I am afraid to close my eyes as I don't know if carbon monoxide is escaping or not. It's now 1:05 am and still no call back. I'm Pissed. I will be calling the manager and everyone else I can get a number for tomorrow morning. And my son better not get sick from being in this cold house.😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡 NOT A HAPPY CAMPER RIGHT NOW

Camron was punctual and professional throughout the service visit. He thoroughly addressed all of my questions and went above and beyond by cleaning the exterior unit. He clearly explained the work he planned to perform and provided helpful guidance on preventative maintenance going forward.

Annual check of electric HVAC and plumbing system on the Blue Ribbon Preventative
All 3 professionals were prompt and knowledgeable and friendly and respectful. Have used Norfolk Air for several years. Am satisfied with the service I get.

Darion was very polite and professional. He took his time to make sure everything was completed and sealed with mt toilet system. Everything was fixed and put back together with no issues. I gave him a 10 out of 10 rating.

This company is very easy to work with. From the lady in the office that took my call, to the technician they sent out, everyone I dealt with was awesome. Ben arrived on time, was very professional, and pleasant to talk to. Ben took time to answer all my questions and educate me about my HVAC system. This is my first time using Guy Smith but I won’t ever call anyone else.

We were kept up to date regarding what was going on with our project. The team was patient when answering all of our questions and able to describe things well. Pleasantly impressed with their professionalism, collaboration, and unity.

These guys are great! They were able to get me a next day appointment and get my heating issue situated. Will definitely be using them again. I even signed up for the service plan.

Great experience. Kali did great job explaining the work and completing it in a timely manner. Absolutely professional from the beginning to end of task. Looking forward to doing future projects with this company.

Brian Novak was very professional and was able to fix the problem almost immediately. He was patient with me while I was asking questions so I could understand what happened. Because of his professionalism and knowledge I purchased a one year service contract with the company. I will be calling him to do all of my HVAC, plumbing, and electrical work in the future.

15/10! Gordon was my tech and was easily able to troubleshoot and diagnose not only the cause of my loss of heat (in below freezing temperatures) but additionally he recognized that my unit newly installed less than a year ago was actually installed incorrectly posing severe damage or destruction with continued use. He went above and beyond in communicating repairs and parts required. After a short delay due to part availability Gordon and Tommy arrived and within mere hours our heat was blowing hotter than the surface of the sun (and we chose that temperature). After working after the sun went down (and so did the temperature) they left everything in better condition than they found it and most importantly their customer service was friendly, relatable, yet very professional! They’ve got a customer locked in as long as I remain in the area. Gordon and Tommy for the Presidency of 2028!

I keep a home warranty on a rental property in Chesapeake. There was a plumbing issue and I called the warranty company, they worked on it well over a week. This morning there was still a problem. I could not get any resolution from the warranty company and I was at my wits end. I called Norfolk, plumbing and Connor from Guy Smith plumbing and heating called me back. He was knowledgeable, considerate, and a pleasure to work with. What the #Warranty plumber could not fix in over a week, he fixed in about an hour. I would highly recommend this gentleman.

Matt did a great job in a short time and fixed our gas boiler! Much appreciated! Have used guy smith Co for 15+ years. Very satisfied!!

Had an amazing experience! The entire team was professional, responsive, and extremely helpful when it came to explaining and talking me through every step. The new heat and AC system is great, the installation was done very well, and they cleaned up after themselves. Highly recommend Guy Smith.

We had Guy Smith install two new HVAC units not even a month ago. We started to smell gas in our home and even more so in an outdoor closet where the gas furnace is housed. I called Guy smith and luckily the next day a technician arrived to diagnose the issue. The technician was nice, but after an hour of checking the gas furnace he concluded that there was no leak coming from the system. He advised me that the combustion rate was set at a higher rating (whatever the hell that means) and that he set it at the correct setting. This was told to me to be the likely cause. He then said if we were to continue smelling gas that they offer a (what I thought to be complimentary since it’s a brand new system) gas leak check throughout the house. He then handed me the iPad stating it would cost 1,200 doll hairs. I looked at him as if he were crazy. He said another option would be to contact Virginia Natural Gas to have them look at it. A few hours later I got home and decided to check the closet outside where the furnace is and was hit with a huge smell of gas. We reported it to the fire department and they told us to evacuate the house so they could come inspect the issue. Thankfully the Fire department responded quickly for what I though to be a non emergency. They quickly found the leak in a pipe literally connected to the new furnace.

So I ask you concerned citizens and others reading this. What in the hell did the technician do for 1 hour? How was he here that long and concluded there were no leaks he could find? Did he play on his phone for an hour? How could this individual be given a job that could have cost the lives of my family? Should this person be allowed to continue to be paid? Who trained him?

People make mistakes but when it comes to the health and well being of my family, you better know what the hell you are doing. Obviously 20 firemen showing up means a gas leak can be very dangerous. If Guy Smith himself doesn’t show up to fix it then this 1 star review will be the least of his problems!

Also after spending 22k I would hope you would be on top of a customer that smells gas in their house!

Bad Business! Please don’t respond to this like you do all the other negative reviews on how you are sorry and you will be better in the future!

I had to make an edit to this review. Thank you for turning a bad experience into a positive one. After a rough experience with an AI representative and agents overseas, Guy Smith heating and cooling really made a positive impression. We appreciate the support and hard work of your staff. My husband and I are very appreciative of the honesty and willingness to rectify the situation. We will absolutely be contacting Guy Smith heating and cooling again. Once again, thank you for going above and beyond.

I was notified via text that he was coming. Very quite and soft spoken young man. Working hard to learn his craft.. He did a wonderful job. keeping me aware of what he was doing when he was in the area of the house were I was. very nice and smart young man . He did the job he was there to do . All the service men were gentlemen and did their best job.

The technician was very polite and quickly got to work, while telling me what he was checking each step of the way. He provided a detailed report with lots of pictures of the systems he checked. A recommended correction for bent and crimped ductwork was accompanied by a reasonable estimate and clear pictures of the condition.

recently our heat went out and they sent over Phillip to diagnosis our situation. Phillip was honest and telling us our outcomes about our unit. due to our units being older we went ahead and purchase units. Jared and his crew did a phenomenal job on the furnace and condenser. would recommend if you are looking for a honest and trustworthy HVAC company. thanks again

Great job replacing my heat pump, and a fair price. Pleasure to work with Joel, Phillip and the whole Guy Smith team. I've trusted them for 15 years and recommend highly.

The guy who came a replaced my water heater was super nice and welcoming. I had to hurry and get it replaced. I paid $2078.50 to replace a 40 gallon heater. They said it was a flat rate and don’t provide itemized receipts when I was told a manager can send that to me. To later find out I was over charged. Other than that the worker was very nice.