HVAC reviews in Virginia Beach, Virginia

This was an emergency call on Superbowl Sunday and no company could come out to look at it even though they said they were open 24hours a day for emergency call.The tech was very professional and knowledgeable. Had an issue with my sewage pump and he diagnosed the issue very quickly and came up with a solution. I would recommend this company. Price was high but at least they showed up.

Maintenance Tech was very knowledgeable and courteous. She was really friendly and went over with me on what she actually completed on our system. I was proud to talk to her and get to know she was a military veteran! Satisfied customer here! Thank you.

Guy Smith knocks it out of the park with timely and courteous service. Our technician Phillip took great care of us, passed along some recommended service and gave us an excelled quote. Guy Smith is who I trust with my HVAC system.

Rick is a wonderful plumber. He is very nice, professional, and patient, answering all my questions to the best of his ability. He showed up quickly today, diagnosed the problem efficiently and professionally, and fixed the issue swiftly with high quality. I appreciate his excellent service and would recommend him and this company to anyone who needs prompt, high-quality service from a friendly and professional plumber.

Phillip was our tech and was amazing and took great care in making sure he didn’t “dirty” the house. He explained his findings and did a fantastic job making sure we are good to go through spring.

Guy Smith has always been reliable. Dom is very professional and easy to converse with and I am very comfortable with his knowledge and efficiency. That same day they had Barry Haley their Master electrician come to give us a quote on a new panel and Barry was also very knowledgeable, professional, and friendly.

Where’s the Business in a business?

We called for a maintenance call and clearly advised that everything was fine but our AC wasn’t running cold. The scheduling assistant confirmed (twice) that it wouldn’t be an issue to fit it in with our maintenance and wouldn’t be an added charge outside of the usual expected (because otherwise it would be an emergency service fee), but we’d need to wait 2.5 months. December 26th was the EARLIEST they could get us in - a Christmas miracle.

-December 23rd (3 DAYS BEFORE OUR APPT) we get a call, advising that it’s been too recent since our last appt and we would need to be rescheduled for MARCH because they didn’t have a technician available. We explain no, we’ve been waiting for months and our AC isn’t running cool and we were told and CONFIRMED everything could be fit in and we need the appointment because VA weather is VA weather and windows only get you so far. The person on the phone very rudely said “well we can’t maintain anything if it’s not running” because she must have been having a bad day and left her listening ears at home.

Suddenly there ARE technicians available and she can have people to our hours within 2 hours but it would be an emergency service fee. We stressed that no, again, we’ve been waiting for months, this was confirmed, etc. We reschedule for the 26th.

- Maintenance guy comes out, fiddles with the A/C, never comes in the house at all, charges us $500+ , and leaves. Merry Christmas.

- Flash forward and we need the A/C because it’s Miami heat season in January and eggs are frying on the sidewalk. The A/C does not work. We call Guy Smith AGAIN and explain the whole story and are told “well the maintenance guy said he came into the house” and I’m prepared to fight and bring receipts because we have ring cameras and can confirm very much that no, your guy did NOT COME INSIDE THE HOUSE.

Their response? “Well, we can send them out again to check but it will be another emergency service charge.”

Absolutely not. No apology. No offer of a refund, but offer to charge more? No ownership of the issue?

Crazy. $500 in this economy and we understand that you have to eat, but my goodness how is this a way to run a business?

Bless your heart.

Do not recommend. The techs are nice, but the company itself does not take ownership.

Thank goodness it’ll be cool for a few days while we look for a different company.

Michael came to do our twice annual service maintenance. He was polite, professional and knowledgeable. We have four systems and he was able to explain the condition and functionality of each system. He was clear about all options and provides photos of the units. He was great!

I had called Guy Smith for an install of a new under mount sink and faucet in my kitchen. From the initial estimate and measurements to the two days they were here working so hard to install this sink, they were fantastic. Ronnie and Marvin were the most considerate, professional, and friendly plumbers I’ve ever met, not to mention excellent at what they do. They spent even more time than expected working out how to finagle the new sink I purchased to make it work, and even though it was more complicated than they expected they were able to work magic and make it work, and it looks incredible!!! Highly recommend Guy Smith!!

Eric was wonderful. He was able to find the problem almost immediately upon arrival. Even in the really cold temperatures, he was able to quickly fix our issue. We truly appreciate his kindness and fantastic customer service.

Phil is an absolute life saver! He was quick, professional, and incredibly courteous throughout the entire process. My heat went out during a holiday storm, and he managed to get it back up and running in no time. I can’t recommend his services enough if you’re looking for someone reliable and skilled. Thanks again, Phil!

Gordon did a wonderful job. Very friendly and explained in detail everything that needs to be fixed and quickly quoted me for the repairs. Only charged a service fee but still checked the unit and crawled under my house in the crawl space to assess ducting and found several discrepancies and explained what all needed to be repaired. Gordon was a solid professional and had great customer service!

Brian arrived on time and very courteous, making sure to keep his ‘footprint’ as small as possible in my home. He accessed the areas he needed to perform the visual assessments and then informed me of what he found. After explaining that further diagnostics were needed, at cost, I agreed to move forward and he went right to work. He completed an assortment of tests, found an issue (a low voltage short with a fuse), repaired the issue and got our heating system back up and running in no time. Brian was kind, understanding and respectful.

Ricky is awesome. He’s able to find solutions other plumbers from other companies weren’t able to solve. He friendly and down to earth too. I always ask for him specifically when I need to have a job done. Thank you again for your hard work!

Phillip was great, he came out to check my system as my energy bills and reported usage was much higher than normal. He discovered a leak that I had been dealing with two years ago was causing my unit not to run properly. He offered several options. He was polite, courteous, and knowledgeable. I decided to replace my system and he took care of me ensuring I could getvall that I wanted and needed for a reasonable price. The next business day I had my HVAC system replaced, new thermostat installed and dampers added to the system. I am pleased with the work of the crew Jared, Mike, and Cam provided. They arrived punctual this morning and worked seamlessly getting the job done in ample time. Mike answered my questions and showed me how the dampers work in the attic and Jared helped me set up the thermostat and connect it to my phone. I appreciate their knowledge and professionalism.

Joel was wonderful. He was very professional. Joel explained what he would be doing today and he came prepared . Before he started Joel asked if I had any questions or concerns which he addressed. After he was done labeling the dampers Joel explained how the dampers worked and demonstrated how to use it. I am happy with today’s services.

Thank you Joel

Eric and Ricky did a great job diagnosing my water heater issue. They were highly knowledgeable and extremely professional. They gave me several options and shared their opinion regarding a replacement water heater. The installation went smoothly. Overall a good experience...

Kali is very knowledgeable in her profession and made clear recommendations on how to improve my unit without the pressure of paying for it today. She pointed out a few things and provided key feedback in how to go about the improvements and gave me the choice and let me know the time frame of the quote if I decide. Her personality is really easy going and she is very professional. Her work is 100%

Technicians arrived on time. Both technicians Da'twan and Terrell where very knowledgeable and friendly. Replaced my a/c and coil in a very timely manner.They also left the system and working area better then it was before. I have full confidence that we will be cooler this summer. From calling Guy Smith and having their sales/consult come out. Explain all options and helped us understand our repairs. To the technicians come out for repairs, the service was amazing. Will definitely use again if ever needed.

We had a fantastic experience with Guy Smith Home Services. Our electric bill was much higher than usual for the month of December. We contacted Guy Smith and got a SAME DAY appointment. A HVAC technician named Dom came out to our residence and evaluated our system explaining why the emergency heat was running on our 16 year old unit. After going over our options with Dom he was able to get a comfort consultant named Tyler out to our residence within the HOUR to give us a free estimate to replace our unit. Next day turned around after we decided to replace it. Our installers were Jared, Michael and Datwan and Shawn delivered the equipment! We cannot speak highly enough of all technicians and customer service representatives that assisted us in this process. The installers protected our floors, watched the walls and worked endlessly in the cold to provide us with heat! I have attached some photos to show what these guys had to work with since the access to the attic was very limited in a closet space and they had to carry equipment around other town homes to enter our fence. We recommend Guy Smith for all your home needs!

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