HVAC reviews in Virginia Beach, Virginia

Plumber Ben Roberts with Kellam Mechanical replaced my old water heater with a brand new 40 gallon electric water heater. Not only does it operate more efficiently, it looks sleek. The plumbers installation was thorough, quick, and he left my condo so clean it was as if he had never been there.

Salim did a good job install in a faucet for me. It was reasonably priced and completed quickly.He was very professional and explained the process and other services available. Will definetly use Kellam again

I had a tankless water heater installed by Philbrick HVAC, a company Kellam just bought out. I was told my first regular maintenence would be free and called Kellam to see if this would be honored. When I called, the employee checked with leadership to confirm, then ASSURED me it would be free and scheduled the appointment. My appointment was for today and about 35 minutes beforehand they called to tell me they were sending a tech out, then 20 minutes before the appointment, the assigned tech (Buck) called to tell me it would NOT be free and instead would be ~$600-$700 due to Philbrick promising the free service and not Kellam. He then tried to upsell me on a flow through system for $2000 that would eliminate the need for annual maintenance. I explained that I just needed the free annual maintenance that they confirmed the week prior and that maintenance does not even normally cost $600-$700 for a descale/flush. Most places charge ~$200 but not more than $300 normally. My problem is the fact they told me 20 minutes before my service that they would not honor the first free annual maintenance after they assured me on the phone they would. I left work early for this only for their unprofessional customer service to change the price to an astronomical amount that is not within industry range. I was told to call JT (the plumbing supervisor) to complain, but it's not even worth it. I already found a different company that would complete the service for $150. Kellam has horrible customer service, lack of professionalism, and terrible pricing. I miss Philbrick and will not be using this conniving company.

Blake Davis did an excellent job today in checking out our heating system. Very polite and explained what he was going to do and what he found about improving our heating system. No repairs were necessary.
Very Good Job!

I am writing this review because of all the time I waisted just to be informed at the last minute that they do not provide the service I needed. I search out for someone to install a coaxial outlet in my home that is needed so that my wife could help veterans working from home. I spoke to a representative for KELLAM letting them know exactly what I needed. They kept trying to charge me an emergency fee of $100 but all I need was an estimate. This was on a Friday or Saturday. We then schedule for them to come out on a Monday to give me this estimate at no charge. This is where it becomes frustrating and so very unprofessional. I was told by text that be home all day and a technician would come out as soon as they became available. I received a call that the technician was on his way. This was around 1:00 p.m.. I was then called back to inform me that they do not provide the service of installing a coaxial line in my home. It was at this moment that I got upset because there was no respect for the days and time I lost. I missed out on a VA appointment. I could have spent that time searching for someone who does the job and would show up. Not be misleading and waiting just to be told we don't provide that service. Now I have to scramble and hurry to find someone who can provide the service of routing a coaxial cable and possibly pay more just to get it done because of the short notice I am faced with!

Logan was super professional, helpful in showing us what our heating system issue was and the maintenance and repair plan for it!! The communication before, throughout and afterwards was great as well. Excited for our heater to work again!

Buck was ok but the company wanted to charge 1800 for a pressure test that Columbia gas has already done for free. When I was told on the phone by the company that Columbia gas supposed to do it which they did. To the owner, I appreciate olive branch but I just was threatened by Kellam manager about my review. He said he will contact Columbia gas and have them turn off my gas because I needed to have a inspection first. Virginia natural gas works with the city so they require a inspection not Columbia gas. Without even looking at the job the manager wanted Buck to charge 1800 for a pressure test and 700 to fix it. I called another contractor and he charged 150 to tighten the loose fitting. To use a situation like this to jack up the price is just wrong.

Kellam always does a great job. They installed my HVAC system a few years ago, and I purchase the annual maintenance plan each year. It is reasonably priced, and I get my 2 maintenance visits a year, one in the fall/winter and one in the spring to make sure my investment is protected. Their technicians are always polite and professional, they call before they arrive and scheduling is a breeze.

When I’ve had issues with my system, which is not often, they prioritize my family’s comfort and make sure they visit quickly to address the issue. They also offer a range of home services, which is nice, because who wants to call 5 different places to get their services complete? They make recommendations on other services, but don’t pressure you to schedule.

I would recommend Kellam for your home services needs.

I’m thrilled with the professional plumbing service provided by Dwayne (Buck) King. He efficiently installed my smart toilet and left the space spotless, with no trace of his work. He also took the time to review all of the toilet’s functions and clearly explain what he had done. Excellent workmanship and customer service—I highly recommend him.

Had her first regular maintenance inspection for Plumbing. We were grateful to have Lance as our inspector. It was our first meeting and I felt like I already knew him. Lance was courteous, professional, and helpful. I have a second property and will certainly request to have Lance come for this inspection as well. Thank you, Kellum for hiring quality people.

We could not be more happy or satisfied with the job that Joshua provided for us. He went above and beyond to give us the very best possible service and care. I would highly recommend joshua. He is very knowledgeable and made me feel very comfortable with our new HVAC system.

​I wanted to share my appreciation for the excellent service provided by Camryn Lawson today. He performed a comprehensive cleaning of both our indoor and outdoor units and completed the installation of a new UV light system.
​What stood out:
​Professionalism: He arrived on time, was respectful of our home, and maintained a clean workspace throughout the process.
​Knowledgeable: He took the time to explain exactly how the UV light works to improve our air quality and gave us a clear breakdown of the maintenance he performed on the units.
​Thoroughness: The difference in the cleanliness of the coils and units is noticeable, and I feel much more confident in our system’s efficiency now.
​It’s rare to find service that combines technical expertise with such great communication. We highly recommend their services!

Service provided took two days to complete and my appointment time did not seem to matter. When I first called to get service the customer service rep said she would try to get an AM appointment, the service tech did not show up until after 2 PM. Not the tech fault. Service tech diagnosed the problem but couldn’t start the job until a permit was filed. So my house did not have heat water and the power was fluctuating causing lights and appliances to not properly work. Reschedule for the next day for a 10 AM appointment, tech showed up at noon(again not the tech fault). Tech started working and at 1:15 realized he needed a part so he left to go pick up the required par. Upon return to pick up part at 3;00 was told should have power back shortly finally got power in house at 4:45. When was restored I tried to verify system in the house were working and found my boiler was not turning on, now the past two days I was worried my boiler was not functioning but I had to have power first. When tech verified power was getting to the boiler he tried setting up an emergency service call for the boiler, come to find out no one on call was experienced with boilers so another appointment is needed. But no one from the appointment desk has contacted me yet to let me know if I have an appointment for tomorrow. This how the service department customer service and others in this company operate, lack of communication. I called several times and texted and basically got an AI response and I will have someone call you back. Finally had to talk with general manager to get my bill fixed because the company charged me twice for deposit and took the money from my account the same day but will take 2 to 3 days to credit my account. Meanwhile the service tech is doing what he can to make me happy and get my power restored but has to depend upon others which makes him look bad. I thank the service tech for job he did but wish he would have listen to my concerns about the boiler sooner. After waiting 2 hours for a call or text about appointment to repair my boiler I contacted the appointment desk and was told I did not have an appointment and come to find out this company does not service oil boilers. Would have been nice to know before buying a contract for whole house services.

Just want to say Squirrel is awesome!

He repaired my kitchen sink plumbing issue with no problem! He went under my crawl space and found the clog and made the needed repairs. He even made my retractable nozzle to my kitchen sink work properly. Professional customer service and friendly Great work ethic and very knowledgeable. My wife is now happy. Thank you!

Recommend him every time.

Nick F.

Professional, knowledgeable, courteous and friendly. Very pleased. They responded quickly in an emergency situation and gave us choices for fixes when we were in a bind. Buck was a great service tech!
Used the group not just for plumbing emergency but also for a long overdue heating issue. I am so grateful to Richard for his insight and thoroughness. I feel very confident in finding the right solutions with this team!

BREON was friendly knowledgeable and timely the only reason I didn’t get the work done after the estimate is it was 25% higher than previous estimates. Dwayne was quick friendly and professional 1.5 hrs and I have two new hose bibs with cut offs. I went with him despite being 30% higher previous because it’s a larger company and they’ve been around longer to stand by their product and service, but they are consistently more expensive than most local competitors. My primary issue with both services was the Scheduling and the lack of communication from the people in charge of dispatch. I was confirmed for both appointments today without having previous calls, telling me my service windows for either one of them I got a text at 7 AM stating someone was on the way to my house. This lack of communication from corporate and the administration of Kellam mechanical is completely unacceptable and I will definitely take that into consideration for any future work.

Jamie Swanson was our HVAC technician today, and I can’t say enough great things about the experience. He came out to troubleshoot an issue with our system after Kellam had previously completed a major installation, and we were still experiencing a few minor problems.

From start to finish, Jamie was exceptional. He kept me informed every step of the way, explained everything clearly, and took the time to answer all of my questions thoroughly and patiently. His professionalism, knowledge, and attention to detail truly stood out.

I genuinely appreciate outstanding customer service, and Jamie absolutely went above and beyond. He made sure the issue was addressed and that I felt confident in the solution before he left.

In the future, whenever we need service from Kellam, I will be asking for Jamie by name — even if it means waiting longer for an appointment. He is a tremendous asset to your team, and I am very grateful for his assistance.

There are well over 20 HVAC companies that I can choose from in my area. Jamie just earned Kellam a returning customer.

We had such an excellent experience with Breon from start to (almost) finish. He came to our house last week due to a series of electrical issues we were having to give us a quote. He immediately made us feel comfortable and well cared for. As a homeowner, it’s easy to feel taken advantage of when it comes to home maintenance. I do not think Breon or this company is even capable of that. We were given a comprehensive and easy to follow quote for the work that Breon recommended.

Our work was completed today by Breon and Ryan. They were very courteous, respectful, and understanding (we have a dog who can be difficult). They never once made any judgement and trusted us, which made for a seamless day. We have one outstanding problem that we noticed after they left today, and Breon will be coming by tomorrow to check it out.

Breon’s hard work and approachable demeanor are what create the above and beyond experience that every company should strive for. We can’t recommend this company enough.

I had a fantastic experience with Kellen Mechanical for my annual plumbing inspection. Lance was my technician, and he was outstanding from start to finish.

Lance arrived on time, was professional and courteous, and took the time to thoroughly inspect everything. He explained what he was checking, answered all of my questions clearly, and made sure I understood the overall condition of my plumbing system. I really appreciated how patient and knowledgeable he was.

He was also very respectful of my home - everything was left clean and exactly as he found it. It’s clear that both Lance and Kellen Mechanical take pride in providing quality service and building trust with their customers.

I highly recommend them for anyone needing plumbing services, and I’ll definitely continue using them for my annual inspections!

Camryn Lawson did an outstanding job during our spring HVAC maintenance inspection. He was professional, knowledgeable, and took the time to thoroughly inspect the system while explaining everything clearly along the way.
He identified a few items that could use attention in the future but did not try to upsell anything unnecessary, which I really appreciated. It’s clear he takes pride in his work and genuinely cares about making sure the system is running efficiently and reliably.
Excellent service, great communication, and a very smooth experience overall. I highly recommend Camryn and the Tell ’em Kellam team for anyone needing HVAC service or maintenance.

Justin Deprimo is obviously professional HVAC technician and conducts himself in a professional manner. Justin knew everything he needed to do and understood the problem upon arrival - and gave me great confidence that he would resolve the issue. The issue was resolved. He understood and respected my concerns and questions. Justin resolved the heater issue that left us without heat for almost a week in this bad weather and low temperatures. This is the kind and type of employee any establishment who understands maintenance, understands reliability and trust, and anyone who values repeat customers and overall brand respect and loyalty. Based on my brief interaction I would hire Justin as an employee because of his professionalism. Kellam is fortunate to have a dedicated employee like Justin.