HVAC reviews in Virginia Beach, Virginia

My wife and I are extremely pleased with the recent replacement of our upstairs AC system. I was particularly impressed with the knowledge and professionalism exhibited by the folks at White Goods Services throughout the entire process. Rusty did an excellent job explaining what we really needed and why. He and his team then followed through with expert component integration with our existing system. It's a pleasure to see this level of craftsmanship still available to the residential customer.
Sincerely,
Samuel E. Dillon

White Goods Services, Inc…. Virginia Beach!!! They are crooks.They worked on our sons A/C in VA Beach because of a mold remediation job in his house. Since then, the compressor has now failed and it’s a warranty item. Our son called this company as soon as it failed and here we are 5 days later… they have ghosted our son, his wife and their 3 1/2 month d son. The temps are climbing and they are not returning Sam’s calls. He’s left numerous messages. This is sick that someone provides a service and cannot even extend the courtesy of returning a call. Or just providing the part so that Sam can do the repair himself. He’s also active military, not like money is no object. These kids work hard.

DO NOT USE WHITE GOOD SERVICEs!

Rusty, Cody, Anthony, and the rest of the team are awesome!

As nervous as we were to go with any company getting a whole new air conditioning system, as soon as the team showed up we felt very comfortable knowing we hired the right company. On time, clean, professional and responsive. Thank you guys for all you did. We look forward to a long lasting relationship!

I've had two separate issues with my heat pump and outdoor unit. My technician was Scott both times. Not only was he very professional, but he was clean, informative, and the kind of guy you can trust with your home the moment you say "hello". My first issue was when our last snow storm hit, and although I was unable to leave the house because of the roads, he managed to get over to me in a haste. This last issue happened on Memorial Day, and although I'm sure the company was swamped with requests, he was able to come out the next day. Both of my issues were solved very quickly and at an awesome price. Whenever I spoke to the office staff, they were friendly and understanding. I recommend this company to everyone.

We had a BIG home owners claim that had many moving pieces and frustration had taken over. We were referred to WGS from another company, Mr. Russ and his team got the job done right the first time. They were very professional and very skilled with their workmanship. We would highly recommend using WGS for your HVAC needs.

My ac was not working properly. After calling around for prices on a diagnostic, Mr. Rusty called me back to make sure he didn't miss anything important (i had called twice as i had 2 different numbers and did not leave a message). What ultimately got me was not just the fact that Mr. Rusty was very personable but he tried to troubleshoot with me over the phone to possibly avoid anyone coming out. Who does that? White Goods Services thats who :). After realizing i needed a tech to come out, he told me i would get Cody L. the SAME day, not the next day or the next week, no the very same day within 2 hours or so of me calling. I received an email, a text message and a phone call from Cody telling me he was on his way. When he got here, he put on his little shoe protectors to walk into my house and spoke with me about my ac unit. He had me sign his tablet so he could start his job (much like when you go to the car dealership and you have to sign their papers to give them permission to work on your vehicle). He talked to me the whole time. He was very friendly, personable and informative. Once he figured out the problem, he spoke to me about it, told me what had to be done, quoted me the price for fixing it and gave me the option of getting it done or not. I wanted my ac to work so once again i signed his tablet to allow him to do the work. He was in and out of my house a couple of times to check on things and kept me up to date the whole time. Once he was done we talked a bit more and he even provided me with their maintenance brochure so that i can look into getting my ac serviced and maintained properly throughout the year. He answered absolutely every question i had and made sure that i was completely satisfied before even taking my payment (i have had some very pushy techs before and he was not like that at all). White Good Services is a really good fit for me. The owner Mr. Rusty as well as his tech Cody are very easy going and personable. If you are looking for great customer service and good work stop right here. It's 5 star service for sure. I will recommend them to everyone I know. Thank you :)

White Goods is an excellent company that does great work. I had a problem with my thermostat causing it to not show the cooling option. Anthony, the tech, came in and immediately found what the problem was and showed me how to fix it. He was very professional and courteous. This is the second time that I have used the company and they satisfied me both times. I will continue using them for my AC and heating needs.

My air conditioner was not working and I called white good services. They where able to schedule to come to my house the very next day. Tony my service technician was very knowledgeable and courteous. He was able to fix my unit quickly and made sure my house was cooling before he left. Their cost for services was extremely reasonable.

I contacted White Goods at the recommendation of Carrier. Our unit was installed by another company 6 months ago but was not operating properly. Robert, Anthony and Rusty took care of several issues including an emergency visit. I sincerely believe these guys are not only knowledgeable, reasonable and great communicators, they actually care about their customers. My first call I reached Jennifer on a Saturday, she very patiently listened to me try to explain the issue. Robert came out that same day. They were at my home a total of 3 times. Each time care was taken to explain what the issues were and took care of them very quickly. Shanika called the day after each visit to ensure my satisfaction. Thanks you all for excellent service. Dalene

Overall good experience with the team at White Goods. Contacted Rusty about getting an inspection on my HVAC indoor/outdoor unit after owning the house for a year. Scott came and checked out the setup. He found numerous discrepancies that I inherited from the previous homeowners. I ended up getting a new outdoor unit, heat element kit installed, and a couple other upgrades. Anthony came out to install the unit and perform the upgrades. After a couple days, I noticed the heat wasn't working properly and looked at my circuit breaker panel. The circuit breaker for the indoor heat element kept going off. After calling Rusty, I asked him if the current 30 AMP breaker being used was enough for the newly installed heat element. Rusty told me there would be a technician coming to fix the problem by the end of the day. Within 2 hours, Scott showed up to fix the problem by installing a 60 amp replacement circuit breaker. The 10 kW heat element was running at 39-42 amps so it was popping the 30 Amp breaker being used. This was overlooked during inspection and installation but White Goods was quick to fix the error and did not charge me thankfully. Also, Scott put in new insulation for the refrigerant line. Scott, Anthony and Rusty were all easy to work with. Scott and Anthony would explain what they were doing and answer any questions I had. I recommend this business.

We had a new air conditioning system installed by another company when it was 90-degrees and 90 percent humidity; the installment was a disaster. Not only did the system not work correctly the installer never finished the job.. We called Rusty at White Services to get some help. He not only fixed the issues caused by the other, he made it work better. He and his co-worker, Anthony, were extremely professional, courteous and helpful; they explained everything they were doing, gave us options before changing anything, and left us with a very comfortable feeling. We should have called them first. Next time we will.

Floyd and his friend worked really hard to install my new boiler. They were replacing a system installed in 1962! They even had to fight off a crazy squirrel in the attic above my garage - but they finished the job on time and left no mess behind. I'm so very pleased. I highly recommend White Goods Services. Rusty was great in helping us decided on what system to buy.

Recommended. I contacted White Goods Services to obtain an estimate to replace heat pack that failed, and they came in significantly less than the competition, plus they offered a properly sized product that gave me better efficiency while avoiding the cost to upgrade the first floor duct work. Rusty is very knowledgeable and also was able to rearrange other schedules to get the unit in before the cold weather set in. He confirmed that the surge protectors installed on my other unit were not affected by a recall. He also advised me that the Federal Government had recently renewed tax credits for energy efficient central air conditioners (split and package systems) and had done this retroactively. White Goods is particular about their installations and conducts a separate quality assurance inspection independent of the actual installation to ensure that things are right. Rusty conducted the inspection personally. They then include the first year of service and maintenance at no additional cost. No issues noted or rework required.

We had a new unit put in 4 year's ago from another company. We noticed 3 years later my ceiling started showing water spots and it got worst as time went on. I called the one of the people who installed the unit and he said we need to rewrap all the the duck work and gave me a price. A month went by and one day I met Rusty Myers the owner WGS and we talked and it made since. I called his company a few days later and made an appointment and in a Tony Montoya and another service rep come out and spent about 2 hours in my attic and when they came down and Tony had fix. He gave me a couple of options and we went with replacing the outside unit and ALL new duct work for the same price the other company wanted to charge just for the rewrap! We are very happy with the job Tony & Cody did!
It all feel real good now!
Thank you

I've dealt with WGS several times now and each time has been great. The technicians are always super friendly. They always show up promptly, do a great job, and clean up after themselves. I just recently had a new HVAC system put in and it was fantastic. The owner, Rusty, came out to give me the estimate and made sure I was well informed about all of my options. The install took a little under 3 days. A few days afterwards Rusty came back through for a quality control check to make sure everything was perfect. Super happy with my dealings with WGS and they will continue to be my go-to from here on out.

4 years ago I had a pipe burst under my house Servpro came in to fix the water damage then they recommended this company. Very friendly so that’s one star. And White Goods replaced duct work . Fast forward today I needed a new AC unit I went with another company they replaced unit I told him I did not need ductwork because White Good had replace ductwork 4years ago. They came back from being under my house with pictures.( shocked) There was the old trunk and they never removed the old trunk and they put new ductwork attached to the trunk. needless to say the ductwork did not fit the trunk and I am now having to pay four years later for brand new ductwork because it was not done properly when I called White company back they said I was not under warranty anymore. The lady I spoke to said a lot of times when there’s a claim they just go in and do what they need to do and get out. So that’s terrible and they should be accountable It should’ve been done properly. I was told the guy who did the work was no longer there ,and they can’t ask him. so due to their negligence, I have to pay again to have work done four years later what is so sad about this company is they do not honor their work I feel like after four years. They should’ve sent someone out here after I talk to the lady on the phone , but that was not going to happen. I now have another company doing the work who has an inspector inspect after it’s done and also the city will inspect it to make sure it’s done properly so for anyone getting ductwork make sure you have someone follow up to get things checked even though everybody was extremely nice there. They do not honor their work and so now it has cost me double bottom line. So alittle advice Make sure when you get any work done they have an inspector come inspect and even though somebody did the work and they did it poorly for the lady to tell me she couldn’t call him and ask him thats ridiculous .

From start to finish, White Goods Services has been attentive to every detail. I am very pleased with my new AC system. The owner, Rusty Myers, provided his professional guidance from his many years in the HVAC business to ensure that I was getting the right unit for my home. If you want a company with integrity and prompt, excellent service, you won't want to go anywhere else.

I just wanted to say the company and service is second to none. Rusty is fantastic he really worked with me to get my new AC unit installed. He explained everything from beginning to end, and was upfront on all the costs. I have dealt with him almost a year and will continue to utilize all there services. Thank you Rusty and Wensley for fantastic customer service.👍🙌

Very professional, responsive, on time and excellent quality. Extremely happy with the install of my A/C unit and thermostat. Rusty and technician, Jacob, Duke and Jennifer were awesome and I appreciate the quality of their work and attention to detail. Thank you so much for the beautiful job and great service in installing my A/C. Highly recommend.

Both Rusty and Tony arrived at my house today to install a water line for a new refrigerator; took approx 2.5 hours, both individuals are true professionals and extremely courteous. They also willingly looked at a couple of side issues I had with some other equipment at no additional charge and corrected same. While some may complain about what are perceived as high charges, I say you get what you pay for with White Goods, great and timely service, they stand by the quality of their work and the folks ARE ALWAYS on time, courteous, true professionals and a pleasure to deal with. I had dealings with another major HVAC dealer in this area a few years ago and it was a complete disaster as the company was focused on sales and not service/support . White Goods has been a great company in my opinion thus the 5 stars.

We had a homeowner’s claim that involved fixing some HVAC ductwork and WGS was recommended. We contacted them and they were able to come out very quickly and the technician, Tony, was very friendly, knowledgeable, and professional. We recently had an unrelated incident that required the replacement of all the ductwork and WGS was our first call due to the service provided previously. They were once again able to get us on the schedule quickly and even set us up with the same technician. Due to a delay on another job they were worried that it would delay our job but they kept us in the loop which is rare to find with customer service nowadays. The owner, Rusty, came out to make sure our job stayed on track which showed that they really care about their customers. He never mentioned he was the owner (we found out from his profile online); he just dug in and got to work. Rusty, Tony and Wensley kept us informed every step of the repair process and even was able to get us done a day earlier by staying a little later each day. The job was completed beautifully and they even took a little extra time to discuss how to maintain the HVAC system, proper filters to use and left us with literature on services they offer. They were not concerned with selling us everything they offer, they were more concerned with getting the job done correctly. We would recommend WGS for any of your HVAC needs!! Thanks guys!