HVAC reviews in Virginia Beach, Virginia

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Great!

This is a wonderful company with a reputable and experienced team. They provided our family with excellent service and a professionalism that is rare to find anymore. Highly recommend.

I use Colonial Air Conditioning for my houses and the many houses I take care of as a property manager. Colonial is affordable and honest. You always can trust that they are problem solvers and they care.

The team came in on an emergency call assessed the repair needed and was out first thing the next morning. Toughed it out during 100+ degree temps to get my unit working g again. Much appreciated!

Colonial was without a doubt the most prompt, professional and efficient hvac company i've ever hired. I had 3 other hvac companies who failed to diagnose my problems. Rhonda scheduled Bill to come out at 9:30; he was right on time- none of the usual be there between 10 and 3pm.he diagnosed my problems in 20 minutes. I received a detailed estimate the following day. The supervisor Wayne followed up with me several times. 2 techs came out and did the work. Bill came the following day to make sure everything was perfect.He was sheduled at 11 am and showed right on time.I will be recommending colonial to all my friends and family, Thanks again to Rhonda, Wayne, Bill and Drake.sincerely Dave Moore

On one of the coldest days of the year, the overpriced One Hour system broke down(again)! As always, they do nothing. so we called Colonial A/C and Heating. They sent a man between 2-2:30 as they said. They said the defective one hour gas valve was broken and would have the part and replace it the next morning. By 9:45 AM the part was replaced and the house was was warming up better than One Hour could ever do. I forget the mechanic's name but he was 1st rate! Word of advise...NEVER call One Hour, ALWAYS call Colonial!!!

I can't say enough good things about Russ and White Goods Services. I first called them to give me a quote to add an additional baseboard heater to my downstairs. After looking over the system Russ told me it wasn't needed and that just needed to put a door in the entrance to my FL room. (Which i was planning to do since the previous owners didn't do that.) He took the time to explain my combo tankless water heater and boiler system to me since I had never owned one. Well after a home warranty company didn't fix an issues with my system I didn't hesitate to call Russ. I honestly didn't price compare so I don't know where WGS falls on the price but after my first interaction with Russ I didn't care to call around because the quality of service cannot be matched. Russ is incredible and takes the time to explain everything to you so that you are an informed customer. He also took the time to give suggestions on how to make my system better in the future. Don't worry, this isn't a typical upsale, he was very clear to point out that it is just an option down the road if I choose to do and if not, not big deal. I really appreciate information like that and having someone take the time to teach me things so that I can troubleshoot on my own and take better care of the system. I wouldn't hesitate to recommend Russ to anyone and I will absolutely call them in the future.

Dec 2018:
Well I've had to use WGS again and as always they did not disappoint. Tony came to replace the transformer in my system. After he fixed the problem I realized that it went bad because there was a crack in my heat exchanger that had caused water to get on the transformer. A week later he replaced my heat exchanger and did an awesome job. I can't express enough the high quality customer service and quality of work. This was the first time I've had someone other than Russ help me and it's clear that he teaches his values to his employees. They are on time, polite, easy to work with, and take the time to explain what they did and why. Won't hesitate to xalc again.

I was referred to White Goods Services (WGS) because they are a small independently owned LOCAL company. When I called to schedule an appt. I don't recall who I spoke with but was advised I would have someone come out within a given 2 hour window.
Rusty showed up at my door, identified himself and said he was here to look at my system. He presented himself in a clean and most curteous manner, and placed booties over his shoes each time he entered my home. That showed the company respects the customers home.
I just purchased my home and knew I had a few issues brewing with my system, but Rusty addressed each one individually, and did a FANTASTIC job! My system is placed in the kitchen pantry, as it's a condo so I had to become familiar with it as I need to clean the water flow on a regular basis, a system I had never seen before nor ever had to be responsible to clean. Not only did he fix the water leak, but also noticed that who ever installed it did a shoddy job. Wires were not connected properly, but most importantly the PVC tubing to flow the water had been improperly and poorly installed. Had there have been a clog; water would have gone all over my kitchen/living room. So he reconfigured the tubing, gave it the proper down hill flow and made it user friendly where the air filter can now easily be removed for replacement, no more leak, no worry about improper wire connections (or lack of connection) connected a safety switch for automatic shutoff and the PVC was placed against the wall and secured under the unit where it now all looks professionally installed.
I was concerned about having to install a new system, but Rusty was honest and told me no need. He discovered the system was 10 yrs old, and said if I mantained it, kept the filter clean and allowed proper air flow the system has lots of life left. Not all companies will tell you that, they would rather sell you a new one.
I had lots of questions as I was able to see what he was doing, and he delivered the answers! Rusty is the owner of White Goods, and honestly that was refreshing to see an owner doing work for customers. That alone in my opinion speaks volumes for a company.
They offer service plans which I could not purchase right at this moment but will do so later. I plan to stay with White Goods and when it's time to replace my heat/air/H20 heater it will be White Goods doing the installation.
Thank you again for your professionalism and customer care. Small businesses make a difference.

5 Star service from my initial call to diagnosis of my problem, even to listening to what I could contribute informational wise. Technician Dusty was very professional and down to earth. He worked his job until it was repaired and offered immediate and long term maintenance reliefs. Definitely will remain loyal to them. Extremely reasonable pricing. Thanks so much. I couldn't leave without thanking the kind lady who set up everything. Without you,my daughter granddaughter and I would still be suffering upstairs. Thanks again to these great human beings. And your expertise..Mr. Leander Sansbury and family

Experts from start to finish! Called to get an estimate on a Thursday, Rusty came on a Friday and gave us and estimate and the following Tuesday we had a unit installed. Everyone was very courteous and knowledgeable with helpful suggestions and advice. They even vacuumed! The customer service is 5 star from the office to the field. I just cannot say enough good things about this company.

Thank you Rusty and the White Goods team for taking such good care of us!

Super Fast, super friendly, ac was up and going in a few hours, even with having to crawl under the house alot. Was patient with us while teaching us how to use the new thermostat, haven't had central air in over 10 year's. Did a beautiful job on the housing so we don't see the duct work. Overall very satisfied with this company, would definitely use again.

We had a Bosch tankless gas heater installed in Oct 2019. White Goods Service technicians were efficient, professional and honest. Our questions were answered with patience and we felt no pressure to make a decision before we were fully educated on replacing our heating system. We were given a reliable timeline of the installation and Rusty and technicians were constantly updating us on the progress.
We love the new heater. Our 100 year old house radiators are throughly heated and produces surrounding warmth in all of the rooms.
The tankless unit takes up a minimum amount of space in our basement, leaving more room for storage. It is quiet and no heat escapes in the basement. Our faucets gets hot water quickly.
We knew we were on borrowed time with our older heating system because it was over 30 years old. However, since it was time to get a new heating system, we were glad we chose White Goods Service and we are completely satisfied their service.

I'm a first time home owner and after nearly a year of what felt like overly high electric bills and a constantly running heater or A/C, I decided to make an appointment with WGS for a check up. Scott came to my home and did a phenomenal job of explaining how each piece works and the steps that need to be done to keep my heating and air conditioning usage efficient and prolong the life of my equipment. From the moment I called to make the appointment to the time Scott left my house, the team at WGS provided fantastic communication and thorough explanations. They are trust worthy and fair. I won't call anyone else for my HVAC needs!

I cannot say enough positive things about this company. We called on a Friday night and our call was answered immediately! Every single person we encountered was extremely professional and courteous and friendly. They were very responsive and showed up on time and did everything they promised. I am completely impressed with the extraordinary customer service provided by every team member. We are very happy with our new HVAC system, and I have no doubt this will be our new company of choice for all of our HVAC needs from now on. I am so glad we made the call! Thank you WGS! I will recommend to all of my friends.

I have a Carrier HVAC system installed from a previous owner in 2006 and it seems every other HVAC company is just not comfortable or familiar with it. I was having an issue with the outdoor compressor cutting in and out and therefore the temperature kept rising in the house during this hot weather. I called A couple Carrier contractors who could not fit me in for five days or so and when I called White Goods Services that afternoon, they scheduled a next morning appointment. Rusty Myers spent the time to really diagnose the problem and root cause and took his time testing to make sure exactly what was going on which happened to be a replacement fan motor that was undersized and would overheat on really hot days. I could not be happier with his service and knowledge and I will be using them again in the future.

I've been using Rusty for over 10 years. He's a very reliable, honest company. I wouldn't call another company because I trust he won't take advantage of me and always does a great job. Honesty is so hard to find when you are relaying on a company not to take advantage of you when you are at their mercy not to rip you off. I always call WGS for all my heating and cooling problems and have never been disappointed.

Finally, a company with integrity!! My husband and I began using WGS about a year ago and couldn’t be happier. When we call we are greeted with kindness. When a technician comes to our home they are professional and do what it takes to get the job done right. Rusty is a hard worker and a great leader. Scott and Tony are diligent and delightful. We won’t use any other company for our heating and coolinig needs. .Give them a call. You won’t be sorry!

Amazing staff and services! No fuss Russ, Ariana office manager /dispatcher and Anthony my technician were very responsive and knowledgeable in getting my heat back up and running as quickly as possible. Very courtesy, respectful of property and confident in recommending them to everyone! They are awesome!

I have a two zone Carrier system and after 15 years, the upstairs heat pump finally said adios. I contacted WGS and Rusty was able to come out the same day I called. He provided more than an estimate, he talked me through the entire system of the failed unit, as well as provided system details on my Carrier options. The day of install, Anthony, Duke and Robert showed up better than on time, they were early. They prepped the interior/stair case, provided updates, and post-install clean-up was impressive. I am completely satisfied with WGS and would not hesitate to refer them to friends and family. In fact, I'm so happy with WGS, I can't wait for the downstairs unit to fail!

Just had my 1 year after install maintenance completed. Scott is a great technician who is professional and courteous. My Carrier system is running great and I'm so happy that I chose White Goods Services . I will never again purchase a different manufacturer's system!