HVAC reviews in Virginia Beach, Virginia

Installed new HVAC system: Great and quick service. Professionell and pleasant communication throughout the process with the technicians, back-office and manager.

Bo and the rest of the crew were great. Bo was very knowledgeable and took our concerns into full consideration. The install went smoothly and I can’t thank them enough for replacing our hvac.
Definitely recommend these guys for your hvac needs!!

Great locally owned Small Business. Bo and his team are on-time, friendly, and efficient. I highly recommend them for any service or maintenance.

Price was reasonable. Technicians were friendly, communicated well, were on time, and treated my house with respect. Best part is the first schedule was the only schedule we had to make! Reccomend and will use again.

POSITIVES: 1.) friendly, professional technicians and support staff; 2.) reasonable pricing
NEGATIVES: 1.) poor communication (from failure to pass along messages to failure to contact me***); 2.) unprofessional leadership (yelled at/spoken to rudely on multiple occasions by different individuals & mocked w/ snide remark/tone)

***Owner, Mr. Juel, on October 9th, 2024, promised to call me the next day after a lengthy (probably 30-minute or more) phone call going over my immediate needs/concerns. We had no A/C in downstairs unit, where my 92 year old very ill, hospital bedbound father lived. No call was made the next day, nor at all, despite knowing of our situation and the promise to do so (I did mention he could take time to consider if he wanted to take on our system replacement, but was told multiple times he’d call the next day). No call was ever made, which led to wasted time on our end and more days without A/C.
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[Owner response seen. Very frustratingly, unable to respond in full, b/c of character limits & extremely large blitz of inaccurate & uncontextualized comments. Will create public-access Google Drive doc & post link back here in future w/ full response (may take some time).

Also edited original post to remove “hot weather days without A/C” to “more days without A/C” for more fair accounting. I apologize for the original wording.]
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RESPONSE 1: I wanted to immediately address Mr. Juel’s comments quoted as: “ You also shared emails with me and two other companies, which stated that you didn’t trust me or those companies that you shared with . . . Again, I was very polite when I told you I did not want to take on any future projects with you because of the way you and other companies portrayed me. Those comments made by other companies are considered to be sales tactics which I will not partake in.”

I did not ever email 2 other HVAC companies (hereafter, C-1 & C-2) anything stating that I did not trust you. Nor, did C-1 or C-2 ever comment to me anything about you (or your company). Nor was there any mention in it that I did not trust C-1 or C-2. Regrettably, I must address something I did not wish to bring up, precisely because it could make your company look bad on an issue that I did not list as a problem in my original review. If you re-read that forwarded October 9, 2024 email to you (which, itself, was from 2023), you will see that it was a discussion between myself and C-1 (as the only listed email senders/recipients). C-2 was never included in that email chain as a sender or recipient. The purpose of that email was to go over w/ C-1 whether there was a tear in our fallen duct, because chemicals from a non-HVAC company (C-3) would be sprayed into our crawl space. This was very important, given my father’s health and time-sensitive because C-3 would be spraying in 3 days. To shorten C-1’s work (who hadn’t come to my home yet to inspect, but did considerable analysis via photos), I listed the inspection analysis of C-2, Hatsoff, and a retired family friend HVAC technician. Perhaps that is where you got the wrong impression that I had a multi-way discussion. It was not. The criticism of Hatsoff’s tech’s analysis came from our family friend - not C-1 or C-2.

I also never portrayed you in a negative light to C-1 or C-2. I only listed your tech’s analysis (not you) in our attempt to analyze for a tear. Because of time-sensitivity, I had to explain why I wanted C-1 to do the work (C-2 never quoted us & Hatsoff’s tech’s analysis was unusual). I told you in the October 9th chat, your good 1st impression coming to my home after the tech duct concern counter-balanced my uncertainties (w/ the tech - not you) at that time. Bo, you did, in fact, state you’d need time to consider doing a system replacement for us, but you’d call me the next day (regardless) during our lengthy October 9, 2024 call. It’s hard to not take your denial as a lie, given the intensity of that memorable conversation (w/ you being very upset at first, due to misremembered facts).

Hardest working most polite and professional repairman I have ever seen! Their job knowledge exceeds any other company that works on geothermal units in Va beach. They find and fix the problems other companies can’t. I can’t recommend them enough!

Great service today. Both Evan and Donald were great. Very thorough with the service of my Geothermal units. Also trouble shooted my Renaii water heater problem. Donald is very knowledgeable about the geothermal units .I definitely recommend them.

We have used Hats off before and they are always on time, attentive to our needs and get the job done correctly and quickly!! Thanks to Bo and Blake for quickly getting us hot water again!

We have been using Hats Off Heating and Cooling for years. The service is always top notch. We had our seasonal maintenance done today by Jay. He was courteous and knowledgeable. Highly recommend!

Tim was very knowledgeable, thorough, and pleasant. I was very impressed with his honesty and integrity. He took time to educate us on our geothermal system, which we knew very little about.
I highly recommend this company

Easy to use phone prompts, good English speaker when calling headquarters. They took my home warranty and they made it painless. 10/10 would recommend.

They were prompt, the service technician was awesome and friendly! My Nest thermostat wasn’t receiving power, and I tried to figure out why (checked to see if the drain pipe had a clog, tested the wiring leading to the thermostat, and a couple other amateur tests/checks) I realized that I need an expert to assess the problem. The service technician diagnosed the problem while patiently walking through everything and explaining things (on my level, which is low…) with ease, and he was able to fix the issue within an hour. He then he went and checked out the rest of my homes unit to make sure I was good to go. There is a reason that this place has such a high rating!!! This is likely the only place that I will ever call for HVAC service and repair! I would give it six stars if I could, thank you!!!

I called Bo at Hats Off when my AC unit stopped working. He came out for service the next day and presented me with options to repair or replace. I chose to replace the system since it was very old. Again, I was given options as to good, better or best options. I was very happy with the turnaround time for installation and felt well taken care of.
While installing the new HVAC unit, they noticed the really bad condition of my water heater. Again, they gave me a reasonable price and gave me great service to install that in days as well.
Very kind and respectful folks. Trustworthy! Thank you.

1/2 posts as this was just the initial assessment and estimate. I compared many local services before accidently finding this wonderful company! They not only came out same day, on a weekend, but also offered a full diagnostic check for my issues for free as a service member. The technician was kind, courteous, and very thoughtful. Took his time to show me everything he found, and carefully explain the complicated technical nature of both the system and issues. While, I'm waiting to post how the fix/install job goes - I'd recommend you at least try them out for getting an initial quote!

Our service technician was very friendly and professional. He worked expeditiously and with precision. He exceeded expectations in explaining the installation process and the functionality of the air scrubbers we had installed.

It is rare to work with a company with skilled technicians AND fair prices. Bo really knows goethermals! I won't work with anyone else in the future. Don't hesitate to book them for your next job.

Bo and his team did an excellent job installing our new geothermal HVAC units. They were very professional and knowledgeable. They sent me a beautiful bouquet of flowers after they completed the job. I highly recommend Hats Off.

Praise only for Hats Off. This crew knows the meaning of a hard day’s work. We’re not only 100% satisfied, we’re impressed with their expertise and work ethics.

Evan & Jay did an amazing job preforming the maintenance on our HVAC system. They were very thorough and informative on how to help my system last. I was concerned about air quality and they install an Air Scrubber at this visit. Within an hour I could definitely tell a difference in the air in our home! I recommend Hats Off Heating and Cooling to anyone who wants a local company with core values and whose main goal is customer satisfaction!

Hats off blew both my hat and my socks off with their services! I had been having trouble with my heating & cooling systems for a while; I had contacted multiple other sources for fixes, but nothing seemed to be working... until I gave Hats Off a call! They were swift with their services and got my A/C unit working fast and perfectly in the summer. They were friendly and always willing to work, and even when it got cooler out and I started having problems again, they came out and troubleshot with me. They were very affordable and did not try to get around me with their services; they were honest and straightforward with what I needed. I would happily recommend them to anybody in need of heating/cooling/HVAC system repair. I will also be going back to them if I have any problems in the future.

Hats off is the best! They are always honest and equally important, they are professionals! I won’t let anyone else touch my HVAC systems and I have several houses. Tim is an awesome technician and did a through job of cleaning and inspection my HVAC.